Task Virtual

BACKGROUND

Please describe your company and your position there.

I’m the CEO of LeadHer International, LLC. We’re a leadership development company designed to help women leaders gain confidence and clarity to lead a life and business without limits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

I needed to complete and prepare online training courses and email marketing efforts.

What were your goals for this project?

I wanted to have programs ready for purchase and attract and convert prospects into clients.

SOLUTION

How did you select this vendor?

I found them on virtualassistantassistant.com, and they offered a discount to try their services. I chose them based on reviews from others and the results of a trial project.

Describe the project in detail.

They provided sales descriptions for my online courses and came up with great strategies to sell courses and gain more clients.

What was the team composition?

They worked as a virtual assistant (VA).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I’m currently getting ready to market and sell my programs. Task Virtual was very knowledgeable about how to complete, sell, and market my programs.

How effective was the workflow between your team and theirs?

Communication was on point, and they asked questions to ensure efficiency and effectiveness. They were great.

What did you find most impressive about this company?

Their knowledge-base stood out to me, and they were very thorough in comparison to other VAs I’ve used in the past. Additionally, they were professional and empathetic throughout, which I greatly appreciated. They persevered until the work was completed.

Are there any areas for improvement?

None.

BACKGROUND

Please describe your company and your position there.

I’m the owner of a professional certification training provider. We work with PMP, ITIL, Six Sigma, and Agile

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Task Virtual?

We needed Udemy management, certificate management, email and calendar management, social media management, and customer support.

What were your goals for this project?

I wanted to publish and market my knowledge-based products using Udemy.

SOLUTION

How did you select this vendor?

I was researching freelancers and came across Task Virtual. It was a hard decision for me since I usually work with freelancers, but I decided to give them a go.

Describe the scope of their work in detail.

They created and uploaded courses using Udemy and then marketed them and managed student queries. Gradually, they started to develop the entire solution and provide virtual support for my business expansion.

What was the team composition?

They assigned me an assistant, but I can also connect with managers with any issues or feedback I have.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Currently, I have over 10 courses published through Udemy and almost 28,000 subscribers. Almost 1,000 students join every week, partly because of my 4.5-star rating.

How effective was the workflow between your team and theirs?

There were tough spots initially, but I learned to delegate certain tasks. Everything started going perfectly after a while.

What did you find most impressive about this company?

Their knowledge and skill sets far outstrip those of freelancers I’ve worked with. They're a one-stop shop for all my digital needs. After just one month, I was confident enough to sign an extended contract with them.  

Are there any areas for improvement?

I haven't faced any serious issues. They address my complaints immediately.

BACKGROUND

Please describe your company and position.

I am the Keyholder of Good Neighbour

Describe what your company does in a single sentence.

We are Good Neighbour - a lifestyle & fashion store bringing you the coolest curated collections of apparel, footwear, accessories, homewares & gifts. Thank you for shopping locally! Find us in Toronto, Leslieville, Roncesvalle, and online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• Good Neighbour has a fairly active retail and e-commerce operation, so there is always a steady stream of work happening behind the scenes. Product information needs to be updated, orders need to be processed correctly, customer-related information needs attention, and our Shopify store needs regular content maintenance. We reached a point where these recurring tasks were taking too much time away from our internal team. We wanted a partner who could take ownership of the more repetitive back-office responsibilities while still understanding the importance of accuracy and customer experience. Our main objectives were to improve the consistency of our product and order data, reduce the administrative workload on our internal team, keep our Shopify store better organized, and strengthen our product content and SEO.

SOLUTION

How did you find Task Virtual?

Online Search

Why did you select Task Virtual over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

On the back-office side, Task Virtual's team handled data entry and processing, product information updates, administrative tasks, and routine e-commerce support. This included working with product records and making sure information was entered consistently and accurately. They also assisted with order-related administrative work. Having someone available to handle these recurring tasks was especially helpful during busier periods when our internal team needed to concentrate on customers and day-to-day retail responsibilities. For the SEO portion, the team worked specifically around our Shopify store. They helped improve product-page information, organize content, and develop or refine product-related copy. They also reviewed areas where our store content could be made clearer and more useful from an SEO perspective.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most obvious improvement was the amount of recurring work we were able to move away from our internal team. During the engagement, the Task Virtual team processed and organized more than 1,000 product and e-commerce data records and supported our recurring administrative workload. This gave our internal staff more time to focus on customers, store operations, and other responsibilities that couldn't be outsourced as easily. The Shopify work also helped us create more consistent product information and improve the quality of the content across the store. Having product information, administrative records, and content handled more systematically made the overall workflow easier to manage. From my perspective as a Keyholder, the practical benefit was not just a particular SEO metric. It was knowing that routine work was being handled consistently in the background instead of continually coming back to the retail team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was straightforward and reliable. We had three people from Task Virtual supporting the engagement, and communication was generally easy. We would provide the team's priorities and explain what needed to be completed, and they would work through the assignments without requiring constant supervision. When something wasn't completely clear, they asked for clarification instead of guessing. There were also occasions when our priorities changed because of normal retail activity. For example, we might have an urgent product or order-related task that needed to be handled before a planned content activity. The Task Virtual team was flexible enough to adjust their workload. The majority of the assigned work was delivered on schedule, and we didn't experience significant issues with missed deadlines.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The biggest thing that stood out to me was the combination of back-office outsourcing and SEO support. We weren't looking for someone to simply enter information into a spreadsheet. We needed people who could understand that product data affects the online shopping experience, that content needs to be accurate, and that the way products are presented can influence how customers find and interact with them. Task Virtual was able to support several of those areas at the same time. I also appreciated the team's adaptability. Retail can be unpredictable. A task that looks like the priority in the morning can change because of customer activity, orders, inventory, or other store requirements. The team handled those changes professionally without making the process unnecessarily complicated.

Are there any areas for improvement or something Task Virtual could have done differently?

I was very happy with the engagement. The one area where I think they could improve would be being slightly more proactive with recommendations. Once the team became familiar with our Shopify store and recurring processes, I would have liked them to occasionally point out additional opportunities to simplify our workflow, improve product content, or automate repetitive activities. This was not a major issue because they responded well whenever we specifically asked for something. It is more of an opportunity for them to take an already good outsourcing relationship and make it even more consultative.

BACKGROUND

Please describe your company and position.

I am the Product & Business Analyst of Witty Solutions

Describe what your company does in a single sentence.

At WittySolutions, we specialize in empowering small and medium-sized businesses with tailored consultancy and innovative solutions. By combining cutting-edge technology with industry insights, we deliver strategies that drive growth, streamline operations, and maximize results. Our expert team works closely with you to unlock your business's potential and accelerate success in today’s fast-paced digital world. Let's partner to take your business to the next level!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As our consulting workload grew, our internal team was spending too much time on administrative and back-office tasks instead of client-facing strategic work. We hired Task Virtual to take on this operational load — managing documentation, scheduling, data organization, and general administrative coordination — so our analysts and consultants could focus on higher-value deliverables for our clients.

SOLUTION

How did you find Task Virtual?

• Referral
• Clutch Site

Why did you select Task Virtual over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual provided a dedicated virtual assistant team that handled a range of back-office responsibilities, including administrative task management, data organization and documentation, scheduling and coordination support, and ongoing operational assistance tailored to our consulting workflows. Key deliverables included streamlined internal processes, organized documentation systems, and regular status updates to keep our team aligned on progress.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing Task Virtual on board, our internal team has been able to redirect significant time toward client strategy and delivery rather than administrative overhead. We saw improved turnaround on internal documentation, better organization of ongoing projects, and an overall boost in team productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent from start to finish. Task Virtual consistently delivered on schedule, communicated proactively rather than waiting for us to follow up, and were quick to adjust when our priorities shifted. They kept us informed with regular updates and were responsive whenever we had questions or new requests.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was how proactive and reliable their team was. Rather than simply executing tasks as instructed, they anticipated our needs, flagged potential issues early, and suggested improvements to our workflows. Their communication was clear and consistent, which made the entire engagement feel like a true partnership rather than a typical outsourcing arrangement.

Are there any areas for improvement or something Task Virtual could have done differently?

Honestly, there is very little to point to. The engagement went smoothly overall, and any minor adjustments needed along the way were addressed quickly and without issue.

BACKGROUND

Please describe your company and position.

I am the Founder / CTO of Appwapp.com

Describe what your company does in a single sentence.

Appwapp offers integrated online business solutions — including mobile integration — to small and medium-sized businesses across major North American metropolitan cities, spanning industries such as arts and entertainment, medical, education, gaming, automotive, aeronautical, and printing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As our client base grew across multiple industries, our support ticket volume grew faster than our internal team could keep up with. We hired Task Virtual to take on customer support so response times wouldn't suffer as we scaled.

SOLUTION

How did you find Task Virtual?

• Online Search
• Referral

Why did you select Task Virtual over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual provided a dedicated customer support team of 2-5 people to manage incoming client inquiries and tickets, working as an extension of our team to keep response times down as volume increased. We coordinate primarily through email and messaging apps for day-to-day communication.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Response times dropped noticeably — tickets that used to take over a day to address are now handled within hours. This has made a real difference for our clients across the different industries we serve.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been strong. Apart from a short onboarding period while they got familiar with our processes and industries, they consistently delivered on time and were responsive to our needs via email and messaging apps.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to bring our response times down quickly and maintain that pace consistently, even with a diverse range of client industries to support.

Are there any areas for improvement or something Task Virtual could have done differently?

The main note is the initial ramp-up — it took a bit of time for them to get up to speed given the range of industries we serve. Once past that, the engagement has run smoothly.

BACKGROUND

Please describe your company and position.

I am the Software Developer of Nextre 

Describe what your company does in a single sentence.

Nextre Engineering srl is an IT services and consulting company based in Italy, specializing in software development, engineering solutions, and technology consulting for clients across various industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As our company grew, our internal engineering team was increasingly pulled away from core development work to handle customer and technical support requests. We hired Task Virtual to take ownership of this function, with the goal of ensuring customers continued to receive timely, professional support while freeing up our engineers to focus on building and improving our products. We needed a partner who could integrate into our existing workflows without requiring heavy oversight.

SOLUTION

How did you find Task Virtual?

• Online Search
• Referral

Why did you select Task Virtual over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual assigned a dedicated team of 2 to 5 people to manage customer and technical support on our behalf. Their scope of work has included responding to incoming customer inquiries across our support channels, triaging and categorizing tickets by priority and complexity, resolving straightforward issues directly, and escalating more complex technical problems to our internal team with clear context and documentation. This has been a continuous, ongoing engagement for more than 6 months, during which the team has effectively become an extension of our own support function, maintaining consistency in tone, process, and quality throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing Task Virtual on board, we've seen a noticeable improvement in response and resolution times for customer support requests. Tickets are acknowledged and addressed more quickly than before, which has translated into a smoother overall support experience for our customers and less disruption to our internal engineering schedule.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been consistently strong throughout the engagement. The team has reliably delivered on time, kept communication open, and adapted quickly whenever our needs or priorities shifted. Whenever we've had a new request or needed to adjust how tickets were handled, they responded promptly and implemented changes without unnecessary back-and-forth, which made the collaboration feel low-friction despite being a remote, outsourced arrangement.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the genuine technical expertise of the team members assigned to us. Rather than simply following scripts, they demonstrated real understanding of the issues they were handling, which meant fewer misrouted tickets and more accurate first responses to customers. Their ability to ramp up on our internal processes quickly, and maintain that consistency over more than a year, has made them feel like a true extension of our team rather than an external vendor.

Are there any areas for improvement or something Task Virtual could have done differently?

The main area where there's room for improvement is response speed on more complex or highly technical issues, where resolution occasionally takes longer than we'd like given the specialized nature of the problem. That said, this hasn't significantly affected our overall satisfaction with the partnership, and it's a relatively minor point compared to the consistency and reliability they've shown across the engagement as a whole.

BACKGROUND

Please describe your company and position.

I am the COO & Head of Operations | Scaling Tech Companies Through Operational Excellence | 8+ Yrs Leading Teams, Building Systems, Driving Growth of Evolved Ideas Spain (formerly Secret Source)

Describe what your company does in a single sentence.

Evolved Ideas Spain (formerly Secret Source) is part of the Evolved Ideas group under Evolve Holdings Limited. We help startups, scale-ups and enterprises build technology that scales. With access to 100+ engineers across international tech hubs, we deliver: • Bespoke Software Development • Team Extension / Staff Augmentation • Legacy Application Support • Strategic Consulting From idea to launch and beyond, we work as long-term partners — not just service providers. We excel in providing nearshore tech teams built on psychological safety, trust and ownership. We’ve collaborated with world-leading brands like Barclays, GSK and Centrica, offering developers, designers and analysts who feel like an extension of your team. Our philosophy goes beyond tooling and delivery frameworks. We believe happy teams build better software, and our long-term client relationships prove it. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As our operations scaled, our core team was increasingly stretched between development work and day-to-day administrative demands. We hired Task Virtual to take ownership of back-office and virtual assistant functions so our internal team could stay focused on software delivery, client relationships, and strategic growth rather than getting pulled into operational overhead.

SOLUTION

How did you find Task Virtual?

• Online Search
• Referral

Why did you select Task Virtual over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual provided a dedicated virtual assistant to support our operations on an ongoing basis. Their responsibilities included: Managing inboxes, calendars, and scheduling across multiple stakeholders Handling general administrative tasks and documentation upkeep Supporting internal coordination between teams and following up on outstanding items Assisting with data organization and reporting for operational tracking Providing responsive day-to-day support as new tasks and priorities came up Key deliverables included a more organized administrative workflow, up-to-date documentation and records, and reliable ongoing support that reduced the burden on our internal team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing Task Virtual on board, we've seen a clear improvement in operational efficiency — administrative turnaround has been faster and more consistent, and internal bottlenecks that used to slow down our team have largely disappeared. This has freed up meaningful time for our core staff to focus on software development and client-facing priorities, which has had a direct positive impact on our overall productivity.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been dependable throughout the engagement. Tasks were consistently delivered on time, and when priorities shifted or new requests came in, the team adapted quickly without needing extensive back-and-forth. Communication was clear and proactive — they kept us updated on progress and flagged issues early rather than letting them pile up.

What was your primary form of communication with Task Virtual?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the consistency and quality of their work over time. It's easy to find short-term support, but Task Virtual maintained a high standard across an ongoing engagement, requiring minimal oversight once expectations were set. Their team felt like a genuine extension of ours rather than an outsourced vendor.

Are there any areas for improvement or something Task Virtual could have done differently?

Overall, we don't have any major concerns — the engagement has been smooth and dependable. If anything, there were a few instances early on where response times during handovers or shift changes were slightly slower than expected, though this improved once we established clearer communication channels. It would also be helpful to have more proactive suggestions on process improvements rather than us always having to identify areas to optimize. That said, these are minor points, and they haven't detracted from the overall value and quality of the partnership.

BACKGROUND

Please describe your company and position.

I am the Project Manager en SimplAI of SimplAI

Describe what your company does in a single sentence.

We are a tech company that develop cloud analytics, AI agents and simple next-gen platforms to help our customers to sell more, smarter and safer. We use real-time data to develop behavioral analytical models that we operate in simple cloud applications that help our clients in their decision-making processes. Our great area of expertise is financial institutions. Our SophIA credit analytics and decisioning next-gen platform is a powerful tool that help our customers process more applications, safer with instant credit risk decisioning. We serve clients in a broad range of business decisioning verticals including credit risk, collections, finance, ALM, next-best-action. SimplAI was launched in 2020 and is headquartered in Madrid and México and currently operates projects in Europe, México, USA and UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• We hired Task Virtual to provide customer support outsourcing and virtual assistant services to improve response times, reduce the workload on our internal team, and enhance the overall customer experience.

SOLUTION

How did you find Task Virtual?

• Online Search
• Referral

Why did you select Task Virtual over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual supported our customer service operations by handling customer inquiries, assisting with support-related tasks, and helping manage day-to-day customer interactions. Their team worked alongside our internal team to ensure customer requests were addressed efficiently, maintain smooth communication, and provide timely assistance. The engagement lasted for approximately three months.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration helped us achieve faster response times, reduce the workload on our internal team, and improve customer satisfaction. By outsourcing key support activities, we were able to allocate more time and resources toward our core business priorities while maintaining a consistent level of customer service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Task Virtual managed the project professionally and maintained clear communication throughout the engagement. They provided regular updates, responded quickly to our requests, and were flexible when adjustments were needed. Their team consistently delivered support tasks on time and made collaboration straightforward.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their professionalism, communication, and attention to detail. The team was proactive in understanding our requirements and adapted well to our workflow. Their commitment to providing reliable support helped us improve our operational efficiency.

Are there any areas for improvement or something Task Virtual could have done differently?

The main area for improvement was during the initial onboarding period. It took some time for the assigned agent to become fully familiar with some of our more technical product details, which meant a few early tickets required additional review from our team. A more structured onboarding and training process at the beginning could help new clients reach full efficiency faster. However, this improved quickly and did not affect the overall success of the engagement.

BACKGROUND

Please describe your company and position.

I am the Direttore creativo & Founder in Smallfish - agenzia digitale. Progetto appassionatamente. of Smallfish

Describe what your company does in a single sentence.

I'm the founder and creative director of Smallfish, an advertising agency ("agenzia digitale, progetto appassionatamente"). Smallfish is an Italian digital advertising agency that designs, builds, and manages creative campaigns and digital projects for a range of clients, with a strong focus on passionate, tailor-made project execution ("agenzia digitale, progetto appassionatamente").

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As our client base grew, our internal team was spending an increasing amount of time on day-to-day customer support instead of creative and strategic work. We hired Task Virtual to take over customer support operations so we could free up our in-house staff, improve response times, and make sure client questions and requests were being handled promptly and professionally, without sacrificing the quality our clients expect from an agency like ours.

SOLUTION

How did you find Task Virtual?

• Online Search
• Referral

Why did you select Task Virtual over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual's team manages ongoing customer support for Smallfish's clients. This includes responding to client inquiries across multiple communication channels, managing routine requests, escalating more complex issues to our internal team when needed, and keeping track of open items so nothing falls through the cracks. They essentially act as the first point of contact for day-to-day client communication, allowing our core team to stay focused on campaign strategy and creative output.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing Task Virtual on board, we've seen faster response times to client inquiries and a noticeable reduction in the support workload on our internal team. This has translated into more consistent client communication overall, and it's freed up meaningful time for our creative and strategy staff to focus on higher-value project work instead of being pulled into support tasks throughout the day.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been reliable throughout the months we've worked together. They've been responsive to our requests, adapted well to our existing workflows and tools, and haven't required heavy oversight to keep things running smoothly. When we've needed adjustments to how support is handled, they've been flexible and quick to implement changes.

What was your primary form of communication with Task Virtual?

Virtual Meeting

What did you find most impressive or unique about this company?

What's stood out most to us is the overall quality of their work. The team handles client interactions with care and professionalism, which matters a lot for an agency — support quality reflects directly on our brand. It's been reassuring to hand off this part of our operations and know it's being handled at a standard consistent with how we'd want our own team to represent us.

Are there any areas for improvement or something Task Virtual could have done differently?

Overall we're happy with the engagement, but there was a short adjustment period at the start while we aligned on our internal tools and communication style — a slightly more structured onboarding process could help smooth that transition for new clients. Once that initial phase was behind us, things have run smoothly, and it hasn't affected our overall satisfaction with their work.

BACKGROUND

Please describe your company and position.

I am the CEO of Altea Software Srl

Describe what your company does in a single sentence.

I am the Founder and CEO of Altea Software Srl, a software development company. We design and build custom software solutions for clients and needed to strengthen our internal operations as we continue to grow.. Altea Software Srl, web agency in Bolzano, is at the service of companies, public institutions and clients in the tourism sector, but not only, since 1995 with the professional creation of websites, the development of corporate identity (logo, brochures, corporate communication), search engine optimization, planning and support of online marketing and controlling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Task Virtual to accomplish?

• As a growing software company, our development team was increasingly getting pulled into handling customer support requests, which took time away from product work. We hired Task Virtual to take over customer support operations so our engineers and technical staff could stay focused on building and shipping software.

SOLUTION

How did you find Task Virtual?

• Referral
• Clutch Site

Why did you select Task Virtual over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Task Virtual were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Task Virtual assigned a dedicated virtual assistant to manage our customer support inquiries. Their responsibilities included responding to customer emails and messages, triaging and prioritizing incoming requests, and keeping us updated on recurring issues or patterns worth addressing on the product side. This allowed our internal team to step back from day-to-day support duties.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first few months, we noticed a clear improvement in efficiency — support requests were being handled promptly without pulling our developers away from their core work. Overall, the engagement freed up meaningful internal time and let our team refocus on software development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Task Virtual's project management has been dependable. They were responsive to our requirements from the start and adapted quickly to our workflow and expectations.

What was your primary form of communication with Task Virtual?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the skill level and knowledge of the assistant assigned to us. They picked up our processes quickly and handled customer interactions with a level of understanding that gave us confidence early on — it didn't feel like we were training someone from scratch.

Are there any areas for improvement or something Task Virtual could have done differently?

Since we're still early in the partnership (under 3 months), it's hard to point to major issues. If anything, more detailed onboarding documentation upfront would help us scale the engagement even faster as we bring on more support volume.