Top Call Center Services & Voice Services in Kenya

Ratings Updated: December 9, 2025

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention Great project management
Clients consistently praise Hugo's exceptional project management capabilities, highlighting their timely delivery and proactive communication. One client noted, 'Hugo's project management was exemplary throughout our engagement,' emphasizing their commitment to deadlines and responsiveness. Another remarked on the team's agility, stating they moved from contract signing to pilot launch in just one week. Overall, the sentiment reflects a strong confidence in Hugo's ability to manage projects efficiently and adapt to client needs.

Call Center Services for Automotive Company

5.0 Jun 27, 2024

Hugo’s regular updates and transparent reporting allowed us to stay informed about progress and make informed decisions. Overall, Hugo's strong project management capabilities were crucial in the successful implementation and ongoing management of our customer engagement initiatives.
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Digital Marketing, SMM & SEO for Software Solutions Company

5.0 Dec 8, 2023

Hugo's project management was exemplary throughout our engagement. They consistently delivered project milestones on time, demonstrating a strong commitment to timelines and deadlines. Their proactive approach to communication and responsiveness to our needs played a crucial role in the project's success.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track. Their reporting provides clear, actionable insights, and the team's agility allows them to quickly adapt to our evolving needs.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Autonomous
Clients have expressed a highly positive sentiment regarding Helpware's autonomy in handling tasks. One client noted the seamless integration of Helpware representatives with their in-house team, stating they treated them as if they were on-site. The client's feedback highlighted Helpware's quick decision-making and problem-solving abilities, which empowered them to address customer issues promptly. Overall, the reviews reflect a strong appreciation for Helpware's capability to operate independently while maintaining effective communication.

Customer Service Staff for Sports Gear Rental Company

4.5 Apr 24, 2019

We were impressed with the training and response time. They made quick, insightful decisions. This allowed us to empower them to solve customer problems immediately.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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More responsive than most other service providers

Helpware CX is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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2 of 4 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Third-Party Management Company
4.5 — Select VoiceCom provides call center services for a third-party management company. The team handles customer calls and supports the client's internal call center. Read more
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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Cebu City, Philippines

Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000
Cebu City, Philippines 6000
1001 - 2000

855-777-4349

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Execo

4.9 12 reviews

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Verified

$10,000+

Undisclosed

250 - 999

Pune, India

Services provided

35% Back Office Outsourcing

35% Sales Outsourcing

15% Data Annotation Services +1 service

15% Demand Generation Marketing

Execo is a digital marketing agency specializing in SEO, content creation, social media management, and comprehensive marketing strategy execution. Feedback highlights Execo's operational excellence, with 100% of reviews mentioning their timely delivery and high quality of service. Clients consistently praise their personable and competent team, with no areas for improvement noted.

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Reviews mention Exceeds expectations
Clients consistently report that Execo exceeds expectations in project management and delivery. One client highlighted their operational excellence, noting that tasks are completed on time with high quality. They praised the team's competence and personal approach, stating, 'everyone I have worked with at Execo has been a rock star.' Additionally, the logical and data-driven process used by Execo alleviated client concerns, reinforcing their satisfaction with the partnership.

SEO, Content Dev, SMM & Email Mktg for B2B IT Services Co

5.0 Sep 11, 2024

The most impressive things I can describe about working with Execo are: Operational excellence - things happen as promised, on time, and with high quality. The team - everyone I have worked at with Execo has been a rock star. Execo is highly competent and personable. I enjoy working with them as much as I do with my internal teams. The process - having navigated through the process of strategy creation to execution, it is very logical, backed by data and alleviated many concerns I had about doing things the 'right way'. No, my expectations have been exceeded.
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Average Project Cost Breakdown

$50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

What Clients Have Said
Overall, client feedback on Execo highlights their competitive pricing and exceptional value for money. Clients noted that Execo's services fit within their budgets while delivering high-quality results. One client emphasized that their pricing was a key factor in selecting Execo, stating it fit their budget perfectly. Another client appreciated the operational excellence and commitment to success, indicating that the value received exceeded expectations. Overall, clients express high satisfaction with the return on investment from their engagements with Execo.
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More responsive than most other service providers

Execo is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Nairobi, Kenya

Ushindi East Avenue
Nairobi, Kenya
101 - 150

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C&R Group

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Services provided

100% Call Center Services

C&R Group, a phone answering service, was established in 1986. The team offers Call Center Services and is located in Nairobi, Kenya and Kampala, Uganda.
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More responsive than most other service providers

C&R Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Kampala, Uganda

4th Floor DTB Centre Kampala Road P. O. Box 74895
Kampala, Uganda
1

256.414.237.504

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Featured

What are Featured Providers?

SupportYourApp

4.9 72 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

25% Call Center Services

55% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

5% Data Annotation Services

SupportYourApp is a professional customer support center specializing in Contact Center Services, Inbound and Outbound Call Handling, and Telephonic Support. With 100% satisfaction across reviews, clients commend their 24/7 responsiveness, multi-channel support, and flexibility in adapting to client needs. Notably, 80% of reviewers highlight the company's efficient communication and proactive management style.

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9 of 10 reviews are 5 stars

2 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 10 times in the past 6 months
Recent client feedback for SupportYourApp highlights a strong overall sentiment, with multiple reviews praising their responsiveness, flexibility, and high-quality service. Clients have noted that SupportYourApp's agents consistently manage inquiries efficiently, with one client stating, 'communication has always been positive and solution-oriented.' Another emphasized the team's ability to integrate seamlessly into their operations, showcasing a genuine commitment to client success. Areas for improvement were minimal, indicating high satisfaction with their services.
Read 10 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) Less than $10,000 (5) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally perceive SupportYourApp as offering strong value for money, with many noting that their pricing aligns well with budgets while providing high-quality service. For example, one client highlighted that SupportYourApp's pricing fit their budget and noted the 'good value for cost.' Overall sentiment reflects satisfaction with the balance of cost and quality, as several clients mentioned they received exceptional support without extensive financial strain, reinforcing the company's reputation for cost-effectiveness.
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View projects from:

United States (21) Ukraine (7) Israel (6) England (4) Netherlands (3) Sweden (2) Denmark (2) Czech Republic (2) Germany (2) Italy (1) Luxembourg (1) Malta (1) Greece (1) Norway (1) Russia (1) Austria (1) Switzerland (1) Ireland (1) Costa Rica (1) Bahamas (1)

Beograd, Serbia

Milutina Milankovića 9ž
Beograd, Serbia 11070
10 - 15

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HelpSquad

5.0 10 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Kenya

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of Contact Center Services, including Customer Support and Inbound Call Center solutions. Reviews highlight their reliability and adaptability, with 100% of respondents praising their responsiveness and technical expertise. Clients appreciate HelpSquad's ability to tailor services to specific needs, resulting in increased efficiency and customer satisfaction. Overall, they are highly recommended for their exceptional customer care and value for cost.

See all 10 projects

1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Unknown avg. project cost

Reviewed 1 time in the past 6 months
In the past six months, clients have praised HelpSquad for their reliable live chat and call center solutions, highlighting their strong integration capabilities and personalized service. A Product Management Executive from National University noted the service's seamless operation and adaptability to changing needs, emphasizing its high value for cost without requiring extensive project management. Overall, client sentiment is highly positive, with no significant areas for improvement identified.
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Industry Experience

HelpSquad has demonstrated expertise across various industries, including Education, Advertising & Marketing, Medical, Consumer Products, Manufacturing, Pharmaceuticals, Business Services, Software, Supply Chain, Logistics, Transport, and Healthcare. Clients consistently praised their personalized service, timely communication, and impactful solutions, resulting in measurable improvements such as increased leads and conversion rates. Overall sentiment is highly positive, particularly in the Medical and Consumer Products sectors, where HelpSquad’s support significantly enhanced customer engagement and operational efficiency.
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Pharmaceuticals Advertising & marketing Medical Consumer Products Manufacturing Business services Software Supply Chain, Logistics, and Transport Education Healthcare

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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised HelpSquad for delivering excellent value for their cost. Several reviews highlighted how the company's pricing fit within budget constraints while providing robust services. For instance, a client from National University noted HelpSquad's 'good value for cost,' and another from Mason Bottle emphasized the significant improvement in conversion rates, attributing it to HelpSquad's effective service at a reasonable price. Overall, the sentiment is overwhelmingly positive regarding the company's affordability and value proposition.
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Hatboro, PA

330 S Warminster Rd Suite 341
Hatboro, PA 19040
10 - 15

877-775-3667

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Business & Services Solutions

5.0 17 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Kenya

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

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11 of 11 reviews are 5 stars

8 new reviews for Call Center Services services

$10,000 – $49,000 avg. project cost

Reviewed 11 times in the past 6 months
In the last six months, reviews for Business & Services Solutions reflect a strong sentiment of satisfaction among clients. They highlight the company's ability to seamlessly integrate into client operations, with specific praise for their proactive communication and technical expertise. Notable examples include their handling of urgent inquiries during a ransomware threat and effective support during a product launch. Clients particularly commend their cultural alignment and commitment to understanding each client's unique needs, though minor suggestions for improvement include enhancing internal reporting systems.
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9 of 9 Call Center Services reviews are 5 stars

9 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI-Powered Platform
5.0 — Business & Services Solutions provides call center services for an AI-powered platform. The team has taken the time to understand the client's software functionality, customer personas, use Read more
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)

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TeleSky Limited

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Nairobi, Kenya

Services provided

80% Call Center Services

20% Back Office Outsourcing

TeleSky Limited, a phone answering service, is based in Nairobi, Kenya. Established in 2016, the team provides Call Center Services and Back Office Outsourcing.
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More responsive than most other service providers

TeleSky Limited is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Nairobi, Kenya

City Park Dr Parklands
Nairobi, Kenya 00100
2 - 5

+254.709.370.000

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Techno Brain BPO-ITES

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Nairobi, Kenya

Services provided

20% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing +4 services

15% Sales Outsourcing

10% Finance & Accounting Outsourcing (FAO)

10% Robotics Process Automation

5% Data Annotation Services

Techno Brain BPO-ITES is a call center company. They are in Nairobi, Kenya and have midsize team. They specialize in Call Center Services and Back Office Outsourcing.
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Nairobi, Kenya

2nd Floor, Heritan House, Woodlands Road opposite DOD Headquarters, Hurlingham
Nairobi, Kenya 57666-00200
501 - 750

+2540738 770186

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Eminence Outsourcing

Not yet reviewed

$1,000+

$25 - $49 / hr

50 - 249

Nairobi, Kenya

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +3 services

5% Data Annotation Services

5% Document Digitization & Management

5% SMS Marketing

Eminence Outsourcing is a call center service. They specialize in Call Center Services and Customer Service Outsourcing and were launched in 2022. The agency is in Nairobi, Kenya.
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Nairobi, Kenya

Mogotio Road
Nairobi, Kenya
31 - 40

+254721980385

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Nakama Tech

Not yet reviewed

$25,000+

< $25 / hr

1,000 - 9,999

Nairobi, Kenya

Services provided

25% Call Center Services

25% AI Development

25% Customer Service Outsourcing +1 service

25% Sales Outsourcing

Nakama Tech is a large AI company headquartered in Nairobi, Kenya and Quatre Bornes, Mauritius. The team specializes in Artificial Intelligence and Call Center Services.
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Nairobi, Kenya

Embankment Plaza, 8th Floor, Longonot Road, Upper Hill
Nairobi, Kenya 00200
2001 - 5000

+254 111 000999

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Adept Technologies Ltd

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Nairobi, Kenya

Services provided

30% Call Center Services

15% AI Development

15% Customer Service Outsourcing +4 services

15% Data Annotation Services

10% Back Office Outsourcing

10% Document Digitization & Management

5% Architectural Design

Adept Technologies Ltd is a call center headquartered in Nairobi, Kenya. They offer Call Center Services and Artificial Intelligence.
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Nairobi, Kenya

Blue Violet Plaza, Kamburu Drive
Nairobi, Kenya
151 - 200

+254742686006

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Featured

What are Featured Providers?
six eleven global services

4.8 10 reviews
Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Kenya

Services provided

40% Call Center Services

30% Back Office Outsourcing

30% Customer Service Outsourcing

Six Eleven Global Services is a customer support services provider specializing in call handling and customer service operations. The company has garnered positive feedback, with reviewers highlighting their exceptional responsiveness and alignment with company values. A significant 100% of reviewers commend their swift one-hour response times and the cultural fit, without any noted areas for improvement.

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Reviews mention High-quality work
Clients consistently commend six eleven global services for their high-quality work and professional management. One client noted their project accuracy exceeded 95%, while another highlighted the company's excellent support and responsiveness. Reviewers appreciated the company's ability to deliver on time and maintain effective communication. Overall, the sentiment surrounding the quality of work provided is overwhelmingly positive, with clients expressing satisfaction with the value and results achieved.

BPO Services for Logistics & Supply Chain Company

5.0 Apr 25, 2023

Six eleven maintains the project accuracy over 95%, even 99%, which is a very impressive score. The team provides the best services they can and communicate actively & politely for any changes.
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Customer Service BPO for Remote Monitoring Company

5.0 Feb 13, 2023

They're distinguished by flexibility, concern to improve the processes, and mindset of quality.
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1 of 1 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for E-Commerce Company
5.0 — Six eleven global services provides call center services to help an e-commerce company communicate with their customers. The vendor's team asks the end customers about their product experience. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (2) $200,000 to $999,999 (2) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients generally express satisfaction with the cost-effectiveness and value for money provided by Six Eleven Global Services. Feedback highlights that their pricing aligns with client budgets while delivering high-quality services. One client noted, 'Pricing fits our budget; good value for cost,' while another emphasized, 'They provide excellent support' and maintain project accuracy over 95%. Overall, the sentiment reflects that clients perceive Six Eleven as a reliable partner that balances quality and affordability.
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Davao City, Philippines

mabini st cor araullo st
Davao City, Philippines 8000
1001 - 2000

18555240081

Davao City, Philippines

maa st bugac
Davao City, Philippines 8000
2001 - 5000

18555240081

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Simply Contact

4.8 26 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Kenya

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

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Reviews mention High-quality work
The feedback regarding Simply Contact highlights their commitment to delivering high-quality work across various projects. Clients consistently praised their ability to provide efficient and effective customer support, with one remarking on the 'high-quality support in such a short time.' Another client noted a '30% decrease in customer response times,' reflecting their operational efficiency. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the quality of service and the team's adaptability to specific business needs.

Back Office & Customer Service for App Optimization Agency

5.0 Feb 23, 2024

Simply Contact did an excellent job managing the project. They always finished work on time and quickly responded whenever we needed them. They trained their team fast and got the project up and running without any drop in quality. This made things go smoothly for both our customers and our team.
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Customer Service Outsourcing for Authentication Solutions Co

5.0 Oct 18, 2023

Simply Contact showcased outstanding project management throughout our collaboration. Every phase, from initiation to execution, was handled with utmost precision and efficiency. Their responsiveness and adaptability were commendable; they were quick to tailor their approaches to meet our specific needs and challenges.
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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process, combined with their commitment to delivering the highest level of customer service, make them an invaluable partner for WheelShare.
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Customer Support Services for SaaS Company

5.0 Apr 25, 2023

Their attention to detail, strict QC measures, and efficient analytics and monitoring are commendable. The speed and quality of agent training were also noteworthy.
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Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

After 6 years of our cooperation, I can say without any doubt that Simply Contact experts perfectly perform their job. We are amazed by how they are involved in our business. Simply Contact team is very flexible and reliable, they always strive to provide the best service, and implement the most efficient solutions.
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12 of 15 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
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Industry Experience

Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

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L'viv, Ukraine

Naukova St, 7D
L'viv, Ukraine 79000
31 - 40

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Significo

5.0 6 reviews
Premier Verified

$1,000+

$25 - $49 / hr

50 - 249

Serves Kenya

Services provided

40% Call Center Services

40% CRM Consulting and SI

10% Back Office Outsourcing +1 service

10% Customer Service Outsourcing

Significo is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.

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1 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews of Significo highlight a strong overall sentiment, with clients praising their timely delivery and responsive communication. For instance, a client from Porsche Croatia noted that all project deliverables were met on time and appreciated the alignment of company values. While measurable outcomes were not specifically mentioned, the consistent communication and adaptability of the team were frequently acknowledged as impressive attributes. Clients expressed satisfaction with the value for cost, indicating a positive experience overall.
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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More responsive than most other service providers

Significo is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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The JITU Staffing

Not yet reviewed

$10,000+

< $25 / hr

250 - 999

Nyeri, Kenya

Services provided

20% Customer Service Outsourcing

20% Sales Outsourcing

15% Data Annotation Services +5 services

10% Back Office Outsourcing

10% Corporate Travel Management

10% Market Research

10% Procurement Support

5% Content Moderation Services

The JITU Staffing is a Customer Service Outsourcing company established in 2020. The company focuses on Customer Service Outsourcing and Sales Outsourcing.
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Nyeri, Kenya

Naivas Building, Nyeri Mall Gakere Road 2nd Floor
Nyeri, Kenya 10100
201 - 250

(+254) 710 453 693

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Fusion Communication Systems

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

80% Call Center Services

20% IT Managed Services

Fusion Communication Systems, a call center, offer Call Center Services and IT managed services. They were founded in 2007.
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Nairobi, Kenya

Muchai Drive House no.47 Apartment 4
Nairobi, Kenya 00100
6 - 9

+254.722.422.051

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Featured

What are Featured Providers?

Valoris Center

4.9 13 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Kenya

Services provided

50% Call Center Services

20% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

15% CRM Consulting and SI

Valoris Center is a reputable provider of Contact Center Services, offering a comprehensive range of customer support solutions, including Inbound and Outbound Call Center, Telemarketing, and Technical Support. Reviews highlight their flexibility, professionalism, and strong project management. With consistently high satisfaction rates—over 85%—and positive outcomes, Valoris Center is recognized for its adaptability and proactive approach in meeting clients' diverse needs.

See all 13 projects

1 of 2 reviews are 5 stars

1 new review for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews highlight Valoris Center's exceptional customer support and service delivery, with clients noting a 95% SLA achievement and a 92% customer satisfaction rate. A financial services director praised their resilience during a rebranding process, stating, 'Valoris is a company which baked customer centricity into their DNA.' However, suggestions for improvement include increased consultancy efforts and better ticket distribution management. Overall, clients express high satisfaction and a willingness to partner again.
Read 2 Recent Reviews

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently commend Valoris Center for their competitive pricing and excellent value for money. Multiple reviews highlight that their pricing aligns well with budgets while delivering high-quality services. For instance, one client noted 'good value for cost' and another emphasized the 'price-performance ratio in line with our expectations.' Overall sentiment reflects satisfaction with the cost-effectiveness of their services, making Valoris a reliable partner for various business needs.
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More responsive than most other service providers

Valoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Romania (8) Austria (1) Croatia (1) Russia (1)

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Belkins

4.9 229 reviews
Premier Verified

$10,000+

< $25 / hr

50 - 249

Serves Kenya

Services provided

10% Call Center Services

70% Sales Outsourcing

10% CRM Consulting and SI +1 service

10% Email Marketing

Belkins is a lead generation service company renowned for its expertise in outbound call center and telemarketing services. Across various reviews, Belkins received high praise for its project management, flexibility, and ability to deliver results. Notably, 100% of reviewers highlighted the company's efficient communication and consistently exceeded expectations, such as booking up to 78 appointments in six months, showcasing a strong focus on client success.

See all 229 projects

44 of 47 Call Center Services reviews are 5 stars

4 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Lead Generation for AdTech Company
4.5 — Belkins provided lead generation services for an adtech company. The team researched prospects, defined the client's ideal customer profile (ICP), crafted messages, and ran outreach on email and Read more
Read 47 Reviews

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More responsive than most other service providers

Belkins is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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View projects from:

United States (135) Ukraine (22) Canada (8) Estonia (6) England (5) Germany (5) Poland (3) Russia (2) Norway (2) Denmark (2) Belgium (2) Ireland (2) Cyprus (2) Latvia (2) Singapore (2) Portugal (2) Netherlands (2) Czech Republic (1) Finland (1) Mexico (1) Romania (1) Australia (1) Lithuania (1) Slovenia (1) Switzerland (1) United Arab Emirates (1) Israel (1) Chile (1) India (1)

Kyiv, Ukraine

Volodymyrska St, 101
Kyiv, Ukraine 02000
50 - 75

0674659513

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A-SALES AB

4.9 62 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Kenya

Services provided

10% Call Center Services

80% Sales Outsourcing

10% Email Marketing

A-SALES AB specializes in outbound sales and lead generation services. With a strong emphasis on creating tailored outreach campaigns, the company consistently delivers measurable results, averaging 10-22 qualified meetings per month for various clients. Client feedback is overwhelmingly positive, with 100% of reviewers highlighting A-SALES AB's precision targeting and reliable project management, while none reported areas for significant improvement.

See all 62 projects

20 of 21 reviews are 5 stars

13 new reviews for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 21 times in the past 6 months
Over the past six months, A-Sales AB has received largely positive feedback for their lead generation services. Clients highlighted their organized project management and ability to adapt messaging to specific industries, resulting in a consistent flow of qualified meetings—averaging between 10 to 22 per month. Notably, one client commended their precise targeting and tailored outreach, while another mentioned the prompt responsiveness to needs. However, one review expressed dissatisfaction with low-quality outputs and poor communication, indicating room for improvement.
Read 21 Recent Reviews

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Average Project Cost Breakdown

Less than $10,000 (19) $10,000 to $49,000 (13)

What Clients Have Said
The feedback regarding A-SALES AB's pricing indicates a consistent sentiment of good value for money. Many clients noted that the company's services fit their budgets while delivering impressive results, such as generating a steady stream of qualified meetings. One client highlighted, 'Pricing fit our budget' and 'Good value for cost,' while another mentioned, 'They delivered all promises and were always responsive.' However, a few reviews expressed concerns about the quality of service, suggesting that client experiences may vary, especially regarding the effectiveness of communication and project management.
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View projects from:

United States (13) Sweden (10) Norway (7) India (4) England (3) Finland (2) Canada (1) Germany (1) France (1) Netherlands (1) Australia (1) Philippines (1) Poland (1) Singapore (1) Belgium (1) United Arab Emirates (1) Armenia (1) Austria (1)

London, England

96 Kensington High Street
London, England W8 4SG
31 - 40

See All Locations (3)

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Horizon Contact Centers Ltd

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Nairobi, Kenya

Services provided

60% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

20% HR Consulting

Located in Nairobi, Kenya, Horizon Contact Centers Ltd is a midsize answering service company. The team provides Call Center Services and Finance & Accounting Outsourcing (FAO).
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Nairobi, Kenya

Gateway Park, Mombasa Road
Nairobi, Kenya 00506
251 - 300

+254.206.987.000

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Daproim Africa

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Nairobi, Kenya

Services provided

40% Call Center Services

20% Market Research

20% Translation +2 services

10% Custom Software Development

10% Web Development

Phone answering service Daproim Africa specializes in Call Center Services and Market Research. They are located in Nairobi, Kenya.
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Nairobi, Kenya

Mirage Building, Chiromo Lane, Westlands Road
Nairobi, Kenya 00100
41 - 49

+254.717.515.441

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Ideon Limited

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Nairobi, Kenya

Services provided

40% Call Center Services

40% Accounting

10% HR Consulting +1 service

10% Recruiting

Ideon Limited, a midsize Accounting company, is based in Nairobi, Kenya. Their services include Accounting and Call Center Services.
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Nairobi, Kenya

Ideon Ltd. Silkwood Office Suite, 2nd Floor. Ngong Road
Nairobi, Kenya 00502
6 - 9

+254.205.145.800

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Bogner and Partners

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Nairobi, Kenya

Services provided

25% Call Center Services

25% Back Office Outsourcing

25% Data Annotation Services +1 service

25% Finance & Accounting Outsourcing (FAO)

Established in 2023, Bogner and Partners, a midsize call center company, is based in München, Germany and Nairobi, Kenya. Their team provides Call Center Services and Back Office Outsourcing.
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Nairobi, Kenya

23 Mogotio Road
Nairobi, Kenya
201 - 250

See All Locations (2)

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WebMavs

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Nairobi, Kenya

Services provided

35% Sales Outsourcing

30% Search Engine Optimization

25% Web Design +1 service

10% Low/No Code Development

WebMavs is a Nairobi, Kenya-based web design agency. They focus on Web Design and Sales Outsourcing and were established in 2020.
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Nairobi, Kenya

Twentieth Century Plaza
Nairobi, Kenya 00400
2 - 5

+254759639524

See All Locations (1)

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Dynamic Systems

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Services provided

25% Call Center Services

25% Cybersecurity

15% Custom Software Development +3 services

15% Web Development

10% CRM Consulting and SI

10% Web Design

Cybersecurity company Dynamic Systems was launched in 2011. The team offers Cybersecurity and Call Center Services and is based in Nairobi, Kenya.
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Nairobi, Kenya

Muchai Drive
Nairobi, Kenya
10 - 15

+254720736332

See All Locations (1)

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Shupav Group

Not yet reviewed

$1,000+

$25 - $49 / hr

10 - 49

Nairobi, Kenya

Services provided

15% Branding

15% Public Relations

15% Sales Outsourcing +4 services

15% Social Media Marketing

15% Web Design

15% Web Development

10% Corporate Training & Coaching

Shupav Group, a small branding company, is based in Nairobi, Kenya. The team provides Branding and Public Relations.
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Nairobi, Kenya

Applewood Adams, Suite 1111
Nairobi, Kenya
10 - 15

+254 711 120 435

See All Locations (1)

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Lance Alexander Communication LTD

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

20% Call Center Services

50% Unified Communications Consulting & SI

30% IT Managed Services

Founded in 2011, Lance Alexander Communication LTD is an unified communications consulting & SI company. Their team specializes in unified communications consulting & SI and IT managed services.
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Nairobi, Kenya

Lance Alexander House Karen Dagoretti Road
Nairobi, Kenya 00100
6 - 9

+254.709.470.000

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Sabertooth Marketing

Not yet reviewed

Undisclosed

< $25 / hr

2 - 9

Nairobi, Kenya

Services provided

20% Content Marketing

20% Graphic Design

20% Pay Per Click +2 services

20% Sales Outsourcing

20% Search Engine Optimization

Sabertooth Marketing is a Content Marketing company established in 2020. The company focuses on Content Marketing and Search Engine Optimization.
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Nairobi, Kenya

Ngong Road
Nairobi, Kenya
2 - 5

+254721461770

See All Locations (1)

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Pinnacle Consulting Group

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Nairobi, Kenya

Services provided

20% Call Center Services

20% AI Development

20% CRM Consulting and SI +2 services

20% Cloud Consulting & SI

20% Search Engine Optimization

Pinnacle Consulting Group is a small SEO company established in 2015. Their services include Search Engine Optimization and cloud consulting & SI.
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Nairobi, Kenya

Kilimani Road
Nairobi, Kenya 00100
10 - 15

See All Locations (1)

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Cidax Integrated

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Nairobi, Kenya

Services provided

10% Call Center Services

15% CRM Consulting and SI

15% Cloud Consulting & SI +4 services

15% Digital Strategy

15% IT Strategy Consulting

15% Mobile App Development

15% Web Design

Cidax Integrated is a small Digital Strategy company founded in 2020. Their team focuses on Digital Strategy and Web Design.
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Nairobi, Kenya

Top Plaza
Nairobi, Kenya
6 - 9

+254708373630

See All Locations (1)

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BYG Advantage

Not yet reviewed

$100,000+

$100 - $149 / hr

10 - 49

Chiyoda City, Japan

Services provided

70% Sales Outsourcing

30% Marketing Strategy

BYG Advantage is a Sales Outsourcing company located in New York, New York and Singapore, Singapore. The team offers Sales Outsourcing and Marketing Strategy.
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Nairobi, Kenya

The Green House, 3rd Floor, East Wing, Suite 14 Ngong Road
Nairobi, Kenya 01241
2 - 5

+254-782-111-221

See All Locations (7)

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Accurate Africa eServices Ltd

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

60% Call Center Services

20% Graphic Design

20% Market Research

Accurate Africa eServices Ltd is a Nairobi, Kenya-based call center company. Their services include Call Center Services and Market Research.
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Nairobi, Kenya

View Park Twrs. Utalii Ln
Nairobi, Kenya 00100
1

+254.733.555.055

See All Locations (1)

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Emez JIT Solutions

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Nairobi, Kenya

Services provided

60% Call Center Services

20% Custom Software Development

20% IT Strategy Consulting

Emez JIT Solutions is a small phone answering service located in Nairobi, Kenya. The team specializes in Call Center Services and Custom Software Development.
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Nairobi, Kenya

Maddona Hse, Westlands Rd
Nairobi, Kenya 00100

+254.202.503.940

See All Locations (1)

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Outsourcing Kenya Limited

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Nairobi, Kenya

Services provided

30% Call Center Services

70% Other

Outsourcing Kenya Limited is an answering service headquartered in Nairobi, Kenya. They specialize in Call Center Services.
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Nairobi, Kenya

KCB Leadership Centre, Karen, P.O. Box 8134
Nairobi, Kenya 00100
1

+254.202.643.582

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ADEC Kenya

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Athi River, Kenya

Services provided

25% Call Center Services

50% Back Office Outsourcing

25% Data Annotation Services

Launched in 1998, ADEC Kenya is a large Back Office Outsourcing company in Muntinlupa, Philippines and Athi River, Kenya. Their team provides Back Office Outsourcing and Call Center Services.
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Athi River, Kenya

Export Processing Zones Authority (EPZA)
Athi River, Kenya 00204
301 - 400

0785656473

See All Locations (2)

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Top Call Center Services & Voice Services in Kenya

List of the Top Kenya Call Center Companies & Voice Services

Reviews mention Great project management

Call Center Services for Automotive Company

Digital Marketing, SMM & SEO for Software Solutions Company

CX Outsourcing for Financial Services Firm

Back Office Outsourcing for E-Commerce Co

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Autonomous

Customer Service Staff for Sports Gear Rental Company

Call Center Services for Digital Government Partner

Average Project Cost Breakdown

What Clients Have Said

Helpware CX is very responsive

Call Center Services for Third-Party Management Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Exceeds expectations

SEO, Content Dev, SMM & Email Mktg for B2B IT Services Co

Average Project Cost Breakdown

What Clients Have Said

Execo is responsive

C&R Group is very responsive

Reviewed 10 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Reviewed 11 times in the past 6 months

Call Center Services for AI-Powered Platform

Industry Experience

Select Industry to see insights

TeleSky Limited is very responsive

Reviews mention High-quality work

BPO Services for Logistics & Supply Chain Company

Customer Service BPO for Remote Monitoring Company

Call Center Services for E-Commerce Company

Average Project Cost Breakdown

What Clients Have Said

Reviews mention High-quality work

Back Office & Customer Service for App Optimization Agency

Customer Service Outsourcing for Authentication Solutions Co

Call Center Services for Wheelchair Rental System

Customer Support Services for SaaS Company

Call Center Services for Cosmetic & Beauty Brand

Call Center Staffing for Government Helpline

Industry Experience

Select Industry to see insights

Reviewed 1 time in the past 6 months

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Significo is very responsive

Reviewed 2 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Valoris Center is very responsive

Lead Generation for AdTech Company

Belkins is very responsive

Reviewed 21 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

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