Leave a Review For Providers 0 0
  • Post a Project
Home Call Centers Answering Services Hong Kong

Top Answering Service in Hong Kong

Ratings Updated: May 3, 2026
We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust
Get Matched

0 Leaders 5 Contenders

5 Companies

Country: Hong Kong
Inbound Services: Answering services

List of the Top Hong Kong Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.5 52 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Hong Kong

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

    See all 52 projects
    18 of 50 Call Center Services reviews are 5 stars
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 50 Reviews

    Industry Experience

    Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.

    Read All Reviews

    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (40) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
    Read All Reviews
    View Profile Visit Website
  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Business Consulting
    10% Content Moderation Services

    Focus Areas

    100% Answering services

    TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

    See all 12 projects
    6 of 6 Call Center Services reviews are 5 stars
    $1,000,000 – $9,999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Customer Deployment for Consumer Products Company

    5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
    Read 6 Reviews

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones

    North Point, Hong Kong

    RM 1001, 10/F Block A, Sea View Estate, 2-8 Watson Road, North Point, Hong Kong
    North Point, Hong Kong

    501 - 750

    85225393888

    See All Locations (17)
    View Profile Visit Website
  • CommPeak Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Services provided

    75% Call Center Services
    15% Unified Communications Consulting & SI
    10% Cloud Consulting & SI

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.

    Read more
    View Profile
  • Accenture (China) Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Business Consulting +4
    10% AI Development
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI
    10% Logistics & Supply Chain Consulting

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.

    Read more
    View Profile

    • Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

    Get My Matches
  • 800teleservices Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.

    Read more

    Kowloon, Hong Kong

    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
    Kowloon, Hong Kong

    852-2111 8333

    See All Locations (5)
    View Profile
  • Aidey Logotype

    5.0 32 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Services provided

    15% Call Center Services
    75% Customer Service Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    100% Answering services

    Aidey is a company specializing in Contact Center Services, providing solutions in Customer Support, Inbound and Outbound Call Centers, and Telephonic Support. Reviews highlight Aidey's efficiency in reducing response times by up to 90% and improving customer satisfaction scores by up to 19%. Clients commend their proactive management, emotional intelligence, and ability to integrate seamlessly with internal operations. Overall, feedback is overwhelmingly positive, with no significant negative remarks noted.

    See all 32 projects

    Reviews mention Proactive

    The overall sentiment regarding Aidey's proactivity is highly positive. Clients consistently noted their proactive approach, such as offering backup agents during peak times and quickly adapting to business needs. One client highlighted Aidey's team training over a weekend to prepare for a product launch, while another praised their ability to manage communications seamlessly. This proactive attitude contributed significantly to improved response times and customer satisfaction, reinforcing their reputation as a reliable partner.
    • Virtual Assistant for Hospitality Company
      5.0 Feb 27, 2022

      Their team is friendly, professional, and proactive. They quickly understood what was required out of them and adapted to the specific requirements of our business. We are impressed with their professionalism, and the way they handled the communication.

      Read Full Review
    • Customer Support Services for Healthtech Company
      5.0 Jan 5, 2022

      They are very friendly and great at communication. They always go the extra mile to help customers. Their proactiveness, agility, and dedication is really impressive. We are very happy working with them.

      Read Full Review
    • Customer Support Outsourcing for Educational Institution
      5.0 Dec 20, 2021

      We enjoyed working with them. They are proactive, dedicated, and very good at communication. They know how to interact with customers and provide positive resolutions to their queries.

      Read Full Review
    • Call Center & Customer Support for Real Estate SaaS Platform
      5.0 Jun 12, 2025

      Impressively well-organized. We had a dedicated account manager who ran weekly operations meetings with our internal CX lead. They were proactive — whenever volume spiked, they offered shift changes or backup agents without being asked. When we rolled out a major product update, they trained their team over a weekend and were ready before we launched.

      Read Full Review
    Read All Reviews

    Industry Experience

    Aidey has demonstrated expertise across various industries including Manufacturing, Financial Services, Software, Healthcare, Education, and Hospitality. Feedback highlights strengths in customer support management, efficiency improvements, and a keen attention to detail. Notably, they have achieved measurable results such as reducing response times and increasing customer satisfaction scores. Their cultural fit and adaptability are frequently praised, making them a strong candidate for firms seeking reliable, detail-oriented outsourced support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Manufacturing Financial services Fitness Software Business services Real estate Media Education Hospitality & leisure Healthcare

    Average Project Cost Breakdown

    $50,000 to $199,999 (13) Less than $10,000 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2)

    What Clients Have Said

    Client feedback consistently highlights Aidey’s competitive pricing and strong value for money. Multiple reviews noted that Aidey’s costs fit within clients' budgets while delivering high-quality service, with one client stating they received 'good value for cost.' Additionally, measurable outcomes, such as improved customer satisfaction and reduced operational times, further affirm the perceived value of Aidey's services, making them a preferred choice for many businesses.
    Read All Reviews

    Hong Kong, Hong Kong

    46/F, Lee Garden One 33 Hysan Avenue, Causeway Bay
    Hong Kong, Hong Kong

    41 - 49

    See All Locations (30)
    View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches
tracking image

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

List of the Top Hong Kong Answering Services Companies

  1. CommPeak Logotype

    CommPeak

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Ability to deliver

    8.1/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    75% Call Center Services
    35% Answering services
    25% Other
    View Profile Visit Website
  2. Accenture (China) Co., Ltd. Logotype

    Accenture (China) Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  3. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    10% Call Center Services
    100% Answering services
    90% Other
    View Profile Visit Website
  4. 800teleservices Logotype

    800teleservices

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    35% Answering services
    20% Other
    View Profile Visit Website
  5. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Hong Kong, Hong Kong

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    15% Call Center Services
    100% Answering services
    85% Other
    View Profile Visit Website

Latest Answering Services Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated April 23, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated March 24, 2026
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Similar Categories

Related Services

Human Resources in Hong Kong Accounting in Hong Kong Call Centers in Hong Kong Transcription in Hong Kong Translation in Hong Kong Logistics & Supply Chain Consulting in Hong Kong Contract Manufacturing in Hong Kong Warehousing & Distribution in Hong Kong Fulfillment in Hong Kong

Specialties

Telemarketing Outbound Appointment Setting Third Party Verification Inbound Appointment Setting Lead Generation Answering Services Virtual Receptionist Sales Outsourcing

Popular Locations in Hong Kong

Answering Services in Hong Kong
View More

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.