LimTC

BACKGROUND

Please describe your company and your position there.

I'm the CEO and owner of a marketing and advertising agency and we specialize in Digital marketing. We offer our clients a wide range of services such as Creative management, Social Media Management, Web development, etc..

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

Prior to hiring LimTC, my team were always late in submitting their task and used to sometimes miss deadlines or tasks could fall off their calendar.

Also as a digital agency, it was depressing that our response rate to our Client's social media account and webchat was always delayed, the turn around time was a big issue and this matter affected my business reputation. I had to do something about it and that's when I decided to outsource some services to a third party

What were your goals for this project?

My main goal was to deliver value to my clients, to deliver excellence in customer service. We wanted to improve our reputation in the market and be able to offer 24/7 customer support on their website and social media accounts and also have an expert to be assigned for these tasks

SOLUTION

How did you select this vendor?

I was referred to this vendor by a friend of mine, but again i know outsourcing is a critical matter because the third party will represent your brand so i went online checked their website and their reviews on Clutch in specific as i trust this website and it seemed they were reliable and good feedback from their clients

Describe the project in detail.

The project was to take over all the customer support on our client's website and to have it assigned to a community manager to ensure the quality of service. But I have proposed a really good solution by LimTC team, it was to also assign a virtual assistant to each of my account managers to help them meet their deadline and have a smooth process. 

Honestly, I hesitated but after experiencing their service, i mean it has smoothened the internal process and the team started picking up again and that's when i decided to rebrand my company. To sound out loud that things have flipped and its time to gain my reputation back in the market

What was the team composition?

The team was initially 3 virtual assistants, 5 Customer support and 2 Pre-sales. Then later when we decided to launch a few e-commerce websites we hired 3 more customer support

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My team has been very organized and are meeting their deadlines. We were to retain our existing clients and gain positive feedback from them and was able to gain 3 new clients who were amazed by the customer support service on the e-commerce sites.

How effective was the workflow between your team and theirs?

We are assigned a main contact who would report to myself on a weekly basis, but overall there was continuous communication between both teams using several communication channels such as Slack, Zoom, etc.. It was really smooth and easy, haven't got any issues raised by my team regarding the workflow.

What did you find most impressive about this company?

I was shocked that they were able to understand the needs of my client and assign native speakers, with more than 50% off the expenses I would spend in Dubai to hire such expertise! They are cost-effective, affordable especially when signing a very long-term contract

Are there any areas for improvement?

I think they need to start taking over short-term contracts because if it wasn't my referral and the reviews I have seen on Clutch i wouldn't have accepted to sign a long-term contract before trying their service in a short-term contract.

BACKGROUND

Please describe your company and your position there.

CEO and Owner of a consulting company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

After much research and countless hrs of going over reviews and meeting potential companies i choice to hire LimTC based on their track record and on the immediate results for customer service and support

What were your goals for this project?

My goal was to could provide new, potential and existing clients with support and customer service 24/7. I wanted that new clients could ask range of questions and get custom and real time feedback vs standard F&A. We also needed support on software we developed or handling basic technical issues and making sure clients could get the help the needed at any time from login, security, server to trouble shooting.

SOLUTION

How did you select this vendor?

Anton and his team outlined a solution that built for me a dedicated support team of 15 people, 24/7 1st and 2nd support. This team had lead for each region as well as a manager to supervise the entire operation. The team made sure to cove all my pain points as well as suggest other areas they could support or streamline to make my clients satisfied.

Describe the project in detail.

The challenge i had was providing support for my IT services and software development for the USA, EMEA and APAC Regions. Not only did I need a dedicated team but the ability to provide 1 and 2nd line of support 24/7.

What was the team composition?

The Team has 2 team leads, one manager and Anton also was involved to check the overall process of the team and management.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We had great success in retaining our current clients as well as closing new clients. The ability to always be there and provide support and customer service and not pull my other team away from its duties in sales for example was a tremendous help for my company and resulted in higher profits and satisfied customers!

How effective was the workflow between your team and theirs?

Their workflow was seamless and synced from the beginning. Not only did LimTC team do their job well they integrated with my company and team as if to say we were 1 and the same. Perfect Harmony!

What did you find most impressive about this company?

What me and my team found impressive was the level of commitment by the LimTC team and most importantly Anton's involvement. Most companies, the hierarchy is not involved or only checks occasionally . With Anton he also made sure to get involved by being aware and in the beginning of the project hands on to ensure success.

Are there any areas for improvement?

can't think of any!! Above and beyond my expectations and goal was executed by LimTC

BACKGROUND

Please describe your company and your position there.

Our company is one of the top Plagiarism Detection Software available for K-12 & Higher Education. My position is head of the SDR Department.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We initially hired them for SDR services as we were struggling in generating enough appointments for our sales department. They were able to step in confidently and drive the promised numbers on a monthly basis. We loved their approach and clear experience in Sales and decided to also add a Team of Sales Reps to help us close deals . Furthermore, we also added a team of Customer Support to assist in supporting all the new business we had generated.

What were your goals for this project?

Our initial goals were to generate more appointments for sales department. Later we implemented Sales Goals and Customer Support goals as we expanded with them in other departments.

SOLUTION

How did you select this vendor?

Initially, we had heard of them as they are also a Ukrainian based Company with offices in Kyiv. We reached out to them directly and were truly impressed by their approach in assessing our needs, sharing their ideas on improvement and in a matter of days preparing a Go-To-Market strategy.

Describe the project in detail.

We had scheduled a meeting with their senior management in our office. They attended with two project managers, their CEO and a business analyst which was closely capturing and taking notes on the entire discussion. After a single meeting they had initiated another meeting to present us with their vision and ideas on how they will be able to execute and drive results.

It was in high detail and impressive, we signed with them the next day after internal discussion. They built an SDR team of 10 employees for us supporting a team of 15 sales reps. From the first week, each rep had already generated two or more appointments and the numbers just increased from there.

What was the team composition?

After we had scaled with them the overall team composition was 10 SDR's 10 Sales Reps 5 Customer Support

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They increased our monthly Lead rate by over 400% Their Sales reps delivered between 50,000 - 100,000 on a monthly basis. The quota per sales was 10,000k monthly ARR. Their Customer Support had a success rate of 98%. Meaning almost all customer provided a very high satisfaction rate on the support they received.

How effective was the workflow between your team and theirs?

VERY! They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and one day of every week their team would come and work from our office to make us feel like a single team/unit on the same mission.

What did you find most impressive about this company?

I really liked just how personal they treated our mission, business, and clients. They truly showed that they care about their work and always delivered. They assigned multiple senior project managers to our project and the CEO was also involved to assure we were always on track to achieve our targets.

Are there any areas for improvement?

I noticed some of the employees had somewhat older laptops which would lag or slowdown during specific cases. The only recommendation is to maybe invest in some employees for new hardware. But in most cases, their employees had absolutely no problem with the hardware.

BACKGROUND

Introduce your business and what you do there.

We’re a community product reviews site, part of a much larger company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Limitless Technology Consultants?

We were looking for a scalable team of experienced callers who could converse comfortably and clearly. In the past, we’ve used various service providers, but it became very difficult to manage a large team of freelancers. We wanted a solution that would allow us to keep a large team while being able to manage them in a more streamlined fashion.

SOLUTION

What was the scope of their involvement?

We worked with them to build a team that meets the skillset we needed. For us, they work similarly to an in-house call center. So, when they’re calling users, they act as a representative of our company. Because of that, it was very important to us that they were clear, professional, and organized. They call our users to converse about our services and gain insight into pain points.

Going into the project, we wanted to start small, but scale fast to deliver a lot of results. After our first few months, we started to add more people to grow the team. Balancing quality and scalability was a priority.

What is the team composition?

Right now, we work with about 10–12 of their teammates. Three of them are senior members of the company, which has helped us ensure the success of the project.

How did you come to work with Limitless Technology Consultants?

I’d posted on several online platforms about the services we needed, and they reached out to me. I was skeptical at first because there are so many options out there. But, I had a great introductory call with two of their representatives, so I decided to move forward with them.

What is the status of this engagement?

We started the project together in May 2019, and the work is ongoing as we grow the team further.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After we outlined our needs, they were able to hit the stretch target we set as a preliminary test. As we grow the team, we’re striving to continue to hit the higher end of our target.  

How did Limitless Technology Consultants perform from a project management standpoint?

They’re super responsive to emails, which can be rare in this industry. We have two co-founders and one of their most experienced representatives on the project, and they’ve been great at managing the workflow. We communicate mostly through phone, email, and digital messaging.

What did you find most impressive about them?

We had several specific requirements for this project, and they did a great job of working with us to meet them. They took feedback to make sure calls were going out to the right people. They’ve been able to align themselves to meet our needs—it’s been a very positive experience.

Are there any areas they could improve?

At the end of the day, this is a numbers game. The more they can deliver, the more successful the project will be.

Do you have any advice for potential customers?

Share as much information as possible. They’re open to applying their experience to new ideas and projects, but it will be most successful if you communicate as much as you can.

BACKGROUND

Please describe your company and your position there.

I am the Co-Founder & Strategic Manager Si-Thru Consulting LLC An initiative with the support of a group of European State universities, We provide services for the organization of training for foreign citizens in higher and secondary specialized educational institutions of Eastern Europe & Northern Europe. Admission of foreign citizens for studies into higher and secondary specialized educational institutions in Eastern Europe and Northern Europe. We provide consultation, legal and information services, representation, protection of rights and interests of foreign nationals in Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales.

What were your goals for this project?

Our goal was to increase the number of leads we had coming in while bolstering our brand presence across the market as well through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists.

SOLUTION

How did you select this vendor?

I was referenced by a business colleague of mine at a conference while deciding to reach out directly to Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease.

Describe the project in detail.

Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. They worked across several channels while defining a rigid strategic process which was also tied towards appointment setting/Intro meetings easing the closure cycle

What was the team composition?

The team from Limitless Technology Consultants (LimTC) included 15 people in total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Limitless Technology Consultants (LimTC) contributed efforts that secured several valuable clients, which yielded transformative business results, majorly with the build-up of our clientele while leveraging their dynamic skills in targeting our unique market sphere and geo-locations market, allowing an amazing conversion rate, bolstering business profits. On an ongoing basis, the team’s work continues to generate satisfying results.

How effective was the workflow between your team and theirs?

it was a remarkable synergy between both teams and the communication approach and channel was so effective allowing the handling of concerns or inquiries as tailored and productive as possible!

What did you find most impressive about this company?

what was striking the most was their attitude to work and ethics, which was followed with their attention to details, Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific requirements, they carefully assign the right resources to different projects.

Are there any areas for improvement?

Nothing I could complain about them were absolutely great!

BACKGROUND

Please describe your company and your position there.

I'm the founder of a sales enablement company that specializes in lead generation and appointment-setting for various software products/services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

rked with LimTC on multiple projects over the past couple of years. This particular prWe've wooject was a collaboration where we generated leads and scheduled appointments and the LimTC team would take over to close the deals.

What were your goals for this project?

The specific goals were: conducting product demos; converting leads into opportunities; closing deals; handing over closed deals to an offsite customer success team.

SOLUTION

How did you select this vendor?

We had very specific requirements for the project such as being located in Europe, ability to handle certain European languages in addition to English, past experience in software sales, and direct involvement of founders in daily operations. Since we had already worked with LimTC in the past and knew they checked all the boxes, it was an obvious choice.

Describe the project in detail.

We needed a team of closers experienced in software sales who could take over the leads we generated and convert them into sales. Coverage was required in European working hours and US east coast hours. In terms of languages, the project was largely in English, but we needed one representative each for German, French, and Spanish as well.

What was the team composition?

The team was divided on the basis of region with two shifts: One handles the European market and one handles the North American market.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since it was a sales project, it is easy to see that there was a clear positive ROI. LimTC was able to significantly surpass the 25% close rate average with deals being closed almost every day.

How effective was the workflow between your team and theirs?

I think the workflow was our biggest success. We were able to very easily work with the team despite being in different time zones, different continents, and totally different cultural backgrounds. The founding team of LimTC was always available at short notice to jump on calls and proactively sort out any issues.

What did you find most impressive about this company?

I think the most impressive thing is the go-getter attitude these guys have. In all the time we have worked with them no one from their team ever had even a single negative comment. They can handle whatever you throw at them, even if it is at very short notice. 

Are there any areas for improvement?

Not really!

BACKGROUND

Please describe your company and your position there.

I’m the head of business development at Paytion. I led the implementation of processes to enhance sales productivity of cryptocurrency ATMs, through pipelines and CRM tools and customer support.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired them to handle support for our existing clients.

What were your goals for this project?

Our main goal was to provide multi-channel support to our clients, via email, chat, phone, and video.

SOLUTION

How did you select this vendor?

Their director of DB and operations reached out to me on LinkedIn. They provided us with information about their company and reference calls, and we found they fit our exact requirements. After multiple conference calls, we signed.

Describe the project in detail.

They handled renewals, upgrades, downgrades, and support for our customers.

What was the team composition?

They provided us with a team of bi-lingual specialists to work in various markets.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They made weekly and monthly reports on their progress and achievements. Their support allowed us to focus on core business processes. They could handle any issues that occurred.

How effective was the workflow between your team and theirs?

We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report.

What did you find most impressive about this company?

Their teamwork, time management, and productivity helped them deliver impressive results.

Are there any areas for improvement?

There’s always room for improvement, but we had no major issues.

BACKGROUND

Please describe your company and your position there.

I’m the head of sales at a commercial real estate firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We engaged Limitless Technology Consultants (LimTC)’s services for lead generation and sales.

What were your goals for this project?

Our goal was to increase the number of leads we had coming in through various channels. Ultimately, we wanted to improve our sales profit with the help of a team of skilled specialists.

SOLUTION

How did you select this vendor?

We accidentally stumbled upon Limitless Technology Consultants (LimTC) online. After a few conference calls, we felt confident their management understood our vision. Anton (Founder and CEO, Limitless Technology Consultants (LimTC) and his team seemed well-prepared to execute on our project with ease. 

Describe the project in detail.

Limitless Technology Consultants (LimTC) assigned a team of sales specialists to provide lead generation services. The worked across several channels.

What was the team composition?

The team from Limitless Technology Consultants (LimTC) includes 15 people total. Each of the five sales reps had two corresponding sales development reps (SDRS) for a total of 10 SDRS. 

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our project with Limitless Technology Consultants (LimTC) had, and continues to have, a positive impact on our company. We starting seeing results after just two weeks. 

The volume of leads and conversions has remained stable and is steadily rising.  We’ve been receiving a great number of more highly qualified leads than ever, which are consistently converting into closed opportunities.

How effective was the workflow between your team and theirs?

The pace was even faster than we expected. If I ever experience a problem, there’s always an available teammate ready to jump in. 

What did you find most impressive about this company?

I was impressed by how much effort each and every specialist invests in their work. Limitless Technology Consultants (LimTC) filters out the best professionals from the industry to join their team. Depending on a client’s specific needs and requirements, they carefully assign the right resources to different projects. 

Are there any areas for improvement?

From our company’s perspective, there’s nothing to improve. All is well.

BACKGROUND

Please describe your company and your position there.

We're a group of Swiss companies focusing on online education. As director of business development, I was responsible for global development. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We have hired Limitless Technology Consultants (LimTC) to open an office for our company in Ukraine and manage its operations.

What were your goals for this project?

Our main goal was to open a support and sales office in Kiev under local management.

SOLUTION

How did you select this vendor?

A partner recommended Limitless Technology Consultants (LimTC) as a reliable vendor.

Describe the project in detail.

The office offered 24/7 support in English, Russian, Arabic, German, and Spanish. It also assisted with worldwide sales, focusing on English and Arabic markets, and supported our web platform. They hired approximately 40 people in a short period of time, trained them, and established a smooth workflow for our clients.

What was the team composition?

They provided an operations manager, who was responsible for the success of the project from beginning to end, along with a great HR team that handled hiring and training. Their IT support network was great at fixing bugs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

After opening our office in Kiev, we dramatically reduced our customer support costs and almost doubled sales. Most importantly, our customers were extremely happy with the 24/7 support in multiple languages. Our stakeholders were happy with the office and decided to expand the sales department to attract more clients.

How effective was the workflow between your team and theirs?

We had a structured workflow, utilizing Trello and our CRM to complete the project and manage operations. They were available 24/7 through phone, email, and Skype. Our partners were always available to solve urgent issues.

What did you find most impressive about this company?

They were extremely flexible. When we gave them an idea, they helped us develop and implement it. We wanted several departments that spoke different languages, but they suggested hiring multilingual staff. That saved time and reduced our office maintenance costs.

Are there any areas for improvement?

Their management staff are sometimes too perfectionist.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an affiliate marketing company that creates marketing funnels for software products and services. We target Russian-speaking, Spanish-speaking, and local markets. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Limitless Technology Consultants (LimTC)?

We hired Limitless Technology Consultants (LimTC) to help with lead generation and management.

What were your goals for this project?

We wanted to work with more clients and partners that were high-quality.

SOLUTION

How did you select this vendor?

Limitless Technology Consultants (LimTC) initially reached out to me. After speaking with them, we thought they would be an excellent team to work with.

Describe the project in detail.

Limitless Technology Consultants (LimTC) is in charge of finding quality vendors and local clients for us to work with. Their team manages the accounts, as well.

What was the team composition?

We work with a representative and support staff from Limitless Technology Consultants (LimTC).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within a few months, we were able to start working with valuable clients. Limitless Technology Consultants (LimTC) has brought us an extraordinary ROI.

How effective was the workflow between your team and theirs?

Limitless Technology Consultants (LimTC) is extremely easy to work with. They’re always there when we need them.

What did you find most impressive about this company?

Limitless Technology Consultants (LimTC) is very knowledgeable when it comes to sales. They really know how to deal with customers.

Are there any areas for improvement?

I can't think of anything I’d say needs to be improved. I am more than happy to be working with Limitless Technology Consultants (LimTC).