• Post a Project

Focus on quality, commitment with KPI & SLA

📌 Mercatus is an international BPO & ITO service and solution provider that specializes in:

  • Multilingual Customer & Technical Support L1, L2;
  • Back Office Support, Data Entry;
  • IT Support;
  • B2B Lead Generation & Revenue Growth;
  • IT Staffing via BOT models;
  • Software Outsourcing Services as an end-to-end B2B sales & marketing agency.
  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Sofia, Bulgaria
  • Year founded
    Founded 2018
  • Languages
  • Timezones

24 Languages that we service

  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • German
  • French
  • Turkish
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Thai
  • Dutch
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian

6 Timezones that we service

AST
Arabia Standard Time (AST)
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)

2 Locations

  • Sofia , Bulgaria
  • București , Romania

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.5 /5

    What Clients Have Said

    Mercatus offers competitive pricing, with clients reporting investments ranging from €5,700 to €100,000. Clients emphasize good value for cost, noting effective lead generation and project management, though some suggest prices could be lower. Overall, they deliver strong results relative to investment.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 19 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

    Select a service to see pricing information

    Mercatus Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.8
    • Cost 4.5
    • Willing to Refer 4.8

    Top Mentions

    Review Highlights

    • Innovative and Resourceful Approach

      Clients commend Mercatus for their innovative strategies and resourcefulness in campaign execution. Their ability to tailor solutions to specific business needs is a standout feature that has led to successful outcomes.

    • Challenges in LinkedIn Campaigns

      Some clients experienced issues with LinkedIn campaigns, citing targeting errors and ineffective messaging. This highlights an area where Mercatus could improve their research and execution to better align with client brand and objectives.

    • Comprehensive Reporting and Transparency

      Mercatus provides detailed and transparent reporting, keeping clients informed of progress and outcomes. This level of transparency is appreciated and helps build trust and confidence in their services.

    • High Client Satisfaction

      Overall, clients express high satisfaction with Mercatus's services, noting significant business improvements and successful project outcomes. Many are impressed by the team's dedication and professionalism, recommending Mercatus to others.

    • Proficient in Lead Generation

      Mercatus consistently delivers effective lead generation services across various industries. Clients report increased visibility, expanded networks, and new business opportunities due to their targeted campaigns on platforms like LinkedIn. Their ability to secure qualified leads has been a significant asset for clients.

    • Cost-Effectiveness and Value

      Mercatus is appreciated for offering good value for money. Clients find their pricing reasonable and aligned with the quality of service provided, contributing to a perception of cost-effectiveness in achieving business objectives.

    Mercatus Reviews

    Submit a Review
    All Filters

    0 selected

    Sort by
    Services
    Project cost

    Lead Generation for Cyber Security Firm

    • Advertising
    • $10,000 to $49,999
    • June 2020 - Ongoing
    4.0
    Quality
    4.0
    Schedule
    5.0
    Cost
    3.0
    Willing to Refer
    5.0

    "They’re quite flexible, willing to do half time employment when things are slow."

    Nov 18, 2020
    Regional Sales Director, Acronis
    Ivan Doudin
    Verified
    • Information technology
    • Bulgaria
    • 501-1,000 Employees
    • Phone Interview
    • Verified

    Mercatus does lead generation for operations in two European countries.

    Lead Generation for LS-S Leadership Support

    • Pay Per Click Search Engine Optimization
    • $10,000 to $49,999
    • Oct. 2019 - Ongoing
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    4.5

    "We are in constant communication with Mercatus."

    Oct 19, 2020
    Chief Digital Officer, LS-S Leadership Support GmbH
    Kamen Kanev
    Verified
    • Other industries
    • Bulgaria
    • 11-50 Employees
    • Online Review
    • Verified

    Mercatus provides lead generation solutions for a computer software company. The team was tasked to secure 6–8 leads each month.

    Lead Generation Services for IT Services Company

    • Call Center Services Sales Outsourcing
    • Less than $10,000
    • Feb. - June 2025
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We were content with the execution of the campaign by Mercatus."

    May 7, 2025
    Marketing Specialist, IT Services Company
    Anonymous
    Verified
    • Other industries
    • Sofia, Bulgaria
    • 201-500 Employees
    • Online Review
    • Verified

    Mercatus provided lead generation services for an IT services company. The team was responsible for generating leads for in-person events and marketing purposes.

    Call Center Services for Engineering Company

    • Call Center Services
    • Less than $10,000
    • June - Oct. 2024
    4.0
    Quality
    4.0
    Schedule
    3.5
    Cost
    4.0
    Willing to Refer
    3.5

    "Their flexibility to take smaller projects on board was impressive."

    Oct 11, 2024
    Country Manager, Comatec
    Carmen Stanciu
    Verified
    • Other industries
    • Romania
    • 1-10 Employees
    • Online Review
    • Verified

    Mercatus provided call center services to help an engineering company acquire new leads. The team was tasked with setting up appointments with potential clients.

    Sales Dev & Outreach for Real Estate Services Company

    • Sales Outsourcing
    • $10,000 to $49,999
    • Aug. 2023 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They're always on time with regular weekly updates, meetings, and reports."

    Feb 14, 2024
    Project Manager, Real Estate Services Company
    Anonymous
    • Real estate
    • Germany
    • 201-500 Employees
    • Online Review

    Mercatus was hired to develop and conduct multichannel sales outreach to generate leads for a real estate services company.

    Digital Marketing for Home Appliance Company

    • Other Digital Marketing
    • $10,000 to $49,999
    • June - Dec. 2022
    4.5
    Quality
    5.0
    Schedule
    4.5
    Cost
    2.0
    Willing to Refer
    4.5

    "They are professionals."

    Jan 5, 2023
    Marketing Director, Home Appliance Company
    Anonymous
    Verified
    • Other industries
    • Bulgaria
    • 51-200 Employees
    • Online Review
    • Verified

    Mercatus provided digital marketing services to a home appliance company. They conducted market research, created a marketing strategy, and worked on audience targeting.

    Branding for Aluminium Architecture Company

    • Other Digital Marketing
    • Confidential
    • May 2022 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Thanks to Mercatus's way of working, we achieved targets with little involvement from our side. "

    Dec 2, 2022
    Country Manager, Reynaers Aluminium Bulgaria LTD
    Anatoli Pavlov
    Verified
    • Other industries
    • Sofia, Bulgaria
    • 11-50 Employees
    • Online Review
    • Verified

    Mercatus has provided branding services to an aluminum architecture company. They have conducted an overshoot target.

    Customer Experience Support for Fashion E-Commerce Firm

    • Call Center Services
    • Less than $10,000
    • June 2021 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They are very involved in helping us find solutions to the exceptional situations that appear with our customers."

    Aug 28, 2022
    Company Administrator, Topgenti.ro SRL
    Andrei Neagoe
    Verified
    • Retail
    • Bucharest, Romania
    • 11-50 Employees
    • Online Review
    • Verified

    Mercatus is helping a fashion e-commerce company provide a great customer experience to their customers and visitors. Their CX agents support the end customers in finding solutions to their problems.

    Lead Generation for Cybersecurity Service Provider

    • Advertising
    • $10,000 to $49,999
    • Aug. 2021 - Jan. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Their agents and the CEO were willing to learn more about our product and services."

    Mar 2, 2022
    CEO, DIAMATIX
    Sezen Anefi
    Verified
    • Other industries
    • Sofia, Bulgaria
    • 11-50 Employees
    • Online Review
    • Verified

    Mercatus provided lead generation services for a cybersecurity provider to reach a wider market. Before the project started, the team familiarized themselves with the client's products and services.

    Lead Generation for Business Management Company

    • Social Media Marketing
    • Less than $10,000
    • Sep. 2021 - Feb. 2022
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were personable and supportive."

    Feb 23, 2022
    CEO, Business Model Design Ltd.
    Chavdar Ruskov
    Verified
    • Other industries
    • Sofia, Bulgaria
    • 1-10 Employees
    • Online Review
    • Verified

    A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.

    Showing 11-20 of 22 Reviews

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    21
    Overall Review Rating
    4.8
    Source
    Clutch
    Last Updated
    November 18, 2025

    Business Entity

    Business Entity Name Mercatus OOD (МЕРКАТУС)
    Source Republic of Bulgaria Registry Agency
    Jurisdiction of Formation Bulgaria
    Date of Formation October 6, 2009
    Status Active
    Last Updated February 23, 2024
    ID 200873063

    Credit Report Results

    International Credit Risk Assessment High Risk
    Source Creditsafe
    Last Updated September 13, 2024

    *Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

    Learn More About The Clutch Verification Process

    Locations (2)

    Lozenetz Galichiza 33B, street SofiaBulgaria 1700

    50 - 75

    Contact Mercatus

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

    Connect with Mercatus on Social

    Get connected to see updates from Mercatus like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

    Additional Connections

    (2)

    Packages