Customer Service Outsourcing PROJECT HIGHLIGHT
Top BPO Companies in Indonesia
21 Companies
List of the Top Indonesia BPO Services
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Featured
What are Featured Providers?
$5,000+< $25 / hr1,000 - 9,999Serves IndonesiaServices provided
30% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +3 services10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% Sales OutsourcingSelect VoiceCom is a customer service and sales support company specializing in providing tailored solutions for businesses. Across the reviews, 100% of clients praised their reliability and dedication, with 83% emphasizing their strong cultural fit and quality service. Clients noted a significant increase in sales and customer satisfaction, with a 25% boost in sales conversions and a 35% rise in customer satisfaction.
2 of 3 Customer Service Outsourcing reviews are 5 stars3 new reviews for Customer Service Outsourcing in past 6 months$50,000 – $199,999 avg. project costWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves IndonesiaServices provided
40% Customer Service Outsourcing20% Back Office Outsourcing20% Call Center Services +2 services10% Content Moderation Services10% Data Annotation ServicesHugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.
Reviews mention Hard working
Clients consistently commend Hugo for their hard work and dedication. One client highlighted their 'unwavering commitment to on-time deliveries' and noted that Hugo's team 'went above and beyond expectations.' Their adaptability and understanding of the client's culture were also praised, fostering a seamless partnership. Overall, the sentiment reflects a strong appreciation for Hugo's professionalism, flexibility, and the positive energy they bring to collaborations, making them a reliable and hardworking partner.
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Customer Service Outsourcing for Gaming Company
5.0 Aug 22, 2023I'm thrilled to express my outstanding journey partnering with Hugo, our reliable outsourcing ally. Hugo's unwavering commitment to on-time deliveries has been nothing short of impressive. Their seamless adjustment to our needs ensured that each delivery was prompt and devoid of any hassles. Collaborating with a team that consistently went above and beyond our expectations has been an absolute pleasure.
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1 of 1 Fulfillment reviews are 5 stars$10,000 – $49,000 avg. project costFulfillment PROJECT HIGHLIGHT
Multilingual Customer Support for Beverage Company
5.0 — Hugo provides customer support for a beverage company. They augment the client's support team and offer multi-channel support in different languages. Read more
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
Recent reviews of Hugo Inc. reflect a highly positive sentiment, highlighting their effective global CX infrastructure and streamlined partner integration processes. A client noted a significant reduction in partner integration time from three weeks to one, alongside an improved Net Promoter Score. Their agile project management and strong communication were also praised, with one client emphasizing the team's ability to address complex challenges independently, showcasing their value as a reliable partner.
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$1,000+< $25 / hr1,000 - 9,999Serves IndonesiaServices provided
30% Customer Service Outsourcing30% Finance & Accounting Outsourcing (FAO)20% Back Office Outsourcing +1 service20% IT Staff AugmentationConnext is a business outsourcing company specializing in transaction management, business processing, and recruitment of highly skilled candidates. Across reviews, clients praise Connext for their efficiency, professionalism, and ability to tailor services to specific needs, leading to improved business growth and client satisfaction. Approximately 100% of reviews highlight Connext's reliability and commitment to building long-term partnerships.
Reviews mention Communicative
Clients have consistently praised Connext for their excellent communication skills, noting the proactive and transparent interactions throughout the project lifecycle. One client highlighted the 'excellent back and forth communication' and described Connext as 'more on the ball' than their team. Another emphasized the 'very good and transparent' communication with the recruitment team, fostering a strong relationship. Overall, the sentiment reflects a high level of satisfaction with Connext's communicative approach.
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IT Staff Augmentation for Payment Services Company
5.0 Nov 15, 2022ConnextGlobal was more on the ball than we were. We had excellent back and forth communication. Again, we followed the lead they showed us.
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Staff Augmentation for Accounting Management Firm
5.0 Dec 17, 2021Our communication with the Connext team who helped us recruit and design a workable structure has been very good and transparent. The communication with the team of our resources has taken time to develop. We are still continuing to work on processes and technologies to improve the workflow.
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1 of 1 HR Consulting reviews are 5 starsUnknown avg. project costHR Consulting PROJECT HIGHLIGHT
Accounting for Real Estate Development Firm
5.0 — Connext was hired by a real estate development firm to provide payroll, back office administration, and more accounting services. The client is being billed every month for the project. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Connext's competitive pricing and exceptional value for money, noting their ability to provide high-quality talent quickly and efficiently. One client emphasized that Connext was chosen over other firms primarily due to cost and expertise, while another remarked on the significant reduction in operational costs and enhanced processes achieved through their partnership. Overall, the sentiment reflects satisfaction with the investment, underscoring Connext's commitment to fostering long-term relationships and delivering substantial returns on engagement.
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TDCX
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$100,000+Undisclosed10,000+Jakarta, IndonesiaServices provided
60% Customer Service Outsourcing20% Sales Outsourcing10% Business Consulting +1 service10% Call Center ServicesTDCX is a business process outsourcing company specializing in customer service, technical support, and risk assessment across diverse industries, primarily in the APAC region. The company receives consistently positive feedback, with reviews highlighting their scalability, efficient communication, and proactive problem-solving capabilities. Clients appreciate their ability to adapt quickly to changes and deliver high-quality outcomes, with approximately 90% of feedback being positive.
Reviews mention Accommodating
Clients consistently highlight TDCX's accommodating nature, emphasizing their willingness to adapt to evolving business needs. One client noted the team's dedication to meeting requests based on learnings and their openness to changes, which is crucial for startups. Another mentioned TDCX's agility in managing workforce adjustments as business forecasts change, demonstrating a proactive partnership approach. Overall, the sentiment reflects a strong appreciation for TDCX's flexibility and commitment to collaborative growth.
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BPO Services for E-Commerce Company
5.0 Mar 31, 2022The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The managers are very easy to work with, there is alignment and also trust between us. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.
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Call Center Services for Global Tech Company
5.0 Jun 25, 2021Strong operational cadence: Weekly/Monthly and Quarterly reviews. Constant communication and ability to circle back on complex problem statements given by our teams to TDCX. Very agile management - Workforce easily accommodates changes based on business forecasts and changing needs of quality and availability of talent. TDCX has a high bar on operational rhythm and cadence - 90% of the time they run the business on their own without any intervention needed from our teams.
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1 of 1 Customer Service Outsourcing reviews are 5 stars$1,000,000 – $9,999,999 avg. project costCustomer Service Outsourcing PROJECT HIGHLIGHT
Customer Service, Security & Risk Assessment for Fintech Co
5.0 — TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients generally perceive TDCX as providing good value for money, with many highlighting their competitive pricing relative to the quality of service delivered. For instance, one client noted TDCX's ability to scale services while maintaining high standards, contributing to a significant cost reduction per case. However, some feedback indicated that pricing could be more competitive. Overall, the sentiment is positive, with clients appreciating the balance of cost and service quality.
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$5,000+< $25 / hr10 - 49Medan, Indonesia
Services provided
45% Sales Outsourcing20% Content Marketing20% Social Media Marketing +3 services5% Demand Generation Marketing5% Email Marketing5% Search Engine OptimizationXpandeast is a sales and marketing outsourcing company specializing in lead generation, CRM data management, and content marketing. Across multiple reviews, clients have praised Xpandeast's proactive approach, professionalism, and ability to integrate as a seamless extension of their teams, with no negative feedback reported. Approximately 83% of reviewers emphasize their impressive project management and adaptability to changing needs.
Reviews mention Proactive
The overall sentiment regarding Xpandeast's proactivity is highly positive. Clients consistently commend their proactive approach in managing tasks and meeting milestones. For instance, one client highlighted their 'exceptional turnaround time' and ability to 'maintain a steady flow of qualified opportunities' while another noted how Xpandeast's team 'offered suggestions proactively.' Their responsiveness to urgent requests and adaptability to changing needs were also frequently praised, demonstrating a strong commitment to client success.
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Lead Gen, Nurturing & Mgmt for Healthcare Company
5.0 Aug 28, 2024Each project is finished on time. Proactively, the team offers suggestions. We were particularly pleased with Xpandeast's ability to maintain modest size despite having a big footprint. It means that even if they have a whole project team working on our program, I am still able to work closely with their founders.
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Email Marketing for Financial Services Organization
5.0 Jun 25, 2024The availability and timely reactions of Xpandeast, LLC have been essential to our collaboration. Our ability to keep a smooth schedule has been made possible by their team's exceptional turnaround time, which has helped us routinely achieve our campaign deadlines. Beyond the ordinary service provider, they demonstrate a higher level of attention and foresight by not only anticipating and preventing potential problems but also promptly addressing challenges.
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Content Marketing for AI-Driven SaaS Co
5.0 Jun 16, 2024Xpandeast's skill at project management was impressive; they constantly delivered products on schedule and with excellent attention to detail. Every step of the process was straightforward and predictable because of their proactive communication and frequent updates. This strategy not only increased trust but also facilitated a fun and easy working relationship. Essentially, project management at Xpandeast was a crucial element in the prompt and effective execution of our projects, demonstrating their professionalism and commitment to client satisfaction.
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1 of 1 Demand Generation Marketing reviews are 5 stars$200,000 – $999,999 avg. project costDemand Generation Marketing PROJECT HIGHLIGHT
Sales Outsourcing & Lead Generation for Investment Platform
5.0 — Xpandeast provides sales outsourcing services for an investment platform. The team has researched the client's market and created a lead-generation strategy with email outreach and cold-calling Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend Xpandeast for their competitive pricing and exceptional value for money. Feedback highlights that their pricing fits various budgets, providing good value relative to the services rendered. For instance, one client noted, 'Pricing fit our budget,' while another emphasized their 'good value for cost.' Overall, the sentiment reflects satisfaction with the cost-effectiveness of Xpandeast's offerings, reinforcing their reputation as a reliable partner in achieving project goals.
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Featured
What are Featured Providers?
Undisclosed< $25 / hr1,000 - 9,999Serves IndonesiaServices provided
50% Customer Service Outsourcing30% Back Office Outsourcing10% Content Moderation Services +1 service10% Data Annotation ServicesOur cost effective, customizable, and flexible outsourcing solutions quickly optimize your business operations. With the support of a dedicated customer service or back-office team you can
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UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Services provided
32% Customer Service Outsourcing26% Call Center Services20% Application Management & Support +2 services12% Back Office Outsourcing10% Sales OutsourcingINFOMEDIA NUSANTARA is a Jakarta, Indonesia-based Customer Service Outsourcing company. They provide Customer Service Outsourcing and Call Center Services and were established in 1984.
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$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
Services provided
35% Call Center Services35% HR Consulting30% Customer Service OutsourcingPhone answering service VALDO INC focuses on Call Center Services and HR Consulting. They were founded in 2002.
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$1,000+< $25 / hr10 - 49Jakarta, Indonesia
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Customer Service Outsourcing +2 services20% Market Research20% Sales OutsourcingMarket Research company PT Callindo Solusi Indonesia offers Market Research and cloud consulting & SI. They were founded in 2014.
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UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Services provided
100% Back Office OutsourcingOpenWay is a Back Office Outsourcing company. The team is based in Petaling Jaya, Malaysia and Jakarta, Indonesia, and their services include Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Jakarta Selatan, Indonesia
Services provided
40% Back Office Outsourcing20% CRM Consulting and SI20% IT Managed Services +1 service20% Social Media MarketingBack Office Outsourcing company PT VADS Indonesia is in Jakarta Selatan, Indonesia. Established in 2008, the team provides Back Office Outsourcing and CRM consulting and SI.
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UndisclosedUndisclosed50 - 249Ibukota Jakarta, Indonesia
Services provided
40% Back Office Outsourcing20% CRM Consulting and SI20% Direct Marketing +1 service20% Social Media MarketingBased in Ibukota Jakarta, Indonesia, Transcosmos Indonesia is a Back Office Outsourcing company. Launched in 2013, the team provides Back Office Outsourcing and CRM consulting and SI.
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$1,000+< $25 / hr10 - 49Jakarta Selatan, Indonesia
Services provided
40% Call Center Services30% Transcription30% TranslationGTE Media is a small Hanoi, Vietnam-based telephone answering service. The team focuses on Call Center Services and Translation.
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UndisclosedUndisclosed250 - 999South Jakarta, Indonesia
Services provided
30% Business Consulting20% Finance & Accounting Outsourcing (FAO)10% Back Office Outsourcing +7 services10% Financial Consulting10% HR Consulting10% Market Research3% Recruiting3% Staffing2% HR Outsourcing2% PEO/Employee LeasingLaunched in 2011, PT Cekindo Business International is a Business Consulting company. Their team specializes in Business Consulting and Finance & Accounting Outsourcing (FAO).
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$1,000+$50 - $99 / hr50 - 249Jakarta Selatan, Indonesia
Services provided
25% Corporate Law20% Accounting20% Back Office Outsourcing +4 services10% Customs brokerage10% PEO/Employee Leasing10% Recruiting5% HR OutsourcingEmerhub is a Corporate Law company. The team specializes in Corporate Law and Back Office Outsourcing and is based in Jakarta Selatan, Indonesia and Kuta, Indonesia.
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$1,000+< $25 / hr2 - 9Jakarta, Indonesia
Services provided
10% Business Consulting10% Corporate Law10% Document Digitization & Management +7 services10% Email Marketing10% Event Management10% Event Marketing10% Market Research10% Social Media Marketing10% Transcription10% TranslationVirtual Assistant Indonesia is a Market Research company. They were founded in 2011, and their services include Market Research and Event Marketing.
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Services provided
35% Call Center Services25% Finance & Accounting Outsourcing (FAO)15% Customer Service Outsourcing +2 services13% Staffing12% HR OutsourcingAsia Outsourcing Services is an answering service launched in 2003. The small team specializes in Call Center Services and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Services provided
50% Call Center Services25% Accounting13% HR Outsourcing +1 service12% RecruitingSmall call center company PT Outsource Indonesia, is located in Jakarta, Indonesia. The team specializes in Call Center Services and Accounting.
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UndisclosedUndisclosed10 - 49Central Jakarta, Indonesia
Services provided
70% Sales Outsourcing15% Advertising15% Search Engine OptimizationHeroleads Indonesia is a Sales Outsourcing company. Headquartered in Central Jakarta, Indonesia, their small team provides Sales Outsourcing and Advertising. The agency was established in 2011.
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UndisclosedUndisclosed50 - 249Jakarta, Indonesia
Services provided
40% Back Office Outsourcing30% Finance & Accounting Outsourcing (FAO)30% Web DevelopmentBack Office Outsourcing company ATI Business Group is based in Jakarta, Indonesia. The team provides Back Office Outsourcing and Finance & Accounting Outsourcing (FAO).
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UndisclosedUndisclosed50 - 249South Jakarta, Indonesia
Services provided
30% IT Managed Services20% Back Office Outsourcing10% Corporate Law +4 services10% HR Consulting10% Immigration Law10% Labor & Employment Law10% PEO/Employee LeasingPT Payrol Prima Indonesia (PayPrime), an IT managed services company, was founded in 1990. In South Jakarta, Indonesia, the team offers IT managed services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Services provided
25% BI & Big Data Consulting & SI25% Back Office Outsourcing25% Broadcast Video +1 service25% IoT DevelopmentBig data analytics company PT NEC Indonesia is located in Jakarta, Indonesia. They specialize in BI & big data consulting & SI and Back Office Outsourcing and were founded in 1968.
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UndisclosedUndisclosed2 - 9Jakarta Pusat, Indonesia
Services provided
80% Business Consulting10% Call Center Services10% Finance & Accounting Outsourcing (FAO)SamOFis is a small Jakarta Pusat, Indonesia-based Business Consulting company. Their services include Business Consulting and Call Center Services.
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$5,000+< $25 / hr2 - 9Central Jakarta, Indonesia
Services provided
25% Recruiting20% Executive Search20% HR Outsourcing +3 services15% Staffing10% Back Office Outsourcing10% PEO/Employee LeasingVerla Services is a Recruiting company. The team provides Recruiting and Executive Search, and the agency is located in Central Jakarta, Indonesia.
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UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Services provided
20% Branding20% Sales Outsourcing20% Search Engine Optimization +3 services20% Web Development10% Email Marketing10% Social Media MarketingKiosMaya is a branding firm. They are located in Jakarta, Indonesia and have small team. Their services include Branding and Search Engine Optimization.
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Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
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List of the Top 1 Indonesia BPO Services
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$5,000+< $25 / hr10 - 49Medan, Indonesia
Ability to deliver
21.9/40.017/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
45% Back Office Outsourcing55% Other -
UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Ability to deliver
6.7/40.00/20 Reviews1.2/10 Clients & Experience5.5/10 Market PresenceService focus
80% Back Office Outsourcing20% Other -
$5,000+$25 - $49 / hr10,000+Jakarta, Indonesia
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
65% Back Office Outsourcing35% Other -
$1,000+< $25 / hr10 - 49Jakarta, Indonesia
Ability to deliver
5.9/40.00/20 Reviews1.4/10 Clients & Experience4.6/10 Market PresenceService focus
60% Back Office Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Jakarta, Indonesia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Back Office Outsourcing -
UndisclosedUndisclosed50 - 249Jakarta Selatan, Indonesia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Ibukota Jakarta, Indonesia
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Jakarta Selatan, Indonesia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed250 - 999South Jakarta, Indonesia
Ability to deliver
8.3/40.00/20 Reviews2.1/10 Clients & Experience6.2/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
$1,000+$50 - $99 / hr50 - 249Jakarta Selatan, Indonesia
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% Back Office Outsourcing80% Other -
$1,000+< $25 / hr2 - 9Jakarta, Indonesia
Ability to deliver
7.8/40.00/20 Reviews3.1/10 Clients & Experience4.8/10 Market PresenceService focus
10% Back Office Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Jakarta, Indonesia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Back Office Outsourcing50% Other -
UndisclosedUndisclosed10 - 49Central Jakarta, Indonesia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Back Office Outsourcing30% Other -
UndisclosedUndisclosed50 - 249Jakarta, Indonesia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Back Office Outsourcing60% Other -
UndisclosedUndisclosed50 - 249South Jakarta, Indonesia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Back Office Outsourcing80% Other
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