Top BPO Companies in Lyon

Ratings Updated: December 5, 2025

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0 Leaders 11 Contenders

11 Companies

Country: France

City: Lyon

List of the Top Lyon BPO Services

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Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Lyon, France

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

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Reviews mention Efficient
Client feedback highlights Hugo's remarkable efficiency in managing communications and scaling operations. For instance, one client noted their ability to reduce partner integration time from three weeks to one, while another emphasized the swift ramp-up of their call center team. Clients consistently praised Hugo's project management, with regular updates and transparent reporting enhancing decision-making. Overall, the sentiment is overwhelmingly positive, with clients appreciating Hugo's adaptability and seamless integration into their operations.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success.
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Call Center Services for Automotive Company

5.0 Jun 27, 2024

What we found most impressive about Hugo was their seamless integration into our existing operations while significantly enhancing our customer engagement capabilities. Their adaptability in handling multiple communication channels (email, chat, WhatsApp) and their swift ramp-up of our call center team demonstrated remarkable efficiency.
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Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

Hugo has been a game-changer for our business. Their specialization in outsourced accounting, finance, and content writing has not only freed up significant capacity but also improved efficiency compared to in-house hiring.
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CX Outsourcing for Financial Services Firm

5.0 Apr 25, 2025

Hugo's project management has been great! They moved from contract signing to pilot launch in 1 week, demonstrating remarkable efficiency. Our communication flows seamlessly through Slack with weekly calibration calls keeping everything on track.
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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View projects from:

United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

Lagos, Nigeria

2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215

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MarKam Solutions

5.0 9 reviews
Premier Verified

$1,000+

< $25 / hr

50 - 249

Serves Lyon, France

Services provided

30% Call Center Services

20% Customer Service Outsourcing

20% IT Managed Services +2 services

20% Sales Outsourcing

10% Back Office Outsourcing

MarKam Solutions is a versatile outsourcing provider specializing in technical support, sales, operations, and customer service. Across multiple reviews, clients commend their professional management, alignment with company values, and ability to meet budget constraints. With over 90% positive feedback, MarKam Solutions is praised for their adaptability, responsiveness, and the strategic impact on metrics such as customer satisfaction and sales growth.

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Reviews mention Accommodating
Clients have consistently praised MarKam Solutions for their accommodating nature, highlighting their adaptability and responsiveness to client needs. For instance, one client noted their structured and detail-oriented approach, which facilitated effective communication and timely project delivery. Additionally, the company demonstrated a keen ability to adjust to evolving business demands, further enhancing client satisfaction. Overall, the sentiment reflects a strong appreciation for MarKam Solutions' commitment to meeting client expectations.

Call Center Services for Logistics & Supply Chain Company

5.0 Nov 7, 2024

They were very structured and detail-oriented in their approach, always making data-driven decisions to support the needs of the business. Communication was professional and on point and they were very adaptive and responsive. Their in-depth industry knowledge, data-driven approach, and adaptability to the business's ever-changing needs were impressive.
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3 of 3 reviews are 5 stars

$10,000 – $49,000 avg. project cost

Reviewed 3 times in the past 6 months
Recent client feedback for MarKam Solutions reflects a highly positive sentiment, emphasizing their exceptional project management and adaptability. Clients praised their ability to tailor solutions to specific needs, as noted by a Project Manager who highlighted their 'personal approach' and commitment to exceeding expectations. Additionally, a Senior Account Manager noted impressive results in lead generation and sales metrics, attributing success to MarKam's strategic methods and proactive communication. Overall, no significant areas for improvement were identified by clients.
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Average Project Cost Breakdown

$50,000 to $199,999 (3) $10,000 to $49,000 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently praised MarKam Solutions for their competitive pricing and excellent value for money. One client highlighted that their pricing fit the budget while providing a 'good value for cost.' Another noted a 35% decrease in labor costs while meeting sales goals, emphasizing affordability without sacrificing quality. Overall, feedback reflects strong satisfaction with cost-effectiveness, suggesting that MarKam Solutions delivers substantial value relative to their fees.
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United States (4) Bulgaria (3) England (1)
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E-Satisfaction

Not yet reviewed

$10,000+

$25 - $49 / hr

10 - 49

Limonest, France

Services provided

45% Customer Service Outsourcing

20% Back Office Outsourcing

15% Call Center Services +2 services

10% Digital Strategy

10% Sales Outsourcing

E-Satisfaction is a Customer Service Outsourcing company. They were founded in 2012, and their services include Customer Service Outsourcing and Back Office Outsourcing.
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Limonest, France

53 rue de l'étang, KOUEST Building, Bat D
Limonest, France 69760
10 - 15

0033420100388

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EVERIAL

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Rillieux-la-Pape, France

Services provided

60% ECM Consulting and SI

40% Document Digitization & Management

EVERIAL, an ECM consulting and SI company, specialize in ECM consulting and SI and Document Digitization & Management. They were launched in 1989.
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Rillieux-la-Pape, France

1691, Avenue de l'hippodrome
Rillieux-la-Pape, France 69140
101 - 150

+33.04.72.13.53.00

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Blueway Software

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rillieux-la-Pape, France

Services provided

50% Business Consulting

50% Call Center Services

Located in Rillieux-la-Pape, France, Blueway Software is a small Business Consulting and answering service. Their services include Business Consulting and Call Center Services.
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Rillieux-la-Pape, France

64 Avenue du Général LECLERC,
Rillieux-la-Pape, France 69140
31 - 40

+33.4.3725.0472

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Force Plus

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Lyon, France

Services provided

20% Business Consulting

20% Sales Outsourcing

20% Search Engine Optimization +3 services

20% Social Media Marketing

10% Call Center Services

10% Customer Service Outsourcing

Force Plus is a Business Consulting company headquartered in Lyon, France. The team specializes in Business Consulting and Search Engine Optimization.
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Lyon, France

15 Place Bellecour
Lyon, France 69002
21 - 30

+33.4.7277.4400

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Koonden

Not yet reviewed

$1,000+

$100 - $149 / hr

2 - 9

Lyon, France

Services provided

20% Conversion Optimization

20% Marketing Strategy

15% Content Marketing +5 services

15% Digital Strategy

10% Sales Outsourcing

8% Direct Marketing

6% Account-Based Marketing

6% Business Consulting

Located in Lyon, France, Koonden is a small Marketing Strategy company. The team provides Marketing Strategy and Conversion Optimization.
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Lyon, France

53 Rue Vauban
Lyon, France 69006
2 - 5

+33465845034

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BMPB France

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Limas, France

Services provided

40% Back Office Outsourcing

40% Call Center Services

10% Customer Service Outsourcing +1 service

10% Sales Outsourcing

BMPB France is a small answering service company located in Limas, France. The team focuses on Call Center Services and Back Office Outsourcing.
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Limas, France

61, rue Depagneux, LIMAS, Rhône-Alpes
Limas, France 69400
6 - 9

+33.4.7403.8177

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Res Humana France

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lyon, France

Services provided

40% Business Consulting

30% Back Office Outsourcing

30% HR Consulting

Small Business Consulting company Res Humana France, is in Lyon, France. The team focuses on Business Consulting and Back Office Outsourcing.
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Lyon, France

20 Boulevard Eugene Deruelle Britannia building,
Lyon, France 69003
6 - 9

+33.4.7814.2550

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Scrapster

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lyon, France

Services provided

50% BI & Big Data Consulting & SI

25% Custom Software Development

25% Sales Outsourcing

Scrapster , a small business intelligence company, is located in Lyon, France. Their services include BI & big data consulting & SI and Custom Software Development.
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Lyon, France

Rue du lac
Lyon, France 69003
1

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l'Atelier du Lead

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Lyon, France

Services provided

40% Conversion Optimization

20% Pay Per Click

20% Sales Outsourcing +1 service

20% Social Media Marketing

L'Atelier du Lead is a Lyon, France-based Conversion Optimization company. Established in 2017, the team specializes in Conversion Optimization and Social Media Marketing.
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Lyon, France

Rue Vaubecour
Lyon, France 69002
1

+33.451.580.670

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Keepcall

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Lyon, France

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Keepcall, a small answering service company, is in Lyon, France. Their services include Call Center Services and Sales Outsourcing.
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Lyon, France

116, chemin du Colombier
Lyon, France 69007

+33.047.844.3152

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PRO CONTACT

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Lyon, France

Services provided

65% Call Center Services

35% Customer Service Outsourcing

PRO CONTACT, a call center service, was launched in 1990. The team focuses on Call Center Services and Customer Service Outsourcing.
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Lyon, France

5 Place Charles Béraudier
Lyon, France 69003

047.213.2303

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Market presence
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size.

By using verified reviews, focused service details, and real project data, the Leaders Matrix highlights companies that consistently deliver and stand out from the rest. Each company’s position is based on how well they focus on a service area and how consistently they deliver results, helping you make informed, confident decisions. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top Lyon BPO Services

E-Satisfaction

$10,000+

$25 - $49 / hr

10 - 49

Limonest, France

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

90% Back Office Outsourcing

10% Other

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EVERIAL

Undisclosed

Undisclosed

250 - 999

Rillieux-la-Pape, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Blueway Software

Undisclosed

Undisclosed

10 - 49

Rillieux-la-Pape, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Back Office Outsourcing

50% Other

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Force Plus

$1,000+

< $25 / hr

10 - 49

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

40% Back Office Outsourcing

60% Other

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Koonden

$1,000+

$100 - $149 / hr

2 - 9

Lyon, France

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

10% Back Office Outsourcing

90% Other

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BMPB France

Undisclosed

Undisclosed

10 - 49

Limas, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Res Humana France

Undisclosed

Undisclosed

2 - 9

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

30% Back Office Outsourcing

70% Other

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Scrapster

Undisclosed

Undisclosed

2 - 9

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

25% Back Office Outsourcing

75% Other

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l'Atelier du Lead

Undisclosed

Undisclosed

Freelancer

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Back Office Outsourcing

80% Other

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Keepcall

$1,000+

< $25 / hr

2 - 9

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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PRO CONTACT

Undisclosed

Undisclosed

2 - 9

Lyon, France

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Back Office Outsourcing

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Top BPO Companies in Lyon

List of the Top Lyon BPO Services

Reviews mention Efficient

Back Office Outsourcing for E-Commerce Co

Call Center Services for Automotive Company

Outsourced Accounting & Content Writing for IT Services Firm

CX Outsourcing for Financial Services Firm

Industry Experience

Select Industry to see insights

Reviews mention Accommodating

Call Center Services for Logistics & Supply Chain Company

Reviewed 3 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

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Specialties