Call2Customers.ae

BACKGROUND

Please describe your company and position.

I am the President of Banaat FC

Describe what your company does in a single sentence.

Banaat FC is a sports club dedicated to fostering talent, promoting teamwork, and engaging fans through dynamic sporting events and community initiatives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call2Customers.ae to accomplish?

• We hired Call2Customers.ae to enhance our communication and engagement with fans, sponsors, and stakeholders. Our primary goal was to provide a seamless and professional customer experience by ensuring prompt responses to inquiries and maintaining a consistent and friendly tone that aligned with Banaat FC’s values. Additionally, we aimed to improve ticketing support, event promotions, and sponsorship outreach through their outbound call services. Their expertise helped us foster stronger connections within our community and effectively manage our communication needs.

SOLUTION

How did you find Call2Customers.ae?

• Online Search
• Clutch Site

Why did you select Call2Customers.ae over others?

• Pricing fit our budget
• Company values aligned

How many teammates from Call2Customers.ae were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for Call2Customers.ae involved managing inbound and outbound call services to enhance Banaat FC’s communication with fans, sponsors, and stakeholders. They handled ticketing inquiries, match schedules, and fan-related questions while conducting outreach campaigns for event promotions, membership renewals, and sponsorship opportunities. Their team provided 24/7 support to accommodate fans across time zones and delivered detailed performance reports to track success. Their work streamlined communication, improved fan satisfaction, and strengthened relationships with key stakeholders, making them an integral part of our operations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project delivered several measurable outcomes that highlighted its success. Fan satisfaction improved significantly, with inquiries being resolved quickly and efficiently. There was a notable increase in event attendance and membership renewals, thanks to effective outreach campaigns. Communication with sponsors became more streamlined, fostering stronger relationships and creating new partnership opportunities. Additionally, the responsiveness and professionalism of the Call2Customers.ae team contributed to building a more engaged and loyal fan base, ultimately strengthening Banaat FC’s community presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Call2Customers.ae demonstrated excellent project management throughout the collaboration. They consistently delivered all services on time, ensuring seamless execution of our communication strategies. Their team was highly responsive to our needs, quickly adapting to any changes or specific requests we made. They maintained clear and proactive communication, providing regular updates and ensuring alignment with Banaat FC’s goals. Their attention to detail and commitment to quality made the entire process smooth and efficient.

What was your primary form of communication with Call2Customers.ae?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Call2Customers.ae was their ability to combine professionalism with a personalized approach. They truly understood Banaat FC’s values and seamlessly represented our brand in every interaction. Their expertise and ability to connect with a diverse audience made them uniquely suited for our needs. Additionally, their proactive communication and commitment to delivering a high-quality experience set them apart as a reliable and exceptional partner.

Are there any areas for improvement or something Call2Customers.ae could have done differently?

There are no areas for improvement as Call2Customers.ae exceeded our expectations in every aspect. Their dedication to quality, responsiveness to our needs, and consistent results made the collaboration flawless. They truly went above and beyond to ensure Banaat FC’s communication goals were met, and we couldn’t be more satisfied with their services.

BACKGROUND

Please describe your company and position.

I am the Managing Director - Digital, Marketing, Technology & Corporate Recruitment of Kingston Stanley

Describe what your company does in a single sentence.

Kingston Stanley is a specialized recruitment agency that connects businesses with top talent across marketing, digital, and technology industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Call2Customers.ae to accomplish?

• We hired Call2Customers.ae to streamline our administrative processes, manage and maintain an organized candidate database, handle client communications efficiently, and optimize back-office workflows. The primary objective was to enhance operational efficiency and free up our internal team to focus on core recruitment and staffing activities.

SOLUTION

How did you find Call2Customers.ae?

• Online Search
• Clutch Site

Why did you select Call2Customers.ae over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Call2Customers.ae were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included managing candidate and client databases, handling data entry and documentation, processing client inquiries, and coordinating administrative tasks to ensure seamless operations. Key deliverables included accurate and up-to-date records, timely completion of back-office tasks, detailed reporting, and consistent support that aligned with our recruitment timelines and business needs. Additionally, they introduced workflow enhancements to improve overall efficiency and productivity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Call2Customers.ae resulted in improved accuracy in data management, faster processing of administrative tasks, and enhanced organization within our candidate and client databases. Their support enabled our team to allocate more time to core recruitment functions, leading to smoother operations and improved client and candidate satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Call2Customers.ae demonstrated excellent project management by consistently delivering tasks on time and maintaining clear communication throughout the project. They were highly responsive to our needs, quickly adapting to any changes or additional requirements, ensuring their work aligned perfectly with our operational goals and timelines.

What was your primary form of communication with Call2Customers.ae?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Call2Customers.ae was their deep understanding of the staffing and recruiting industry, coupled with their ability to deliver tailored solutions with exceptional precision. Their proactive communication, attention to detail, and their dedication to maintaining the highest quality standards made them an invaluable partner in optimizing our back-office operations.

Are there any areas for improvement or something Call2Customers.ae could have done differently?

While Call2Customers.ae exceeded our expectations, incorporating advanced automation tools for repetitive tasks could further streamline workflows and boost efficiency. Additionally, offering periodic industry-specific insights or recommendations might add even more value to their already exceptional service.