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Focus on quality, commitment with KPI & SLA

📌 Mercatus is an international BPO & ITO service and solution provider that specializes in:

  • Multilingual Customer & Technical Support L1, L2;
  • Back Office Support, Data Entry;
  • IT Support;
  • B2B Lead Generation & Revenue Growth;
  • IT Staffing via BOT models;
  • Software Outsourcing Services as an end-to-end B2B sales & marketing agency.
  • Min project size
    $5,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Sofia, Bulgaria
  • Year founded
    Founded 2018
  • Languages
  • Timezones

24 Languages that we service

  • English
  • Spanish
  • Arabic
  • Russian
  • Portuguese
  • German
  • French
  • Turkish
  • Italian
  • Polish
  • Ukrainian
  • Romanian
  • Thai
  • Dutch
  • Czech
  • Serbian
  • Bulgarian
  • Estonian
  • Slovakian
  • Slovenian
  • Croatian
  • Finnish
  • Swedish
  • Norwegian

6 Timezones that we service

AST
Arabia Standard Time (AST)
CET
Central European Time (CET)
CST
Central Standard Time (CST)
EST
Eastern Standard Time (EST)
EET
Eastern European Time (EET)
GMT
Greenwich Mean Time (GMT)

2 Locations

  • Sofia , Bulgaria
  • București , Romania

Select Focus Area
Back Office Outsourcing
Industries
Information technology
20%
Retail
20%
eCommerce
20%
Consumer products & services
15%
Gaming
15%
Financial services
10%
Clients
Midmarket ($10M - $1B)
60%
Enterprise (>$1B)
20%
Small Business (<$10M)
20%

Pricing Snapshot

Min. project size $5,000+
Avg. hourly rate < $25 /hr
Rating for cost 4.6 /5

What Clients Have Said

Mercatus offers competitive pricing, fitting various budgets, with project costs ranging from €5,700 to €100,000. Clients report good value for cost and effective lead generation, emphasizing their proactive communication and project management.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 19 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Select a service to see pricing information

Mercatus Review Insights

Overall Review Rating

4.8
  • Quality 4.8
  • Schedule 4.8
  • Cost 4.6
  • Willing to Refer 4.8

Top Mentions

Review Highlights

  • Mixed Results in LinkedIn Campaigns

    While some clients experienced success with LinkedIn campaigns, others reported challenges with targeting and message personalization, indicating room for improvement in specific industry contexts.

  • Proactive and Flexible Approach

    Mercatus is noted for its proactive approach, flexibility, and willingness to adapt campaigns based on client feedback and evolving needs, ensuring tailored solutions that align with client goals.

  • High Return on Investment

    Clients noted that investments in Mercatus's services often pay off quickly, with some achieving significant business growth and increased revenue within a short period.

  • Professional and Personable Team

    The Mercatus team is often described as professional, personable, and supportive, contributing to a positive client experience and effective partnership.

  • High Client Satisfaction

    Overall client satisfaction is high, with many expressing appreciation for Mercatus's professionalism, reliability, and ability to exceed expectations in lead generation and campaign management.

  • Excellent Communication

    Clients appreciate Mercatus's open and responsive communication, which includes virtual meetings and messaging apps. This facilitates a seamless collaboration and allows for quick issue resolution.

Mercatus Reviews

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Services
Project Cost
Industry
Location

Lead Generation for Cyber Security Firm

  • Advertising
  • $10,000 to $49,999
  • June 2020 - Ongoing
4.0
Quality
4.0
Schedule
5.0
Cost
3.0
Willing to Refer
5.0

"They’re quite flexible, willing to do half time employment when things are slow."

Nov 18, 2020
Regional Sales Director, Acronis
Ivan Doudin
Verified
  • Information technology
  • Bulgaria
  • 501-1,000 Employees
  • Phone Interview
  • Verified

Mercatus does lead generation for operations in two European countries.

Lead Generation for LS-S Leadership Support

  • Pay Per Click Search Engine Optimization
  • $10,000 to $49,999
  • Oct. 2019 - Ongoing
4.5
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.5

"We are in constant communication with Mercatus."

Oct 19, 2020
Chief Digital Officer, LS-S Leadership Support GmbH
Kamen Kanev
Verified
  • Other industries
  • Bulgaria
  • 11-50 Employees
  • Online Review
  • Verified

Mercatus provides lead generation solutions for a computer software company. The team was tasked to secure 6–8 leads each month.

Lead Generation for Customer Data Platform

  • Sales Outsourcing
  • Confidential
  • Nov. 2025 - Apr. 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"Mercatus had friendly professionals."

Jun 7, 2026
Head of Business Development, Yespo
Vitalii Kondratiuk
Verified
  • eCommerce
  • Warsaw, Poland
  • 201-500 Employees
  • Online Review
  • Verified

Mercatus provided lead generation services for a customer data platform. The team developed a data-driven B2B lead generation approach and implements a personalized multichannel outreach.

Lead Generation Services for IT Services Company

  • Call Center Services Sales Outsourcing
  • B2B Lead Generation
  • Less than $10,000
  • Feb. - June 2025
5.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"We were content with the execution of the campaign by Mercatus."

May 7, 2025
Marketing Specialist, IT Services Company
Anonymous
Verified
  • Other industries
  • Sofia, Bulgaria
  • 201-500 Employees
  • Online Review
  • Verified

Mercatus provided lead generation services for an IT services company. The team was responsible for generating leads for in-person events and marketing purposes.

Call Center Services for Engineering Company

  • Call Center Services
  • Less than $10,000
  • June - Oct. 2024
4.0
Quality
4.0
Schedule
3.5
Cost
4.0
Willing to Refer
3.5

"Their flexibility to take smaller projects on board was impressive."

Oct 11, 2024
Country Manager, Comatec
Carmen Stanciu
Verified
  • Other industries
  • Romania
  • 1-10 Employees
  • Online Review
  • Verified

Mercatus provided call center services to help an engineering company acquire new leads. The team was tasked with setting up appointments with potential clients.

Sales Dev & Outreach for Real Estate Services Company

  • Sales Outsourcing
  • B2B Appointment Setting
    +2
  • $10,000 to $49,999
  • Aug. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They're always on time with regular weekly updates, meetings, and reports."

Feb 14, 2024
Project Manager, Real Estate Services Company
Anonymous
  • Real estate
  • Germany
  • 201-500 Employees
  • Online Review

Mercatus was hired to develop and conduct multichannel sales outreach to generate leads for a real estate services company.

Digital Marketing for Home Appliance Company

  • Other Digital Marketing
  • $10,000 to $49,999
  • June - Dec. 2022
4.5
Quality
5.0
Schedule
4.5
Cost
2.0
Willing to Refer
4.5

"They are professionals."

Jan 5, 2023
Marketing Director, Home Appliance Company
Anonymous
Verified
  • Other industries
  • Bulgaria
  • 51-200 Employees
  • Online Review
  • Verified

Mercatus provided digital marketing services to a home appliance company. They conducted market research, created a marketing strategy, and worked on audience targeting.

Branding for Aluminium Architecture Company

  • Other Digital Marketing
  • Confidential
  • May 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"Thanks to Mercatus's way of working, we achieved targets with little involvement from our side. "

Dec 2, 2022
Country Manager, Reynaers Aluminium Bulgaria LTD
Anatoli Pavlov
Verified
  • Other industries
  • Sofia, Bulgaria
  • 11-50 Employees
  • Online Review
  • Verified

Mercatus has provided branding services to an aluminum architecture company. They have conducted an overshoot target.

Customer Experience Support for Fashion E-Commerce Firm

  • Call Center Services
  • Less than $10,000
  • June 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0

"They are very involved in helping us find solutions to the exceptional situations that appear with our customers."

Aug 28, 2022
Company Administrator, Topgenti.ro SRL
Andrei Neagoe
Verified
  • Retail
  • Bucharest, Romania
  • 11-50 Employees
  • Online Review
  • Verified

Mercatus is helping a fashion e-commerce company provide a great customer experience to their customers and visitors. Their CX agents support the end customers in finding solutions to their problems.

Lead Generation for Cybersecurity Service Provider

  • Advertising
  • $10,000 to $49,999
  • Aug. 2021 - Jan. 2022
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0

"Their agents and the CEO were willing to learn more about our product and services."

Mar 2, 2022
CEO, DIAMATIX
Sezen Anefi
Verified
  • Other industries
  • Sofia, Bulgaria
  • 11-50 Employees
  • Online Review
  • Verified

Mercatus provided lead generation services for a cybersecurity provider to reach a wider market. Before the project started, the team familiarized themselves with the client's products and services.

Showing 11-20 of 23 Reviews

LinkedIn Outreach & Multichannel Lead Generation

Set up the right Target audience - using AI, Zoominfo, Sales Navigator Generate BANT qualified leads, and develop sales potential and a valid sales pipeline via phone, e-mail, and social media. Commitment with targeted monthly KPI Native Speakers Sales Strategy Automation across various channels Ongoing account qualification CRM tools

Small

$350 /month
  • LinkedIn Profile and Company Page Optimization
  • Target Audience Identification (Decision Makers)
  • Database / Communication
  • Connection / Messaging Development
  • Sales Copywriting

Large

$1,950 /month
  • LinkedIn Profile and Company Page Optimization
  • Target Audience Identification (Decision Makers)
  • Database / Communication
  • Connection / Messaging Development
  • Sales Copywriting
Features

Small

$350

/mo

Medium

$750

/mo

Large

$1,950

/mo

LinkedIn Profile and Company Page Optimization

Target Audience Identification (Decision Makers)

Database / Communication

Connection / Messaging Development

Sales Copywriting

Outreach / Smart Campaigns

Reporting

A/B Testing

LinkedIn InMail's

Target LinkedIn Groups

Lead Generation Tracking and Management with AM & PM

Business Cold Emails

Multichannel Lead Generation & Nurturing

Generating Qualified Leads & Opportunities

Small

$350

/mo

LinkedIn Profile and Company Page Optimization

Target Audience Identification (Decision Makers)

Database / Communication

Connection / Messaging Development

Sales Copywriting

Outreach / Smart Campaigns

Reporting

A/B Testing

LinkedIn InMail's

Target LinkedIn Groups

Lead Generation Tracking and Management with AM & PM

Business Cold Emails

Multichannel Lead Generation & Nurturing

Generating Qualified Leads & Opportunities

Medium

$750

/mo

LinkedIn Profile and Company Page Optimization

Target Audience Identification (Decision Makers)

Database / Communication

Connection / Messaging Development

Sales Copywriting

Outreach / Smart Campaigns

Reporting

A/B Testing

LinkedIn InMail's

Target LinkedIn Groups

Lead Generation Tracking and Management with AM & PM

Business Cold Emails

Multichannel Lead Generation & Nurturing

Generating Qualified Leads & Opportunities

Large

$1,950

/mo

LinkedIn Profile and Company Page Optimization

Target Audience Identification (Decision Makers)

Database / Communication

Connection / Messaging Development

Sales Copywriting

Outreach / Smart Campaigns

Reporting

A/B Testing

LinkedIn InMail's

Target LinkedIn Groups

Lead Generation Tracking and Management with AM & PM

Business Cold Emails

Multichannel Lead Generation & Nurturing

Generating Qualified Leads & Opportunities

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
22
Overall Review Rating
4.8
Source
Clutch
Last Updated
June 7, 2026

Business Entity

Business Entity Name Mercatus OOD (МЕРКАТУС)
Source Republic of Bulgaria Registry Agency
Jurisdiction of Formation Bulgaria
Date of Formation October 6, 2009
Status Active
Last Updated February 23, 2024
ID 200873063

Credit Report Results

International Credit Risk Assessment High Risk
Source Creditsafe
Last Updated September 13, 2024

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (2)

Lozenetz Galichiza 33B, street SofiaBulgaria 1700

50 - 75

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