📌 Mercatus is an internationalBPO & ITO service and solution provider that specializes in:
Multilingual Customer & Technical Support L1, L2;
Back Office Support, Data Entry;
IT Support;
B2B Lead Generation & Revenue Growth;
IT Staffing via BOT models;
Software Outsourcing Services as an end-to-end B2B sales & marketing agency.
Thus atMERCATUS, we aim to provideexceptional customer care and focus on every customer touchpoint with care and attention. We equip our clients with the facilities, people, processes,andmodern omnichanneltechnologies that build value across everyinteraction on all channels, so they can concentrate 100% on their product and strategy.Our clients are trusting Mercatus to handle part of their operations andcustomer care.
🌟Our list of multichannel customer solutions includes:🌟
Live Chat support outsourcing;
Help Desk outsourcing;
Call Center outsourcing;
Telephone answering services;
Multilingual Player support;
Customer Success management;
Social Media Monitoring & Analysis;
Social Media Engagement.
Mercatus provides multi-channel solutions to connect leading brands with theirpotential customers worldwide.
👉We develop and implement bothoutbound & inbound sales& marketingstrategies on behalf of our clients.
👉We aim toenrich their sales pipelines with BANT-qualified leads.
👉We can both work as a remote sales team or support anexisting salesteam, as we help our clients to increase their market share and maximize their ROI.
✅What our clients achieve:✅
Higher ROI;
New BANT-qualified leads;
Customer growth;
Better Sales execution;
Successful new market penetration & bigger market share;
Improved brand engagement.
Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Sofia, Bulgaria
Year founded
Founded 2018
Languages
Timezones
24 Languages that we service
English
Spanish
Arabic
Russian
Portuguese
German
French
Turkish
Italian
Polish
Ukrainian
Romanian
Thai
Dutch
Czech
Serbian
Bulgarian
Estonian
Slovakian
Slovenian
Croatian
Finnish
Swedish
Norwegian
6 Timezones that we service
AST
Arabia Standard Time (AST)
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)
2 Locations
Sofia , Bulgaria
București , Romania
No have been added yet...
Pricing Snapshot
Min. project size
$5,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.5
/5
What Clients Have Said
Mercatus offers competitive pricing, with clients reporting investments ranging from €5,700 to €100,000. Clients emphasize good value for cost, noting effective lead generation and project management, though some suggest prices could be lower. Overall, they deliver strong results relative to investment.
Mercatus consistently delivers effective lead generation services across various industries. Clients report increased visibility, expanded networks, and new business opportunities due to their targeted campaigns on platforms like LinkedIn. Their ability to secure qualified leads has been a significant asset for clients.
Challenges in LinkedIn Campaigns
Some clients experienced issues with LinkedIn campaigns, citing targeting errors and ineffective messaging. This highlights an area where Mercatus could improve their research and execution to better align with client brand and objectives.
Strong Client Communication
Mercatus is noted for their responsive and open communication, facilitating seamless collaboration. Clients appreciate their ability to quickly address queries and adapt to changing project needs, which enhances the overall partnership experience.
Innovative and Resourceful Approach
Clients commend Mercatus for their innovative strategies and resourcefulness in campaign execution. Their ability to tailor solutions to specific business needs is a standout feature that has led to successful outcomes.
Successful Campaign Adaptability
Mercatus demonstrates flexibility in adapting campaigns to meet client needs. They effectively modify strategies based on feedback and evolving requirements, ensuring campaigns remain aligned with client goals and market conditions.
Comprehensive Reporting and Transparency
Mercatus provides detailed and transparent reporting, keeping clients informed of progress and outcomes. This level of transparency is appreciated and helps build trust and confidence in their services.
Mercatus provided LinkedIn marketing for a software development company. Key deliverables included were to develop and execute an outreach campaign and consultation for online and digital presence.
The client's LinkedIn has made more than 1,000 new contacts, attracted two new third party clients, and increased leads. Overall, Mercatus' workflow was excellent, quick, and efficient.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
IT Services company. Managing director
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
Develop and execute outreach campaign in Germany and Luxembourg. Consult in online and digital network presence with focus LinkedIn
What were your goals for this project?
The goal of the campaign was to develop network in the region and generate virtual meeting with C-levels in the target organizations.
SOLUTION
How did you select Mercatus?
Initially we run by the reference. We also know the founders and worked with them before and they had proven to us high level of competency and reliability.
Describe the scope of their work in detail.
- Develop LinkedIn presence strategy - help generating the target groups and populations - create and structuring sales message and campaign - execute the campaign and helping in lead clarification
What was the team composition?
Kick-off meetings with the whole team and daily meetings with the operational people. Monthly meetings with the whole team.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Developed more than 1000 new contacts, two new clients and number of leas.
How effective was the workflow between your team and theirs?
Great, fast and efficient
What did you find most impressive about this company?
Their competence was impressive.
Are there any areas for improvement?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Lead Generation Campaign for Financial Services
Other Digital Marketing
Less than $10,000
May - Aug. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and fast reactions impressed us."
Nov 24, 2020
Business Development Manager, EDENRED Bulgaria
Velina Ruseva
Verified
Financial services
Bulgaria
11-50 Employees
Online Review
Verified
Mercatus provided lead generation campaigns for a financial services company. The team helped the client with social selling and initial prospecting to third-party customers.
Thanks to Mercatus's support, the client gained massive prospects and closed several deals during the engagement. Overall, their workflow was outstanding.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Edenred is present in the Bulgarian market since 2003. As a part of the Group that is a world leader in prepaid corporate services, Edenred Bulgaria sets up new, higher standards of service for our clients and beneficiaries.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Mercatus?
We needed someone to help us with the Social Selling and initial prospecting to clients. Nowadays it is quite difficult to get the attention of your decision makers and to present to them.
What were your goals for this project?
The goals of the proof-of-concept was to be introduced to SMB sector in Bulgaria and to have virtual meetings with the C-Levels
SOLUTION
How did you select Mercatus?
We used to work with Mercatus before, as they were in charge with some of our Market Survey initiatives. They knew our business well, and it was easy to kick - off.
Describe the project in detail.
We are focusing on the Food vouchers
What was the team composition?
We used their Social Selling & LinkedIn marketing services.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
For 3 months we are able to qualify hundreds of new prospects and close several clients.
How effective was the workflow between your team and theirs?
Great, always there
What did you find most impressive about this company?
Their flexibility and fast reactions impressed us.
Are there any areas for improvement?
Yes
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 21-22 of
22 Reviews
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