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Top Inbound Call Center Services in Kuala Lumpur

Ratings Updated: April 2, 2026
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10 Leaders 11 Contenders

21 Companies

Country: Malaysia
City: Kuala Lumpur

List of the Top Kuala Lumpur Inbound Call Centers Services

  • SummitNext Logotype

    4.7 5 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Services provided

    25% Customer Service Outsourcing
    20% AI Development
    20% Sales Outsourcing +3 services
    15% Call Center Services
    10% Back Office Outsourcing
    10% Content Moderation Services

    SummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted.

    See all 5 projects

    Industry Experience

    SummitNext has received positive feedback across various industries, showcasing strengths in Financial Services, eCommerce, and Consulting. In Financial Services, clients praised their ability to provide qualified candidates and timely delivery. In eCommerce, their agility and result-oriented approach were highlighted. In Consulting, their integrity and proactive communication were commended. Overall, their expertise in recruitment, employee management, and lead generation positions them as a strong fit for companies seeking reliable support in these sectors.

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    Financial services eCommerce Consulting

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients consistently highlight SummitNext's competitive pricing and strong value for money. One client noted their 'good value for cost,' while another emphasized that SummitNext's pricing 'fits our budget.' Additionally, feedback reflects satisfaction with the quality of service provided relative to costs, as seen in the remark about 'cost-efficiency' and 'long-term value.' Overall, the sentiment regarding the company's pricing structure is positive, with room for improvement suggested as company needs increase.
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    More responsive than most other service providers

    SummitNext is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    Malaysia (3) Taiwan (1) Singapore (1)

    This provider is fluent in 11 languages:

    • Mandarin
    • English
    • Russian
    • Japanese
    • Korean
    • Cantonese
    • Tamil
    • Urdu
    • Ukrainian
    • Thai
    • Filipino

    This provider is available in 1 time zone:

    • Universal Coordinated Time (UTC)
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  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    15% Back Office Outsourcing
    15% Customer Service Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +4 services
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing
    10% Call Center Services

    Outsourced is a versatile company offering remote staffing and software development services. The reviews highlight a 100% satisfaction rate, with clients commending their professionalism, timely delivery, and excellent communication. Notably, 40% of reviewers emphasized their cultural alignment and value for cost, while 30% praised their project management capabilities.

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    Reviews mention Communicative

    Outsourced has received positive feedback regarding their communication skills. Clients noted that the support team demonstrated 'fantastic' project management and maintained 'great, clear communication.' One client emphasized that 'no request has been too much,' highlighting the team's willingness to assist. Another review praised their 'highly communicative' and 'responsive' nature, which contributed to client satisfaction. Overall, the sentiment reflects a strong appreciation for Outsourced's effective communication and commitment to client needs.
    • Tasks Management & Resources for Investing News Company
      5.0 Nov 10, 2023

      They’re highly communicative, responsive, and knowledgeable in HR practices in the Philippines. In the last 12 months, there has been a revolving door of account managers, but Michelle has personally seen to it that she is in touch regularly, and has been transparent about the changes occurring within her team.

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    • Outsourcing Services for Video Production Services Firm
      5.0 Feb 7, 2025

      She is amazing, she is prompt, communicative, well informed and great to work with. They are great at communication.

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    • App Regression Testing & Reporting for Tax Mgmt Software Co
      5.0 Feb 10, 2025

      The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. Efficient Communication in Jira & Slack – The team promptly responded to bug inquiries and test clarifications, reducing bottlenecks for developers and QA leads. Proactive Engagement with Local QA – Regular touchpoints with local QA ensured alignment on test coverage, expectations, and issue escalations. Despite working in a different time zone, the team effectively coordinated with local QA, ensuring a smooth workflow.

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    • Custom Software Development for Boutique Supply Chain Consultancy
      5.0 Jun 26, 2024

      The support team were fantastic and they have Project managed the process from sales, commercial and recruiting the team perfectly. There is always great, clear communication, the follow up of otterAi notes of meetings is great and the team are always more than helpful throughout the process. No request has been too much (and there have been many!). All in all its been seemlessly project managed, communication is perfect and the team are 'just great' people. A real credit to Outsourced. They are very good, polite, friendly, organised and structured in how they manage the process. Additionally, I would say that the engaged way on which they all conduct their business. Everyone feels fully committed and helpful, and the communication is outstanding.

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    Industry Experience

    Outsourced has demonstrated significant expertise across multiple industries, including Legal, Telecommunications, eCommerce, Engineering, Information Technology, Arts, Entertainment & Music, Consulting, and Media. Clients consistently commend their timely project delivery, effective communication, and adeptness at understanding industry-specific needs. Their strengths notably lie in software development, recruitment, and technical support, with positive sentiment across all sectors suggesting they are well-suited for clients seeking comprehensive staffing and development solutions.

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    Consulting Legal Telecommunications eCommerce Engineering Information technology Arts, entertainment & music Media

    More responsive than most other service providers

    Outsourced is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

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  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.

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    Reviews mention Efficient

    Clients have praised TDCX for their efficiency, highlighting their ability to handle global quality evaluations that allowed teams to focus on complex projects. One review noted their 'super responsive' nature and 'excellent communication skills,' emphasizing their reliability and the extra effort they invest in tasks. Overall, the sentiment reflects a strong appreciation for TDCX's efficient processes and the positive impact on client operations.
    • BPO Services for Tech Company
      5.0 May 25, 2022

      Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

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    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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    Kuala Lumpur, Malaysia

    Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
    Kuala Lumpur, Malaysia 50470

    501 - 750

    0327318888

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  • Canaan Communication & Technologies (MSC) Logotype

    4.9 6 reviews
    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    45% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +2 services
    10% Corporate Training & Coaching
    10% Recruiting

    Canaan Communication & Technologies (MSC) is a business process outsourcing company specializing in customer service and support. Their reviews highlight a consistent theme of responsiveness, cost-effectiveness, and alignment with client values. Approximately 100% of reviewers commend their timely delivery, partnership approach, and solutions-driven mindset, demonstrating high customer satisfaction across varied projects.

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    Reviews mention Easy to work with

    Canaan Communication & Technologies is consistently noted for being easy to work with, as highlighted by a client who praised their project manager for prompt responses and effective communication through regular meetings. The client's feedback emphasized Canaan's partnership mindset and willingness to customize solutions, which fostered a collaborative atmosphere. Overall, the sentiment reflects a strong appreciation for Canaan's flexibility and commitment to client success, contributing to a positive working relationship.
    • BPO Customer Service for Retailer
      5.0 Sep 1, 2020

      The Project manager assigned to our project was very easy to work with. He is also very prompt with his responses. He has set up a regular weekly meeting with us to gather feedback. During the same meeting, he will also present the week on week KPI with the findings.

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    Industry Experience

    Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.

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    Consumer Products Logistics & Supply Chain Retail Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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    Malaysia (3) Singapore (1)
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  • Emapta Logotype

    4.7 3 reviews
    Undisclosed
    Undisclosed
    10,000+
    Petaling Jaya, Malaysia

    Services provided

    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO)
    25% IT Staff Augmentation +3 services
    15% Call Center Services
    5% Engineering
    5% HR Consulting

    Emapta is a business process outsourcing (BPO) company that provides human resource management, payroll, and office amenities, among other services. The reviews highlight Emapta's ability to source talented professionals and enhance organizational productivity, with 100% of reviews mentioning positive impacts on team efficiency and satisfaction. Areas for improvement include enhancing accuracy in attendance tracking and addressing technical issues with banking partners.

    See all 3 projects

    Reviews mention Reliable

    Clients express a strong sentiment of reliability regarding Emapta's services. One CEO noted their consistent delivery on expectations, highlighting effective communication and support during transitions, such as moving to remote work due to COVID-19. They emphasized Emapta as a dependable offshore partner, stating, 'If you are looking for an offshore company that you can rely on, Emapta is probably one of the best out there.' Overall, feedback reflects satisfaction with Emapta's commitment to client needs.
    • BPO Services for Health Company
      4.0 Nov 11, 2020

      Emapta has been able to deliver and meet our expectations. Their working environment has helped increase my team’s productivity and efficiency at work. When COVID-19 started, they also helped us in our transition to a remote working system. If you are looking for an offshore company that you can rely on, Emapta is probably one of the best out there.

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    Industry Experience

    Emapta has demonstrated expertise across various industries, including healthcare, energy and natural resources, and other sectors. Clients commend Emapta for its effective talent acquisition, project management, and adaptability, particularly in resource management and marketing for start-ups. The overall sentiment is positive, highlighting Emapta's ability to enhance productivity and operational efficiency. Companies seeking support in staffing, project development, or administrative functions may find Emapta a suitable partner in these industries.

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    Other Industry Healthcare Energy & natural resources

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Emapta's competitive pricing and exceptional value for money. For instance, the CEO of LifeDNA noted that Emapta delivered excellent service and talent while ensuring a stress-free experience, reflecting strong value. Similarly, the Medical Director of Priority Care Medical emphasized Emapta's cost-effectiveness in reducing development expenses without compromising quality. Overall, feedback indicates a positive sentiment regarding Emapta's pricing structure and the quality of services provided, making it a favorable choice for various projects.
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    Australia (2) United States (1)
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  • SRG ASIA PACIFIC Logotype

    4.5 3 reviews
    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    40% Customer Service Outsourcing
    15% Call Center Services
    10% Back Office Outsourcing +5 services
    10% IT Managed Services
    10% Sales Outsourcing
    5% Business Consulting
    5% HR Consulting
    5% Market Research

    SRG ASIA PACIFIC is a comprehensive call center and customer service provider, specializing in inbound telemarketing, recruitment, technical support, and telesales services. The company is praised for its consistent service quality, agility, and project management capabilities, with around 80% of reviews highlighting these strengths. However, areas for improvement include employee retention and telesales performance. Approximately 20% of reviewers mention these as potential challenges.

    See all 3 projects

    Reviews mention Great project management

    Clients commend SRG ASIA PACIFIC for their exceptional project management capabilities, consistently delivering results in a timely manner. One client highlighted their agility in operations, stating they effectively plan responses to call volumes and provide necessary resources to meet KPIs. Their use of tools like PowerPoint for progress updates was noted, reinforcing their commitment to transparency and performance tracking. Overall, the sentiment reflects high satisfaction with SRG's project management proficiency.
    • Telemarketing & Recruitment for Telecommunications Company
      5.0 Feb 25, 2022

      They’re great from a project management standpoint as they’re able to deliver results in a timely manner. I’m not aware of their project management tools, but they used PowerPoint to share their progress and performance metrics.

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    More responsive than most other service providers

    SRG ASIA PACIFIC is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch

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    Malaysia (2) Singapore (1)

    Review Rating from Clients

    4.5/5.0

    Quality

    3.8

    Schedule

    4.3

    Cost

    4.3

    Willing to Refer

    4.5

    Kuala Lumpur clients recognize SRG ASIA PACIFIC's proven track record in contact center solutions, including telesales and recruitment, spanning over two decades. They appreciate their responsiveness, cost efficiency, and collaborative management, while advising clear communication and expectations to optimize results.
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  • Daythree Business Services Logotype

    4.0 3 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Services provided

    20% Back Office Outsourcing
    20% Business Consulting
    20% Call Center Services +2 services
    20% Customer Service Outsourcing
    20% Finance & Accounting Outsourcing (FAO)

    Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

    See all 3 projects

    Reviews mention Helpful

    The overall sentiment regarding Daythree Business Services is positive, with clients noting their helpfulness in managing projects. One client highlighted their responsiveness to ad-hoc requests and their reliability in achieving project goals. They appreciated the cooperative nature of Daythree’s team, which facilitated effective communication through direct contact and meetings. However, there were mentions of areas needing improvement, particularly in the quality and engagement of data collected, indicating a desire for more tailored support.
    • Outbound Calling for Market Research Company
      4.0 Apr 16, 2020

      Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers.

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    Industry Experience

    Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.

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    Financial services Telecommunications Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
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    Review Rating from Clients

    4.0/5.0

    Quality

    4.0

    Schedule

    4.0

    Cost

    4.0

    Willing to Refer

    4.0

    Kuala Lumpur-based clients praise Daythree Business Services for their expertise in BPO, call center migration, and customer support solutions. They highlight the team's strategic approach, flexibility, and ability to improve SLA performance, ensuring high customer satisfaction and operational efficiency in complex projects.
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  • ENVO BPO Logotype

    4.8 2 reviews
    $1,000+
    $25 - $49 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    50% Call Center Services
    25% Sales Outsourcing
    15% Customer Service Outsourcing +1 service
    10% IT Managed Services

    ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.

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    Reviews mention Dedicated

    Clients express a strong sentiment of dedication from ENVO BPO, highlighting their commitment to understanding client needs and business processes. One reviewer noted, "They took the time to learn about our business before execution," reflecting their thorough approach. The overall feedback emphasizes professionalism and service quality, with clients stating that ENVO BPO "did exactly what we required and surpassed our expectations," showcasing their dedication to delivering results.
    • Lead Generation & Sales Support for Product Seller
      5.0 Jun 3, 2020

      The best thing was their effort and dedication to understand what we required and what we were actually selling. Service quality Professionalism Ability to provide people with great expertise The dedication to learn about your product before executing to ensure business goals are met.

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    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive ENVO BPO as providing good value for money, with one reviewer noting they were 'extremely happy' with the service quality and professionalism. Another client highlighted the comprehensive database generated for their healthcare project, indicating satisfaction with the investment. However, there was feedback suggesting that the turnaround time to initiate projects could be improved. Overall, the sentiment reflects a positive assessment of cost-effectiveness and service delivery.
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    Kuala Lumpur, Malaysia

    Unit 7-11, Level 7, Tower A, Vertical Business Suite, Jalan Kerinchi, Bangsar South
    Kuala Lumpur, Malaysia 59200

    50 - 75

    +60376102888

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    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Kuala Lumpur clients value ENVO BPO’s expertise in lead generation and sales support, noting their professionalism and ability to quickly understand client products. Their dedicated team consistently delivered qualified leads, helping clients achieve their revenue goals with high service quality.
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  • Upstream BPO Logotype

    5.0 13 reviews
    $1,000+
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    65% Call Center Services
    25% Sales Outsourcing
    10% Social Media Marketing

    Upstream BPO is a business process outsourcing company specializing in customer service, lead research, and appointment setting. The company has consistently received positive feedback for its flexibility, responsive communication, and well-trained staff. In reviews, 100% of clients highlighted their adaptability and service quality, and approximately 80% mentioned their impressive project management and ability to exceed expectations.

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    Reviews mention Dedicated

    Clients consistently express high satisfaction with Upstream BPO's dedication and flexibility. One client highlighted their impressive adaptability in handling inquiries around the clock, which significantly improved operational efficiency. They also noted that Upstream BPO consistently meets deadlines and provides comprehensive performance reports. Overall, the sentiment reflects a strong appreciation for the commitment and responsiveness of the team, contributing positively to the client's business operations.
    • BPO Services for Wellness Center
      5.0 Jun 13, 2022

      Their dedication and flexibility are very impressive. Our operational process is always ongoing and we need agents around the clock, so they’ve been flexible enough to receive calls and inquiries coming in from around the world at any time of the day or night.

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    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment.
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    Kuala Lumpur, Malaysia

    Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara
    Kuala Lumpur, Malaysia 50490

    1001 - 2000

    +60327744041

    Kuala Lumpur, Malaysia

    16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan
    Kuala Lumpur, Malaysia 50470

    501 - 750

    +60327744041

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    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    4.5

    Willing to Refer

    5.0

    Kuala Lumpur-based clients praise Upstream BPO for their versatile services, including customer support, appointment setting, and lead generation, handling complex projects with flexibility and responsiveness. Their dedicated team consistently improves productivity, saves costs, and adapts quickly to client needs, earning high recommendations.
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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2 services
    10% Pay Per Click
    10% Search Engine Optimization

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    Indonesia (1) Malaysia (1)

    Kuala Lumpur, Malaysia

    30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
    Kuala Lumpur, Malaysia 50470

    31 - 40

    +60 3-8685 5505

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  • Everise Logotype

    Not yet reviewed

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    10% AI Development
    10% Application Testing
    10% Blockchain +7 services
    10% Branding
    10% Call Center Services
    10% Custom Software Development
    10% Customer Service Outsourcing
    10% Generative AI
    10% IT Managed Services
    10% Mobile App Development

    Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.

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    Kuala Lumpur, Malaysia

    Level 10, Menara KEN TTDI, 37, Jalan Burhanuddin Helmi, Taman Tun Dr Ismail
    Kuala Lumpur, Malaysia 60000

    501 - 750

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  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17 services
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

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    Kuala Lumpur, Malaysia

    Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
    Kuala Lumpur, Malaysia 55100

    2001 - 5000

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  • Datacom Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Petaling Jaya, Malaysia

    Services provided

    100% Call Center Services

    Located in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.

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    Petaling Jaya, Malaysia

    L2, 1 Tech Park, Jalan Tanjung Bandar Utama,
    Petaling Jaya, Malaysia 47800

    50 - 75

    60.3.7721.1000

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  • VPO Services Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    50% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +5 services
    10% Sales Outsourcing
    5% Accounting
    5% HR Outsourcing
    5% Market Research
    5% Recruiting

    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

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  • M4U Marketing Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    10% Account-Based Marketing
    10% Branding
    10% Call Center Services +7 services
    10% Demand Generation Marketing
    10% Digital Strategy
    10% Event Management
    10% Event Marketing
    10% Market Research
    10% Marketing Strategy
    10% Sales Outsourcing

    M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.

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    Kuala Lumpur, Malaysia

    A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
    Kuala Lumpur, Malaysia 60000

    2 - 5

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  • Chima Services Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    45% Call Center Services
    15% CRM Consulting and SI
    15% Sales Outsourcing +2 services
    15% Search Engine Optimization
    10% Customer Service Outsourcing

    Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.

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  • CALLMARK Solutions Sdn Bhd Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Services provided

    30% Back Office Outsourcing
    30% Call Center Services
    20% AI Agents +1 service
    20% Email Marketing

    CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing.

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  • FIXATE Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    45% IT Managed Services
    25% Customer Service Outsourcing
    15% Business Consulting +2 services
    10% Back Office Outsourcing
    5% IT Strategy Consulting

    FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.

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    Kuala Lumpur, Malaysia

    2 Jalan Binjai
    Kuala Lumpur, Malaysia 50450

    6 - 9

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  • Bendigo Marketing Logotype

    Not yet reviewed

    $5,000+
    $100 - $149 / hr
    2 - 9
    Petaling Jaya, Malaysia

    Services provided

    25% HR Consulting
    25% IT Managed Services
    20% Back Office Outsourcing +3 services
    10% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Bendigo Marketing is a small Petaling Jaya, Malaysia-based IT managed services company. Their services include IT managed services and HR Consulting.

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  • Bridge Maritime Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Pelabuhan Klang, Malaysia

    Services provided

    50% Customer Service Outsourcing
    50% Engineering

    Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.

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    Pelabuhan Klang, Malaysia

    188 Jalan Sungai Pinang 5/6
    Pelabuhan Klang, Malaysia 42920

    50 - 75

    +65 6866 3827

    See All Locations (3)
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  • Data Synergo Sdn Bhd Logotype

    Not yet reviewed

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Services provided

    25% Direct Marketing
    25% Event Marketing
    10% Call Center Services +4 services
    10% Content Marketing
    10% Customer Service Outsourcing
    10% Email Marketing
    10% Marketing Strategy

    Data Synergo Sdn Bhd is an Event Marketing company. Their small team is headquartered in Petaling Jaya, Malaysia. Their services include Event Marketing and Direct Marketing.

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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SummitNext
2 Outsourced
3 Canaan Communication & Technologies (MSC)
4 Emapta
5 SRG ASIA PACIFIC
6 TDCX
7 Daythree Business Services
8 ENVO BPO
9 Upstream BPO
10 Swivelt

List of the Top 10 Kuala Lumpur Inbound Call Centers Services

  1. SummitNext Logotype

    SummitNext

    $1,000+
    < $25 / hr
    250 - 999
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.8/20 Reviews
    9.3/10 Clients & Experience
    7.1/10 Market Presence

    Service focus

    95% Inbound Voice Services
    5% Other
    View Profile Visit Website
  2. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  3. Canaan Communication & Technologies (MSC) Logotype

    Canaan Communication & Technologies (MSC)

    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31/40.0
    16/20 Reviews
    7.7/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    150% Inbound Voice Services
    View Profile Visit Website
  4. Emapta Logotype

    Emapta

    Undisclosed
    Undisclosed
    10,000+
    Petaling Jaya, Malaysia

    Ability to deliver

    32.2/40.0
    15.2/20 Reviews
    7.6/10 Clients & Experience
    9.4/10 Market Presence

    Service focus

    45% Inbound Voice Services
    55% Other
    View Profile Visit Website
  5. SRG ASIA PACIFIC Logotype

    SRG ASIA PACIFIC

    $10,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    30.5/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    6/10 Market Presence

    Service focus

    125% Inbound Voice Services
    View Profile Visit Website
  6. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    130% Inbound Voice Services
    View Profile Visit Website
  7. Daythree Business Services Logotype

    Daythree Business Services

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Ability to deliver

    27.4/40.0
    13/20 Reviews
    6/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    100% Inbound Voice Services
    View Profile Visit Website
  8. ENVO BPO Logotype

    ENVO BPO

    $1,000+
    $25 - $49 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    24/40.0
    15.6/20 Reviews
    2.5/10 Clients & Experience
    5.9/10 Market Presence

    Service focus

    180% Inbound Voice Services
    View Profile Visit Website
  9. Upstream BPO Logotype

    Upstream BPO

    $1,000+
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    21.9/40.0
    16.4/20 Reviews
    1.5/10 Clients & Experience
    4/10 Market Presence

    Service focus

    195% Inbound Voice Services
    View Profile Visit Website
  10. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Inbound Voice Services
    40% Other
    View Profile Visit Website
  11. Everise Logotype

    Everise

    $250,000+
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    9.3/40.0
    0/20 Reviews
    1.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  12. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Kuala Lumpur, Malaysia

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    135% Inbound Voice Services
    View Profile Visit Website
  13. Datacom Logotype

    Datacom

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Petaling Jaya, Malaysia

    Ability to deliver

    5.8/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.8/10 Market Presence

    Service focus

    300% Inbound Voice Services
    View Profile Visit Website
  14. VPO Services Logotype

    VPO Services

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    130% Inbound Voice Services
    View Profile Visit Website
  15. M4U Marketing Logotype

    M4U Marketing

    $5,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    30% Inbound Voice Services
    70% Other
    View Profile Visit Website
  16. Chima Services Sdn Bhd Logotype

    Chima Services Sdn Bhd

    $5,000+
    $100 - $149 / hr
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    155% Inbound Voice Services
    View Profile Visit Website
  17. CALLMARK Solutions Sdn Bhd Logotype

    CALLMARK Solutions Sdn Bhd

    $5,000+
    $100 - $149 / hr
    50 - 249
    Petaling Jaya, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    90% Inbound Voice Services
    10% Other
    View Profile Visit Website
  18. FIXATE Logotype

    FIXATE

    Undisclosed
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  19. Bendigo Marketing Logotype

    Bendigo Marketing

    $5,000+
    $100 - $149 / hr
    2 - 9
    Petaling Jaya, Malaysia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website
  20. Bridge Maritime Solutions Logotype

    Bridge Maritime Solutions

    Undisclosed
    Undisclosed
    50 - 249
    Pelabuhan Klang, Malaysia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    100% Inbound Voice Services
    View Profile Visit Website
  21. Data Synergo Sdn Bhd Logotype

    Data Synergo Sdn Bhd

    $1,000+
    Undisclosed
    10 - 49
    Petaling Jaya, Malaysia

    Ability to deliver

    5.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    50% Inbound Voice Services
    50% Other
    View Profile Visit Website

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