Top Answering Service in Houston
24 Companies
List of the Top Houston Answering Services Companies
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Undisclosed< $25 / hr50 - 249Serves Houston, TXServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 52 projectsMoneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Reviews mention Efficient
Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.-
Answering & Directing Calls for Real Estate Brokerage Firm
5.0 Mar 7, 2019Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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Industry Experience
Moneypenny USA has received positive feedback across various industries, including healthcare, nonprofit, business services, and sports. Clients have praised their responsiveness, adaptability, and effective call handling. In healthcare, their services enhance patient engagement and satisfaction. Nonprofits benefit from streamlined communication, while businesses appreciate lead sorting and professional customer interactions. Overall, Moneypenny demonstrates expertise in providing tailored solutions that foster growth and operational efficiency, making them a suitable partner for organizations seeking reliable answering services.
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Arts, entertainment & music Nonprofit Consumer Products Other Industry Business services Sports Healthcare Real estate Advertising & marketing Education Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail TelecommunicationsWas this helpful?
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- English
- Spanish
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1 of 3 Houston-based review is 5 starsLess than $10,000 avg. project cost for Call Center Services services in HoustonRead Similar ReviewsCall Center Services project highlight
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
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Southwest Recovery Services
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$5,000+Undisclosed10 - 49Houston, TXServices provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistSee all 1 projectsSouthwest Recovery Services is a company specializing in collections and account management, providing Contact Center Services and Customer Support Services. The company has a notable 50% success rate in recovering overdue funds, and clients commend their effective communication and management skills. The reviews highlight the impressive sales capabilities of the owner, Steve, with no noted areas for improvement.
1 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Recent client feedback for Southwest Recovery Services highlights a strong overall sentiment, with a noted 50% success rate in collections, translating to recoveries of $3,000–$10,000 from overdue accounts. Clients appreciate the effective communication and project management, particularly praising the owner's sales acumen. The engagement has proven valuable, with no significant areas for improvement identified. Clients have expressed satisfaction with both the service quality and cost-effectiveness.Was this helpful?
1 of 1 Answering services reviews is 5 stars1 new review for Answering services in past 6 months$50,000 – $199,999 avg. project costAnswering services Experience
Clients appreciate Southwest Recovery Services for their effective answering services, noting a high success rate of 50% in collections, which significantly impacts overdue accounts. Positive feedback highlights their professionalism and communication skills, with 100% of reviewers expressing satisfaction with results. Clients particularly commend the owner's sales expertise. Overall, the feedback reflects strong confidence in their capabilities, with no notable criticisms mentioned.
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Industry Experience
Southwest Recovery Services has demonstrated expertise in the business services industry, particularly in the realm of debt recovery and collections. Clients have noted a high success rate of 50% in recovering overdue accounts, showcasing their effectiveness in managing financial challenges. The team is praised for their communication and project management skills, contributing positively to client satisfaction. Overall, their strengths in collections make them a suitable partner for businesses seeking efficient recovery solutions.
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Business servicesWas this helpful?
See All Locations (10)Houston, TX
5718 Westheimer
Houston, TX 77057+1.832.779.5200
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
40% Call Center Services40% Customer Service Outsourcing20% Back Office OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingSee all 6 projectsOnQ Global is a versatile provider of Contact Center Services, excelling in Customer Support Services, Inbound and Outbound Call Handling, and Telephonic Support. The reviews reflect a high level of satisfaction, with consistent praise for their quality and commitment, exceeding expectations in metrics like speed and resolution. While they experienced minor employee turnover, 90% of reviews commend their project management and alignment with client goals.
3 of 3 Answering services reviews are 5 stars3 new reviews for Answering services in past 6 months$1,000,000 – $9,999,999 avg. project costAnswering services Experience
OnQ Global has received overwhelmingly positive feedback regarding their Answering services, with 90% of reviewers expressing satisfaction. Clients commend their expertise in managing high call volumes, with metrics showing an average speed to answer of under 7 seconds and resolution rates around 97-98%. Common themes highlight their strong leadership, commitment to quality, and effective integration as an extension of clients' teams. While there were minor suggestions for improvement in SOP adherence, the overall sentiment reflects a reliable partnership that significantly enhances customer service capabilities.
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4 of 4 Call Center Services reviews are 5 stars4 new reviews for Call Center Services in past 6 months$1,000,000 – $9,999,999 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
BPO & Back-Office Outsourcing for Medical Equipment Company
5.0 — OnQ Global provides BPO outsourcing services for a medical equipment company. The team offers data entry services, takes inbound phone calls, and follows up with insurance payers via phone. Read moreWas this helpful?
Industry Experience
OnQ Global has demonstrated strong expertise in the medical industry, particularly in revenue cycle management and customer service for radiology practices. Clients praised their responsiveness, quality of service, and effective project management. Key strengths include their ability to scale operations, provide analytics solutions, and integrate seamlessly into client teams. Overall, feedback indicates a high level of satisfaction, making OnQ Global a suitable partner for organizations in the healthcare sector seeking reliable BPO services.
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MedicalWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally perceive OnQ Global as providing excellent value for money. One client noted spending around $10,000 for business intelligence dashboards, stating the results exceeded expectations. Another highlighted that their engagement, costing over $1 million, maintained high quality and met budgetary constraints. Overall, feedback emphasizes OnQ Global's commitment to project management, timely delivery, and effective communication, reinforcing their reputation as a valuable partner in revenue cycle management.Was this helpful?
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$1,000+$50 - $99 / hr10 - 49Houston, TX
Services provided
80% Call Center Services20% Customer Service OutsourcingFocus Areas
75% Answering services25% Virtual receptionistApollo Answering Service, LLC is a call center company. Launched in 1966, their team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
35% Call Center Services50% Back Office Outsourcing15% Customer Service OutsourcingFocus Areas
100% Answering servicesTelemedRN, a small Back Office Outsourcing company, is headquartered in Houston, Texas. The team offers Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Spring, TX
Services provided
25% Call Center Services40% Customer Service Outsourcing25% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
64% Answering services18% Inbound appointment scheduling18% Virtual receptionistSee all 4 projectsWestpark Communications is a professional Contact Center Services provider specializing in Inbound Call Center, Customer Support Services, and Customer Care Services. They are praised for their excellent communication, attention to detail, and ability to enhance call structures, with approximately 75% of reviewers highlighting their positive impact on customer relationships. However, there are minor concerns about agent turnover affecting response times.
Reviews mention Detail-oriented
Clients have consistently praised Westpark Communications for their exceptional attention to detail and commitment to quality service. One client noted, 'Attention to detail and people who really care' as standout qualities. Their thoroughness in setting up call structures and scripts has significantly improved client satisfaction. Overall, the sentiment reflects a strong appreciation for their meticulous approach, distinguishing them from previous service providers.-
Call Center Support for Real Estate Company
5.0 May 4, 2020What did you find most impressive about this company? Attention to detail and people who really care.
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2 of 4 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costRead 4 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Air Purification Solution Company
5.0 — Westpark Communications was hired to replace a call center that wasn't performing. The team is now the customer service center, communicating with customers, tracking shipments, and assisting with Read moreWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with Westpark Communications' pricing, describing it as reasonable compared to competitors. One client noted spending approximately $100,000 over several years while feeling the value received was significant, particularly in customer service performance. Another client highlighted an hourly billing structure that effectively saved them around $500 monthly, indicating a strong return on investment. Overall, the sentiment regarding cost and value for money is positive, with clients appreciating the balance of quality service and competitive pricing.Was this helpful?
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesHonest Answering, a small call center company, is located in Houston, Texas. Their services include Call Center Services.
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$1,000+$25 - $49 / hr50 - 249Houston, TX
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% Finance & Accounting Outsourcing (FAO)20% IT Managed ServicesFocus Areas
33% Answering services34% Virtual receptionist33% Inbound appointment schedulingPro Medical Billing Solutions is a Back Office Outsourcing company. They were founded in 2010, and their services include Back Office Outsourcing and IT managed services.
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UndisclosedUndisclosed250 - 999Houston, TX
Services provided
20% Call Center Services20% Mobile App Development20% Search Engine Optimization +320% Social Media Marketing10% Pay Per Click10% Video ProductionFocus Areas
50% Answering services50% Inbound appointment schedulingEN Technologies is a social media marketing company. Established in 2021, the team offers Social Media Marketing and Search Engine Optimization.
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$1,000+$25 - $49 / hr10 - 49Houston, TX
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistTelephone answering service VoiceLink Communications was launched in 1990. The small team offers Call Center Services.
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UndisclosedUndisclosed10 - 49Pearland, TX
Services provided
50% Call Center Services30% Sales Outsourcing20% Customer Service OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingCall center Oasis Marketing Solutions was established in 2009. The firm specializes in Call Center Services and Sales Outsourcing.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% IT Managed Services20% Sales OutsourcingFocus Areas
80% Answering services20% Virtual receptionistBased in Houston, Texas and Norman, Oklahoma, The Heller Group, Inc. Is a small IT managed services company. The team provides IT managed services and Call Center Services.
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$1,000+< $25 / hr50 - 249Houston, TX
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesThe Call Center Doctors is a telephone answering service. The company is in Houston, Texas. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
10% Call Center Services50% IT Managed Services30% Cybersecurity +110% Sales OutsourcingFocus Areas
100% Answering servicesSee all 1 projectsHigh Standards Technology, Inc. is a managed IT services provider specializing in server management, cybersecurity, and information backup for businesses. The company receives overwhelmingly positive feedback, with clients appreciating their reliability and effective communication. Notably, 100% of reviewers highlight their responsiveness and the confidence they instill regarding IT security, reinforcing their reputation as a trusted partner.
Industry Experience
High Standards Technology, Inc. has demonstrated expertise primarily in the Other Industry, particularly with commercial plumbing contractors. Clients have praised their managed IT services, emphasizing strengths in cybersecurity, system monitoring, and effective communication. Users report high confidence in data security and responsiveness, indicating a strong overall sentiment. Potential clients in industries requiring robust IT support and data management may find High Standards Technology a suitable partner.
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Other IndustryWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
High Standards Technology, Inc. is regarded as a valuable partner, particularly for their managed IT services. A client highlighted an investment of $300,000 over ten years, emphasizing their confidence in the company's ability to secure IT and data. Overall sentiment indicates strong satisfaction with their responsiveness and communication, with no noted areas for improvement. Clients recommend High Standards for their effective service and reliable support, reflecting a positive perception of cost versus value.Was this helpful?
Review Rating from Clients
4.5/5.0
Quality
4.5
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
Houston clients like Charlie’s Plumbing value High Standards Technology’s 10+ years of expertise in managed IT services, including cybersecurity, server management, and disaster recovery. They emphasize the team’s responsiveness, clear communication, and ability to handle complex IT challenges confidently.Read Local ReviewsWas this helpful?
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
27% Call Center Services33% Customer Service Outsourcing25% Back Office Outsourcing +115% Sales OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingLaunched in 2009, Integrity Net Call Center is a midsize Houston, Texas-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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UndisclosedUndisclosed50 - 249Houston, TX
Services provided
70% Call Center Services30% Customer Service OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingA Better Answer is a call center company. They were established in 1971 and provide Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Houston, TX
1125 Cypress Station Drive Building H-4
Houston, TX 770902 - 5
+1.866.442.9500
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$1,000+< $25 / hr10 - 49Houston, TX
Services provided
25% Call Center Services75% Back Office OutsourcingFocus Areas
75% Answering services25% Inbound appointment schedulingEstablished in 1995, PMB is a Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
100% Call Center ServicesFocus Areas
100% Answering services1960 Answering Service is an answering service. They are in Houston, Texas and have small team of experts. Their services include Call Center Services.
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UndisclosedUndisclosed2 - 9Houston, TX
Services provided
100% Call Center ServicesFocus Areas
100% Answering servicesSmall call center Central Messaging, is located in Houston, Texas. Their services include Call Center Services.
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UndisclosedUndisclosed10 - 49Houston, TX
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistMedical Answer Systems is a Houston, Texas-based call center. Launched in 1986, the team offers Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Houston, TX
Services provided
50% Call Center Services30% Customer Service Outsourcing10% Back Office Outsourcing +110% Sales OutsourcingFocus Areas
77% Answering services23% Inbound appointment schedulingHouston Advanced Answering is a small Houston, Texas-based telephone answering service. Their services include Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed2 - 9Houston, TX
Services provided
100% Call Center ServicesFocus Areas
57% Answering services43% Virtual receptionistProVista Solutions is a call center company. Their small team is in Houston, Texas. Their services include Call Center Services.
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$1,000+$25 - $49 / hr2 - 9Humble, TX
Services provided
100% Call Center ServicesFocus Areas
50% Answering services50% Virtual receptionistExtension 19 Answering Service is a call center company. Founded in 1974, the team provides Call Center Services.
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$1,000+< $25 / hrFreelancerCypress, TX
Services provided
10% Call Center Services65% Back Office Outsourcing10% Business Consulting +210% Transcription5% Web DevelopmentFocus Areas
80% Answering services20% Inbound appointment schedulingEstablished in 2005, One Stop Resources - The Virtual Assistant Business is a Back Office Outsourcing company. The team focuses on Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed2 - 9Houston, TX
Services provided
37% Call Center Services33% Customer Service Outsourcing30% Back Office OutsourcingFocus Areas
50% Answering services50% Virtual receptionistLaunched in 2017, Take My Calls VAS is a telephone answering service. The team focuses on Call Center Services and Customer Service Outsourcing and is located in Houston, Texas.
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List of the Top 1 Houston Answering Services Companies
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UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
25.1/40.017.6/20 Reviews1.8/10 Clients & Experience5.8/10 Market PresenceService focus
40% Call Center Services50% Answering services60% Other -
$1,000+$50 - $99 / hr10 - 49Houston, TX
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
80% Call Center Services75% Answering services20% Other -
UndisclosedUndisclosed10 - 49Houston, TX
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services100% Answering services65% Other -
UndisclosedUndisclosed50 - 249Spring, TX
Ability to deliver
26.9/40.015.6/20 Reviews3.6/10 Clients & Experience7.7/10 Market PresenceService focus
25% Call Center Services64% Answering services75% Other -
$1,000+$25 - $49 / hr2 - 9Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services100% Answering services -
$1,000+$25 - $49 / hr50 - 249Houston, TX
Ability to deliver
5.3/40.00/20 Reviews0/10 Clients & Experience5.3/10 Market PresenceService focus
20% Call Center Services33% Answering services80% Other -
UndisclosedUndisclosed250 - 999Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services50% Answering services80% Other -
$1,000+$25 - $49 / hr10 - 49Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
100% Call Center Services50% Answering services -
UndisclosedUndisclosed10 - 49Pearland, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
UndisclosedUndisclosed10 - 49Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Answering services80% Other -
$1,000+< $25 / hr50 - 249Houston, TX
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
100% Call Center Services100% Answering services -
UndisclosedUndisclosed10 - 49Houston, TX
Ability to deliver
14.6/40.014.6/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Call Center Services100% Answering services90% Other -
UndisclosedUndisclosed50 - 249Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
27% Call Center Services50% Answering services73% Other -
UndisclosedUndisclosed50 - 249Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
70% Call Center Services50% Answering services30% Other -
$1,000+< $25 / hr10 - 49Houston, TX
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Call Center Services75% Answering services75% Other -
$5,000+Undisclosed10 - 49Houston, TX
Ability to deliver
21.8/40.016.6/20 Reviews0/10 Clients & Experience5.2/10 Market PresenceService focus
50% Call Center Services40% Answering services50% Other
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