Top Call Center Services & Voice Services in Madrid
17 Companies
List of the Top Madrid Call Center Companies & Voice Services
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$1,000+< $25 / hr250 - 999Serves Madrid, SpainServices provided
30% Call Center Services60% Customer Service Outsourcing10% Back Office OutsourcingSee all 26 projectsSimply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.
Reviews mention Reasonable pricing
Clients have noted Simply Contact's pricing as a significant advantage, highlighting it as a 'huge plus' in their service offerings. One client specifically appreciated the 'good price for German-speaking resources,' which influenced their decision to collaborate. However, while pricing is favorable, clients have expressed concerns regarding the effectiveness of sales results, suggesting that while Simply Contact is competitive in terms of cost, there may be limitations in their sales capabilities.-
Telemarketing Outsourcing for Call Center
4.0 Jun 4, 2020Simply Contact’s prices are a huge plus. I can’t recommend Simply Contact for sales because of our experience, but if someone needs customer support or resources to handle incoming calls and emails, Simply Contact offers great pricing.
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12 of 15 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 15 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Staffing for Government Helpline
5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read moreWas this helpful?
Industry Experience
Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.
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Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services TelecommunicationsWas this helpful?
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$1,000+< $25 / hr1,000 - 9,999Serves Madrid, SpainServices provided
20% Call Center Services25% Customer Service Outsourcing15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
Reviews mention Well-organized projects
Clients have consistently praised Hugo for their well-organized project management and efficient onboarding processes. One client noted the ease of collaboration, stating, 'It felt very natural' and highlighted their ability to start operations in less than three weeks. Another client emphasized their 'top-notch' onboarding and seamless communication, with team members going 'above and beyond expectations' to ensure project success. Overall, the sentiment reflects a strong appreciation for Hugo's structured approach to project execution.-
Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Scaling & QA Services for Media Company
5.0 Aug 23, 2023From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costRead 3 ReviewsCall Center Services PROJECT HIGHLIGHT
Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read moreWas this helpful?
Industry Experience
Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming MediaWas this helpful?
See All Locations (2)Lagos, Nigeria
2nd Floor, 152 Ikorodu Rd, Onipanu, Lagos 102215, Lagos, Nigeria
Lagos, Nigeria 102215Was this helpful?
$1,000+< $25 / hr250 - 999Serves Madrid, SpainServices provided
50% Call Center Services20% Customer Service Outsourcing15% Back Office Outsourcing +1 service15% CRM Consulting and SISee all 13 projectsValoris Center is a distinguished provider of Contact Center Services, offering a comprehensive suite of Customer Support Services, including Inbound and Outbound Call Center operations, Telemarketing Services, and Customer Care Services. Across their reviews, 85% of clients commend their flexibility, proactive approach, and strong project management, though some note room for improvement in personnel turnover and attention to detail.
Reviews mention Timely
Clients consistently express satisfaction with Valoris Center's timeliness and reliability. One client noted that Valoris 'always delivered on time and met our needs,' while another emphasized their 'high flexibility' and prompt responses. The Valoris team achieved impressive performance metrics, such as a 95% SLA achievement in phone support, further demonstrating their commitment to timely service delivery. Overall, feedback indicates a strong sentiment of trust and appreciation for their punctuality and effective communication.-
Call Center Services for Digital Solutions Provider
4.5 Mar 3, 2023We calibrate every two weeks where we discuss our achievements (based on KPIs & Customer Satisfaction Survey). We also solve the punctual issue that appears. Our POC from Valoris frequently gets in touch with our team regarding specific topics such as warranties, new drivers, etc. They are proactive and deliver comprehensive reports; they react quickly whenever needed and efficiently deal with unplanned topics.
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Customer Service Outsourcing for Financial Services Company
5.0 Aug 4, 2025Valoris' team consistently provided stable and reliable service, always delivering on time and meeting our needs. With a team of agents who align with our brand values and consistently strive to meet our customers' expectations, their dedication is clearly reflected in the customer satisfaction scores they've achieved, making them a trusted partner for our business.
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6 of 8 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$10,000 – $49,000 avg. project costRead 8 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Retail Company
4.5 — Valoris Center provides call center services for a retail company. The team handles customer complaints and feedback and dispatches them to the right departments to provide solutions. Read moreWas this helpful?
More responsive than most other service providers
Get in TouchValoris Center is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (2)Beograd, Serbia
7 Brankova
Beograd, Serbia 1100041 - 49
+38 111 321 68 81
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$1,000+$25 - $49 / hr50 - 249Serves Madrid, SpainServices provided
40% Call Center Services40% CRM Consulting and SI10% Back Office Outsourcing +1 service10% Customer Service OutsourcingSee all 6 projectsSignifico is a dedicated provider of Contact Center Services, specializing in Inbound Call Center and Customer Support Services. Their clients, including those in the automotive and oil industries, consistently praise them for their timeliness, adaptability, and outstanding customer care, resulting in increased customer satisfaction and reduced wait times. Approximately 100% of reviewers highlight their impressive responsiveness and alignment with client needs.
Reviews mention Great team
Client feedback consistently highlights Significo as a 'great team' characterized by their expertise, passion, and strong cultural alignment. One client noted their readiness and proactive approach, stating they are 'truly masters of their craft.' The team effectively increased customer satisfaction and resolved inquiries efficiently, demonstrating a commitment to client needs. Overall, the sentiment reflects high satisfaction with Significo's performance and dedication to delivering exceptional support.-
Customer Support Services for Car Dealer
5.0 Dec 6, 2023Significo was absolutely ready for the entire project. They take our every request into account and support it with their knowledge. They properly plan all work tasks in accordance with the work plan and program and report to us on the daily progress. They deliver everything up front with encouragement and motivation to get started. They are truly masters of their craft.
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Industry Experience
Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resourcesWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.Was this helpful?
See All Locations (2)Dassendorf, Germany
Dorfstrasse 222
Dassendorf, Germany 2152150 - 75
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$10,000+Undisclosed2 - 9Madrid, Spain
Services provided
15% Call Center Services60% Sales Outsourcing25% Market ResearchSee all 2 projectsPowerSellers specializes in Contact Center Services, focusing on lead generation and customer relationship management. The company has successfully contacted 57% more clients and generated 72% more leads annually. Their commitment to customer support and responsiveness is highlighted by their availability and proactive approach, although there is room for improvement in patience during peak times.
Reviews mention Flexible
Clients have consistently highlighted PowerSellers' flexibility as a key strength. One client specifically noted their impressive adaptability, stating, 'PowerSeller's flexibility is what impressed me the most.' Additionally, the company demonstrated responsiveness to inquiries, further emphasizing their willingness to accommodate client needs. Overall, the sentiment surrounding their flexibility is highly positive, indicating a strong alignment with client expectations.-
Certificate Acquirement & Redemption for Cocoa Products Co
5.0 Apr 19, 2024PowerSeller's flexibility is what impressed me the most. They were very communicative and responsive to my inquiries, ensuring that all my needs were addressed promptly. This adaptability in their approach made the collaboration seamless and effective.
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1 of 1 Call Center Services reviews are 5 stars$200,000 – $999,999 avg. project costRead 1 ReviewCall Center Services PROJECT HIGHLIGHT
Call Center Services for Energy Solutions Provider
5.0 — PowerSellers provides call center services for an energy solutions provider. The tasks include cold calling, polishing the sales speech, qualifying clients through calls, obtaining data, Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight PowerSellers' competitive pricing and strong value for money. For instance, one reviewer noted that their pricing fit the budget and offered good value for the cost, while another emphasized the same points, stating that PowerSellers provided excellent service at a reasonable price. Overall, the sentiment reflects satisfaction with the cost-effectiveness of PowerSellers' services, reinforcing their reputation as a worthwhile investment.Was this helpful?
More responsive than most other service providers
Get in TouchPowerSellers is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
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UndisclosedUndisclosed250 - 999Madrid, Spain
Services provided
50% Business Consulting50% Sales OutsourcingSales Force Europe is a Business Consulting and Sales Outsourcing company established in 2022. Their services include Business Consulting and Sales Outsourcing.
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$1,000+< $25 / hr10 - 49Madrid, Spain
Services provided
60% Call Center Services20% Customer Service Outsourcing20% Social Media MarketingCosmos Call Center is an answering service. Founded in 1993, the team provides Call Center Services and Social Media Marketing. The agency is located in Madrid, Spain.
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$1,000+< $25 / hr10 - 49Rivas-Vaciamadrid, Spain
Services provided
80% Call Center Services20% Web DevelopmentCall Centrix is a call center established in 2003. The team focuses on Call Center Services and Web Development and is located in Rivas-Vaciamadrid, Spain.
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UndisclosedUndisclosed1,000 - 9,999Madrid, Spain
Services provided
100% Call Center ServicesIn Madrid, Spain, Grupo Unísono is an answering service company. The team provides Call Center Services.
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UndisclosedUndisclosed250 - 999Madrid, Spain
Services provided
50% Call Center Services50% BI & Big Data Consulting & SIRAINBOW COMUNICACIONES S.L. Is a midsize business intelligence company and call center company founded in 1995. Their team specializes in BI & big data consulting & SI and Call Center Services.
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Undisclosed$25 - $49 / hr10 - 49Madrid, Spain
Services provided
20% Call Center Services40% Market Research20% Business Consulting +1 service20% Customer Service OutsourcingLaunched in 2010, High Remark, a small Market Research company, is headquartered in Sant Joan Despí, Spain and Madrid, Spain. Their services include Market Research and Business Consulting.
Read moreSee All Locations (2)Madrid, Spain
Paseo de la Castellana 194
Madrid, Spain 280466 - 9
+34912778122
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$1,000+Undisclosed2 - 9Madrid, Spain
Services provided
30% Call Center Services35% Business Consulting35% Market ResearchHIGH REMARK is a small Madrid, Spain-based Business Consulting company. The team provides Business Consulting and Market Research.
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$1,000+< $25 / hr2 - 9Madrid, Spain
Services provided
100% Call Center ServicesLaunched in 2004, Escena Digital voices is a call center company. The team offers Call Center Services.
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UndisclosedUndisclosed250 - 999Madrid, Spain
Services provided
25% Call Center Services25% Back Office Outsourcing25% Document Digitization & Management +1 service25% HR ConsultingDigiltea is a telephone answering service. Founded in 2020, the team offers Call Center Services and Back Office Outsourcing. The company is located in Madrid, Spain.
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UndisclosedUndisclosed50 - 249Madrid, Spain
Services provided
35% Call Center Services30% Back Office Outsourcing15% Staffing +2 services10% HR Outsourcing10% RecruitingAlcaláBC is a call center service. Their midsize team is located in Madrid, Spain. Their team specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed50 - 249Madrid, Spain
Services provided
20% Branding20% Email Marketing20% Pay Per Click +2 services20% Sales Outsourcing20% Video MarketingBranding agency Arkeero offers Branding and Email Marketing. They are headquartered in Madrid, Spain.
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UndisclosedUndisclosed50 - 249Las Rozas de Madrid, Spain
Services provided
40% BI & Big Data Consulting & SI20% Email Marketing20% SMS Marketing +1 service20% Sales OutsourcingDeyde DataCentric, S.L.U. Is a midsize data analytics company established in 1994. Their team specializes in BI & big data consulting & SI and Email Marketing.
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UndisclosedUndisclosed10 - 49Madrid, Spain
Services provided
20% CRM Consulting and SI15% Content Marketing15% Email Marketing +4 services15% Pay Per Click15% Social Media Marketing10% Conversion Optimization10% Sales OutsourcingTwist Ideas is a CRM consulting and SI company founded in 2010. The team focuses on CRM consulting and SI and Social Media Marketing and is located in Madrid, Spain.
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UndisclosedUndisclosed2 - 9Pozuelo de Alarcón, Spain
Services provided
15% Content Marketing15% Direct Marketing15% Event Marketing +5 services15% Market Research10% CRM Consulting and SI10% Marketing Strategy10% Sales Outsourcing10% Web DevelopmentFounded in 2001, Viachannel is a small Direct Marketing company. Their team specializes in Direct Marketing and Market Research.
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UndisclosedUndisclosed50 - 249Madrid, Spain
Services provided
50% Call Center Services50% HR ConsultingEnkoteams is a Madrid, Spain-based phone answering service and HR Consulting company. Established in 2015, the team provides Call Center Services and HR Consulting.
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UndisclosedUndisclosed50 - 249Madrid, Spain
Services provided
40% Call Center Services20% Search Engine Optimization10% Email Marketing +3 services10% Low/No Code Development10% Social Media Marketing10% Web DevelopmentLazos Contact Center is a call center. Their team is headquartered in Montevideo, Uruguay and Salto, Uruguay and specializes in Call Center Services and Search Engine Optimization.
Read moreSee All Locations (2)Madrid, Spain
C/ San Eustaquio 14
Madrid, Spain 28021+34.917.611.991
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List of the Top 1 Madrid Call Center Companies & Voice Services
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$10,000+Undisclosed2 - 9Sofia, Bulgaria
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
15% Call Center Services60% Sales Outsourcing25% Other -
UndisclosedUndisclosed250 - 999Madrid, Spain
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
50% Sales Outsourcing50% Other -
$1,000+< $25 / hr10 - 49Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
60% Call Center Services40% Other -
$1,000+< $25 / hr10 - 49Rivas-Vaciamadrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
80% Call Center Services20% Other -
UndisclosedUndisclosed1,000 - 9,999Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed250 - 999Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other -
Undisclosed$25 - $49 / hr10 - 49Sant Joan Despí, Spain
Ability to deliver
5.2/40.00/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+Undisclosed2 - 9Madrid, Spain
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
30% Call Center Services70% Other -
$1,000+< $25 / hr2 - 9Madrid, Spain
Ability to deliver
10/40.00/20 Reviews4.1/10 Clients & Experience5.8/10 Market PresenceService focus
100% Call Center Services -
UndisclosedUndisclosed250 - 999Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Other -
UndisclosedUndisclosed50 - 249Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
35% Call Center Services65% Other -
UndisclosedUndisclosed50 - 249Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Las Rozas de Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Sales Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed2 - 9Pozuelo de Alarcón, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
UndisclosedUndisclosed50 - 249Madrid, Spain
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Other
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