# LimTC LimTC Reviews (45), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 4 connections joined LimTC's Network [Visit Website](http://www.LimTC.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) [Get a Custom Proposal](https://clutch.co/profile/limtc) **Where Top Talent, Delivers Limitless Results** Founded in Ukraine in 2017, LimTC was built with a clear mission: to provide growing businesses with a new standard of partnership. We saw a gap between what traditional outsourcers offered and what companies truly needed: a dedicated, integrated partner they could trust. We are a premier provider of custom, dedicated teams specializing in Customer Support, Technical Support, Customer Success, and Back Office Administration. Our strength is our unique approach. We don't just assign agents from a pre-existing pool. We partner with you to understand your specific business, your unique culture, and your long-term goals. Then, we leverage our expertise to build your ideal team from the ground up—a team that functions as a seamless, dedicated extension of your own. Our entire philosophy is built on the values of honesty, transparency, and partnership. We believe this is the only way to build a relationship that lasts. This foundation allows our team—our superpower—to do what they do best: Deliver on our promise: "Where Top Talent Delivers Limitless Results." Since 2017, our Ukrainian-based team of smart, resilient, and highly-skilled professionals has been the strategic advantage for businesses worldwide. We are not just a service provider; we are your partner in success. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 50 - 249 - 1 Locations: - Kyiv, Ukraine (Headquarters) - Founded in 2017 - 9 languages: English, Spanish, Russian, German, Ukrainian, Italian, Arabic, Turkish, Polish - 1 timezones: Central European Time (CET) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Customer Service Outsourcing - 25% Back Office Outsourcing - 15% Call Center Services - 10% HR Outsourcing ### Focus Areas - Outbound Services: - 60% Customer Surveys & Market Research Calls - 40% B2C Telemarketing & telesales - Inbound Services: - 50% Answering services - 50% Inbound appointment scheduling - Back Office Outsourcing: - 50% Data Entry & Processing - 50% Virtual Assistant - Customer Service Outsourcing: - 30% Chat Support Services - 30% Email Support Services - 30% Phone Support Services - 10% Order Processing & Taking ### Industries - 15% Telecommunications - 15% Advertising & marketing - 15% Business services - 5% eCommerce - 45% Information technology - 5% Other industries ### Clients - 60% Small Business (<$10M) - 30% Midmarket ($10M - $1B) - 10% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.9 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: LimTC offers good value for cost, with clients praising their pricing and effective solutions. Specific project costs are rarely disclosed, but clients report significant ROI and efficiency improvements, indicating that their pricing aligns well with the quality of service provided. **Most Common Project Size**: $10,000 to $49,000 based on 40 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: $50,000 to $199,999 based on 19 reviews - Back Office Outsourcing: $10,000 to $49,000 based on 11 reviews - Call Center Services: $10,000 to $49,000 based on 11 reviews - Business Consulting: Less than $10,000 based on 3 reviews - Sales Outsourcing: $50,000 to $199,999 based on 2 reviews - Email Marketing: Less than $10,000 based on 1 review - Advertising: $10,000 to $49,000 based on 1 review - HR Consulting: $10,000 to $49,000 based on 1 review - Application Management & Support: $10,000 to $49,000 based on 1 review - Other Digital Marketing: $50,000 to $199,999 based on 1 review - Custom Software Development: $10,000 to $49,000 based on 1 review - IT Staff Augmentation: $10,000 to $49,000 based on 1 review - Staffing: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### LimTC Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 4.9 - Cost: 4.9 - Willing to Refer: 5.0 ### Top Mentions - Timely (13 mentions) - Professional (9 mentions) - Communicative (8 mentions) - Great project management (8 mentions) - Accessible (6 mentions) - Proactive (6 mentions) - Team players (6 mentions) - Easy to work with (4 mentions) - Exceeds expectations (4 mentions) - Knowledgeable (4 mentions) - Well-organized projects (3 mentions) - Accommodating (2 mentions) - Adaptable (2 mentions) - Detail-oriented (2 mentions) - Exceptional performance (2 mentions) - Hard working (2 mentions) - Open to feedback (2 mentions) - Personable (2 mentions) - Unique expertise (2 mentions) - Experienced (1 mentions) ### Review Highlights **Strong Cultural Fit and Alignment** Multiple clients appreciated LimTC for their ability to integrate seamlessly into existing teams and align with company values, enhancing collaboration and productivity. This cultural alignment was a decisive factor in choosing LimTC over competitors. **Impressive Project Outcomes** LimTC has achieved significant outcomes, such as increased NPS scores, reduced churn rates, and enhanced productivity. Clients reported improved business metrics and successful project completion due to LimTC's involvement. **Expertise in Multilingual and Global Support** The company is recognized for providing multilingual support, which is essential for clients operating in multiple countries. However, some clients suggested expanding language capabilities further. **Seamless Integration and Workflow** Clients have praised LimTC for their ability to integrate seamlessly into existing workflows and operations, which has facilitated smooth project execution and collaboration. **Outstanding Lead Generation and Sales** LimTC's lead generation efforts have consistently resulted in increased sales, high-quality leads, and improved conversion rates. Clients have noted substantial ROI and business growth due to their strategic approach. **Proactive and Responsive Management** Clients consistently noted LimTC's proactive approach and responsiveness in project management. They communicated effectively, adapted to changes, and delivered on time, enhancing the overall project experience. **High-Level Professionalism** LimTC is commended for their professionalism and commitment to excellence. Their dedication to understanding client needs and delivering tailored solutions is frequently highlighted. **Effective Customer Support Services** LimTC has been praised for improving customer satisfaction, reducing response times, and handling a large volume of support tickets efficiently. Their efforts have resulted in increased client retention and satisfaction. **Room for Improvement in Onboarding Speed** While LimTC generally meets client expectations, some feedback suggests that improving the speed of onboarding new support agents could enhance their service delivery. ### LimTC Reviews #### Customer Support Outsourcing for SaaS Company (Featured Review) **The Project** - Services: Business Consulting - Project size: $200,000 to $999,999 - Project length: Oct. 2021 - Ongoing **Project Summary**: LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, SaaS Company - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 22, 2021 **Feedback Summary**: The client is delighted with LimTC's work. Using their profound patience, the team has diligently taken the time to understand the project requirements and find the best solution. They've truly cultivated a solid partnership through their superb expertise and excellent project management skills. ""The project has been very successful — LimTC truly feels like an extension of our company."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a SaaS provider. Our product is subscription-based. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with LimTC? Our internal team was struggling to provide round-the-clock customer service and support, so we needed someone to take over. **SOLUTION** What was the scope of their involvement? LimTC provides customer service agents. They first identified the type of agents we needed. Once the agents were assigned, we introduced them to our CRM and our other platforms. The agents are fluent in English, and their main job is to help our customers use our product. What is the team composition? We work directly with Anna (Managing Partner & Co-Founder) and the CEO. How did you come to work with LimTC? We found them along with a few other companies on Clutch. After interviewing all of them, we liked LimTC the most because they took the time to understand our requirements. How much have you invested with them? We spent $20,000 per month. What is the status of this engagement? The project started in October 2020 and is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The project has been very successful — LimTC truly feels like an extension of our company. They’ve taken the time to learn our requirements and provide suitable agents. How did LimTC perform from a project management standpoint? Their project management is excellent. We regularly communicate through Slack and WhatsApp. What did you find most impressive about them? LimTC is very patient and takes the time to find the best agents for the project. Furthermore, the team is always available. Whenever I call them about an issue, they immediately understand the problem and try to solve it. Overall they’re an excellent team — we’ve got a great working relationship with them. We actually plan on expanding our partnership. Are there any areas they could improve? They could’ve been quicker when it came to finding candidates. However, I understand that our requirements are quite hard to fulfill. Do you have any advice for potential customers? Be patient and don’t expect to see results immediately. Overall, they’re a great team. --- #### Call Center & Customer Support Services for Insurance Agency **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Confidential - Project length: Oct. 2025 - Dec. 2099 **Project Summary**: LimTC provides call center and customer support services for an insurance agency. The team handles client support tasks, like providing proof of insurance, collecting e-signatures, and distributing policies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President/Principal Agent, Choice One Insurance Inc - Industry: Insurance - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — May 27, 2026 **Feedback Summary**: LimTC has handled 90% of inbound calls and 70% of emails for client support. The team has been a great fit for the client's culture and is willing to learn and improve to meet the project's goals. Moreover, LimTC's management is responsive and implements feedback to enhance their work. ""LimTC handles tasks on first-come-first-served basis with minimal prioritization."" **BACKGROUND** Please describe your company and position.I am the President/Principal Agent of Choice One Insurance IncDescribe what your company does in a single sentence.Risk Management, Commercial and Personal Insurance, USDOT Compliance. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Provide Support for frequent phone and email requests for the Agency Clients located across the USA in different time zones.Handle basic to intermediate Client Support tasks that do not require attention of a licensed insurance specialist.Provide multilingual support to Clients for whom English is not the first language. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?High ratingsGreat culture fitGood value for costCompany values alignedOtherHow many teammates from LimTC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Provide proofs of insurance and copies of insurance documents at request per agent's instructionsPrepare and administer collection of electronic signaturesDistribute policies and endorsements to clientsFollow through automated notificataions and tasks in client management systemContact clients to verify various information as requested by the Agent/InsurerConduct reminder calls and email follow-up to Clients **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?90% of inbound calls and about 70% of inbound emails for customer support (other than new business, policy changes, compliance consultations) are handled by LimTC's assigned personnel.Describe their project management. Did they deliver items on time? How did they respond to your needs?There are no dedlines in the project. LimTC handles tasks on first-come-first-served basis with minimal prioritization. What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Ability to find personnel that fits our culture and willing to learn and improve to meet Agency's goals and objectives.Are there any areas for improvement or something LimTC could have done differently?I was contacted by LimTC management several times to provide feedback and ideas for improvements, if any, for the staff assigned for our project.All necessary corrections were made directly with staff so there was not much for the LimTC to be involved to. --- #### Customer Service Outsourcing for Tax Collaboration Platform **The Project** - Services: Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Feb. 2025 - Ongoing **Project Summary**: LimTC provides customer support services for an IT company. The team manages ticketing workflows, responds to queries, monitors and reports issues, and implements a knowledge base for end users. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, Tax Collaboration Platform - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 9, 2025 **Feedback Summary**: LimTC's work has increased end customer satisfaction by 25% and improved response time from over 12 hours to less than 4. The team is outstanding at project management, timely, and adaptable to changes. Their commitment to understanding the business and the product is remarkable. ""We have never encountered outsourced partners with this degree of commitment."" **BACKGROUND** Please describe your company and position. I am an Executive of a Tax collaboration platformDescribe what your company does in a single sentence.Our platform is revolutionizing the way tax divisions operate. It’s their mission to make tax processes smarter and more enjoyable, ensuring full control and compliance worldwide. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Finding a trustworthy partner to handle our increasing number of client email support queries was our primary goal when we first contacted LimTC. Serving clients in more than 150 countries,ours is a platform for tax collaboration, and many of them work in different time zones. In order to free up our internal workforce to concentrate more on product development and innovation, we required a team that could guarantee timely, accurate, and professional contact with our clients. To put it briefly, we wanted to improve customer service's effectiveness and quality without sacrificing the high expectations our consumers have for us. **SOLUTION** How did you find LimTC?Online SearchReferralWhy did you select LimTC over others?Great culture fitGood value for costHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They did more than just respond to emails. They established effective ticket management workflows, made answer templates specifically for our platform, and assisted in streamlining escalation procedures to guarantee that complicated problems were promptly forwarded to the appropriate internal experts.  The group handled daily client queries about feature requests, problems, onboarding, and explanations pertaining to compliance.  Additionally, they monitored and reported persistent problems, which provided us with important information about where we might enhance our user interface or product documentation.  Implementing a knowledge base foundation for our clients was one of the main objectives; it decreased repeated questions and made assistance more proactive rather than reactive. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The outcomes have been quite promising.  Customer satisfaction levels increased by 25% in the first three months, and our average response time decreased from more than 12 hours to less than 4 hours.  More importantly, there was a noticeable improvement in response consistency, which reassured our clients that they could always count on us.  Our reputation directly benefited from this, and it also strengthened our bonds with both current and potential clients.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC was outstanding in project management.  They were always on time with their deliveries, provided us with regular updates, and were adaptable when our needs changed.  Slack and email were the main methods we communicated with their staff, and we always felt that any queries or changes were handled promptly and expertly.  The partnership seemed smooth because of their promptness, almost as if they were an extension of our own staff rather than a third-party vendor.What was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?Their dedication to fully comprehending our business plan and the subtleties of our product was what most impressed us.  on addition to offering "support agents," they also taught their staff on tax process processes and vocabulary, which improved the accuracy and credibility of their client communications.  We have never encountered outsourced partners with this degree of commitment.Are there any areas for improvement or something LimTC could have done differently?Expanding their language assistance skills would be the only area we would suggest for improvement.  It would be helpful to have additional language coverage in the future because we operate in many different places.  Nevertheless, this was a little matter in comparison to the total benefit they provided to us. --- #### Back-Office Support for Software Company **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2024 - Ongoing **Project Summary**: LimTC provides back-office support for a software company. The team handles CRM data verification, client documentation, billing processes, and reporting to ensure smooth business operations. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CEO, Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 2, 2025 **Feedback Summary**: LimTC's support has led to a 40% reduction in time spent on administrative tasks, resulting in increased productivity and focus on client value and sales. The team is proactive, timely, and responsive to requests. Their seamless integration into the client's operations is truly commendable. "“Their ability to integrate into our operations was what most struck us about them.”" **BACKGROUND** Please describe your company and position. I am the Co-Founder & CEO of a software company Describe what your company does in a single sentence.Collaborate with your buyers in one centralised and trackable digital space, from first call to deal close and beyond. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Under the umbrella of our collaboration with LimTC, the most important task was to maximise and optimise the processes in the back-office to ensure that the employees in our department focused intently on the creation and optimization of the sales collaboration platform by Trumpet. Since our customer base grew fast we noted that handling the administratives, processing data or ordinary supporting was slowing our growth rate. On these grounds, we needed a reliable outsourcing company that would allow us to offload that burden and concentrate on growth and innovations. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC had been performing diverse types of back office activities such as the verification of the CRM data quality, the handling of documentation-related to clients,, facilitating the billing processes, and simplifying reporting sheams that once consumed a significant portion of internal time. They also put up mechanisms to see these things through to the end with a great accuracy and speed and they took their time to train their team on our platform so that the integration would seem to flow smoothly. The main achieveables that we got included enhanced data sanity, reduced time to transact business in respect for administration and simplified business processes that were aligned with our customer lifecycle. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our internal workforce had achieved reported a 40% decrease of time devoted to regular administrative operations and precision of documents and reports concerned to the clients increased significantly over the first several months. This had a direct effect on our productivity and provided our sales and product units the freedom to concentrate on the things that matter the most, which included providing value to our clients and closing the deal cycle.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC delivered exemplary project management services. They were always punctual, pro-active and responsive to new requests or changes. They were responsive and intentionally making an attempt to learn our kind of business made their work very effective. What was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to integrate into our operations was what most struck us about them. For us, that proactive attitude changed everything.Are there any areas for improvement or something LimTC could have done differently?No areas. --- #### Back-Office Outsourcing for Software Development Firm **The Project** - Services: Back Office Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. 2024 - Ongoing **Project Summary**: LimTC provides back-office services for a software development company. The team manages internal records, processes data sets related to IoT initiatives, and creates reports for stakeholders. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CEO, Software Development Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 3, 2025 **Feedback Summary**: LimTC's work has increased the client's overall productivity, decreased administrative mistakes, and improved response times for critical reports. Their assistance has freed the client to focus on their core technical job, resulting in quicker delivery cycles and higher client satisfaction. ""Their participation has directly benefited our business by relieving the administrative load."" **BACKGROUND** Please describe your company and position.I am the Co-Founder and CEO of a software development firm.Describe what your company does in a single sentence.One application. One pane of glass. One platform for all your data systems. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?One of our biggest concerns as a software development business specializing in digital transformation, Internet of Things solutions, and large-scale data input was handling the substantial administrative workload that accompanied our quick expansion. Routine but necessary back-office tasks like data processing, documentation management, vendor coordination, and internal reporting started to take up critical time and resources while our technical teams were busy creating solutions and completing projects. We specifically selected LimTC to streamline these administrative duties, guarantee accuracy and efficiency, and free up our core teams to concentrate on client-facing and innovative work. **SOLUTION** How did you find LimTC?Online SearchClutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.There was a wide range of tasks involved.  LimTC oversaw all administrative tasks from start to finish, including managing internal records, processing data sets connected to our IoT initiatives, creating reports for stakeholders and management, organizing vendor-related documentation, and assisting with compliance-related tasks.  Additionally, they created organized processes that reorganized previously disorganized regions.  Error-free documentation, timely vendor and client report submission, faster data input procedures, and an understandable knowledge-sharing system that increased our internal teams' productivity were among the main outcomes. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The results were profound and quantifiable.  Our teams overall productivity increased noticeably, administrative mistakes dramatically declined, and response times for critical reports improved.  Our developers and project managers were able to focus more on their core technical job because LimTC was handling these tasks, which resulted in quicker delivery cycles for our clients.  Because there were fewer internal delays, this improvement also helped us retain higher client satisfaction.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management was seamless and extremely competent. Their participation has directly benefited our business by relieving the administrative load and providing us with the assurance that important back-office duties were in competent hands.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The ability of LimTC to smoothly integrate with our business operations while upholding a high standard of accuracy and professionalism was what most impressed us.Are there any areas for improvement or something LimTC could have done differently?No areas. --- #### Call Center Services for Cloud Solutions Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: July - Aug. 2022 **Project Summary**: LimTC provides ongoing call center services for a cloud solutions company. The team is responsible for increasing the client's customer satisfaction and likelihood of customer advocacy. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Software Engineer, Cloudnosys,Inc. - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 23, 2023 **Feedback Summary**: LimTC’s efforts resulted in a 25% decrease in time spent on ticket resolution and a 20% decrease in customer churn rate. Their team was communicative, prompt, and responsive throughout the project. They leveraged their unique approach to streamline customer onboarding and ticket resolutions. ""What stood out most about LimTC was their ability to achieve substantial improvements in our project."" **BACKGROUND** Please describe your company and position.I am the Software Engineer of Cloudnosys,Inc.Describe what your company does in a single sentence.software development **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?call centercustomer support **SOLUTION** How did you find LimTC?Online SearchReferralClutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC decreased the onboarding time for our new agents by an impressive 40%, enabling them to become fully operational within an average of just three weeks. Our Net Promoter Score (NPS) increased from an initial 45 to an impressive 70 within the first six months, indicating higher customer satisfaction and a greater likelihood of customer advocacy. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project's success can be measured through several key performance indicators (KPIs): Reduced Onboarding Time: LimTC decreased the onboarding time for our new agents by an impressive 40%, enabling them to become fully operational within an average of just three weeks. Faster Ticket Resolution: Their efforts resulted in a 25% reduction in the average ticket resolution time, significantly improving both customer satisfaction and operational efficiency. Reduced Customer Churn Rate: Within the first year of our collaboration, CloudEye experienced a remarkable 20% reduction in customer churn rate. Increased Customer NPS Rating: Our Net Promoter Score (NPS) increased from an initial 45 to an impressive 70 within the first six months, indicating higher customer satisfaction and a greater likelihood of customer advocacy.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC's project management was characterized by effective communication and timely deliveries. They consistently met project milestones and deadlines, ensuring an efficient onboarding process for our 10 agents. Their team responded promptly to our needs, with a dedicated project manager assigned to address requirements and changes in a timely manner.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about LimTC was their ability to achieve substantial improvements in our project:  Their unique approach to streamlining agent onboarding and optimizing ticket resolution was truly impressive. The combination of customer support and customer success created a holistic approach that was unique and highly effective. The significant results they delivered in reducing churn rate, improving customer satisfaction, and increasing NPS scores showcased their exceptional capabilities.Are there any areas for improvement or something LimTC could have done differently?Our experience with LimTC has been flawless, and we can genuinely say that nothing comes to mind in terms of areas for improvement or doing things differently. Their performance and outcomes have exceeded our expectations, making this collaboration a resounding success. --- #### Customer Support Resources for Software Development Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: March 2020 **Project Summary**: A software development company hired LimTC to outsource their customer support team. The team provided customer support agents to assist the client's increasing demand and growth in customer base.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Software Engineer, Software Development Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Oct 13, 2023 **Feedback Summary**: Thanks to LimTC, the client saw a 200% rise in upselling revenue within the first year of engagement. Their customer churn rate declined from 13% to 6%; it reached as low as 3%. The team managed the engagement incredibly well. They adjusted flexibly to the client's needs and finished tasks on time.  ""LimTC did an incredible job."" **BACKGROUND** Please describe your company and position.I am the Senior Software Engineer of a software companyDescribe what your company does in a single sentence.Software Development **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Customer Service Outsourcing **SOLUTION** How did you find LimTC?Clutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired a team of Customer Support and Customer Success agents to assist with our increasing demand and growth of our customer base. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We hired a team of Customer Support and Customer Success agents to assist with our increasing demand and growth of our customer base. The customer success agent increased our upselling revenue by 200% within the first year and basically continued to double with each and every single year. This was made possible by our growing customer base. Additionally, the Customer success team did an incredible job in retaining some of the customer that were not satisfied with the service of had technical issues. Our yearly customer churn rate reduced from 13% to 6% and this year they have been able to reduce it to just 3%.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC did an incredible job. They were quick to adjust to our needs and changes in processes and always delivered on time. Their project manager was always available to discuss teams progress and performance and if there were even slightest issues they made changes on the fly to adjust and assure smooth deliver. Our business continued to grow and the scope of work had to be adjusted a bit. We were afraid that this would come with an increase in our price per agent but LimTC kept the same price even as they took on the additional work from us. This was very impressive in my opinion.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They knew our industry very well as they have worked with similar companies which was a huge plus for us. When we were looking at other vendors we didnt quite get the same feeling that they understood our business and industry and for this reason we decided to go with LimTC. We also found very impressive on their business continuity. We signed with them just as the global covid-19 pandemic broke out. It was amazing how they adjusted to remote work and had a business continuity plan to continue providing services without disruption. I would have to say we had more disruption on our end than LimTC and this again very much so impressed the entire team at our company.Are there any areas for improvement or something LimTC could have done differently?Honestly, nothing comes to mind here. We have never worked with such a professional vendor that literally goes above and beyond to providing exceptional services to our customers. We have single 2023 signed an extension for another 3 years with LimTC and look forward to working with them for year to come. --- #### Customer Service Support for Software Development Company **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: LimTC provides customer service support to continually improve the NPS score of a software development company. The team is responsible for managing the ticketing system and optimizing the customer satisfaction rate. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-CEO & Co-Founder, Software Development Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Sep 14, 2023 **Feedback Summary**: Thanks to LimTC’s efforts, customer satisfaction scores rose by 25%, and response times for customer inquiries decreased by 30%, resulting in quicker issue resolution. The team is highly collaborative, and internal stakeholders praise the service provider's commitment to success. ""Their ability to deliver significant improvements in NPS and customer satisfaction is truly impressive."" **BACKGROUND** Please describe your company and position.I am the Co-CEO / Co-Founder of a software companyDescribe what your company does in a single sentence.Celonis helps companies reveal and fix inefficiencies they can’t see, enabling them to perform at levels they never thought possible. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?LimTC was hired with the following specific goals and objectives: Increase the Net Promoter Score (NPS) by at least 15 points within the first year. Enhance overall customer satisfaction, aiming for a 20% increase in customer satisfaction scores. Efficiently manage and resolve an average of 10,000 support tickets per month. Implement a structured escalation process for second-line support, reducing the resolution time for complex issues. **SOLUTION** How did you find LimTC?ReferralWhy did you select LimTC over others?Referred to meCompany values alignedHow many teammates from LimTC were assigned to this project?15 agentsDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC provided a comprehensive solution that included the following key deliverables: Deployment of a team of 15 dedicated support agents, comprising 10 first-line support agents and 5 second-line support agents. Implementation of a knowledge base and ticketing system to streamline ticket management. Introduction of proactive customer outreach initiatives to gather feedback and measure NPS. Monthly performance reporting, including metrics on NPS, customer satisfaction, and ticket resolution times. Continuous training and skills development for support agents to improve their capabilities. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project resulted in several measurable outcomes that demonstrated significant progress and success: Net Promoter Score (NPS) increased by an impressive 20 points, indicating a significant improvement in customer loyalty and advocacy. Customer satisfaction scores rose by 25%, reflecting a substantial increase in overall customer happiness. Response times for customer inquiries decreased by 30%, resulting in quicker issue resolution. The backlog of unresolved support tickets was reduced by 40% within the first six months.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC exhibited excellent project management skills, consistently delivering items on time and meeting all project milestones. This ensured that our support operations ran smoothly without any disruptions.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most about LimTC was their unwavering commitment to exceeding our expectations. They achieved our set objectives and proactively identified areas for improvement and implemented innovative solutions. Their ability to deliver significant improvements in NPS and customer satisfaction is truly impressive.Are there any areas for improvement or something LimTC could have done differently?One area where there could have been improvement was in the speed of staffing. On average, it took approximately 2 to 3 weeks to bring new support agents onboard. While the quality of the agents hired was excellent, reducing the onboarding time would have allowed us to scale our customer support team even more rapidly to meet fluctuating demands. It's worth exploring ways to expedite the onboarding process in the future to ensure even greater flexibility in team size --- #### Call Center Services for Document Generation Platform **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: LimTC provides ongoing customer support support for a document generation platform. The team is responsible for scheduling and accomplishing customer calls and maintaining customer satisfaction ratings. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Templafy - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Sep 14, 2023 **Feedback Summary**: Thanks to LimTC's efforts, the client has seen a significant increase in customer satisfaction, much to their delight. The team is highly professional from a workflow standpoint, and internal stakeholders are impressed with the service provider's communication skills and technical expertise.  ""I don't believe anything is perfect in this world, but with LimTC, it has been a flawless experience."" **BACKGROUND** Please describe your company and position.I am the CEO of TemplafyDescribe what your company does in a single sentence.Templafy is the next gen document generation platform that automates all business document creation across organizations to activate and protect brands. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTC to for a full package covering Customer Support Line 1 and Customer Support L2. The main task was to integrate into our existing team and help us manage our volumes as they drastically increased. We additionally added their customer success agents a bit later as we found them to be a great partner and wanted to expand with them. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Good value for costCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC Customer support 1st line and 2nd line support worked identical schedules Monday through Friday -. 9 am CET to 6 pm CET working closely with our our UK and German offices. In certain instances, we did request a bit later hours to assist with coverage for our New York office. The team for L1 Support consisted of 10 agents and L2 Support consisted of 5 agents. In total, the team resolved between 5,000 - 8,000 tickets monthly. The customer success team consisted of 5 agents and worked more of an overlap schedule that was from 1 pm CET to 10 pm CET. This allowed them to overlap with all offices and provide customer success services across all of our regions. The main KPI for the Customer Success team was a Monthly customer satisfaction rating of no lower than 7.5 out of 10. We run a questionnaire after all customer monthly checks and ensure we're getting feedback. LimTC impressed us with the average feedback rating of never going below 9.0. Our internal team really struggled to maintain this kind of a score and these guys showed us up on it! **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Significant increase in customer satisfaction maintaining a minimum rating of 9.0 out of 10 Increase in Customer Retention Decrease of repeat issues from the same customers Better workflows were implemented because of clear and precise feedback on all levels. Increase response times by all channels Decreased onboarding time by up to 50% for L1. 35% L2 and 50% for customer success.Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything was delivered on time. The team is super professional, always on time and their senior management is always available should there be a need. No issues here.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?In general, I was literally impressed by everything. A few things that shocked me were their level of spoken and written English, their knowledge of our business and industry, and their expertise in building a proper structure within Customer Support and Customer Success. They provided a lot of value and even advice as we scaled with them. They have a family attitude towards their employees and this also fits within our culture. We certainly now feel that LimTC is a very important part of our business and look forward to growing with them!Are there any areas for improvement or something LimTC could have done differently?Truly nothing - I don't believe anything is perfect in this world, but with LimTC, it has been a flawless experience. --- #### Customer Support Services for AI Discovery Platform **The Project** - Services: Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Oct. 2019 - Ongoing **Project Summary**: LimTC provides customer support services for an AI discovery platform. They're primarily tasked with working with and providing support for existing and potential clients through email, chat, and phone. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Algolia - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 24, 2023 **Feedback Summary**: LimTC's support has boosted customer satisfaction and client retention, thanks to their fast replies and reliable support. They deliver on time and exhibit a strong understanding of the client's business and services. Their hands-on approach makes them a great extension of the internal team. ""They have truly become an extension of our business."" **BACKGROUND** Please describe your company and position.I am the Chief Executive Officer of AlgoliaDescribe what your company does in a single sentence.Algolia is the world’s only end-to-end AI search and discovery platform. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTC to build a customer success and customer support team. Our company grew significantly and we felt we were not keeping up with our customer requests for this reason we looked into building a new team with LimTC. **SOLUTION** How did you find LimTC?ReferralWhy did you select LimTC over others?Good value for costReferred to meCompany values alignedHow many teammates from LimTC were assigned to this project?15 AgentsDescribe the scope of work in detail. Please include a summary of key deliverables.The customer success team focused on working with existing clients assuring they are receiving the services they paid for. This also included health checks, regular check-ins with identifying opportunities to offer added services. The customer support team worked through email, chat, and phone to answer any questions from existing and potential new clients. New clients would be redirected to our sales team and existing client requests would be handled on the spot. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Our customer satisfaction has great increased since working with LimTC. Our existing customers noted faster reply times and better overall customer service. Our client rentention has significantly increased.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project manager was provided to us as a small added cost that oversaw the entire delivery of the project. LimTC did an incredible job with onboarding new agents and handling inbound requests and they delivered everything on time without delays. They have truly become an extension of our business.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I found it very impressive how they understood our business and basically hit the ground running from the very first employee we hired through LimTC. Additionally, I was impressed by the quality of candidates they offered during the staffing phase. Each candidate brought to the interview was exactly what we were looking for. Additionally thanks to their CEO, Anton who took the time to join our monthly calls and was very involved in the entire process assuring everything is coming together smoothly.Are there any areas for improvement or something LimTC could have done differently?Nothing comes to mind. This has been an incredible experience and we look forward to continuing working with LimTC! --- #### Call Center Services for E-Commerce Company **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing - Project size: $50,000 to $199,999 - Project length: Sep. 2020 - Ongoing **Project Summary**: LimTC has provided call center services for an e-commerce company. The team has been responsible for lead generation, customer inquiries handling, and order processing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & President, E-Commerce Company - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 24, 2023 **Feedback Summary**: LimTC's efforts have resulted in substantial improvements in sales figures, customer retention, and customer satisfaction ratings for the client. Their responsiveness and adaptability to changing requirements have showcased their commitment. They have been proactive, skilled, and creative. ""Their proactive approach, problem-solving skills, and attention to detail were commendable."" **BACKGROUND** Please describe your company and position.I am the Co-Founder and President of an ecommerce companyDescribe what your company does in a single sentence.We are Canada's leading and fastest-growing eCommerce agency. We provide full-service digital marketing solutions and deliver enterprise omnichannel e-commerce solutions for retailers, manufacturers, and wholesalers worldwide. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTC to improve our sales performance and enhance customer support for our Ecommerce company, aiming to increase revenue and customer satisfaction. **SOLUTION** How did you find LimTC?ReferralWhy did you select LimTC over others?Referred to meCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC provided comprehensive Sales outsourcing and call center services, including lead generation, customer inquiries handling, and order processing. Their key deliverables included a dedicated sales team, a well-managed call center, and detailed reports on customer interactions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project yielded significant improvements in sales figures, with a notable increase in conversion rates and customer retention. Customer satisfaction ratings also improved, leading to higher positive reviews and referrals.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC's project management was exemplary. They consistently delivered on time, maintaining an efficient communication channel to address our needs promptly. Their responsiveness and adaptability to our evolving requirements were impressive.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out the most about LimTC was their highly skilled and professional sales team, capable of understanding our products and engaging customers effectively. Their proactive approach, problem-solving skills, and attention to detail were commendable.Are there any areas for improvement or something LimTC could have done differently?None --- #### Call Center Serices for IT Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Apr. 2022 - July 2023 **Project Summary**: LimTC provided call center services for an IT company. LimTC provided a team of sales development representatives and account executives to generate leads and attract new clients for the client's business. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Miles IT - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 15, 2023 **Feedback Summary**: LimTC’s team exceeded the client's expectations and generated an average monthly revenue of $9,200 during the first year of working together. The team optimized the client's processes by creating internal documentation. LimTC was organized, delivered work on time, and adapted to changes quickly. ""They really took the time to understand our organization, our goals, and our existing processes."" **BACKGROUND** Please describe your company and position.I am the CEO of Miles ITDescribe what your company does in a single sentence.Miles IT is a leading IT company that is dedicated to helping businesses nationwide accomplish more through the use of technology. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Our goal was to increase the number of inbound leads and the number of closed deals to significantly increase our revenue. **SOLUTION** How did you find LimTC?ReferralWhy did you select LimTC over others?Referred to meCompany values alignedHow many teammates from LimTC were assigned to this project?13 Agents total. 7 SDR and 5 account executives to be specific.Describe the scope of work in detail. Please include a summary of key deliverables.We required a full stack team of SDR's (appointment setters) and Account Executives to close the deals. The team consisted of 7 SDR's and 5 Account executives. Each SDR was tasked with scheduling 40 appointments monthly Each Account executive was tasked with closing a minimum of 3-5 deals on a monthly basis. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The SDR's truly impressed us and they were able to schedule anywhere between 60 to 80 appointments per month per each individual SDR agent. The account executives likewise did an amazing job closing the deals. The average expected monthly revenue was $5,000 per month and they were able to almost double that. During our first year of working with them, they average to close $9,200 per account executive on a monthly basis.Describe their project management. Did they deliver items on time? How did they respond to your needs?They did an incredible job. LimTC is very organized and structured and delivered everything in a timely manner. We had a few changes that were implemented to our processes and the team adapted right away without any kind of issuesWhat was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They really took the time to understand our organization, our goals, and our existing processes. They turned all of our processes into a single document which they used internally to onboard new agents in record time. We now also use this document internally.Are there any areas for improvement or something LimTC could have done differently?Honestly, this is the first organization that we work with that we feel that everything is ideal. We were a bit skeptical at first because they are quite expensive but the ROI turned out to be well worth this investment. We look forward to working with LimTC team for years to come. --- #### Customer Support for IT & Digital Transformation Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: June 2023 - Ongoing **Project Summary**: LimTC provides customer support for an IT and digital transformation company. They handle customer queries, troubleshooting technical issues, and ticket management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, IT & Digital Transformation Company - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 6, 2023 **Feedback Summary**: The engagement has led to a 30% reduction in ticket resolution time and a 20% increase in positive customer feedback. LimTC demonstrates a high level of professionalism and responsiveness. The team provides tailored solutions and maintains clear communication. They had exceptional customer support. ""They possess an in-depth understanding of our IT services and are able to address complex issues with ease."" **BACKGROUND** Please describe your company and position.I am the CEO of an IT and digital transformation company.Describe what your company does in a single sentence.We are a global IT and digital transformation champion. We deliver strategy, customer experience, solution engineering, managed services and software products. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTC with the specific goal of improving our IT services company's customer support by providing efficient and reliable L1 support. LimTC was tasked with handling customer queries, troubleshooting technical issues, and ensuring customer satisfaction. **SOLUTION** How did you find LimTC?ReferralClutch SiteWhy did you select LimTC over others?Good value for costReferred to meHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC's scope of work included providing L1 customer support for our IT services company. They handled a wide range of customer inquiries and technical issues, ensuring prompt and effective resolution. Key deliverables included the timely response to customer queries, accurate problem diagnosis, and efficient ticket management to ensure smooth customer interactions. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from the project were exceptional. LimTC's L1 support significantly improved customer satisfaction, as evidenced by a 30% reduction in average ticket resolution time and a 20% increase in positive customer feedback. These results demonstrated the progress and success achieved through their dedicated efforts.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC's project management was excellent. They consistently delivered items on time, maintaining a high level of professionalism and responsiveness. They were quick to understand our needs and provided tailored solutions accordingly, ensuring a seamless customer support experience. Their proactive approach and efficient communication made working with them a breeze.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us the most about LimTC was their team's expertise and commitment to delivering exceptional customer support. They possess an in-depth understanding of our IT services and are able to address complex issues with ease. Their dedication to customer satisfaction and their ability to consistently provide prompt and accurate resolutions set them apart from other service providers.Are there any areas for improvement or something LimTC could have done differently?There are no areas for improvement that we can think of. LimTC exceeded my expectations in every aspect of the project. Their level of service, professionalism, and technical expertise were exceptional. They consistently met or surpassed our requirements, making it a truly positive and rewarding experience working with them --- #### BPO for Consulting Company **The Project** - Project size: Confidential - Project length: Apr. 2022 - Ongoing **Project Summary**: LimTC has provided customer support outsourcing services for a consulting company. They have helped manage the development and tax appeals process for the client. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Consulting Company - Industry: Business services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Nov 16, 2022 **Feedback Summary**: Thanks to LimTC's work, the client has witnessed an increase in service quality. They are very communicative and responsive, ensuring a seamless workflow. Their hard work ethic and flexibility are hallmarks of their work. ""They proved that they are not only brave and free but also very hardworking."" **BACKGROUND** Please describe your company and your position there. Our company provides our customers with property tax management services. I'm a manager **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? Our existing clients and their needs needed to be taken care of while we grew. We outsource our customer support team to LimTC so that we can focus primarily on our growth. **SOLUTION** How did you select this firm and what were the deciding factors? The results from other BPO providers never met our expectations, due to a couple of factors that influenced our decision; - It was necessary for us to have a team that was solely responsible for our task instead of juggling several projects at once. - Very high level of English proficiency. - Constant feedback and open communication. Describe the project in detail and walk through their service package. In NYC, the team assists developers and multi-property owners with tax appeals, reductions, and filings. How many resources from the vendor's team worked with you, and what were their positions? 1 Project Manager 1 Team Lead 6 Customer Support Agent **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Before LimTC, we had to assign our internal project managers to clients to be able to provide high quality service, which resulted in significant cost increases and a lack of focus on their core competencies. In an attempt to build an internal customer service team, we have been unsuccessful in finding or creating talent for a long time. How effective was the workflow between your team and theirs? Communication between the assigned project manager and every team member is very active almost daily. So far, everything has been seamless. What did you find most impressive or unique about this company? We were pleasantly surprised by how much easier it was for us to onboard LimTC than a local one, as this job requires a deep understanding of NYC property management and laws. Due to the existing shortages and conditions in Ukraine (where LimTC and the team are located), we had some concerns, but impressively enough, they proved that they are not only brave and free but also very hardworking. Are there any areas for improvement or something they could have done differently? It would be great if they could provide service 24 hours a day. --- #### Customer Support Outsourcing for SaaS Company **The Project** - Services: Business Consulting - Project size: $200,000 to $999,999 - Project length: Oct. 2021 - Ongoing **Project Summary**: LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, SaaS Company - Industry: Business services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 22, 2021 **Feedback Summary**: The client is delighted with LimTC's work. Using their profound patience, the team has diligently taken the time to understand the project requirements and find the best solution. They've truly cultivated a solid partnership through their superb expertise and excellent project management skills. ""The project has been very successful — LimTC truly feels like an extension of our company."" **BACKGROUND** Introduce your business and what you do there. I’m the CEO of a SaaS provider. Our product is subscription-based. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with LimTC? Our internal team was struggling to provide round-the-clock customer service and support, so we needed someone to take over. **SOLUTION** What was the scope of their involvement? LimTC provides customer service agents. They first identified the type of agents we needed. Once the agents were assigned, we introduced them to our CRM and our other platforms. The agents are fluent in English, and their main job is to help our customers use our product. What is the team composition? We work directly with Anna (Managing Partner & Co-Founder) and the CEO. How did you come to work with LimTC? We found them along with a few other companies on Clutch. After interviewing all of them, we liked LimTC the most because they took the time to understand our requirements. How much have you invested with them? We spent $20,000 per month. What is the status of this engagement? The project started in October 2020 and is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The project has been very successful — LimTC truly feels like an extension of our company. They’ve taken the time to learn our requirements and provide suitable agents. How did LimTC perform from a project management standpoint? Their project management is excellent. We regularly communicate through Slack and WhatsApp. What did you find most impressive about them? LimTC is very patient and takes the time to find the best agents for the project. Furthermore, the team is always available. Whenever I call them about an issue, they immediately understand the problem and try to solve it. Overall they’re an excellent team — we’ve got a great working relationship with them. We actually plan on expanding our partnership. Are there any areas they could improve? They could’ve been quicker when it came to finding candidates. However, I understand that our requirements are quite hard to fulfill. Do you have any advice for potential customers? Be patient and don’t expect to see results immediately. Overall, they’re a great team. --- #### 24/7 Chat Support for SaaS Provider **The Project** - Project size: Confidential - Project length: Mar. 2019 - Ongoing **Project Summary**: A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Customer Support Operations, SaaS Provider - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Mar 12, 2021 **Feedback Summary**: Thanks to the LimTC team, the company not only fulfilled its goal of providing competent 24/7 chat support to its users, but they actually helped improve the overall internal process. The team's passion and hands-on approach led to both parties having good communication during the project. ""Their hands-on approach and passion are impressive." " **BACKGROUND** Please describe your company and your position there. Saas provider. Head of Customer Support **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? We were looking for L1 Customer Support Specialists, whom with Technical Knowledge, Great communication skills and quick learner. What were your goals for this project? Our aim was creating a 7/24 live chat channel for our customers to provide best after sales experience. **SOLUTION** How did you select LimTC? LimTC as a service provider was easy to recognize from the very first conversation with their knowledge, experience and, the western mind set. Describe the project in detail. After deciding that the LimTC will be our vendor for this project, we quickly handle knowledge base, expectations and objectives. Anna as a co-founder was our main contact and with her outstanding Customer Support/Success knowledge and managing experience we began building team with no hassle. What was the team composition? Started with 2 L1 specialists and grow to 6 people within 3 months. Nowadays managing 10+ people team **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Thanks to their adaptation, experience and open communication, the LimTC team not only dominated our processes, but also lead us in to improvement and ensured that our daily operations running smoother than ever. How effective was the workflow between your team and theirs? LimTC become part of our team, never had any issue for communication. They are always available and very responsive for any requirements. Our trust in their team has allowed us to focus on development of our platform and deliver better every day. What did you find most impressive about this company? Their hands-on approach and passion are impressive. Competencies in owning the project fully, understanding processes from the day one and spreading it to all teams successfully. Are there any areas for improvement? - --- #### Lead Generation for SaaS Provider **The Project** - Services: HR Consulting - Project size: $10,000 to $49,999 - Project length: Jan. 2017 - Ongoing **Project Summary**: A SaaS provider were in need of partners that would help them expand into the global insurance market. They chose LimTC to be that partner. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Global Sales, SaaS Provider - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 9, 2021 **Feedback Summary**: Thanks to the efforts of the LimTC team, the company received a continuous flow of highly qualified leads to conduct demos. The team arranged all the follow-up and contractual paperwork up until closing the deals. This allows the company to focus on their operations. ""I would really highly recommend this vendor." " **BACKGROUND** Please describe your company and your position there. We are a leading Customer Experience and Reputation Management SaaS provider specialised in the Insurance and Banking Industry working with most Global Financial Services Organisations **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? For our heavy expansion in the Global Insurance market, we were looking for talented enterprise level experienced multi-lingual Lead Generation and Sales Specialists What were your goals for this engagement? Our goals were to identify and pitch to a defined list of Global Insurances in every country **SOLUTION** How did you select LimTC? LimTC stood out as the best high value low cost provider for any level of staff required to run the project smoothly and effortlessly. Describe the engagement in detail. After sending a job description and defining in detail the exact level of staff needed, they were able to immediately provide tried and tested staff from their own base. What was the team composition? We recruited two highly qualified multi-lingual Sales exectutives who were tried by LimTC, fully trained and prepared and were able to hit the ground running from day one **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? We received a continuous flow of higly qualified leads to conduct demos with and after the demos, LimTC staff arranged all the follow-up and contractual paperwork up until closing which enabled us to focus purely on the highest value tasks for the client. How effective was the workflow between your team and theirs? We are still working with the staff from LimTC, they have seemlessly integrated into our team and although they are based in Kiev, there is never any issue with time zone differences or communication, they are always available, very easy to manage and extremely adaptable. What did you find most impressive about this vendor? What I found most impressive about LimTC is the owner's ability to listen and understand the exact requirements, understand the environment and the particilar challenges of the tasks and therefore to identify exactly the perfect match for the task. The owner is always available for any issues, manages any expectations or challenges so that I can concentrate on growing the business with qualified staff without the hassle of having to manage them. I would really highly recommend this vendor. Are there any areas for improvement? --- #### Digital Marketing for Consumer Rewards Marketing Company **The Project** - Services: Other Digital Marketing - Project size: $50,000 to $199,999 - Project length: Sep. 2020 - Ongoing **Project Summary**: LimTC was hired by a consumer rewards marketing company to assume the lead on a digital marketing project. The team will serve as an extension of the company and will take ownership of the platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, 2 Reward Me - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 19, 2020 **Feedback Summary**: After a successful launch, the LimTC team is able to organically grow the company's social media engagement and followers. They were able to build innovative solutions to achieve their goals. The team continues to support the client with their experience and prowess in the field. ""They were able to understand my requirements and were able to offer me the expertise I was looking for." " **BACKGROUND** Please describe your company and your position there. I’m the Chief Executive officer of 2 Reward Me, a Digital loyalty platform is a cloud-based digital marketing platform for marketers and brands/merchants of any size. If you need to engage and retain your customers while collecting data through multiple marketing touchpoints, take your Loyalty, and Coupons mobile. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? I was looking for Experts in the field of Marketing to join my team considering that 2 Reward ME is a new project empowered by Clearline Mobile, a leading marketing platform that has been in the market for more than 10 years. So I hired a Digital Marketing Director and a Social Media manager with no hassle and at a very affordable rate. They boosted the pace and I was able to launch 2 Reward Me on the planned date of the launch. I never expected outsourcing to be that effective, their team understood my market very quickly and was able to approach the market and face the challenges. They have taken a load off my shoulders, they surprised me with running the project smoothly and finding solutions to any problems they meet. Now I can rely on them and focus on my core functions and my other projects. What were your goals for this project? I wanted support to launch my project in time and a team to rely on to deliver excellent service to my customers. My customers are mainly C level and to meet their expectations and deliver excellent service is a bit difficult, however they were able to make that happen. **SOLUTION** How did you select LimTC? I have looked everywhere and i have seen them listed in several review sites on the top list of BPO firms in Ukraine, i thought they were only into the IT field, however they surprised me by taking the extra mile and handing over CVs to experts in my field and when i screened them i knew why LimTC have made it to the top of the list of BPO firms in Ukraine. The main review platform I relied on was Clutch as I know it's authentic and reliable. Describe the scope of their work in detail. The Marketing Director should take ownership of the platform, he is responsible to attend online meetings/pitches, work on proposals, onboard clients, support customers, and work on proposals for other identities as well. The Social Media Manager has to manage all the social media accounts of the company, attend to customer inquiries, and act as a community manager. What was the team composition? I hired a Marketing Director, Social Media Manager, a person for lead generation & a graphic designer to support our Social Media Manager. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? It was a risky move, but it was worth it! I was able to launch my project in-time, got more organized and had a team to support me with their experience and knowledge. My social Media has been successful and I was able to organically generate engagement and increase my followers. Our Graphic Designer was able to build a solid strategy aligned with our goals and activities. How effective was the workflow between your team and theirs? It was smooth and easy, we were always connected through different channels such as Slack, Zoom, Google meeting and they were always attentive to all communication channels and had a quick turnaround time What did you find most impressive about this company? They are trustworthy, transparent and reliable. They were able to understand my requirements and were able to offer me the expertise I was looking for. They took the extra mile and offered services that were not on their portfolio. Are there any areas for improvement? It will always be the financial factor. I believe they are a bit expensive, however their pricing is reasonable for the value they deliver. Their team is built of professionals in different fields and it makes sense that keeping them on-board has a high cost! --- #### Virtual Staff Augmentation for Data & Digital Agency **The Project** - Services: IT Staff Augmentation - Project size: $10,000 to $49,999 - Project length: Dec. 2019 - Ongoing **Project Summary**: LimTC provides virtual assistants and pre-sales support personnel for a data and digital agency. One of their notable projects involves helping the sales team with scheduling appointments and qualifying leads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Agency Head, BESTOFMINE - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 21, 2020 **Feedback Summary**: The virtual assistants helped account managers get more organized, meeting the internal team's expectations. LimTC always stays connected using Slack, Zoom, e-mails, establishing a seamless workflow. The team provides professional work in a timely manner. ""Their team is extremely professional and honest, the value I got was more than the investment I paid." " **BACKGROUND** Please describe your company and your position there. I am heading Data & Digital Business for BESTOFMINE, a performance-driven ‘Data & Digital Agency' providing analytics, marketing, and technology consultancy services. Following are focus areas: Data and Digital Intelligence Marketing Implementation & Optimization Market Research & Strategy Digital Sales Optimization Events & Conference Services Training & Workshops We are working on Distance Learning Portal to provide free education to everyone. Proprietary Rights on Data Exploration and Data Hub, and CleverGraph which helps Data Visualization and Analytics capability improvements in Students to Business Leaders. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? The services I hired from LimTC are various as I was proposed a solution by Anton their CEO. Due to the market situation, I’m always careful withholding my liquidity solid which means I had to eliminate unnecessary roles, which I think were needed but not mandator such as Virtual Assistant, Pre-sales support. Later on the line, I was proposed by them to approach the U.S market as they believed in what we do and they have a solid database built from paid resources so they can reach decision-makers easily and propose our services. As an add-on, we hired them for lead-gen and till now it worked well as they have generated a couple of cold leads that turned into clients. Other than that, we newly initiative our services in Events & Conferences by partnering with IICD Group - UAE. Hence we were looking out some companies who can help us build leads and databases so we can target our B2B and B2C prospects for our Events and Conferences. What were your goals for this project? Building a clean and most accurate database for us; I wanted to eliminate the hassle of looking after my back-office operations and I wanted to support my account managers with virtual assistants and my sales team with pre-sales outsourced service which helps them schedule appointments and qualify our leads. **SOLUTION** How did you select this vendor? I was approached by one of their marketing team on LinkedIn, and when I checked their website and their reviews in the clutch, I think they were on of the top companies on the clutch and had many reviews Describe the project in detail. My account managers had a lot on their plate and used to sometimes be late on their reports and sometimes had to reschedule appointments but now with each having a virtual assistant that’s always connected through different communication channels helping them in preparing their presentations, reminding them of their appointments, scheduling appointments, etc.. The presales services helped my sales team with qualifying leads, scheduling appointments, etc.. The lead - gen helped me approaching the U.S market which was off my plans at the moment but it was a good hit. Building a database for following; Visitor Database Exhibitor Database Sponsor Database Students Database Delegates Database What was the team composition? The team was composed of 7 virtual assistants, 6 pre-sales team members and 3 for lead generation **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The virtual assistant helped my account managers got more organized and have more time to serve my clients. The pre-sales service helped me downsize the sales team while having the same outcome or results. Lead-gen helped me to approach the U.S market and was able to sign-up with 2 companies till now. How effective was the workflow between your team and theirs? It was very smooth, we were always connected using Slack, Zoom, e-mails and when needed we ran paid phone calls but overall I would say the workflow was seamless that no one ever reported that he was unable to connect with them or they were delayed in their work. What did you find most impressive about this company? It’s well organized, their team is extremely professional and honest, the value I got was more than the investment I paid. Are there any areas for improvement? I just think they need to increase their services bandwidth. --- #### Outsourced Customer Support for Educational Company **The Project** - Project size: $50,000 to $199,999 - Project length: Apr. 2018 - Ongoing **Project Summary**: In the beginning, LimTC provided customer support to handle incoming inquiries. They've since expanded their role to include a community manager for the company chat, virtual assistants, and a technical team. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, E-Smart Academy - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 3, 2020 **Feedback Summary**: LimTC's support has helped the business save about 40% of employment expenses. They're responsible for building the team, bringing everyone up to speed, and hitting set milestones. While their pricing might be a bit of an investment for startups, their value is fair. ""They were very proactive and approached us with suggestions and reports on a weekly basis." " **BACKGROUND** Please describe your company and your position there. I'm the CEO and Co-founder of E-smart academy, an educational platform, built to spread education and make it affordable to everyone. It connects tutors across the globe with students willing to learn. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? It was difficult as a start-up online educational platform to reach tutors across the globe and to also reach students. But the challenge was also to be able to handle incoming inquiries through phone calls, e-mails and online chatting. We have assigned a bot for a while, but realized that having a Bot makes us lose opportunities, many tutors & students lost interest to come on-board when they were getting bot responses. I have tried building an in-house team but unfortunately, it was a huge expense on my balance sheet and they were not able to meet my expectations. What were your goals for this project? To design a workflow that could run smoothly and in an organized pattern. Deliver excellent service to the platform users whether it was instructors or students. To assign customer support to moderate all the online classes and rectify any technical issues. **SOLUTION** How did you select this vendor? When I decided to outsource my services, I went through many company websites and visited many review sites. It was difficult to choose because I had 2 options, either to hire LimTC at a high investment or higher another firm in India at a lower investment. But because I have a bad experience with using outsourcing firms in India and Philippines, so I decided to try LimTC instead of compromising on the quality of service. Describe the project in detail. Initially, it was that I needed a customer support team to handle my incoming inquiries. But when i briefed LimTC about my platform they were proactive and proposed to have: a customer support team to look after my incoming inquiries a community manager to look after the chatting part a virtual assistant for myself and every tutor who registers on the platform to help them with organizing their files, helping them with presentations, correcting homework, etc. a technical team to moderate all classes to make sure issues are rectified immediately What was the team composition? The team were 7 customer support, 3 community managers, 35 Virtual assistants & 10 moderators **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The platform has been running smoothly, we are receiving hundreds of new instructors registration and many students have been registering for new courses. I have never expected that an outsourcing firm would be able to meet my expectations and support my platform in this way. They have absolutely saved me approx. 40% on my employment expenses and taken away the hassle of building a team and training them, they just took over the project and started hitting every milestone i set! How effective was the workflow between your team and theirs? It was easy, we were always connected at all times through different channels. I didn't have to worry about incoming inquiries and I never got an issue raised from an instructor or student regarding any matter related to LimTC services. What did you find most impressive about this company? They hit every milestone i set, they were very proactive and approached us with suggestions and reports on a weekly basis showing how successful our platform is running, and how many students and instructors they were able to get on-board after rectifying their inquiries Are there any areas for improvement? It will always be the pricing. I do agree that in comparison to other companies their pricing is fair, and I agree that they deliver high value. But still, for a start-up, it was difficult to decide to invest a huge amount while it's the first time to use their services. But I'm glad they were able to deliver what they promised. --- #### Outsourced BPO Services for Digital Marketing Agency **The Project** - Project size: $10,000 to $49,999 - Project length: Feb. 2019 - Ongoing **Project Summary**: LimTC provides resources to facilitate a digital agency's operations. They've taken on a third-party client's customer support and have also assigned virtual assistants to each internal account manager. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** CEO & Owner, Digital Marketing Agency - Industry: Advertising & marketing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 2, 2020 **Feedback Summary**: Since LimTC joined the project, the in-house staff has been more organized and now meet deadlines. The end clients have also commended LimTC's support. While the team doesn't currently accept short-term contracts, the quality of their services speaks for itself. ""They were able to understand the needs of my client and assign native speakers." " **BACKGROUND** Please describe your company and your position there. I'm the CEO and owner of a marketing and advertising agency and we specialize in Digital marketing. We offer our clients a wide range of services such as Creative management, Social Media Management, Web development, etc.. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? Prior to hiring LimTC, my team were always late in submitting their task and used to sometimes miss deadlines or tasks could fall off their calendar. Also as a digital agency, it was depressing that our response rate to our Client's social media account and webchat was always delayed, the turn around time was a big issue and this matter affected my business reputation. I had to do something about it and that's when I decided to outsource some services to a third party What were your goals for this project? My main goal was to deliver value to my clients, to deliver excellence in customer service. We wanted to improve our reputation in the market and be able to offer 24/7 customer support on their website and social media accounts and also have an expert to be assigned for these tasks **SOLUTION** How did you select this vendor? I was referred to this vendor by a friend of mine, but again i know outsourcing is a critical matter because the third party will represent your brand so i went online checked their website and their reviews on Clutch in specific as i trust this website and it seemed they were reliable and good feedback from their clients Describe the project in detail. The project was to take over all the customer support on our client's website and to have it assigned to a community manager to ensure the quality of service. But I have proposed a really good solution by LimTC team, it was to also assign a virtual assistant to each of my account managers to help them meet their deadline and have a smooth process.  Honestly, I hesitated but after experiencing their service, i mean it has smoothened the internal process and the team started picking up again and that's when i decided to rebrand my company. To sound out loud that things have flipped and its time to gain my reputation back in the market What was the team composition? The team was initially 3 virtual assistants, 5 Customer support and 2 Pre-sales. Then later when we decided to launch a few e-commerce websites we hired 3 more customer support **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? My team has been very organized and are meeting their deadlines. We were to retain our existing clients and gain positive feedback from them and was able to gain 3 new clients who were amazed by the customer support service on the e-commerce sites. How effective was the workflow between your team and theirs? We are assigned a main contact who would report to myself on a weekly basis, but overall there was continuous communication between both teams using several communication channels such as Slack, Zoom, etc.. It was really smooth and easy, haven't got any issues raised by my team regarding the workflow. What did you find most impressive about this company? I was shocked that they were able to understand the needs of my client and assign native speakers, with more than 50% off the expenses I would spend in Dubai to hire such expertise! They are cost-effective, affordable especially when signing a very long-term contract Are there any areas for improvement? I think they need to start taking over short-term contracts because if it wasn't my referral and the reviews I have seen on Clutch i wouldn't have accepted to sign a long-term contract before trying their service in a short-term contract. --- #### Customer Support for Construction Consulting Company **The Project** - Project size: $10,000 to $49,999 - Project length: Dec. 2017 - Dec. 2019 **Project Summary**: Limitless Technology Consultants (LimTC) supports business processes such as customer service helplines and software development. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Consulting Company - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 10, 2020 **Feedback Summary**: The vendor's services helped gain new clients and retain existing ones. This resulted in higher customer satisfaction and increased profits. The vendor is a collaborative team that's committed to reaching stakeholders' goals.  ""Their workflow was seamless and synced from the beginning." " **BACKGROUND** Please describe your company and your position there. CEO and Owner of a consulting company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? After much research and countless hrs of going over reviews and meeting potential companies i choice to hire LimTC based on their track record and on the immediate results for customer service and support What were your goals for this project? My goal was to could provide new, potential and existing clients with support and customer service 24/7. I wanted that new clients could ask range of questions and get custom and real time feedback vs standard F&A. We also needed support on software we developed or handling basic technical issues and making sure clients could get the help the needed at any time from login, security, server to trouble shooting. **SOLUTION** How did you select this vendor? Anton and his team outlined a solution that built for me a dedicated support team of 15 people, 24/7 1st and 2nd support. This team had lead for each region as well as a manager to supervise the entire operation. The team made sure to cove all my pain points as well as suggest other areas they could support or streamline to make my clients satisfied. Describe the project in detail. The challenge i had was providing support for my IT services and software development for the USA, EMEA and APAC Regions. Not only did I need a dedicated team but the ability to provide 1 and 2nd line of support 24/7. What was the team composition? The Team has 2 team leads, one manager and Anton also was involved to check the overall process of the team and management. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We had great success in retaining our current clients as well as closing new clients. The ability to always be there and provide support and customer service and not pull my other team away from its duties in sales for example was a tremendous help for my company and resulted in higher profits and satisfied customers! How effective was the workflow between your team and theirs? Their workflow was seamless and synced from the beginning. Not only did LimTC team do their job well they integrated with my company and team as if to say we were 1 and the same. Perfect Harmony! What did you find most impressive about this company? What me and my team found impressive was the level of commitment by the LimTC team and most importantly Anton's involvement. Most companies, the hierarchy is not involved or only checks occasionally . With Anton he also made sure to get involved by being aware and in the beginning of the project hands on to ensure success. Are there any areas for improvement? can't think of any!! Above and beyond my expectations and goal was executed by LimTC --- #### Customer Support for Plagiarism Software Company **The Project** - Project size: $50,000 to $199,999 - Project length: Sep. 2017 - May 2019 **Project Summary**: Limitless Technology Consultants (LimTC) was responsible for lead generation and customer support for a plagiarism checking software company. They later expanded their role to include further sales development. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Head of SDR, Plagiarism Checking Software - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 23, 2019 **Feedback Summary**: The client's monthly lead rate increased by over 400%, and the customer support provided had a success rate of 98%. Limitless Technology Consultants (LimTC) integrates seamlessly into a team to best provide quality service. Their team is professional and punctual. ""They truly showed that they care about their work and always delivered." " **BACKGROUND** Please describe your company and your position there. Our company is one of the top Plagiarism Detection Software available for K-12 & Higher Education. My position is head of the SDR Department. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We initially hired them for SDR services as we were struggling in generating enough appointments for our sales department. They were able to step in confidently and drive the promised numbers on a monthly basis. We loved their approach and clear experience in Sales and decided to also add a Team of Sales Reps to help us close deals . Furthermore, we also added a team of Customer Support to assist in supporting all the new business we had generated. What were your goals for this project? Our initial goals were to generate more appointments for sales department. Later we implemented Sales Goals and Customer Support goals as we expanded with them in other departments. **SOLUTION** How did you select this vendor? Initially, we had heard of them as they are also a Ukrainian based Company with offices in Kyiv. We reached out to them directly and were truly impressed by their approach in assessing our needs, sharing their ideas on improvement and in a matter of days preparing a Go-To-Market strategy. Describe the project in detail. We had scheduled a meeting with their senior management in our office. They attended with two project managers, their CEO and a business analyst which was closely capturing and taking notes on the entire discussion. After a single meeting they had initiated another meeting to present us with their vision and ideas on how they will be able to execute and drive results. It was in high detail and impressive, we signed with them the next day after internal discussion. They built an SDR team of 10 employees for us supporting a team of 15 sales reps. From the first week, each rep had already generated two or more appointments and the numbers just increased from there. What was the team composition? After we had scaled with them the overall team composition was 10 SDR's 10 Sales Reps 5 Customer Support **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They increased our monthly Lead rate by over 400% Their Sales reps delivered between 50,000 - 100,000 on a monthly basis. The quota per sales was 10,000k monthly ARR. Their Customer Support had a success rate of 98%. Meaning almost all customer provided a very high satisfaction rate on the support they received. How effective was the workflow between your team and theirs? VERY! They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and one day of every week their team would come and work from our office to make us feel like a single team/unit on the same mission. What did you find most impressive about this company? I really liked just how personal they treated our mission, business, and clients. They truly showed that they care about their work and always delivered. They assigned multiple senior project managers to our project and the CEO was also involved to assure we were always on track to achieve our targets. Are there any areas for improvement? I noticed some of the employees had somewhat older laptops which would lag or slowdown during specific cases. The only recommendation is to maybe invest in some employees for new hardware. But in most cases, their employees had absolutely no problem with the hardware. --- #### Call Center Services for Community Site **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: May 2019 - Ongoing **Project Summary**: Limitless Technology Consultants provided call center services, integrating their own team into the client's workflow. They reach out to specific customers to discover consumer needs and problems. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Director of Partnerships, Community Site - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 19, 2019 **Feedback Summary**: The team started small but has been able to quickly scale up without sacrificing the quality of their service. LimTC devoted three senior team members to the project to ensure a smooth, stable workflow. They've always hit target numbers, proving their ability to adapt to individualized needs. ""We had several specific requirements for this project, and they did a great job of working with us to meet them." " **BACKGROUND** Introduce your business and what you do there. We’re a community product reviews site, part of a much larger company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Limitless Technology Consultants? We were looking for a scalable team of experienced callers who could converse comfortably and clearly. In the past, we’ve used various service providers, but it became very difficult to manage a large team of freelancers. We wanted a solution that would allow us to keep a large team while being able to manage them in a more streamlined fashion. **SOLUTION** What was the scope of their involvement? We worked with them to build a team that meets the skillset we needed. For us, they work similarly to an in-house call center. So, when they’re calling users, they act as a representative of our company. Because of that, it was very important to us that they were clear, professional, and organized. They call our users to converse about our services and gain insight into pain points. Going into the project, we wanted to start small, but scale fast to deliver a lot of results. After our first few months, we started to add more people to grow the team. Balancing quality and scalability was a priority. What is the team composition? Right now, we work with about 10–12 of their teammates. Three of them are senior members of the company, which has helped us ensure the success of the project. How did you come to work with Limitless Technology Consultants? I’d posted on several online platforms about the services we needed, and they reached out to me. I was skeptical at first because there are so many options out there. But, I had a great introductory call with two of their representatives, so I decided to move forward with them. What is the status of this engagement? We started the project together in May 2019, and the work is ongoing as we grow the team further. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? After we outlined our needs, they were able to hit the stretch target we set as a preliminary test. As we grow the team, we’re striving to continue to hit the higher end of our target.   How did Limitless Technology Consultants perform from a project management standpoint? They’re super responsive to emails, which can be rare in this industry. We have two co-founders and one of their most experienced representatives on the project, and they’ve been great at managing the workflow. We communicate mostly through phone, email, and digital messaging. What did you find most impressive about them? We had several specific requirements for this project, and they did a great job of working with us to meet them. They took feedback to make sure calls were going out to the right people. They’ve been able to align themselves to meet our needs—it’s been a very positive experience. Are there any areas they could improve? At the end of the day, this is a numbers game. The more they can deliver, the more successful the project will be. Do you have any advice for potential customers? Share as much information as possible. They’re open to applying their experience to new ideas and projects, but it will be most successful if you communicate as much as you can. --- #### Lead Generation for Educational Consulting Agency **The Project** - Project size: $10,000 to $49,999 - Project length: Feb. 2018 - Jan. 2019 **Project Summary**: Limitless Technology Consultants developed and executed lead generation efforts for a European education consulting firm, implementing strategies to improve branding and interview techniques for lead closure. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder/Strategic Direcror, Si-Thru Consulting LLC - Industry: Education - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jul 16, 2019 **Feedback Summary**: The marketing efforts led by Limitless Technology Consultants directly resulted in the acquisition of several valuable clients, a buildup in overall clientele, and an increase in profits. Their team demonstrated impressive attention to detail and commitment to business ethics throughout the project. ""Depending on a client’s specific requirements, they carefully assign the right resources to different projects." " **BACKGROUND** Please describe your company and your position there. I am the Co-Founder & Strategic Manager Si-Thru Consulting LLC An initiative with the support of a group of European State universities, We provide services for the organization of training for foreign citizens in higher and secondary specialized educational institutions of Eastern Europe & Northern Europe. Admission of foreign citizens for studies into higher and secondary specialized educational institutions in Eastern Europe and Northern Europe. We provide consultation, legal and information services, representation, protection of rights and interests of foreign nationals in Europe. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales. What were your goals for this project? Our goal was to increase the number of leads we had coming in while bolstering our brand presence across the market as well through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists. **SOLUTION** How did you select this vendor? I was referenced by a business colleague of mine at a conference while deciding to reach out directly to Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease. Describe the project in detail. Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. They worked across several channels while defining a rigid strategic process which was also tied towards appointment setting/Intro meetings easing the closure cycle What was the team composition? The team from Limitless Technology Consultants (LimTC) included 15 people in total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Limitless Technology Consultants (LimTC) contributed efforts that secured several valuable clients, which yielded transformative business results, majorly with the build-up of our clientele while leveraging their dynamic skills in targeting our unique market sphere and geo-locations market, allowing an amazing conversion rate, bolstering business profits. On an ongoing basis, the team’s work continues to generate satisfying results. How effective was the workflow between your team and theirs? it was a remarkable synergy between both teams and the communication approach and channel was so effective allowing the handling of concerns or inquiries as tailored and productive as possible! What did you find most impressive about this company? what was striking the most was their attitude to work and ethics, which was followed with their attention to details, Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific requirements, they carefully assign the right resources to different projects. Are there any areas for improvement? Nothing I could complain about them were absolutely great! --- #### Lead Gen & Sales for Inside Sales Firm **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Jan. 2017 - Ongoing **Project Summary**: Limitless Technology Consultants converts leads into sales. Speaking English, German, French, and Spanish, they take over and close deals with set appointments. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Inside Sales Firm - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 24, 2019 **Feedback Summary**: ROI and close rate goals have been met or exceeded thanks to Limitless Technology Consultants. Their smooth collaboration and hands-on executive management has made for a highly productive workflow. Customers can expect an energetic team. ""I think the most impressive thing is the go-getter attitude these guys have."  " **BACKGROUND** Please describe your company and your position there. I'm the founder of a sales enablement company that specializes in lead generation and appointment-setting for various software products/services. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? rked with LimTC on multiple projects over the past couple of years. This particular prWe've wooject was a collaboration where we generated leads and scheduled appointments and the LimTC team would take over to close the deals. What were your goals for this project? The specific goals were: conducting product demos; converting leads into opportunities; closing deals; handing over closed deals to an offsite customer success team. **SOLUTION** How did you select this vendor? We had very specific requirements for the project such as being located in Europe, ability to handle certain European languages in addition to English, past experience in software sales, and direct involvement of founders in daily operations. Since we had already worked with LimTC in the past and knew they checked all the boxes, it was an obvious choice. Describe the project in detail. We needed a team of closers experienced in software sales who could take over the leads we generated and convert them into sales. Coverage was required in European working hours and US east coast hours. In terms of languages, the project was largely in English, but we needed one representative each for German, French, and Spanish as well. What was the team composition? The team was divided on the basis of region with two shifts: One handles the European market and one handles the North American market. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Since it was a sales project, it is easy to see that there was a clear positive ROI. LimTC was able to significantly surpass the 25% close rate average with deals being closed almost every day. How effective was the workflow between your team and theirs? I think the workflow was our biggest success. We were able to very easily work with the team despite being in different time zones, different continents, and totally different cultural backgrounds. The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues. What did you find most impressive about this company? I think the most impressive thing is the go-getter attitude these guys have. In all the time we have worked with them no one from their team ever had even a single negative comment. They can handle whatever you throw at them, even if it is at very short notice.  Are there any areas for improvement? Not really! --- #### Client Support for Crypto Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: May 2018 - Ongoing **Project Summary**: Limitless Technology Consultants provided multi-channel support for a customer base. They managed renewals, upgrades, downgrades, and support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Head of Business Development, Paytion - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 21, 2019 **Feedback Summary**: This dedicated and fastidious partner provides effective tracking of their results. Expect them to communicate any relevant information in detail and offer support for any customer-related issues. ""They could handle any issues that occurred." " **BACKGROUND** Please describe your company and your position there. I’m the head of business development at Paytion. I led the implementation of processes to enhance sales productivity of cryptocurrency ATMs, through pipelines and CRM tools and customer support. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We hired them to handle support for our existing clients. What were your goals for this project? Our main goal was to provide multi-channel support to our clients, via email, chat, phone, and video. **SOLUTION** How did you select this vendor? Their director of DB and operations reached out to me on LinkedIn. They provided us with information about their company and reference calls, and we found they fit our exact requirements. After multiple conference calls, we signed. Describe the project in detail. They handled renewals, upgrades, downgrades, and support for our customers. What was the team composition? They provided us with a team of bi-lingual specialists to work in various markets. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? They made weekly and monthly reports on their progress and achievements. Their support allowed us to focus on core business processes. They could handle any issues that occurred. How effective was the workflow between your team and theirs? We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report. What did you find most impressive about this company? Their teamwork, time management, and productivity helped them deliver impressive results. Are there any areas for improvement? There’s always room for improvement, but we had no major issues. --- #### Lead Gen and Sales for Commercial Real Estate Firm **The Project** - Services: Business Consulting - Project size: Less than $10,000 - Project length: Nov. 2018 - Ongoing **Project Summary**: Limitless Technology Consultants (LimTC) assigned a full-fledged team of 15 sales reps and SDRs to target lead generation. They focused the strategy for business growth efforts across an array of channels. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Sales, Commercial Real Estate Firm - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 1, 2019 **Feedback Summary**: Limitless Technology Consultants (LimTC)’s expert services secured a marked spike in high caliber leads and improved the overall conversion rate, bolstering business profits. On an ongoing basis, the team’s work continues to generate satisfying results. "“If I ever experience a problem, there’s always an available teammate ready to jump in.” " **BACKGROUND** Please describe your company and your position there. I’m the head of sales at a commercial real estate firm. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales. What were your goals for this project? Our goal was to increase the number of leads we had coming in through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists. **SOLUTION** How did you select this vendor? We accidentally stumbled upon Limitless Technology Consultants (LimTC) online. After a few conference calls, we felt confident their management understood our vision. Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease.  Describe the project in detail. Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. The worked across several channels. What was the team composition? The team from Limitless Technology Consultants (LimTC) includes 15 people total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS.  **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our project with Limitless Technology Consultants (LimTC) had, and continues to have, a positive impact on our company. We starting seeing results after just two weeks.  The volume of leads and conversions has remained stable and is steadily rising.  We’ve been receiving a great number of more highly qualified leads than ever, which are consistently converting into closed opportunities. How effective was the workflow between your team and theirs? The pace was even faster than we expected. If I ever experience a problem, there’s always an available teammate ready to jump in.  What did you find most impressive about this company? I was impressed by how much effort each and every specialist invests in their work. Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific needs and requirements, they carefully assign the right resources to different projects.  Are there any areas for improvement? From our company’s perspective, there’s nothing to improve. All is well. --- #### Remote Hiring for Online Education Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Nov. 2017 - Dec. 2018 **Project Summary**: Limitless Technology Consultants (LimTC) opened a remote office. They hired 40 staff, transferred clients, streamlined operations, and suggested cost-saving measures.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Business Development, Swiss Education Group - Industry: Education - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jan 23, 2019 **Feedback Summary**: The remote office doubled sales, laid groundwork for expansion, and received rave feedback from clients. By suggesting a multilingual workforce, Limitless Technology Consultants (LimTC) significantly reduced operating costs. The team was always knowledgeable, helpful, and eager to answer questions. ""Our partners were always available to solve urgent issues." " **BACKGROUND** Please describe your company and your position there. We're a group of Swiss companies focusing on online education. As director of business development, I was responsible for global development.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We have hired Limitless Technology Consultants (LimTC) to open an office for our company in Ukraine and manage its operations. What were your goals for this project? Our main goal was to open a support and sales office in Kiev under local management. **SOLUTION** How did you select this vendor? A partner recommended Limitless Technology Consultants (LimTC) as a reliable vendor. Describe the project in detail. The office offered 24/7 support in English, Russian, Arabic, German, and Spanish. It also assisted with worldwide sales, focusing on English and Arabic markets, and supported our web platform. They hired approximately 40 people in a short period of time, trained them, and established a smooth workflow for our clients. What was the team composition? They provided an operations manager, who was responsible for the success of the project from beginning to end, along with a great HR team that handled hiring and training. Their IT support network was great at fixing bugs. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? After opening our office in Kiev, we dramatically reduced our customer support costs and almost doubled sales. Most importantly, our customers were extremely happy with the 24/7 support in multiple languages. Our stakeholders were happy with the office and decided to expand the sales department to attract more clients. How effective was the workflow between your team and theirs? We had a structured workflow, utilizing Trello and our CRM to complete the project and manage operations. They were available 24/7 through phone, email, and Skype. Our partners were always available to solve urgent issues. What did you find most impressive about this company? They were extremely flexible. When we gave them an idea, they helped us develop and implement it. We wanted several departments that spoke different languages, but they suggested hiring multilingual staff. That saved time and reduced our office maintenance costs. Are there any areas for improvement? Their management staff are sometimes too perfectionist. --- #### Lead Generation for Affiliate Marketing Agency **The Project** - Project size: $10,000 to $49,999 - Project length: Feb. 2018 - Ongoing **Project Summary**: Limitless Technology Consultants (LimTC) helped generate leads for an affiliate marketing company in local Russian- and Spanish-speaking markets. They also provide management support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Affiliate Marketing Agency - Industry: Advertising & marketing - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 21, 2019 **Feedback Summary**: Limitless Technology Consultants (LimTC) contributed efforts that secured several valuable clients, which yielded transformative business results. They sparked a high ROI within just a few months. Collaborative, attentive, and well-versed in sales, customer service is an area in which they excel. "“They’re always there when we need them.” " **BACKGROUND** Please describe your company and your position there. I am the CEO of an affiliate marketing company that creates marketing funnels for software products and services. We target Russian-speaking, Spanish-speaking, and local markets.  **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We hired Limitless Technology Consultants (LimTC) to help with lead generation and management. What were your goals for this project? We wanted to work with more clients and partners that were high-quality. **SOLUTION** How did you select this vendor? Limitless Technology Consultants (LimTC) initially reached out to me. After speaking with them, we thought they would be an excellent team to work with. Describe the project in detail. Limitless Technology Consultants (LimTC) is in charge of finding quality vendors and local clients for us to work with. Their team manages the accounts, as well. What was the team composition? We work with a representative and support staff from Limitless Technology Consultants (LimTC). **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Within a few months, we were able to start working with valuable clients. Limitless Technology Consultants (LimTC) has brought us an extraordinary ROI. How effective was the workflow between your team and theirs? Limitless Technology Consultants (LimTC) is extremely easy to work with. They’re always there when we need them. What did you find most impressive about this company? Limitless Technology Consultants (LimTC) is very knowledgeable when it comes to sales. They really know how to deal with customers. Are there any areas for improvement? I can't think of anything I’d say needs to be improved. I am more than happy to be working with Limitless Technology Consultants (LimTC). --- #### Call Center Assistance for Computer Software Company **The Project** - Services: Call Center Services - Project size: Less than $10,000 - Project length: Jan. - Dec. 2018 **Project Summary**: LimTC provided call services to pitch a B2B software product to US companies. They convinced prospective clients to trial the product and followed up to close the deal. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, Labiteam - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 21, 2019 **Feedback Summary**: LimTC helped lead a successful foray into the US market. With their in-depth understanding of the product and professional communication skills, they helped achieve all client acquisition goals. They now continue to support additional projects as needed.  "“When they approached a challenge, it was almost as if they’d been developing the project with us from the beginning.” " **BACKGROUND** Please describe your company and your position there.  I’m the CEO and founder of a B2B computer software company called Labiteam. Our software helps exhibition organizers track exhibitors and visitors through an easy-to-install CRM system. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)?  We were targeting the US market in 2018 and needed help generating leads and closing sales. This was particularly challenging because we hadn’t worked in the US market before, so we wanted a partner that was experienced and professional.  What were your goals for this project?  Since we’re a B2B company, we were hoping to get at least one sale per month. Our overall task was to gain 10–15 new clients by the end of the year. **SOLUTION** How did you select this vendor?  We searched on Google for call centers and sales teams in different locations, reviewing several websites, including Clutch. As we narrowed down the list of prospects, we started the first phase of interviews to determine who understood our goals the best and, most importantly, had the relevant experience. LimTC appeared to have a clear grasp of our needs, and we also received a positive recommendation for them from another company.  Describe the project in detail.  LimTC’s team generated a lead database and reached out to prospects, getting them to try our software. After the trial, they helped us close the deal by convincing prospects to purchase a one-year license.  What was the team composition?  They provided a call team that took eight-hour shifts for five days a week. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success?  LimTC didn’t let us down, and we were happy with the results. We will continue working with them on this and other projects we have.  How effective was the workflow between your team and theirs?  The support was great. They provided constant communication with no delays.  What did you find most impressive about this company?  They were a strong partner and felt like a natural extension of our main team. When they approached a challenge, it was almost as if they’d been developing the project with us from the beginning. Their level of product knowledge was unexpectedly high, which helped us reach our goals.  Are there any areas for improvement?  There are always things to improve, however, there’s nothing specific that I’d like to highlight. --- #### Lead Generation for Real Estate Marketing Firm **The Project** - Services: Business Consulting - Project size: Less than $10,000 - Project length: Nov. 2018 - Ongoing **Project Summary**: Limitless Technology Consultants (LimTC) does lead generation. They deliver weekly reports and communicate hot leads immediately. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Real Estate Marketing Firm - Industry: Real estate - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Jan 17, 2019 **Feedback Summary**: Revenue and new customers have both expanded thanks to Limitless Technology Consultants (LimTC). Their professionalism and knowledge of sales are apparent given the overwhelmingly positive responses from end-customers. LimTC is familiar with cutting-edge technologies and communicates promptly. ""We’ve been able to increase our revenue and gain valuable new clients who’ve become repeat buyers."  " **BACKGROUND** Please describe your company and your position there. I’m the CEO of a real estate marketing company. We offer high-quality video production, photography, 3D tours, and other outsourced marketing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We hired LimTC for help with lead generation. What were your goals for this project? We wanted to increase our outbound leads and build up our client list. **SOLUTION** How did you select this vendor? We felt that Anton and his team were the most professional compared to the other companies we interviewed. They provided a solid plan with metrics we could use to measure success and calculate an accurate ROI. Describe the project in detail. After finalizing our contract, we had three discovery calls with the LimTC team to go over our goals in depth and put our plan in action. We went over a few drafts of our sales pitch and then started the project. What was the team composition? We work directly with one sales development representative (SDR). However, Anton is always available for issues we were having. The SDR has a support team behind them as well. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We’ve been able to increase our revenue and gain valuable new clients who’ve become repeat buyers. These clients say their experiences with LimTC's SDR are quite pleasant and not off-putting at all. How effective was the workflow between your team and theirs? It’s been seamless. The SDR provides us with weekly updates and sends any hot leads to us right away. These messages contain all the information we need to successfully close them. What did you find most impressive about this company? The team is very knowledgeable regarding effective sales. They’re not pushy with our prospective clients, and they utilize the best technologies. They’re easy to work with and have become a part of our team. Are there any areas for improvement? Everything has gone well. I can’t think of anything I’d want to improve at the moment. --- #### Customer Relationship Management for IT Company **The Project** - Services: Custom Software Development - Project size: $10,000 to $49,999 - Project length: Sep. 2018 - Ongoing **Project Summary**: Subcontracted resources from Limitless Technology Consultants (LimTC) handle inbound and outbound calls. They manage customer relationships and upsell IT products and services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Account Relationship Manager, Softdatagroup - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 15, 2019 **Feedback Summary**: LimTC’S involvement helped increase customer retention and reduce cancellations. The outsourced team has seamlessly integrated with in-house staff. They are highly reliable, quick, and accurate. "“I’m impressed with how well LimTC has performed; it’s as if we’re in the same office.”" **BACKGROUND** Please describe your company and your position there. I'm an account relationship manager at a company that develops software, websites, and apps. We also handle machine learning, data analysis, VR, and AR projects. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Limitless Technology Consultants (LimTC)? We hired Limitless Technology Consultants (LimTC) to take over our call center department. What were your goals for this project? Our goal was customer retention. **SOLUTION** How did you select this vendor? LimTC is a local company. They were also a recommendation. Describe the project and the services they provided in detail. LimTC is responsible for customer relationship management as well as the resale of products and services. The team manages a large number of incoming and outgoing calls in a timely manner. They follow different scenarios when working with clients, allowing them to identify customer needs, clarify information, and provide solutions. What was the team composition? We work with a team leader and nine staff. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? They’ve helped increase profits and reduce the number of client cancellations. How was project management arranged and how effective was it? They manage things quickly and accurately, and we constantly receive reports and updates. Everything is planned well and delivered on time. What did you find most impressive about this company? I’m impressed with how well LimTC has performed; it’s as if we’re in the same office. They have open communication and a high level of responsibility. Are there any areas for improvement? There is always room for improvement, but everything has been fine so far. --- #### Back-Office Outsourcing for IT Company **The Project** - Services: Back Office Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2025 - Ongoing **Project Summary**: LimTC provides ongoing back-office data entry and processing support for an IT company. The team validates data before entry, updates existing records, and maintains database accuracy. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder/Managing Director, IT Company - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jul 28, 2026 **Feedback Summary**: LimTC has helped the client reduce time spent on administrative data processing by around 35%, decrease the number of records requiring manual corrections by around 30%, and drop routine back-office processing times by around 40%. They've also improved data accuracy and daily operations. ""LimTC’s project management is reliable, organized, and highly responsive throughout the engagement."" **BACKGROUND** Introduce your business and what you do there.I’m the founder and managing director of an IT company. We connect to corporate email systems to identify and monitor SaaS applications used within a business, providing real-time dashboards that help finance, IT, and security leaders manage financial, legislative, and security risks. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with LimTC?As our SaaS platform continued to grow, we needed a dependable partner to handle our back-office data entry and processing activities with a high level of accuracy and consistency. Our primary goal was to reduce the administrative workload on our internal team so they could focus on product development, customer success, and strategic initiatives. We also wanted to improve the quality, organization, and accessibility of our operational data while ensuring our internal workflows remained efficient as our client base expanded. **SOLUTION** What was the scope of their involvement?LimTC supports our operations by managing a broad range of back-office data entry and data processing tasks that are essential to keeping our internal systems accurate and well organized. They process information from multiple internal sources, validate data before entry, update existing records, maintain database accuracy, and ensure information remains consistent across our operational workflows.LimTC also organizes customer-related records, reviews data for inconsistencies, maintains documentation, and prepares information that can be used by our operations, finance, and customer success teams. Whenever they identify incomplete or unclear data, they communicate with us promptly to resolve issues before processing, which significantly reduces errors and rework.What is the team composition?We work with two teammates from LimTC.How did you come to work with LimTC?We found them through an online search and the Clutch site.We chose them because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.How much have you invested with them?So far, we’ve spent around $20,000 with them.What is the status of this engagement?We started working with them in January 2025, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?LimTC’s work has produced measurable improvements in our day-to-day operations. We’ve reduced the time our internal team spends on administrative data processing by approximately 35%, allowing them to focus more on product development and customer-facing initiatives. Data accuracy has also improved, resulting in noticeably fewer records requiring corrections or follow-up. In addition, information has become much easier to retrieve across departments because our databases are better organized and consistently maintained. Overall, the engagement has streamlined our internal workflows and significantly improved operational efficiency.After the new workflows were in place, we saw the number of records requiring manual corrections decrease by roughly 30%, while routine back-office processing times were reduced by approximately 40%. Tasks that previously took several hours to review and organize can now be completed much more efficiently because data is consistently validated and entered correctly the first time. We also spend considerably less time searching for or reconciling information, as our records have become more structured and standardized across departments.We’ve measured these improvements through a combination of internal operational reports and ongoing team feedback. We’ve monitored metrics such as processing turnaround times, the number of records requiring corrections, and task completion volumes using our internal workflow and project management tools. We’ve also gathered regular feedback from our operations and customer success teams, who report spending significantly less time on administrative follow-up and data verification. Together, these quantitative metrics and day-to-day observations have given us a clear picture of the positive impact LimTC has had on our operations.How did LimTC perform from a project management standpoint?LimTC’s project management is reliable, organized, and highly responsive throughout the engagement. They consistently deliver assigned tasks within the agreed timelines and maintain clear communication about progress, priorities, and any questions that require clarification. Their team adapts quickly whenever we introduce new workflows or changing requirements, and they always ensure they understand our expectations before moving forward.Moreover, their proactive approach has helped prevent delays and reduced the need for repeated follow-ups. Overall, their ability to manage daily operations efficiently and maintain consistent quality has had a positive impact on our internal processes and has allowed our team to rely on them as an extension of our operations department.What did you find most impressive about them?What we’re most impressed about LimTC is their ability to quickly understand our internal processes and become a reliable extension of our operations team. They don’t simply complete assigned data entry tasks; they take the time to understand how our workflows function and look for ways to improve accuracy and efficiency. Their attention to detail, proactive communication, and willingness to identify potential issues before they become problems have made a significant difference. The level of ownership they’ve demonstrated is what makes the partnership stand out from a typical outsourcing engagement.Are there any areas they could improve?Overall, we’re very satisfied with LimTC’s performance and the value they bring to our operations. If there’s one area for improvement, it would be providing more customized reporting dashboards that give us deeper visibility into activity volumes, processing trends, and long-term efficiency improvements. This would make it easier for leadership to review operational performance at a higher level. However, this is a minor enhancement rather than a significant issue, and it doesn’t impact the quality, reliability, or professionalism of the service they provide. --- #### Email Support for Cloud & SaaS Management Firm **The Project** - Services: Customer Service Outsourcing, Email Marketing - Project size: Less than $10,000 - Project length: Jan. - June 2026 **Project Summary**: LimTC provided email support for a cloud and SaaS management firm. The team responded to customer inquiries, assisted with onboarding, created support documentation, and collaborated with internal teams. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CTO, Cloud & SaaS Management Firm - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jul 27, 2026 **Feedback Summary**: Thanks to LimTC's efforts, the client saw an improvement in the quality and consistency of their customer communication. The team was organized, reliable, and responsive. They adapted quickly to changes and integrated seamlessly into the client's business. Their support exceeded expectations. ""They weren't simply answering customer emails; they genuinely understood our platform."" **BACKGROUND** Please describe your company and position.I am the Co-Founder & CTO of a cloud and SaaS management firm.Describe what your company does in a single sentence.Our company enables organizations to better control and manage their Multi-Cloud and SaaS investments with immediate ROI. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?As our customer base expanded, our internal team was spending more time responding to customer emails than focusing on product development and platform improvements. We wanted a dependable partner that could manage our email support professionally while maintaining the same level of product knowledge and customer care our users expected. The objective was to provide timely, accurate responses, improve the onboarding experience for new customers, organize support workflows, and ensure every interaction reflected the quality of our brand. **SOLUTION** How did you find LimTC?Online SearchClutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC took ownership of our customer email support and quickly became an extension of our internal operations. Their team handled incoming customer inquiries related to account access, subscription questions, onboarding assistance, billing requests, product navigation, and general platform guidance. Whenever technical issues required engineering input, they gathered all the necessary details before escalating the case internally, making the process much more efficient for our development team.They also familiarized themselves with our SaaS management platform, knowledge base, and internal procedures to ensure every response remained consistent with our brand voice. Beyond replying to emails, they organized support conversations, documented recurring customer concerns, highlighted frequently requested features, and identified areas where our documentation could be improved. Those insights became valuable for both our customer success and product teams.Their key deliverables included professional email support, customer onboarding assistance, ticket categorization and escalation, knowledge base feedback, support documentation, workflow organization, and ongoing collaboration with our internal departments to maintain a seamless customer experience.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The collaboration had a very positive impact on our day-to-day operations. Our customers began receiving faster and more consistent responses, while our internal team was able to dedicate more attention to product development and strategic initiatives. We also noticed fewer repeated customer questions because LimTC's feedback helped us improve our documentation and onboarding resources. Overall, the quality and consistency of our customer communication improved significantly.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was organized, reliable, and easy to work with. They consistently handled incoming work without delays and adapted quickly whenever we introduced new features or updated internal processes. Communication remained transparent throughout the engagement, and they welcomed feedback whenever we wanted to refine workflows. Their responsiveness and reliability made them feel like an internal department rather than an external vendor, and their contribution had a meaningful positive effect on our customer support operations.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was how naturally they integrated into our business. They weren't simply answering customer emails; they genuinely understood our platform, anticipated customer needs, and continuously looked for ways to improve the overall support experience. Their proactive communication and commitment to learning our product made the partnership feel collaborative from beginning to end.Are there any areas for improvement or something LimTC could have done differently?Overall, we were very pleased with the engagement. If there is one area for future improvement, it would be expanding their reporting capabilities with more customized support insights for executive-level reviews. Even without that, the quality of their service, professionalism, and dedication exceeded our expectations, and we would gladly work with them again. --- #### Back Office Outsourcing for SaaS Platform **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Nov. 2025 - Ongoing **Project Summary**: LimTC provided customer support and back-office data processing for a SaaS platform. They managed email and chat inquiries, assisted with onboarding, maintained records, and ensured data accuracy. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, SaaS Platform - Industry: Information technology - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jul 22, 2026 **Feedback Summary**: LimTC's support improved customer inquiry management, reduced administrative workload, and organized operational records. Their dependable project management, timely task completion, clear communication, and adaptability to changing priorities ensured a seamless integration and positive partnership. ""The most impressive aspect of working with LimTC was how seamlessly they integrated into our business."" **BACKGROUND** Please describe your company and position. I am the Co-Founder of an information technology company Describe what your company does in a single sentence.The All-in-One Operating System for Medical Waste Transporters and Paper Shredding Companies. Designed by medical waste industry experts, We are the ultimate all-in-one platform for medical waste transporters and paper shredding companies.Seamlessly manage generators, optimize routes, track manifests, and generate detailed reports with ease. Built from the ground up to streamline your workflow, enhance compliance, and improve efficiency across your entire operation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?As a growing SaaS platform serving the medical waste transportation and paper shredding industries, we needed reliable operational support to keep pace with increasing customer inquiries while also managing the administrative workload behind the scenes.Our internal team was focused on enhancing the platform and introducing new functionality, so we wanted an outsourcing partner that could handle customer email and chat support alongside routine back-office data processing. Our goal was to improve the customer experience, maintain accurate operational records, and free up our in-house team to concentrate on product development and client relationships. **SOLUTION** How did you find LimTC?ReferralClutch SiteWhy did you select LimTC over others?Good value for costReferred to meCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC supported both our customer operations and our internal administrative processes, making them feel like an extension of our own team. On the customer service side, they managed incoming email and chat inquiries, assisted users with platform navigation, answered questions related to account management, subscription requests, and operational workflows, and ensured customers always received clear and professional communication.Whenever more technical issues arose, they gathered complete information before escalating them to our internal product team, making the resolution process much more efficient. Alongside customer support, LimTC handled a wide range of back-office responsibilities.Their team processed operational data, maintained internal records, organized customer information, updated documentation, verified data accuracy, and ensured information remained properly structured across our internal systems. They also identified inconsistencies during processing and communicated proactively whenever clarification was required, preventing unnecessary delays and reducing administrative errors.Beyond simply completing assigned work, they consistently shared practical observations that helped us improve our internal workflows. They highlighted recurring customer questions, pointed out opportunities to simplify documentation, and suggested ways to make our support and operational processes more efficient.The key deliverables included email support, live chat support, customer inquiry management, ticket categorization and escalation, customer onboarding assistance, data entry and processing, record maintenance, documentation management, quality assurance checks, workflow support, and regular operational reporting throughout the engagement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The engagement produced a noticeable improvement across multiple areas of our business. Customer inquiries were handled more consistently, our administrative workload became much easier to manage, and our internal team was able to dedicate more time to improving the platform rather than responding to routine requests.Our operational records also became better organized, making it easier for different departments to access reliable information whenever needed. Overall, the partnership contributed to a smoother customer experience and more efficient day-to-day operations.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was dependable from the beginning of the engagement. Tasks were completed on schedule, communication remained clear, and they adapted quickly whenever our priorities changed or new workflows were introduced.We always felt informed about ongoing work, and any questions or requests were handled promptly. Their ability to remain flexible while maintaining consistent quality had a very positive impact on our operations and gave us confidence to delegate more responsibilities as the engagement progressedWhat was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?The most impressive aspect of working with LimTC was how seamlessly they integrated into our business. They approached every task with genuine ownership, whether they were supporting customers or managing operational data. They consistently looked beyond the immediate assignment and offered thoughtful suggestions that improved our internal processes.Their professionalism, adaptability, and willingness to learn our business made them feel like a trusted extension of our own team rather than an outsourced provider.Are there any areas for improvement or something LimTC could have done differently?Our overall experience was extremely positive. If there were one area that could be expanded in the future, it would be providing more advanced reporting dashboards that consolidate customer support activity and back-office performance into a single executive summary.That said, this did not affect the quality of their service, and we were very satisfied with the partnership. We would gladly recommend LimTC to other SaaS companies looking for dependable customer support and back-office outsourcing services. --- #### Customer Service Outsourcing for FinTech Firm **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. 2023 - Ongoing **Project Summary**: LimTC provides customer support outsourcing services for a fintech firm. The team handles customer inquiries, assists users, resolves support requests, escalates technical issues, and maintains records. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO & Co-Founder, FinTech Firm - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jul 10, 2026 **Feedback Summary**: LimTC has improved response consistency, resolved customer requests faster, and reduced the client's workload. They've also helped the client receive positive customer feedback, streamline support queues, and enable their internal staff to dedicate more time to product development. ""Their support specialists demonstrated professionalism, ownership, and attention to detail."" **BACKGROUND** Please describe your company and position. I am the CEO & Co-Founder of an other industries company Describe what your company does in a single sentence.A no-code SaaS loan management system empowering lenders and businesses in different sectors to unlock their full potential. For lenders: scale your businesses without the hassle of IT management. For non-finance industries: integrate fintech products into your customer journey. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?As our lending platform continued to grow, we needed a reliable customer support partner that could provide skilled professionals who would integrate with our internal team and deliver a consistent experience for our customers. We also wanted to reduce the workload on our product and operations teams by having a dedicated team handle customer inquiries, account-related questions, onboarding assistance, and routine back-office administrative tasks. Our goal was to improve response quality, maintain service consistency, and create a support structure that could grow alongside our business. **SOLUTION** How did you find LimTC?Online SearchClutch SiteWhy did you select LimTC over others?High ratingsPricing fit our budgetGreat culture fitHow many teammates from LimTC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC recruited, onboarded, and managed a dedicated customer support team that became an extension of our internal operations. The team handled customer inquiries across multiple communication channels, assisted users throughout different stages of the lending process, resolved routine support requests, escalated technical issues when appropriate, and maintained accurate records within our internal systems. They also supported several back-office administrative processes, helping our operations team maintain efficiency while ensuring customer interactions remained professional, timely, and consistent with our service standards. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We noticed a clear improvement in response consistency, faster resolution of routine customer requests, and a significant reduction in the workload placed on our internal operations team. Customer feedback became more positive, support queues were easier to manage, and our internal staff could dedicate more time to product development and strategic initiatives instead of handling day-to-day support requests.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was well organized throughout the engagement. The team communicated clearly, met agreed timelines, and remained responsive whenever our priorities changed. They were proactive about addressing feedback and quickly adapted processes as our platform evolved, making collaboration smooth and dependable.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was how naturally their team integrated into our business. They invested time in understanding our platform, customer expectations, and internal workflows instead of simply following scripts. Their support specialists demonstrated professionalism, ownership, and attention to detail, making them feel like a genuine extension of our organization rather than an external vendor.Are there any areas for improvement or something LimTC could have done differently?Our experience was overwhelmingly positive. If there is one area that could add even more value, it would be providing additional performance insights and trend analysis during review meetings. While the reporting was useful, more proactive recommendations based on customer interaction data would help identify opportunities for continuous improvement even earlier. --- #### Customer Service Outsourcing for Software Company **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: A SaaS company hires LimTC to provide customer support services. The team handles pre-sales support, client onboarding, L1 and L2 technical assistance, and customer success management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder & CEO, Software Company - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Aug 26, 2025 **Feedback Summary**: LimTC's work has resulted in a significant decrease in customer attrition, improved customer response times, and increased client satisfaction ratings. The team is professional, communicative, and prompt. Their seamless integration and ability to represent the brand stand out. ""They functioned as a true extension of our team, completely in line with our objectives and culture."" **BACKGROUND** Please describe your company and position. I am the Founder & CEO of a software company Describe what your company does in a single sentence.We are a SaaS company. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Our main goal was to improve our customer service processes. We required a trustworthy partner to handle pre-sales queries, technical support, and continuing client help because we are a rapidly expanding software development firm that specializes in corporate solutions. Internally, we had trouble rapidly increasing these operations while controlling operating expenses. LimTC was invited on board to supply the workforce and understanding needed to guarantee that our clients experienced timely, competent, and informed assistance across channels. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Great culture fitCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The team we were given was adequate to collaborate closely with our own personnel, yet large enough to cover several time zones and service levels.  Efficiency and continuity were guaranteed by this equilibrium.Pre-sales support, client onboarding, L1 and L2 technical assistance, and customer success management were all included in the scope of work.  LimTC served as an extension of our business, answering questions from clients, resolving technical problems, assisting new customers with the onboarding process, and guaranteeing continued client happiness. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The outcomes were significant and quantifiable.  We saw a significant decrease in customer attrition, a significant improvement in customer response times, and a steady increase in client satisfaction ratings.  Our development team was able to concentrate on core product innovation instead of everyday support duties by having LimTC manage technical escalations.  This enhanced productivity and fortified our position in the market as a whole.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTC's project management was outstanding.  They kept the lines of communication open with our team, delivered on schedule every time, and made any necessary revisions promptly.  We were confident in their abilities to represent our brand to consumers because of their professionalism and promptness, which helped the partnership go smoothly.What was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?The most notable aspect of LimTC was their seamless integration with our company.  They functioned as a true extension of our team, completely in line with our objectives and culture.Are there any areas for improvement or something LimTC could have done differently?No areas. --- #### Customer Service Support Outsourcing for Software Dev Co **The Project** - Services: Application Management & Support, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Sep. 2022 - Ongoing **Project Summary**: LimTC provides customer support outsourcing services for a software development company. The team manages the client's customer service tasks over various channels, managing tickets and answering inquiries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Partner, Software Dev Co - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Aug 19, 2025 **Feedback Summary**: The client has seen a noticeable improvement in their response and resolution times, and customers have been more satisfied with the assistance. LimTC has superb project management; they regularly deliver on schedule and are prompt in adjusting labor levels. Their understanding stands out. ""They took the time to thoroughly understand our product."" **BACKGROUND** Please describe your company and position.I am the Managing Partner of a software company Describe what your company does in a single sentence.Accelerate your digital adoption. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Our main goal when we chose to collaborate with LimTC was to improve our customer support department without overtaxing our own resources. Our clientele was expanding quickly as a software development firm in the information technology and services sector, which resulted in a rise in client inquiries, requests for technical support, and onboarding requirements. When weighed against our desire to devote more time to research and innovation, managing these expectations internally was becoming expensive and challenging to scale. In order to ensure that our clients received timely and courteous replies around-the-clock, we deliberately chose LimTC to provide a specialized customer support outsourcing solution that could manage both front-line customer care and technical support. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Great culture fitGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?LimTC supplied a team of 10 experts for our project.Describe the scope of work in detail. Please include a summary of key deliverables.The work's scope was extensive and tackled the main issues we encountered.  Our customer service activities were managed by LimTC over a variety of channels, such as phone, live chat, and email.  They worked with us to develop a knowledge base and frequently asked questions repository so that agents had immediate access to accurate responses, even for technical queries.  In addition to managing tickets, their staff helped new clients get started by helping them install and configure the product, which greatly decreased the frequency of recurring problems.  Additionally, they made sure that every client encounter was recorded for tracking and reporting by integrating their procedures with our internal CRM. Their capacity to set up a tiered assistance structure was one of their main deliverables.  The LimTC team responded directly to routine inquiries, while our in-house developers were tasked with handling more complicated technical problems.  This not only simplified response times but also avoided bottlenecks in our technical department.  We were able to enhance our product features and documentation by using the insightful information provided by LimTC's weekly performance reports on reoccurring customer concerns. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The outcomes were clear.  We saw a noticeable improvement in our average response and resolution times over the first several months of the cooperation.  We witnessed less complaints about delayed answers, and clients were more satisfied with the promptness and professionalism of our assistance.  Stronger client retention and increased software product renewal rates were facilitated by this enhancement in service quality.  Crucially, our internal staff could concentrate on development objectives with LimTC handling customer interactions, which would speed up new rollouts and product upgrades.Describe their project management. Did they deliver items on time? How did they respond to your needs?The way they managed the project was superb.  LimTC regularly delivered on schedule, and they were prompt in adjusting labor levels to maintain service continuity despite unforeseen spikes in client requests, as during a significant product upgrade.  One of their best traits was their promptness; they were alert to possible problems and forthright in their communication when changes were needed.What was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?The fact that LimTC immediately understood the technical facets of our product, which may sometimes be difficult for outsourcing partners, was what most stood out about them. They took the time to thoroughly understand our product rather than approaching support as a scripted procedure, which ensured that the help given to clients was accurate and sympathetic.Are there any areas for improvement or something LimTC could have done differently?None at all. --- #### Call Center Services for IT Company **The Project** - Services: Call Center Services - Project size: Confidential - Project length: Jan. 2018 - Ongoing **Project Summary**: LimTC provides call center services for an IT company. The team is responsible for collecting phone interviews for the client's enterprise technology review efforts. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Head of Reviews, IT Company - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 16, 2024 **Feedback Summary**: LimTC's efforts have resulted in successful interviews, meeting the client's expectations. The team has managed the project well throughout the engagement. LimTC's professionalism has been a hallmark of their performance. Overall, the client is satisfied with the team's work during the project. This review is an update by the client company. The original content is located below the new review. ""They're good."" **BACKGROUND** Please describe your company and position.I am the Head of Reviews of an IT company Describe what your company does in a single sentence.Enterprise tech reviews **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?Collect interviews **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Great culture fitHow many teammates from LimTC were assigned to this project?OtherDescribe the scope of work in detail. Please include a summary of key deliverables.Collecting phone interviews. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Successful interviewsDescribe their project management. Did they deliver items on time? How did they respond to your needs?They're good.What was your primary form of communication with LimTC?Virtual MeetingWhat did you find most impressive or unique about this company?Professionalism Are there any areas for improvement or something LimTC could have done differently?Not sure. **UPDATED REVIEW** This review was published on 3/22/23Rotem ShalevSr. Manager of Call Centre Operations, Peerspot.comOther IndustryTel Aviv, Israel51-200 EmployeesJan 2018 - Ongoing$200,000 to $999,999Not verifiedProject summaryA call center operations firm engaged with LimTC to collect reviews from customers through their call center services.Feedback summaryThanks to LimTC's efforts, the client is able to reach their targets on a monthly basis. The team is professional, flexible, and communicative, and internal stakeholders are particularly impressed with the vendor's vast technical experience.BACKGROUNDPlease describe your company and position.I am the Senior Manager of Call Centre Operations of Peerspot.comDescribe what your company does in a single sentence.I collected reviews of tech companies and published them for other users to learn more about them.OPPORTUNITY / CHALLENGEWhat specific goals or objectives did you hire LimTC to accomplish?To collect reviews via the phone, via the Call Center.SOLUTIONHow did you find LimTC?Online SearchWhy did you select LimTC over others?Good value for costWhat was the size of LimTC’s team?11-25What was your primary form of communication with LimTC?Virtual MeetingDescribe the scope of work in detail. Please include a summary of key deliverables.Coordinating expectations and building common goals, while understanding that the goal is realistic. Close and collaborative work befitting partners. From recruitment through training to dismissal due to low quality of representatives.RESULTS & FEEDBACKWhat were the measurable outcomes from the project that demonstrate progress or success?Reaching targets on a monthly basis.Meeting our quality expectation.Describe their project management. Did they deliver items on time? How did they respond to your needs?Very professional and super flexible management for different requests and needs of the business. Very kind and always available, easy to communicate.What did you find most impressive or unique about this company?The fact that even during the last year and the war in their country, we did not feel any damage to the business, despite all the challenges that I know were there. Their uncompromising professionalism is highly valued in our company.Are there any areas for improvement or something LimTC could have done differently?I don't have a point for improvement, mainly because everything I asked of them was answered adequately for me, so I can't think of anything they need to improve.STAR RATINGSOverall rating: 5Quality: 5Cost: 4.5Schedule: 5Willing to refer: 5 Perfect services --- #### Outsourced Customer Support for Grammar Technology Co **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Feb. 2021 - Oct. 2023 **Project Summary**: LimTC provided outsourced customer support services to a grammar technology company. Their work included managing and resolving thousands of customer tickets per month. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** System Engineer, Grammarly - Industry: Information technology - Client size: 501-1,000 Employees - Review Type: Online Review **The Review** — Oct 31, 2023 **Feedback Summary**: Thanks to LimTC, the client was able to increase the average number of monthly solved tickets from 2,200 to 4,000 and reduce the average resolution time from seven to under four minutes per ticket. LimTC offered outstanding project management, as well as impressive expertise in their field. ""LimTC has done an incredible job since we started working with them."" **BACKGROUND** Please describe your company and position.I am the System Engineer of GrammarlyDescribe what your company does in a single sentence.Technology, information and internet. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?customer support **SOLUTION** How did you find LimTC?Online SearchReferralClutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.LimTC has done an incredible job since we started working with them. The main things I would like to highlight is that they started to handle a higher volume of tickets on a monthly basis. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Previously we average 2,200 resolve tickets per month and now this number has grown to an average of 4,000 per month which is almost double. Additionally, they have been very good in reducing the resolution time and reduced the average ticket resolution time from 7 minutes to just under 4 minutes per single ticket.What we also found impressie is how quickly they are able to onboard new agents. It usually took around 2.5 weeks to onboard a new CS agent and they are able to do this for us now in just 1 week.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management on LimTC side is outstanding. We feel we have all the necessary channels to speak with our Team Lead and also if needed project manager that was provided on LimTC side. What is also impressive is that their CEO is heavily involved and if there are any urgent escalations we’re able to speak directly to the CEO. Usually, this is not required but it’s certainly comforting having this option open to us.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?These guys are truly experts at what they do. They created an entire roadmap on what the entire process would look like and we really havent looked back from there. They understood our industry and our needs and just really took it from there. We had some oversight as we were quite cautious to begin with but after about 2 months we fully trusted them to do what they do best and thats build exceptional Customer Support Team. Kudos to them!Are there any areas for improvement or something LimTC could have done differently?Our business started to expand in to other markets such as china and south korea and it would have been great if they had these languages available for support but unfortunately, they do not. This is understandable since these are quite exotic languages and very difficult to find anywhere in the world. Overall a 5 star service and we look forward to working with them! --- #### Lead Gen & Customer Support for Software Development Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Jan. 2021 - Oct. 2023 **Project Summary**: A software firm hired LimTC for their call center, support, and lead generation services. The team provided 19 agents composed of lead generation specialists, account executives, and customer success agents.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager, Turnitin - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review **The Review** — Oct 28, 2023 **Feedback Summary**: Thanks to LimTC's work, the client's leads rose by 165%, generating as high as 230% growth in leads. Scheduled appointments reached 85%, and the client's sales rose by 70%. Their churn rate declined from 11% to 5%. The team scaled up and down easily and responded to the client's needs effectively. ""They are rockstars, and the world needs to know it!"" **BACKGROUND** Please describe your company and position.I'm a Manager at TurnitinDescribe what your company does in a single sentence.Software Development **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?call centerCustomer supportlead generation **SOLUTION** How did you find LimTC?Online SearchReferralClutch SiteWhy did you select LimTC over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from LimTC were assigned to this project?19Describe the scope of work in detail. Please include a summary of key deliverables.We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We hired a total team of 19 agents with LimTC. The teams were broken down into Lead Generation, Account Executives and Customer Success agents. Lead Generation team has increased the inflow of leads by roughly 165% since we started working with LimTC. The best year yet the team delivered 230% YoY growth in leads! Appointment scheduled to appointment conducted rate was at a staggering 85% where before we could barely achieve 40% The account executive team was responsible for conducting the meetings and basically selling the products. In the first year the team delivered 150% increase from the year before and the following year stood at about the same which is completely fine for us. Customer Success team focused on upselling and cross selling our products, features and various add ons. Additionally they were responsible for retaining the customer in case such a situation arised. The team did an amazing job in the up-selling function and our sales jumped and added 70% from the very first year. In regards to retention LimTC implemented “Health checks” and this reduced our customer churn rate from 11% yearly to 5%.Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything was delivered to perfection. The team scaled up and down easily when was required and at one point we had to scale up very quickly where they did an incredible job. They responded to our needs very well and basically led the way from the very start. It’s a team of professionals that truly get to know your business and know their profession to perfection to combine best of the both worlds to drive revenue and results.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?LimTC values closely align with ours and this was impressive to me. During the pandemic and even the war in Ukraine their team stood by their values, supported one another and delivered the same if not better results as if there was no pandemic or war going on. I can only imagine how difficult this was for this and greatly appreciate it.Are there any areas for improvement or something LimTC could have done differently?Nothing. They are rockstars, and the world needs to know it! If you need a Lead Generation, Account Executive, or Customer Success team, LimTC is the company for you! --- #### Customer Service Outsourcing for Business Processes Platform **The Project** - Services: Customer Service Outsourcing, Staffing - Project size: $50,000 to $199,999 - Project length: Jan. 2022 - Ongoing **Project Summary**: LimTC provides customer services outsourcing services for a business processes platform. LimTC provides agents that support the client's chat and ticketing Salesforce systems, handling 30–40 tickets per day.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder & CEO, Tonkean - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Aug 28, 2023 **Feedback Summary**: LimTC's work has led to an increase in the client's customer satisfaction ratings.  The client has seen a 25% reduction in repeat inquiries from customers. LimTC delivers on all promises, provides staff quickly, and handles customer requests professionally, showing effective project management.  ""They have become a true extension of our business."" **BACKGROUND** Please describe your company and position.I am the Co-Founder and CEO of TonkeanDescribe what your company does in a single sentence.Tonkean is a first-of-its-kind process experience platform. With Tonkean, internal teams—like legal and procurement—can build processes people actually follow. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTC as an extension of our customer support team. The main goal was to extend our support to cover the 24/7 model. **SOLUTION** How did you find LimTC?ReferralWhy did you select LimTC over others?Referred to meHow many teammates from LimTC were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We hired 12 Customer support agents at LimTC. The main channel that was used to support our client was via chat (intercom) and also our ticketing system through the salesforce cloud. On average each agent handled on average 30-40 tickets per day. The senior agents also worked via a direct phone line for our VIP customers. LimTC agents were trusted in handling these calls as well. The amount of calls would really vary depending on the customer's needs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We do a yearly NPS scoring with our customers and in the first year working with LimTC our customer satisfaction rating increased from 7.7 to 8.4. We truly believe this was due to the amazing work of LimTC team.We have now decided that by the end of 2023, we would like to double the team size with LimTC. They currently don't know this so it will be a nice surprise. We're noticing a reduction in repeat inquiries from clients by 25% meaning that the questions are being handled well and the client doesn't have to write us again to figure something out.Describe their project management. Did they deliver items on time? How did they respond to your needs?They delivered on all promises which was very surprising. In our field, you get used to delays because of unforeseen circumstances but with LimTC was never the case. They staffed quickly and handled customer requests professionally, and overall they have become a true extension of our business.What was your primary form of communication with LimTC?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their senior management are true professionals with vast backgrounds in the SaaS industry and banking. We all know that Ukraine has a full-scale war that broke out 2 months after we started working with LimTC and we were very worried that we had made a mistake because it would impact team performance. We were wrong. LimTC had a business continuity plan in place and continued to deliver picture-perfect customer support. To say that we were impressed is to say NOTHING! We're glad the team is safe and do everything we can from our end to also support them during these difficult times.Are there any areas for improvement or something LimTC could have done differently?No advice - you guys rock! --- #### Managed IT Services & Consulting for IT Consulting Company **The Project** - Services: Back Office Outsourcing, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Mar. 2021 - Ongoing **Project Summary**: LimTC has conducted a thorough analysis of an IT consulting company's existing IT infrastructure. This involves identifying areas for improvement and implementing solutions to optimize its performance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, SAP Canada - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 7, 2023 **Feedback Summary**: LimTC's support has significantly minimized system downtime, boosting employee productivity and improving satisfaction. Leading a seamless workflow, the team delivers on time and communicates clearly and frequently. The team's exceptional work allows them to exceed the client's objectives. ""They've truly lived up to their guarantee of providing excellent outcomes."" **BACKGROUND** Please describe your company and position.I am the CEO of SAP CanadaDescribe what your company does in a single sentence.We specialize on IT Services and IT Consulting **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish?We hired LimTCt to accomplish specific goals and objectives related to outsourcing IT services and IT consulting.Our primary aim was to streamline our IT operations, enhance efficiencyTo improve overall performance in our company's technological infrastructure. **SOLUTION** How did you find LimTC?Online SearchWhy did you select LimTC over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from LimTC were assigned to this project?15Describe the scope of work in detail. Please include a summary of key deliverables.It involved conducting a thorough analysis of our existing IT infrastructure, identifying areas for improvement, and implementing strategic solutions to optimize performance. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We experienced a significant reduction in system downtime, leading to increased productivity and improved employee satisfaction.Describe their project management. Did they deliver items on time? How did they respond to your needs?LimTCt's project management was exemplary. They consistently delivered items on time and ensured effective communication throughout the project.What was your primary form of communication with LimTC?Email or Messaging AppWhat did you find most impressive or unique about this company?They've truly lived up to their guarantee of providing excellent outcomes, ensuring that our objectives were not only met but exceeded.Are there any areas for improvement or something LimTC could have done differently?We didn't come across any critical flaws or things LimTCt could have done differently during our engagement with them. --- #### Review Collection for Call Center Operations Firm **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: A call center operations firm engaged with LimTC to collect reviews from customers through their call center services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sr. Manager of Call Centre Operations, Peerspot.com - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review **The Review** — Mar 22, 2023 **Feedback Summary**: Thanks to LimTC's efforts, the client is able to reach their targets on a monthly basis. The team is professional, flexible, and communicative, and internal stakeholders are particularly impressed with the vendor's vast technical experience. ""Their uncompromising professionalism is highly valued in our company."" **BACKGROUND** Please describe your company and position. I am the Senior Manager of Call Centre Operations of Peerspot.com Describe what your company does in a single sentence. I collected reviews of tech companies and published them for other users to learn more about them. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire LimTC to accomplish? To collect reviews via the phone, via the Call Center. **SOLUTION** How did you find LimTC? Online Search Why did you select LimTC over others? Good value for cost What was the size of LimTC’s team? 11-25 What was your primary form of communication with LimTC? Virtual Meeting Describe the scope of work in detail. Please include a summary of key deliverables. Coordinating expectations and building common goals, while understanding that the goal is realistic. Close and collaborative work befitting partners. From recruitment through training to dismissal due to low quality of representatives. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? Reaching targets on a monthly basis. Meeting our quality expectation. Describe their project management. Did they deliver items on time? How did they respond to your needs? Very professional and super flexible management for different requests and needs of the business. Very kind and always available, easy to communicate. What did you find most impressive or unique about this company? The fact that even during the last year and the war in their country, we did not feel any damage to the business, despite all the challenges that I know were there. Their uncompromising professionalism is highly valued in our company. Are there any areas for improvement or something LimTC could have done differently? I don't have a point for improvement, mainly because everything I asked of them was answered adequately for me, so I can't think of anything they need to improve. --- #### Lead Generation for Marketing Consultant **The Project** - Services: Advertising - Project size: $10,000 to $49,999 - Project length: Jan. 2017 - Jan. 2018 **Project Summary**: A marketing consultant hired LimTC to create performance-based campaigns to generate leads. They worked through different channels to generate new leads. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Digital Acquisitions Manager, Marketing Consultant - Industry: Advertising & marketing - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Jul 4, 2020 **Feedback Summary**: Lead volumes went up by 65%, and lead quality increased by 50%. Their email database is one of their greatest assets. The team at LimTC goes above and beyond in their lead generation work. ""Lead volumes went up by 65% towards the end and also the quality by 50%." " **BACKGROUND** Please describe your company and your position there. I was working as an International Marketing Consultant for multiple global brands based in Berlin, Germany. I was given budgets to handle lead generation from international markets outside of Europe. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire LimTC? We hired them for performance based campaigns and their lead generation capabilities is not just admirable in quantitative but also in qualitative fashion. What were your goals for this project? We always had strong sales target to achieve. What makes them invaluable is their generosity to support more than expected to deliver always an overwhelming outcome. It was only this which kept our business relationship going healthy. **SOLUTION** How did you select this vendor? It was through a recommendation via an expert within my network. I only had to try them blindly due to the trust on my network. And experimenting was basically the key to help them prove what they are capable of. Describe the scope of their work in detail. I must admit that I might have underestimated them a bit but not after I saw the outcome and heard their inferences during first review meeting. It was very insightful and thought provoking to try different communication approaches rather than having to worry about the channels. What was the team composition? 3 key team members. General Manager, Account Manager and Sales Advisor. Their combined dedication and mind gave a lot of quick insights about multiple markets that we dealt with. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Lead volumes went up by 65% towards the end and also the quality by 50%. This combination is invaluable increase for especially the educational related brands that I was dealing with at that time. How effective was the workflow between your team and theirs? Timely feedback and thoughtful learning was their noticeable skills. I do not see anything more than this being a requirement. What did you find most impressive about this company? The Email DB is probably one of their greatest asset. What distinguishes them is their generosity to give more than asked in most cases. I think that makes them special and that becomes a reason for me to write this review purely. Are there any areas for improvement? I am in doubt if I can think of any improvement tips for them right now as I seemed to have a very smooth business relationship with them. But I guess they should value themselves more to get paid more and eventually keep their employees more happier and healthier. --- ## Portfolio & Awards ### Project with Nectar Desk ### Project with 2Reward ### Project with Clearline ### Project with GOCRM ### Project with Ekomi Customer service outsourcing for Ekomi. ### Project with Creatio Customer service outsourcing for Creatio. ### Success Story eKomi, The Feedback Company, stands as Europe's leading and largest independent provider of transaction-based reviews and ratings. As a prestigious Google worldwide partner, our dedicated team of over 250 professionals operates from our headquarters in Berlin, Germany, and Los Angeles, California, with additional offices in London, Paris, Madrid, and Cape Town. To date, we have collected and published more than 100 million customer reviews, assisting over 100k businesses in harnessing the power of social commerce to build trust, increase sales, and reduce returns. Our innovative solutions also drive organic traffic by fostering a continuous flow of user-generated content. eKomi's cutting-edge social commerce technology empowers online businesses to generate seller ratings, customer reviews, product reviews, and social recommendations. This creates a viral impact across websites, social media, and search engines, ultimately leading to a robust revenue-generating impact for businesses. ### Success Story for Unicheck Unicheck (now Turnitin) is a global company dedicated to ensuring the integrity of education and meaningfully improving learning outcomes. For 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work. Turnitin has offices in Australia, Germany, India, Japan, South Korea, Mexico, the Netherlands, Sweden, The United Arab Emirates, the United Kingdom, and the United States. Over 16,000 academic institutions, publishers, and corporations use Turnitin services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft by Turnitin, ProctorExam, and Original. Over 16,000 academic institutions, publishers, and corporations use our services: Turnitin Feedback Studio, Gradescope by Turnitin, iThenticate, Turnitin Originality, Turnitin Similarity, and ExamSoft. Turnitin has offices in Australia, Germany, India, Indonesia, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. ### Success Story with PeerSpot! PeerSpot’s Buying Intelligence Platform is where tech pros go to get practical, reliable information on enterprise tech, so they can be sure what they buy is exactly what they need. Powered by the world’s largest community of enterprise tech buyers, PeerSpot provides in-depth reviews, online forums, direct Q&A support and more, giving professionals the confidence to make the right decision and the happiness of reality meeting expectations. ### Success Story with OneLook! OneLook Productions is a full service real estate marketing company headquartered in beautiful Belleville, ON. Centrally located with additional offices in the Kawartha Lakes & Durham Region offering services to the Quinte, Kingston, Durham Northumberland, Peterborough & Kawartha Lakes regions. OneLook was founded in early 2018 with the goal of modernizing how real estate is marketed in more rural areas. Buyers coming from urban areas are starting to expect a certain level of marketing for listings they are looking into because that is what they have been experiencing for years where they are. As more and more relocate, the demand for this will continue to rise. We partner with agents to provide these marketing tools at an affordable price so they can stand out. ### Success Story with Clearline Apps e are a visionary company that leverages the most up-to-date mobile technology with customized marketing platforms to bring you extraordinary results. With ClearLine, you will gain an unmatched renewal-communication source that will align with your existing systems as well as a smart marketing customer acquisition and retention process. ClearLine Mobile is a cloud-based digital marketing platform for marketers and brands/merchants of any size. If you need to engage and retain your customers while collecting data through multiple marketing touchpoints, give us a try. Combining cutting-edge technology and superior customer support, ClearLine Mobile helps businesses execute effective mobile marketing and efficient retention and engagement campaigns with their customers. Our solutions encompass texting, loyalty, coupons, and gamification marketing, empowered with location-based and proximity marketing solutions integrated with IOS and Android mobile wallets. Whether a customer buys from you once or a hundred times – your initial marketing cost is the same. What you can change is your return on that investment! Every time that customer makes another purchase your profits go up. Smart business owners understand that you need to find a way to incent your current customers to buy more and for your new customers to come back.   ### Voice of Employee Launch for Allianz With around 159,000 employees worldwide, the Allianz Group serves 122 mn customers* in more than 70 countries. On the insurance side, Allianz is the market leader in the German market and has a strong international presence. In fiscal year 2022 the Allianz Group achieved total revenues of approximately 153 bn euros. Allianz is one of the world's largest asset managers, with third-party assets of 1,635 bn euros under management at year end. ### Case Study for eKomi eKomi initially outsourced its sales division to LimTC. After successfully delivering results eKomi made the decision to outsource Customer Support, Customer Success, and Sales in German, French, Italian, and English.  eKomi was our very first client as LimTC was launched in 2017 and they still remain one of our key clients as we continue to grow! ### Voice of Customer for Allianz With around 159,000 employees worldwide, the Allianz Group serves 122 mn customers* in more than 70 countries. On the insurance side, Allianz is the market leader in the German market and has a strong international presence. In fiscal year 2022 the Allianz Group achieved total revenues of approximately 153 bn euros. Allianz is one of the world's largest asset managers, with third-party assets of 1,635 bn euros under management at year end. ### Customer Support L1 and L2 for Techloq Built a Team of 20 agents consisting of L1 and L2 support. The teams integrated into existing teams but now lead the Onboarding, Training and all Customer Support Initiatives through Kyiv Team ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_customer_support_outsourcing_company_ukraine_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_virtual_assistant_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_inbound_call_center_service_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_customer_support_outsourcing_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_bpo_company_ukraine_2026.svg) ### Industry Recognitions - Recognized as company of the Year - TOP 5 Outsourcing Companies - Top Support Company 2025 - Software Suggest - Top 20 Virtual Assistant Companies in 2021 - Top Call Centers in Latvia - Top Rated BPO Company Recognition - 2020 - IT & Business Services - 2019 Global - Top IT Services - Ukraine 2020 - Ukraine Company Award 2021 - Ukrainian Business of the Year Award - Ukrainian Company of the Year 2021 - The Champions Award - 2020 - Top Fastest Growing Telemarketing Company 2020 - Top Telemarketing Agencies in Kyiv - 2023 - Top Customer Support Outsourcing Company 2023 - 15 Best Ukrainian Call Centers - Top 10 BPO Companies in Europe - Best Support Company - Summer 2023 - Best Support Company of Summer 2023 - Top 40 BPO Companies in Europe - Top BPO Company in Ukraine - 2023 - Leading Outsourcing Company in 2022 - Top B2B Companies Global - Company of the Year 2021 - Outsourcing Company of The Year ## Key Clients - eKomi Ltd ## Packages ## Locations (1) ### Kyiv, Ukraine (Headquarters) - Volodymyr Ivasyuk Ave, 26А - Kyiv 04210 - Ukraine - 201 - 250 employees - Phone: +380632958494 ## Connections - Andrey Shulik, CIC/CRM (Choice One Insurance, Inc) ## Contact LimTC [Send a message](https://clutch.co/profile/limtc) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/limitless-kyiv) - [Facebook](https://www.facebook.com/Limitless-TC-1157223241084502/?view_public_for=1157223241084502)