Call Center Services PROJECT HIGHLIGHT
Top Virtual Receptionist Services in Monterrey
4 Companies
List of the Top Monterrey Virtual Receptionist Companies
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Featured
What are Featured Providers?
Undisclosed< $25 / hr50 - 249Serves Monterrey, MexicoServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
37% Virtual receptionist63% Answering servicesMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
18 of 50 Call Center Services reviews are 5 starsLess than $10,000 avg. project costWas this helpful?
Average Project Cost Breakdown
What Clients Have Said
Moneypenny USA (formerly VoiceNation) is perceived as offering good value for money, with clients appreciating their competitive pricing and the adaptability of services. One client noted spending around $300 monthly, stating the service was invaluable in managing calls efficiently. Another reported a total investment of approximately $40,000, highlighting the cost savings from not hiring additional staff. Overall, feedback indicates that clients find Moneypenny's pricing fair relative to the quality of service provided.
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$1,000+< $25 / hr250 - 999Serves Monterrey, MexicoServices provided
10% Call Center Services70% Back Office Outsourcing10% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
Prialto offers Customer Support Services, providing administrative and call handling solutions. Reviews indicate an impressive 100% satisfaction rate, with clients highlighting their seamless integration, reliable backup support, and strong project management. Key strengths include executive support, customer service, and proactive responsiveness, making them an integral partner for businesses seeking efficient telephonic support.
Reviews mention Proactive
The overall sentiment regarding Prialto's proactive approach is highly positive. Clients frequently highlight their proactive account management, which effectively identifies and resolves challenges. For instance, one client noted their assistant's ability to address problems independently, while another praised the team's commitment to continuous training and seamless integration into corporate culture. Clients consistently report timely communication and responsiveness, contributing to a strong partnership and enhanced productivity across various projects.
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HR, R&D & Customer Service Support for Green Technology Co
5.0 Sep 5, 2023Our Prialto team member has transitioned our CRM with over 3500 contacts effectively and efficiently, with a keen eye towards improving on existing processes. Other qualitative support includes: Overall proactive support and value delivery. Strong managed service with professional and capable Engagement Managers who are our thought-partner, enhancing productivity.
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Virtual Assistant Services for Healthcare Technology Company
5.0 Jul 18, 2022Ximena’s work quality is very high; she’s on top of things, is very proactive, and does what she says she will do. Ximena constantly reaches out to inform us about emails and scheduling changes to get our approval. Prialto’s service level is very high; they’re very attentive and service-oriented, and they demonstrate excellent attention to detail.
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Back Office Outsourcing for Growth Acceleration Platform
5.0 Nov 14, 2024Prilato error rate was found to be well below industry standard in thanks to their proactive efforts to ensure quality. The most impressive elements of Prialto's offering include: Proactive Account management to identify challenges and resolve them. Prialto are very effective communicators both at the management and team level.
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Business Services for Commercial Auto Insurance Company
5.0 Apr 10, 2023Proactive support and a sense that Prialto works to deliver value. Strong managed service with professional and capable Engagement Managers who act as your thought-partner to enhance productivity and help you get the most value from their service. Quick and thorough responsiveness to concerns when they come up - they are always ready to help.
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Staff Augmentation for Technology Consultancy
5.0 May 30, 2025The account team helped guide me on how to work most effectively with my assistant, and my assistant is fantastic. She's very proactive in addressing problems she identifies, and consistently solves them without my needing to guide her to the right solution. Prialto provides excellent services, and their assistants work together as a team to create solutions to the problems we encounter.
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3 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costCall Center Services PROJECT HIGHLIGHT
Call Center Services for Mental Health Counseling Firm
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently praise Prialto for its competitive pricing and exceptional value for money. Multiple reviews highlight that the pricing fits within their budgets while delivering high-quality service, with remarks such as 'good value for cost' and 'great culture fit.' Customers appreciate the proactive support and seamless integration of assistants, noting that the services provided have saved them significant time and improved overall productivity. Overall, sentiment towards Prialto’s cost-effectiveness is overwhelmingly positive.
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Unity Communications
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, MexicoServices provided
10% Call Center Services55% Back Office Outsourcing35% Customer Service OutsourcingFocus Areas
50% Virtual receptionist50% Inbound appointment schedulingUnity Communications is a reputable company specializing in comprehensive Customer Support Services, including Inbound and Outbound Call Center solutions. Their consistent high ratings reflect a strong commitment to quality and client satisfaction, with over 80% of reviews highlighting their professionalism and effective communication. Notable achievements include a 20% increase in customer satisfaction and a 30% reduction in response times, showcasing their dedication to excellence in telephonic support.
Reviews mention Positive attitude
Clients consistently commend Unity Communications for their positive attitude and supportive approach. One client highlighted that Unity's team members are 'cheerful, upbeat, and positive' and emphasized the company's genuine care for their people. They noted that Unity not only met their expectations but also exceeded them, with a rep who became an integral part of their team. Overall, the sentiment reflects strong satisfaction with Unity's commitment to fostering a positive work environment.
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Customer Support Services for Private Equity Group
5.0 Mar 11, 2022They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.
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Average Project Cost Breakdown
What Clients Have Said
Unity Communications has been consistently recognized for providing good value for money across various projects. Clients noted that their pricing fit well within budgets, with specific feedback highlighting cost-effectiveness, such as one client stating they achieved a 15% reduction in operational costs. Overall sentiment reflects satisfaction with the quality of service relative to the cost, reinforcing Unity's reputation as a reliable partner for outsourcing needs.
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More responsive than most other service providers
Unity Communications is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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UndisclosedUndisclosed1,000 - 9,999San Pedro Garza García, Mexico
Services provided
41% Call Center Services29% Customer Service Outsourcing19% Back Office Outsourcing +111% Sales OutsourcingFocus Areas
20% Virtual receptionist40% Answering services40% Inbound appointment schedulingHeadquartered in Mississauga, Canada and Montréal, Canada, ContactPoint360 is a large call center service. The team focuses on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Services provided
20% Call Center Services25% Email Marketing25% Social Media Marketing +215% Back Office Outsourcing15% Customer Service OutsourcingFocus Areas
25% Virtual receptionist50% Answering services25% Inbound appointment schedulingOne Contact by Grupo Migesa is an Email Marketing company. They are located in Santa Catarina, Mexico and have midsize team. They offer Email Marketing and Social Media Marketing.
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UndisclosedUndisclosed2 - 9Monterrey, Mexico
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% IT Managed Services20% SMS MarketingFocus Areas
54% Virtual receptionist46% Answering servicesLaunched in 2004, Secreweb SA De CV is an IT managed services company. Their services include IT managed services and Call Center Services.
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List of the Top 1 Monterrey Virtual Receptionist Companies
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$1,000+< $25 / hr1,000 - 9,999San Pedro Garza García, Mexico
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services50% Virtual receptionist90% Other -
UndisclosedUndisclosed1,000 - 9,999San Pedro Garza García, Mexico
Ability to deliver
6.1/40.00/20 Reviews0/10 Clients & Experience6.1/10 Market PresenceService focus
41% Call Center Services20% Virtual receptionist59% Other -
$1,000+< $25 / hr250 - 999Santa Catarina, Mexico
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services25% Virtual receptionist80% Other -
UndisclosedUndisclosed2 - 9Monterrey, Mexico
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services54% Virtual receptionist80% Other
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