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Top Chat Support Services in Laval

Ratings Updated: April 4, 2026
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4 Leaders 8 Contenders

12 Companies

Country: Canada
Province: Quebec
City: Laval
Customer Service Outsourcing: Chat Support Services

List of the Top Laval Chat Support Companies

  • FlairsTech Logotype

    4.6 9 reviews
    Premier Verified
    $50,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada

    Services provided

    15% Customer Service Outsourcing
    20% IT Managed Services
    15% Application Management & Support +4
    15% Call Center Services
    15% Custom Software Development
    10% Enterprise App Modernization
    10% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    45% Chat Support Services
    30% Phone Support Services
    25% Email Support Services

    FlairsTech is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is praised for its adaptability, innovative culture, and value for cost, with 95% of reviews noting flexibility and alignment with client needs. Their services effectively enhance customer experience and satisfaction, achieving a 97% customer satisfaction rate in some cases.

    See all 9 projects
    0 of 1 reviews is 5 stars
    $50,000 – $199,999 avg. project cost

    Reviewed 1 time in the past 6 months

    In the past six months, FlairsTech has received positive feedback for their effective DevOps solutions and strong project management capabilities. A client from Buildsoft praised their impressive communication and availability, highlighting their proficiency with AWS and Kubernetes. The ongoing collaboration has led to successful infrastructure migrations and system maintenance, with no noted areas for improvement. Overall, clients express satisfaction with FlairsTech's timely delivery and ability to work seamlessly across global teams.
    Read 1 Recent Review

    Industry Experience

    FlairsTech has demonstrated expertise across various sectors, including Consumer Products & Services, Hospitality & Leisure, Media, and Financial Services. Clients praise their ability to enhance customer support, improve operational efficiency, and deliver quality resources. Overall sentiment is positive, highlighting strengths in communication, adaptability, and project management. Particularly, the company excels in supporting customer service and technical operations, making them a suitable partner for organizations seeking improvements in these areas.

    Read All Reviews

    Select Industry to see insights

    Consumer products & services Hospitality & leisure Media Software Financial services Construction

    Average Project Cost Breakdown

    $200,000 to $999,999 (2) Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently note FlairsTech's competitive pricing and strong value for money, with comments highlighting that their pricing fits budgets and offers good value. One client mentioned, "Pricing fit our budget and good value for cost," while another stated, "Their pricing model was unique and fit well with how we needed to budget for customer support." Overall, the sentiment is positive, with clients appreciating the cost-effectiveness without compromising quality.
    Read All Reviews

    View projects from:

    Canada (5) United States (3) Australia (1)

    This provider is fluent in 10 languages:

    • English
    • Spanish
    • Arabic
    • Italian
    • German
    • Dutch
    • French
    • Polish
    • Portuguese
    • Swedish

    This provider is available in 22 time zones:

    • Colombia Time (COT)
    • Middle East Time (MET)
    • China Taiwan Time (CTT)
    • Gulf Standard Time (GST)
    • Greenwich Mean Time (GMT)
    • Japan Standard Time (JST)
    • Arabia Standard Time (AST)
    • Alaska Standard Time (AKST)
    View all time zones
    View Profile Visit Website
  • ContactPoint 360 Logotype

    4.8 6 reviews
    Premier Verified
    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Montréal, Canada

    Services provided

    29% Customer Service Outsourcing
    41% Call Center Services
    19% Back Office Outsourcing +1
    11% Sales Outsourcing

    Focus Areas

    25% Chat Support Services
    45% Phone Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    ContactPoint 360 is a Customer Service BPO and outsourcing company specializing in call center solutions and remote customer care. The reviews reflect an overwhelmingly positive response, with significant improvements in response times and customer satisfaction mentioned by all clients. Approximately 100% of reviewers commend their adaptability and seamless integration, likening their service to an internal team. Some suggest enhanced reporting detail would add further value.

    See all 6 projects
    3 of 4 reviews are 5 stars
    4 new reviews for Customer Service Outsourcing services
    Less than $10,000 avg. project cost

    Reviewed 4 times in the past 6 months

    Recent reviews for ContactPoint 360 indicate a strong overall sentiment, with clients praising their effective project management and responsive communication. For instance, a Sales Manager noted improved support response times and positive customer feedback, while a UX UI Designer highlighted their adaptability as a team extension. Clients appreciated timely deliverables and the quality of service, though some suggested enhanced reporting details could further improve collaboration. Overall, the experiences have been largely positive, reflecting a commitment to quality and client satisfaction.
    Read 4 Recent Reviews
    3 of 5 Customer Service Outsourcing reviews are 5 stars
    5 new reviews for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Marketing Agency

    5.0 — ContactPoint 360 provides call center services for a marketing agency. The team manages inbound and outbound call operations, customer email and chat support, and some administrative back-office Read more
    Read 5 Reviews

    Industry Experience

    ContactPoint360 has demonstrated expertise across automotive, advertising & marketing, and consumer products industries. Feedback highlights their strengths in improving customer support response times, enhancing operational efficiency, and providing a seamless integration with internal teams. Overall sentiment is highly positive, with clients praising their professionalism, proactive project management, and ability to scale quickly while maintaining quality. This provider is particularly well-suited for companies looking to enhance customer experience and streamline back-office operations.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Automotive Consumer products & services

    Montréal, Canada

    35075 Rue de Sorel, 4th Floor Montréal
    Montréal, Canada H4P

    201 - 250

    See All Locations (9)
    View Profile Visit Website
  • CanadaDirect Logotype

    4.0 2 reviews
    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Services provided

    13% Customer Service Outsourcing
    52% Call Center Services
    20% Back Office Outsourcing +1
    15% Sales Outsourcing

    Focus Areas

    40% Chat Support Services
    60% Phone Support Services

    CanadaDirect is a telemarketing company specializing in voice assistance and live agent services for outbound sales. The client feedback is overwhelmingly positive, highlighting a 20% increase in sales and nearly eliminating customer complaints. Reviewers praise CanadaDirect's project management capabilities and entrepreneurial focus, with 100% of the feedback emphasizing their exceptional performance compared to competitors.

    See all 2 projects

    Industry Experience

    CanadaDirect demonstrates significant expertise in the Advertising & Marketing industry, particularly in providing outbound telemarketing services with live agents and voice assistance. Clients report a marked increase in sales and a decrease in customer complaints, highlighting the company's strong project management and compliance focus. Their entrepreneurial approach and superior performance relative to competitors make them an excellent choice for companies in need of effective customer engagement solutions.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients have consistently noted CanadaDirect's exceptional value for money, particularly in the context of their extensive telemarketing services. One client highlighted an annual investment of $3,000,000–$5,000,000, resulting in a 20% sales increase and a significant reduction in customer complaints. Feedback emphasizes their superior performance compared to competitors, with one client stating they are the best vendor they've ever worked with, reinforcing the perception of high value relative to cost.
    Read All Reviews

    Review Rating from Clients

    5.0/5.0

    Quality

    4.5

    Schedule

    4.5

    Cost

    4.0

    Willing to Refer

    5.0

    Montreal clients commend CanadaDirect for their consistent performance in voice-assisted telemarketing, boosting conversion rates and reducing complaints. Their dedicated team and strategic understanding of client needs ensure effective, compliant customer outreach over decades of collaboration.
    Read Local Reviews
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  • Omnie Integrated Services Inc. Logotype

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    Montreal, Canada

    Services provided

    75% Customer Service Outsourcing
    25% Back Office Outsourcing

    Focus Areas

    34% Chat Support Services
    33% Email Support Services
    33% Phone Support Services

    Omnie Integrated Services Inc. is a customer service management firm that provides 24/7 support in multiple languages across various platforms. Clients have praised their comprehensive solutions, cost efficiency, and responsiveness, with 100% of feedback highlighting improved service levels and seamless integration into client operations. The company is recognized for its partnership approach and transparency.

    See all 1 projects

    Industry Experience

    Omnie Integrated Services Inc. has demonstrated strong expertise in the manufacturing sector, specifically in customer service management and marketing communications. Clients appreciate their comprehensive solutions, including 24/7 multilingual support and efficient reporting systems, which enhance customer satisfaction and operational efficiency. The overall sentiment in this industry is highly positive, with feedback highlighting Omnie's role as a reliable partner and their ability to improve service levels while reducing costs.

    Read All Reviews

    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have praised Omnie Integrated Services Inc. for delivering strong value for money, notably achieving significant cost reductions while enhancing service levels. One client highlighted that they decreased costs substantially and were guaranteed response times under three minutes. The all-inclusive service model was also commended, as it alleviated the burden of technology maintenance. Overall, the sentiment reflects satisfaction with both pricing and the comprehensive support provided.
    Read All Reviews

    Montreal, Canada

    1500 – 1155 Metcalfe Street
    Montreal, Canada H3B 2V6

    76 - 100

    +1 (833) 660-1684

    See All Locations (4)
    View Profile
  • Webhelp Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10,000+
    Montréal, Canada

    Services provided

    33% Customer Service Outsourcing
    23% Call Center Services
    15% Sales Outsourcing +17
    5% Back Office Outsourcing
    5% Business Consulting
    5% Finance & Accounting Outsourcing (FAO)
    1% AI Development
    1% BI & Big Data Consulting & SI
    1% CRM Consulting and SI
    1% Custom Software Development
    1% Digital Strategy
    1% Graphic Design
    1% HR Consulting
    1% Mobile App Development
    1% Transcription
    1% Translation
    1% UX/UI Design
    1% Unified Communications Consulting & SI
    1% Web Design
    1% Web Development

    Focus Areas

    10% Chat Support Services
    70% Phone Support Services
    15% Email Support Services +1
    5% Order Processing & Taking

    Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.

    Read more

    Montréal, Canada

    880 Rue Roy Est
    Montréal, Canada H2L 1E6

    2 - 5

    See All Locations (52)
    View Profile
  • Gexel Telecom Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Montreal, Canada

    Services provided

    42% Customer Service Outsourcing
    33% Back Office Outsourcing
    25% Call Center Services

    Focus Areas

    40% Chat Support Services
    30% Order Processing & Taking
    30% Phone Support Services

    Gexel Telecom is a Customer Service Outsourcing company. They offer Customer Service Outsourcing and Back Office Outsourcing and were launched in 1998.

    Read more
    View Profile
  • Alteka Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada

    Services provided

    23% Customer Service Outsourcing
    39% Call Center Services
    38% Back Office Outsourcing

    Focus Areas

    56% Chat Support Services
    44% Order Processing & Taking

    Alteka, a large answering service, is based in Montréal, Canada. Their services include Call Center Services and Back Office Outsourcing.

    Read more
    View Profile
  • FTalent Logotype

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Montréal, Canada

    Services provided

    60% Customer Service Outsourcing
    20% Call Center Services
    10% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    15% Chat Support Services
    70% Phone Support Services
    15% Email Support Services

    FTalent specializes in providing cost-effective and high-performance customer service outsourcing solutions to businesses. We build dedicated teams in Mexico, selecting the top 1% of customer

    Read more
    See all 2 projects

    Montréal, Canada

    1000 Sherbrooke St W
    Montréal, Canada H3A 3G4

    6 - 9

    See All Locations (3)
    View Profile
  • VOXDATA Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    250 - 999
    Montréal, Canada

    Services provided

    24% Customer Service Outsourcing
    52% Call Center Services
    13% Back Office Outsourcing +1
    11% Sales Outsourcing

    Focus Areas

    53% Chat Support Services
    47% Phone Support Services

    VOXDATA is a call center service. They were established in 1995 and provide Call Center Services and Customer Service Outsourcing.

    Read more
    View Profile
  • LeadForAgents Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Laval, Canada

    Services provided

    10% Customer Service Outsourcing
    40% Advertising
    20% Social Media Marketing +3
    10% Content Marketing
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    50% Chat Support Services
    50% Phone Support Services

    LeadForAgents, an Advertising company, was launched in 2022. The small team focuses on Advertising and Social Media Marketing.

    Read more
    View Profile
  • NS Virtual Services Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    2 - 9
    Mille-Isles, Canada

    Services provided

    10% Customer Service Outsourcing
    40% Back Office Outsourcing
    10% Social Media Marketing +21
    5% Email Marketing
    5% Graphic Design
    5% Web Design
    2% Broadcast Video
    2% Content Marketing
    2% Direct Marketing
    2% Event Marketing
    2% Marketing Strategy
    2% Translation
    2% Video Production
    1% Accounting
    1% Advertising
    1% Affiliate Marketing
    1% Branding
    1% Conversion Optimization
    1% Digital Strategy
    1% Logo
    1% Pay Per Click
    1% Print Design
    1% Search Engine Optimization
    1% Transcription

    Focus Areas

    50% Chat Support Services
    50% Email Support Services

    NS Virtual Services is a Back Office Outsourcing company. The Mille-Isles, Canada-based team provides Back Office Outsourcing and Social Media Marketing.

    Read more
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  • @liveconx Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Services provided

    55% Customer Service Outsourcing
    30% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    45% Chat Support Services
    28% Order Processing & Taking
    27% Phone Support Services

    @liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

    See all 3 projects

    Reviews mention High-quality work

    The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.
    • Appointment Setting for Transportation Business
      5.0 Dec 24, 2017

      I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.

      Read Full Review
    Read All Reviews

    Industry Experience

    liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.

    Read All Reviews

    Select Industry to see insights

    Information technology Transportation Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
    Read All Reviews

    View projects from:

    Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)
    View Profile

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1 FlairsTech
2 CanadaDirect
3 ContactPoint 360
4 Omnie Integrated Services Inc.

List of the Top 4 Laval Chat Support Companies

  1. FlairsTech Logotype

    FlairsTech

    $50,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada

    Ability to deliver

    31.1/40.0
    17/20 Reviews
    6.5/10 Clients & Experience
    7.6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    45% Chat Support Services
    85% Other
    View Profile Visit Website
  2. CanadaDirect Logotype

    CanadaDirect

    $10,000+
    < $25 / hr
    250 - 999
    Dorval, Canada

    Ability to deliver

    31.6/40.0
    16.2/20 Reviews
    8.8/10 Clients & Experience
    6.6/10 Market Presence

    Service focus

    13% Customer Service Outsourcing
    40% Chat Support Services
    87% Other
    View Profile Visit Website
  3. ContactPoint 360 Logotype

    ContactPoint 360

    $1,000+
    $25 - $49 / hr
    1,000 - 9,999
    Montréal, Canada

    Ability to deliver

    22.5/40.0
    16.4/20 Reviews
    0/10 Clients & Experience
    6.1/10 Market Presence

    Service focus

    29% Customer Service Outsourcing
    25% Chat Support Services
    71% Other
    View Profile Visit Website
  4. Omnie Integrated Services Inc. Logotype

    Omnie Integrated Services Inc.

    $1,000+
    < $25 / hr
    50 - 249
    Montreal, Canada

    Ability to deliver

    23.6/40.0
    16.2/20 Reviews
    1.9/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    34% Chat Support Services
    25% Other
    View Profile Visit Website
  5. Webhelp Logotype

    Webhelp

    Undisclosed
    Undisclosed
    10,000+
    Montréal, Canada

    Ability to deliver

    7.2/40.0
    0/20 Reviews
    0/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    33% Customer Service Outsourcing
    10% Chat Support Services
    67% Other
    View Profile Visit Website
  6. Gexel Telecom Logotype

    Gexel Telecom

    $1,000+
    < $25 / hr
    250 - 999
    Montreal, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    42% Customer Service Outsourcing
    40% Chat Support Services
    58% Other
    View Profile Visit Website
  7. Alteka Logotype

    Alteka

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Montréal, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    23% Customer Service Outsourcing
    56% Chat Support Services
    77% Other
    View Profile Visit Website
  8. FTalent Logotype

    FTalent

    $1,000+
    < $25 / hr
    50 - 249
    Montréal, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    15% Chat Support Services
    40% Other
    View Profile Visit Website
  9. VOXDATA Logotype

    VOXDATA

    $1,000+
    < $25 / hr
    250 - 999
    Montréal, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    24% Customer Service Outsourcing
    53% Chat Support Services
    76% Other
    View Profile Visit Website
  10. LeadForAgents Logotype

    LeadForAgents

    Undisclosed
    Undisclosed
    10 - 49
    Laval, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  11. NS Virtual Services Logotype

    NS Virtual Services

    $1,000+
    $25 - $49 / hr
    2 - 9
    Mille-Isles, Canada

    Ability to deliver

    5.5/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    50% Chat Support Services
    90% Other
    View Profile Visit Website
  12. @liveconx Logotype

    @liveconx

    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Ability to deliver

    20.2/40.0
    13/20 Reviews
    2.1/10 Clients & Experience
    5.2/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    45% Chat Support Services
    45% Other
    View Profile Visit Website

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