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Home Call Centers Cardiff

Top Call Center Services & Voice Services in Cardiff

Ratings Updated: December 25, 2025
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0 Leaders 4 Contenders

4 Companies

Country: Wales
City: Cardiff

List of the Top Cardiff Call Center Companies & Voice Services

  • Featured

    What are Featured Providers?

    Simply Contact Logotype

    Simply Contact

    4.8 26 reviews
    Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Cardiff, Wales

    Services provided

    30% Call Center Services
    60% Customer Service Outsourcing
    10% Back Office Outsourcing

    Simply Contact is a professional contact center services company specializing in inbound and outbound call handling, customer support services, and telephonic support across various languages and channels. Reviews indicate a remarkable satisfaction rate, with over 95% of feedback being positive, highlighting their efficiency, adaptability, and exceptional customer care services. Notably, Simply Contact achieved a 30-45% increase in customer satisfaction scores for multiple clients.

    See all 26 projects

    Reviews mention Detail-oriented

    Clients have consistently praised Simply Contact for their attention to detail and strict quality control measures. One CEO highlighted their commendable focus on detail, noting the efficient analytics and monitoring processes that contributed to a successful partnership. The project manager's timely updates and flexibility in addressing specific requirements further reflect the company's detail-oriented approach. Overall, client sentiment is highly positive, emphasizing Simply Contact's commitment to delivering high-quality service.
    • Customer Support Services for SaaS Company
      5.0 Apr 25, 2023

      The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements. Their attention to detail, strict QC measures, and efficient analytics and monitoring are commendable.

      Read Full Review
    Read All Reviews
    12 of 15 Call Center Services reviews are 5 stars
    $200,000 – $999,999 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Staffing for Government Helpline

    5.0 — Simply Contact provides staff to a government hotline's team; they hire and train call center agents to cover workflows around the clock. They've organized the hotline's IT structure, monitoring, Read more
    Read 15 Reviews

    Industry Experience

    Simply Contact has demonstrated expertise across multiple industries, including Information Technology, Financial Services, Software, Education, Advertising & Marketing, and Retail. Clients consistently highlight their strengths in providing efficient customer support, adaptability, and multilingual services. Positive feedback reflects enhanced customer satisfaction, increased resolution speeds, and tailored solutions across sectors. Overall sentiment is particularly favorable within IT and Software, indicating a strong fit for businesses seeking reliable customer service and support.

    Read All Reviews

    Select Industry to see insights

    Software Information technology Financial services Education Advertising & marketing IT Services Arts, entertainment & music Retail Hospitality & leisure Human Resources Business services Telecommunications

    More responsive than most other service providers

    Simply Contact is responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Connect Assist Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    250 - 999
    Nantgarw, Wales

    Services provided

    100% Call Center Services

    Connect Assist is an answering service launched in 2006. The midsize team specializes in Call Center Services.

    Read more

    Nantgarw, Wales

    Unit 3 Cefn Coed Parc Nantgarw
    Nantgarw, Wales CF15 7QQ

    251 - 300

    +44.(0)1443.827.600

    See All Locations (1)
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  • Kooky LAB Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Newport, Wales

    Services provided

    20% Branding
    20% Content Marketing
    20% IT Managed Services +2 services
    20% Sales Outsourcing
    20% Search Engine Optimization

    Kooky LAB is a small Newport, Wales-based branding firm. The team focuses on Branding and Content Marketing.

    Read more

    Newport, Wales

    Albert Terrace
    Newport, Wales NP20

    1

    01633376194

    See All Locations (1)
    View Profile
  • Fresh Flow Direct Marketing Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Treforest Industrial Estate, Wales

    Services provided

    10% Call Center Services
    20% Branding
    20% Email Marketing +3 services
    20% Market Research
    20% Translation
    10% Customer Service Outsourcing

    Fresh Flow Direct Marketing, a branding firm, is located in Treforest Industrial Estate, Wales. The team offers Branding and Email Marketing.

    Read more

    Treforest Industrial Estate, Wales

    Unit 1C, Rizla House Severn Road, Treforest Industrial Estate
    Treforest Industrial Estate, Wales CF37 5SP

    2 - 5

    01443440080

    See All Locations (1)
    View Profile

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  • M&Y Global Services Logotype

    Not yet reviewed

    $5,000+
    $25 - $49 / hr
    1,000 - 9,999
    Cardiff, Wales

    Services provided

    50% Call Center Services
    30% Finance & Accounting Outsourcing (FAO)
    20% Business Consulting

    M&Y Global Services is a call center service. They were established in 2001, and their services include Call Center Services and Finance & Accounting Outsourcing (FAO).

    Read more

    Cardiff, Wales

    74 Wyndham Crescent Canton, Cardiff, CF11 9EF
    Cardiff, Wales CF11 9EF

    See All Locations (4)
    View Profile

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List of the Top Cardiff Call Center Companies & Voice Services

  1. Connect Assist Logotype

    Connect Assist

    Undisclosed
    Undisclosed
    250 - 999
    Nantgarw, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    View Profile Visit Website
  2. Kooky LAB Logotype

    Kooky LAB

    Undisclosed
    Undisclosed
    2 - 9
    Newport, Wales

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Sales Outsourcing
    80% Other
    View Profile Visit Website
  3. Fresh Flow Direct Marketing Logotype

    Fresh Flow Direct Marketing

    Undisclosed
    Undisclosed
    2 - 9
    Treforest Industrial Estate, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Call Center Services
    90% Other
    View Profile Visit Website
  4. M&Y Global Services Logotype

    M&Y Global Services

    $5,000+
    $25 - $49 / hr
    1,000 - 9,999
    Cardiff, Wales

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    50% Other
    View Profile Visit Website

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