📌 Mercatus is an internationalBPO & ITO service and solution provider that specializes in:
Multilingual Customer & Technical Support L1, L2;
Back Office Support, Data Entry;
IT Support;
B2B Lead Generation & Revenue Growth;
IT Staffing via BOT models;
Software Outsourcing Services as an end-to-end B2B sales & marketing agency.
Thus atMERCATUS, we aim to provideexceptional customer care and focus on every customer touchpoint with care and attention. We equip our clients with the facilities, people, processes,andmodern omnichanneltechnologies that build value across everyinteraction on all channels, so they can concentrate 100% on their product and strategy.Our clients are trusting Mercatus to handle part of their operations andcustomer care.
🌟Our list of multichannel customer solutions includes:🌟
Live Chat support outsourcing;
Help Desk outsourcing;
Call Center outsourcing;
Telephone answering services;
Multilingual Player support;
Customer Success management;
Social Media Monitoring & Analysis;
Social Media Engagement.
Mercatus provides multi-channel solutions to connect leading brands with theirpotential customers worldwide.
👉We develop and implement bothoutbound & inbound sales& marketingstrategies on behalf of our clients.
👉We aim toenrich their sales pipelines with BANT-qualified leads.
👉We can both work as a remote sales team or support anexisting salesteam, as we help our clients to increase their market share and maximize their ROI.
✅What our clients achieve:✅
Higher ROI;
New BANT-qualified leads;
Customer growth;
Better Sales execution;
Successful new market penetration & bigger market share;
Improved brand engagement.
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sofia, Bulgaria
Year founded
Founded 2018
Languages
Timezones
24 Languages that we service
English
Spanish
Arabic
Russian
Portuguese
German
French
Turkish
Italian
Polish
Ukrainian
Romanian
Thai
Dutch
Czech
Serbian
Bulgarian
Estonian
Slovakian
Slovenian
Croatian
Finnish
Swedish
Norwegian
6 Timezones that we service
AST
Arabia Standard Time (AST)
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
2 Locations
Sofia , Bulgaria
București , Romania
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.6
/5
What Clients Have Said
Mercatus offers competitive pricing with projects ranging from €5,700 to €100,000, delivering good value for cost. Clients appreciate their effective lead generation and outreach campaigns, resulting in increased visibility and qualified meetings.
Mercatus is praised for their flexibility, adapting quickly to client needs and market changes. Their ability to pivot strategies and maintain productivity during challenging circumstances, such as the COVID-19 pandemic, is noted as a significant strength.
Value for Cost and Budget Alignment
Mercatus offers competitive pricing that aligns well with client budgets, providing good value for their services. This financial alignment is a recurring reason for client selection and retention.
Professional and Supportive Team
Clients describe the Mercatus team as professional and supportive, highlighting their dedication to understanding client businesses and delivering tailored solutions. This approach fosters strong partnerships and client trust.
Challenges with Specific Campaigns
While many campaigns are successful, some clients reported challenges, particularly with LinkedIn campaigns. Issues included targeting inaccuracies and ineffective messaging, suggesting room for improvement in campaign execution and market understanding.
Effective Communication and Project Management
Clients commend Mercatus for excellent communication and project management skills. Regular updates, responsiveness, and adherence to schedules are highlighted as key strengths, facilitating seamless collaborations and successful project outcomes.
High Client Satisfaction with Results
Overall client satisfaction is high, with several reviews noting that Mercatus meets or exceeds expectations in generating leads and improving brand visibility. Clients appreciate the tangible improvements in sales and engagement metrics.
A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.
Thanks to Mercatus' efforts, the sales funnels and reach improved significantly. The team's workflow is excellent and seamless. Overall, they were collaborative, friendly, and supportive.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I'm Founder and CEO of Business Model Design. It is consulting company working in "Strategy & General Management" area.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
I hire Mercatus for "Lead Generation" project. The aim was to present the company and to attract interest and create Leads.
SOLUTION
How did you select this vendor and what were the deciding factors?
I know the Manager, but before that I started with another company. I wasn't satisfied, and so now I work with Mercatus.
Describe the project in detail and walk through the stages of the project.
The project is to send 3 massages with invitation requests, second massage and sending my presentation. We negotiated 4 months and exceeded them with 2 more for now.
How many resources from the vendor's team worked with you, and what were their positions?
I am in contact with 2 of them. One that coordinate the project and another that send me a report every week.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have one little deal and I am on the way for another from the campaign. But it is less important. I am at the beginning in felling the sales funnel and I am aware that the most important is to reach more people.
How effective was the workflow between your team and theirs?
It is Ok. I have personal attitude.
What did you find most impressive or unique about this company?
They were personable and supportive.
Are there any areas for improvement or something they could have done differently?
I don't think so!
RATINGS
5.0
"Excellent"
Quality
5.0
Service & Deliverables
"It is reached my expectationts"
Schedule
5.0
On time / deadlines
"OK"
Cost
5.0
Value / within estimates
"Good"
Willing to Refer
5.0
NPS
"I will, and I have done.
LinkedIn Marketing for IT Services Company
Other Digital Marketing
Less than $10,000
June - Nov. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their competence was impressive."
Feb 10, 2021
CEO, Plan A
Alexander Yovchev
Verified
Other industries
Sofia, Bulgaria
11-50 Employees
Online Review
Verified
Mercatus provided LinkedIn marketing for a software development company. Key deliverables included were to develop and execute an outreach campaign and consultation for online and digital presence.
The client's LinkedIn has made more than 1,000 new contacts, attracted two new third party clients, and increased leads. Overall, Mercatus' workflow was excellent, quick, and efficient.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
IT Services company. Managing director
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
Develop and execute outreach campaign in Germany and Luxembourg. Consult in online and digital network presence with focus LinkedIn
What were your goals for this project?
The goal of the campaign was to develop network in the region and generate virtual meeting with C-levels in the target organizations.
SOLUTION
How did you select Mercatus?
Initially we run by the reference. We also know the founders and worked with them before and they had proven to us high level of competency and reliability.
Describe the scope of their work in detail.
- Develop LinkedIn presence strategy - help generating the target groups and populations - create and structuring sales message and campaign - execute the campaign and helping in lead clarification
What was the team composition?
Kick-off meetings with the whole team and daily meetings with the operational people. Monthly meetings with the whole team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Developed more than 1000 new contacts, two new clients and number of leas.
How effective was the workflow between your team and theirs?
Great, fast and efficient
What did you find most impressive about this company?
Their competence was impressive.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Lead Generation Campaign for Financial Services
Other Digital Marketing
Less than $10,000
May - Aug. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and fast reactions impressed us."
Nov 24, 2020
Business Development Manager, EDENRED Bulgaria
Velina Ruseva
Verified
Financial services
Bulgaria
11-50 Employees
Online Review
Verified
Mercatus provided lead generation campaigns for a financial services company. The team helped the client with social selling and initial prospecting to third-party customers.
Thanks to Mercatus's support, the client gained massive prospects and closed several deals during the engagement. Overall, their workflow was outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Edenred is present in the Bulgarian market since 2003. As a part of the Group that is a world leader in prepaid corporate services, Edenred Bulgaria sets up new, higher standards of service for our clients and beneficiaries.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
We needed someone to help us with the Social Selling and initial prospecting to clients. Nowadays it is quite difficult to get the attention of your decision makers and to present to them.
What were your goals for this project?
The goals of the proof-of-concept was to be introduced to SMB sector in Bulgaria and to have virtual meetings with the C-Levels
SOLUTION
How did you select Mercatus?
We used to work with Mercatus before, as they were in charge with some of our Market Survey initiatives. They knew our business well, and it was easy to kick - off.
Describe the project in detail.
We are focusing on the Food vouchers
What was the team composition?
We used their Social Selling & LinkedIn marketing services.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
For 3 months we are able to qualify hundreds of new prospects and close several clients.
How effective was the workflow between your team and theirs?
Great, always there
What did you find most impressive about this company?
Their flexibility and fast reactions impressed us.
Are there any areas for improvement?
Yes
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-23 of
23 Reviews
LinkedIn Outreach & Multichannel Lead Generation
Set up the right Target audience - using AI, Zoominfo, Sales Navigator
Generate BANT qualified leads, and develop sales potential and a valid sales pipeline via phone, e-mail, and social media.
Commitment with targeted monthly KPI
Native Speakers
Sales Strategy
Automation across various channels
Ongoing account qualification
CRM tools
Small
$350
/month
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Medium
$750
/month
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Large
$1,950
/month
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Features
Small
$350
/mo
Medium
$750
/mo
Large
$1,950
/mo
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Outreach / Smart Campaigns
Reporting
A/B Testing
–
LinkedIn InMail's
–
Target LinkedIn Groups
–
Lead Generation Tracking and Management with AM & PM
–
Business Cold Emails
–
–
Multichannel Lead Generation & Nurturing
–
–
Generating Qualified Leads & Opportunities
–
–
Small
$350
/mo
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Outreach / Smart Campaigns
Reporting
A/B Testing
–
LinkedIn InMail's
–
Target LinkedIn Groups
–
Lead Generation Tracking and Management with AM & PM
–
Business Cold Emails
–
Multichannel Lead Generation & Nurturing
–
Generating Qualified Leads & Opportunities
–
Medium
$750
/mo
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Outreach / Smart Campaigns
Reporting
A/B Testing
LinkedIn InMail's
Target LinkedIn Groups
Lead Generation Tracking and Management with AM & PM
Business Cold Emails
–
Multichannel Lead Generation & Nurturing
–
Generating Qualified Leads & Opportunities
–
Large
$1,950
/mo
LinkedIn Profile and Company Page Optimization
Target Audience Identification (Decision Makers)
Database / Communication
Connection / Messaging Development
Sales Copywriting
Outreach / Smart Campaigns
Reporting
A/B Testing
LinkedIn InMail's
Target LinkedIn Groups
Lead Generation Tracking and Management with AM & PM
Business Cold Emails
Multichannel Lead Generation & Nurturing
Generating Qualified Leads & Opportunities
Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Get connected to see updates from Mercatus like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
Devcom.kz — Your Trusted IT Staff Augmentation Partner
