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Top Call Center Services & Voice Services in Cardiff

Ratings Updated: June 26, 2026
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6 Companies

Country: Wales
City: Cardiff

List of the Top Cardiff Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Virtual Sales Limited Logotype

    Virtual Sales Limited

    4.8 20 reviews
    Premier Verified
    $1,000+
    $50 - $99 / hr
    10 - 49
    Serves Cardiff, Wales

    Services provided

    50% Call Center Services
    50% Sales Outsourcing

    Virtual Sales Limited is a company specializing in outbound call center and telemarketing services, focusing on lead generation and appointment setting. Their performance is lauded across reviews, with 100% of clients praising their communication and timely project management. Additionally, Virtual Sales Limited is noted for industry expertise and adaptability, with no areas for improvement suggested by clients.

    See all 20 projects
    3 of 5 reviews are 5 stars
    2 new reviews for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 5 times in the past 6 months

    Recent client feedback for Virtual Sales Limited highlights their exceptional flexibility, efficiency, and responsiveness. Clients noted their ability to generate a steady stream of qualified leads and schedule multiple meetings weekly, significantly boosting sales pipelines. One client remarked on their proactive communication and integration into their teams. Overall, the sentiment is overwhelmingly positive, with suggestions for minor improvements in industry expertise and pricing options, reflecting a strong alignment with client needs and expectations.
    Read 5 Recent Reviews

    Industry Experience

    Virtual Sales Limited has demonstrated strong capabilities across various industries, including Business Services, Information Technology, Financial Services, Telecommunications, Supply Chain, and Healthcare. Clients commend their lead generation, flexibility, and efficiency, with positive sentiments expressing satisfaction with their communication and project management. Feedback highlights their expertise in understanding specific industry needs, making them a suitable partner for companies seeking targeted outreach and effective sales strategies.

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    Select Industry to see insights

    Software IT Services Construction Financial services Advertising & marketing Consulting Supply Chain, Logistics, and Transport Other industries Telecommunications Business services Information technology

    Average Project Cost Breakdown

    $10,000 to $49,000 (8) Less than $10,000 (3) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Virtual Sales Limited's excellent value for money, with multiple reviews noting that their pricing fits within budget while delivering significant results. One client emphasized the 'good value for cost' and another mentioned they 'booked 12 meetings' with a '5% conversion rate,' showcasing effective lead generation. Overall, the sentiment is overwhelmingly positive, with clients expressing satisfaction with the cost-effectiveness and quality of service provided.
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    View projects from:

    England (9) United States (4) Bulgaria (1) Croatia (1) France (1)
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    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cardiff, Wales

    Services provided

    35% Call Center Services
    55% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Proactive

    Clients consistently praise Simply Contact for their proactive approach, highlighting their swift adaptability and responsiveness to specific needs. One client noted their 'outstanding project management' and proactive communication, ensuring a smooth workflow. Another emphasized their 'proactive approach in suggesting improvements' to enhance customer experience. Overall, feedback reflects a strong sentiment of satisfaction with Simply Contact's ability to anticipate challenges and deliver tailored solutions, establishing them as a reliable partner.
    • Customer Service Outsourcing for Authentication Solutions Co
      5.0 Oct 18, 2023

      The collaboration with Simply Contact led to a significant improvement in our customer service metrics. Their proactive approach in suggesting improvements and innovations to enhance customer experience stood out. Simply Contact showcased outstanding project management throughout our collaboration.

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    • Customer Service Outsourcing for Data Analytics Company
      5.0 Oct 16, 2023

      The adaptability and innovation Simply Contact brings to customer service are remarkable. Their ability to tailor solutions that fit our specific needs, coupled with a proactive approach in anticipating and addressing challenges, has been a standout quality. Simply Contact exhibited exemplary project management skills.

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    • Call Center Services for Wheelchair Rental System
      4.5 May 1, 2023

      Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project. The collaboration between our teams is seamless and highly effective. Simply Contact's dedication to quality and cost-efficiency is truly remarkable.

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    • Customer Support for Music Distribution Company
      5.0 Apr 26, 2023

      They are attentive to our requirements and are quick to implement any necessary changes. Their team is not only professional and efficient but also proactive in addressing potential issues. Simply Contact's dedication to understanding our business and providing tailored solutions that cater to our unique needs has been invaluable.

      Read Full Review
    Read All Reviews

    Industry Experience

    Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Education, and Advertising & Marketing. Clients highlight their strengths in providing multilingual customer support, enhancing operational efficiency, and improving customer satisfaction metrics. Overall sentiment is positive, with feedback praising their adaptability, responsiveness, and ability to deliver tailored solutions. Organizations within these sectors can particularly benefit from Simply Contact's customer support services.

    Read All Reviews

    Select Industry to see insights

    Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

    Average Project Cost Breakdown

    $10,000 to $49,000 (6) $1,000,000 to $9,999,999 (4) $50,000 to $199,999 (3)

    What Clients Have Said

    Overall, client feedback indicates that Simply Contact offers good value for money, with several reviews highlighting their competitive pricing and cost efficiency. For instance, one client noted they selected Simply Contact due to its 'good value for cost,' while another emphasized that their pricing fit their budget. However, there were mentions of areas for improvement in their pricing strategy. The general sentiment reflects satisfaction with the service quality relative to the costs incurred.
    Read All Reviews

    View projects from:

    Ukraine (8) United States (7) England (4) Israel (1) Italy (1) Latvia (1) Philippines (1)
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  • Connect Assist Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Nantgarw, Wales

    Services provided

    100% Call Center Services

    Connect Assist is an answering service launched in 2006. The midsize team specializes in Call Center Services.

    Read more
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  • Novello Consulting Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Cardiff, Wales

    Services provided

    15% Call Center Services
    15% Business Consulting
    15% CRM Consulting and SI +4 services
    15% IT Managed Services
    15% Other IT Consulting and SI
    15% Sales Outsourcing
    10% Data Annotation Services

    Founded in 2025, Novello Consulting is a small CRM consulting and SI company. Their services include CRM consulting and SI and Business Consulting.

    Read more
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  • Nisray Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Barry, Wales

    Services provided

    10% Call Center Services
    15% Back Office Outsourcing
    15% Recruitment Process Outsourcing +6 services
    10% Accounting
    10% Branding
    10% Business Consulting
    10% Digital Strategy
    10% Generative AI
    10% Social Media Marketing

    Nisray is a Back Office Outsourcing company. The team is headquartered in Barry, Wales, and their services include Back Office Outsourcing and Recruitment Process Outsourcing.

    Read more
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  • Kooky LAB Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Newport, Wales

    Services provided

    20% Branding
    20% Content Marketing
    20% IT Managed Services +2 services
    20% Sales Outsourcing
    20% Search Engine Optimization

    Kooky LAB is a small Newport, Wales-based branding firm. The team focuses on Branding and Content Marketing.

    Read more
    View Profile
  • Fresh Flow Direct Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Treforest Industrial Estate, Wales

    Services provided

    10% Call Center Services
    20% Branding
    20% Email Marketing +3 services
    20% Market Research
    20% Translation
    10% Customer Service Outsourcing

    Fresh Flow Direct Marketing, a branding firm, is located in Treforest Industrial Estate, Wales. The team offers Branding and Email Marketing.

    Read more
    View Profile
  • M&Y Global Services Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    1,000 - 9,999
    Cardiff, Wales

    Services provided

    50% Call Center Services
    30% Finance & Accounting Outsourcing (FAO)
    20% Business Consulting

    M&Y Global Services is a call center service. They were established in 2001, and their services include Call Center Services and Finance & Accounting Outsourcing (FAO).

    Read more

    Cardiff, Wales

    74 Wyndham Crescent Canton, Cardiff, CF11 9EF
    Cardiff, Wales CF11 9EF

    See All Locations (4)
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List of the Top Cardiff Call Center Companies & Voice Services

  1. Connect Assist Logotype

    Connect Assist

    Undisclosed
    Undisclosed
    250 - 999
    Nantgarw, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  2. Novello Consulting Logotype

    Novello Consulting

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Cardiff, Wales

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    15% Call Center Services
    15% Sales Outsourcing
    70% Other
    View Profile Visit Website
  3. Nisray Logotype

    Nisray

    $1,000+
    < $25 / hr
    10 - 49
    Barry, Wales

    Ability to deliver

    4.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.6/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  4. Kooky LAB Logotype

    Kooky LAB

    Undisclosed
    Undisclosed
    2 - 9
    Newport, Wales

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  5. Fresh Flow Direct Marketing Logotype

    Fresh Flow Direct Marketing

    Undisclosed
    Undisclosed
    2 - 9
    Treforest Industrial Estate, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  6. M&Y Global Services Logotype

    M&Y Global Services

    $5,000+
    $25 - $49 / hr
    1,000 - 9,999
    Cardiff, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website

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