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Top Answering Service in Hong Kong

Ratings Updated: June 14, 2026
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1 Leaders 3 Contenders

4 Companies

Country: Hong Kong
City: Hong Kong
Inbound Services: Answering services

List of the Top Hong Kong Answering Services Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Hong Kong, Hong Kong

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    63% Answering services
    37% Virtual receptionist

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

    See all 53 projects

    Reviews mention Helpful

    Overall, clients express positive sentiment regarding the helpfulness of the answering services provided by Moneypenny and Voice Nation. One client noted Moneypenny's team as 'friendly, timely, and receptive,' while acknowledging some operational errors that required attention. Another client praised Voice Nation for their attentiveness and ability to adapt the scripting tool to meet specific needs, stating they received 'great advice from the beginning' and experienced no issues after initial setup. Both reviews highlight the importance of clear communication.
    • Answering Services for Property Rental Company
      4.0 May 17, 2017

      We set everything up, and Voice Nation's team was extremely attentive and very helpful. They gave us great advice from the beginning. We tested it and found a problem in the beginning, and they worked diligently to get it fixed.

      Read Full Review
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    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

    Industry Experience

    VoiceNation has demonstrated strong capabilities across various industries including medical staffing, mental health, business services, real estate, and construction. Clients consistently commend their responsiveness, adaptability, and ability to provide custom solutions tailored to specific needs. In the medical sector, they excel in handling call volumes efficiently, while in business services, their lead sorting has positively impacted client engagement. Overall, the sentiment is highly positive, indicating VoiceNation’s effectiveness as a reliable partner for organizations seeking quality call handling services.

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    Select Industry to see insights

    Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications Construction

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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  • TDCX Logotype

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Services provided

    10% Call Center Services
    50% Customer Service Outsourcing
    20% Sales Outsourcing +2
    10% Business Consulting
    10% Content Moderation Services

    Focus Areas

    100% Answering services

    TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

    See all 12 projects

    Reviews mention Results-oriented

    Clients consistently express satisfaction with TDCX's results-oriented approach. Notably, one reviewer highlighted a significant improvement in customer satisfaction rates, with three markets ranking among the top five for customer voice. Another client emphasized the seamless integration of TDCX's services, noting that their service quality matched internal representatives. Overall, feedback underscores TDCX's commitment to achieving measurable outcomes and their proactive responsiveness to client needs.
    • Call Center Services for Premium Coffee Brand
      5.0 Apr 24, 2022

      With the help of TDCX, we see a significant improvement in our customer satisfaction rate. 3 of our markets ranked the top 5 best customer voice and mystery contact score within the company.

      Read Full Review
    • Call Center Services for Luxury E-Commerce Company
      5.0 Apr 8, 2022

      We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity — in all metrics, they’re very much in line with our team.

      Read Full Review
    Read All Reviews

    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)

    This provider is available in 32 time zones:

    • Near East Time (NET)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Brazil Eastern Time (BET)
    • Greenwich Mean Time (GMT)
    • India Standard Time (IST)
    • Japan Standard Time (JST)
    • Midway Islands Time (MIT)
    View all time zones
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  • CommPeak Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Services provided

    75% Call Center Services
    15% Unified Communications Consulting & SI
    10% Cloud Consulting & SI

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    CommPeak, a midsize call center, is headquartered in Hong Kong Islands, Hong Kong. The team focuses on Call Center Services and unified communications consulting & SI.

    Read more
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  • Accenture (China) Co., Ltd. Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Services provided

    20% Call Center Services
    20% Back Office Outsourcing
    20% Business Consulting +4
    10% AI Development
    10% BI & Big Data Consulting & SI
    10% Cloud Consulting & SI
    10% Logistics & Supply Chain Consulting

    Focus Areas

    50% Answering services
    50% Virtual receptionist

    Founded in 1998, Accenture (China) Co., Ltd., a large Business Consulting company, is in Hong Kong, Hong Kong. Their services include Business Consulting and Call Center Services.

    Read more
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  • 800teleservices Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    35% Answering services
    35% Virtual receptionist
    30% Inbound appointment scheduling

    Founded in 2000, 800teleservices is an answering service. The midsize team focuses on Call Center Services and Customer Service Outsourcing.

    Read more

    Kowloon, Hong Kong

    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan
    Kowloon, Hong Kong

    852-2111 8333

    See All Locations (5)
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1 TDCX

List of the Top 1 Hong Kong Answering Services Companies

  1. TDCX Logotype

    TDCX

    $100,000+
    Undisclosed
    10,000+
    North Point, Hong Kong

    Ability to deliver

    29.4/40.0
    15.8/20 Reviews
    4.5/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    10% Call Center Services
    100% Answering services
    90% Other
    View Profile Visit Website
  2. CommPeak Logotype

    CommPeak

    Undisclosed
    Undisclosed
    50 - 249
    Hong Kong Islands, Hong Kong

    Ability to deliver

    8.1/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    5.7/10 Market Presence

    Service focus

    75% Call Center Services
    35% Answering services
    25% Other
    View Profile Visit Website
  3. Accenture (China) Co., Ltd. Logotype

    Accenture (China) Co., Ltd.

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Hong Kong, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Call Center Services
    50% Answering services
    80% Other
    View Profile Visit Website
  4. 800teleservices Logotype

    800teleservices

    $5,000+
    $25 - $49 / hr
    250 - 999
    Kowloon, Hong Kong

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    35% Answering services
    20% Other
    View Profile Visit Website

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