Top Call Center Services & Voice Services in Nova Scotia

Ratings Updated: February 1, 2026

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Featured

What are Featured Providers?
Hugo Inc.

5.0 28 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Nova Scotia

Services provided

20% Call Center Services

25% Customer Service Outsourcing

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.

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Reviews mention High-quality work
Clients consistently commend Hugo for delivering high-quality work, noting significant improvements in operational efficiency and accuracy. One client highlighted a 99.8% accuracy in order processing and a 17% revenue increase, attributing these successes to Hugo's meticulous management and adaptability. Another client praised the company's ability to provide near-perfect customer support responses, enhancing their Net Promoter Score. Overall, feedback reflects a strong sentiment of satisfaction with the quality and impact of Hugo's services.

Back Office Outsourcing for E-Commerce Co

5.0 Sep 24, 2024

Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.
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Content Mktg & Call Center Services for Cashback Gaming Co

5.0 Aug 23, 2023

Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

We can now push out content 3X faster with almost 100% accuracy on all of our content through audio and video. They deliver great work.
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3 of 3 Call Center Services reviews are 5 stars

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Back Office Outsourcing for E-Commerce Co
5.0 — Hugo provides back-office outsourcing for an e-commerce company. The team has handled the client's back-office tasks, managed communications and relationships with retailers' networks, and vetted Read more
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Industry Experience

Hugo Inc. has garnered positive feedback across multiple industries, including Financial Services, eCommerce, Automotive, Software, Environmental Services, Advertising & Marketing, Information Technology, and Gaming. Their expertise in customer support, operational efficiency, and content management has consistently been highlighted as a strength. Clients noted significant improvements in response times, customer satisfaction, and overall efficiency. Hugo's ability to adapt to various industry needs, coupled with their commitment to high-quality service, positions them as a valuable partner for businesses seeking to enhance their operations.
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Financial services eCommerce Automotive Food & Beverages Software Information technology Environmental Services Advertising & marketing Gaming Media

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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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Helpware CX

4.8 46 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Nova Scotia

Services provided

20% Call Center Services

60% Customer Service Outsourcing

20% Back Office Outsourcing

Helpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.

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Reviews mention Exceptional performance
Clients consistently express exceptional satisfaction with Helpware's performance, noting their responsiveness and commitment to quality. One client highlighted that their customer satisfaction scores reached an all-time high due to Helpware's empathetic agents and effective leadership. Another client praised the proactive communication and timely delivery of services, stating that Helpware exceeded quality and timeliness targets weekly. Overall, the sentiment reflects a strong alignment of company values, effective project management, and a dedication to client success.

Customer Service via Chat

5.0 Feb 1, 2019

We're impressed with their empathy. They're dedicated to working with each individual customer. It's not like working with a robot that manages an overseas service center. They're targeting human beings with feelings and they're there to help our customers. If they don't know something, they'll ask their manager or a project manager. Their customer service is impeccable.
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Staff Aug & Back Office Outsourcing for Cybersecurity Co

5.0 May 13, 2025

All project management was better than expected, delivering training and outcomes on time and at budget (or less). Communications were proactive and collaborative. The people that work there, across all levels, care so much that I knew they would not let my program fail; and moreover, lean in to give me the best possible outcomes.
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17 of 21 Call Center Services reviews are 5 stars

$200,000 – $999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Digital Government Partner
5.0 — Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications. Read more
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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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United States (40) Canada (1) Georgia (1) New Zealand (1)
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Select VoiceCom

4.8 9 reviews
Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Serves Nova Scotia

Services provided

30% Call Center Services

30% Customer Service Outsourcing

10% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% IT Staff Augmentation

10% Sales Outsourcing

Select VoiceCom is a provider of Contact Center Services, specializing in customer support, telephonic support, and telemarketing services. Reviews indicate a strong cultural fit with clients, highlighted by impressive communication and project management skills. Notably, Select VoiceCom achieved a 35% increase in customer satisfaction and a 25% boost in sales conversions. Positive feedback predominates, with no significant areas for improvement highlighted by clients.

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Reviews mention Detail-oriented
Clients have consistently highlighted Select VoiceCom's detail-oriented approach, emphasizing their ability to provide valuable insights drawn from prior experiences to enhance campaign success. One client noted their impressive attention to detail, which significantly contributed to optimizing the campaign's effectiveness. Overall, the sentiment reflects a strong appreciation for the company's meticulousness, although there are suggestions for more frequent goal check-ins to ensure ongoing alignment.

Recruitment Services for Clinical Research Company

5.0 Jan 13, 2025

The team is very attentive and follows the process as directed. They follow the steps and directives with ease.
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Call Center Services for MarTech Company

5.0 Jan 19, 2025

They're detail-oriented and provide a lot of inputs based on their previous experience to make the campaign successful.
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Industry Experience

Select VoiceCom exhibits strong capabilities across various industries, including Media, Business Services, Advertising & Marketing, Pharmaceuticals, Financial Services, and Legal. Clients commend their reliability, project management, and the ability to deliver measurable results, such as increased sales and improved customer service. Overall, feedback suggests a positive sentiment, particularly in the Financial Services and Legal sectors, where their attention to quality and client needs is highlighted as a key strength.
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Media Business services Advertising & marketing Pharmaceuticals Other industries Legal Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (2) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1)

What Clients Have Said
Clients express a strong sentiment regarding Select VoiceCom's cost-effectiveness and value for money, often highlighting it as a key reason for their selection. One client noted it offered 'good value for cost,' and another mentioned the 'high ratings' and 'great culture fit' that justified their investment. Overall, feedback indicates that Select VoiceCom consistently delivers results that exceed expectations, making them a reliable partner for various business needs.
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United States (7) Australia (1)
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Smiledog "Your Receptionist"

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bedford, Canada

Services provided

50% Call Center Services

50% Customer Service Outsourcing

Smiledog "Your Receptionist", a small call center and Customer Service Outsourcing company, is located in Bedford, Canada. Their services include Call Center Services and Customer Service
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Answer 365

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Halifax, Canada

Services provided

60% Call Center Services

40% Customer Service Outsourcing

Answer 365 is an answering service company. The team is located in Halifax, Canada, and their services include Call Center Services and Customer Service Outsourcing.
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Featured

What are Featured Providers?

SupportYourApp

4.9 76 reviews
Premier Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Nova Scotia

Services provided

25% Call Center Services

55% Customer Service Outsourcing

15% Back Office Outsourcing +1 service

5% Data Annotation Services

SupportYourApp is a professional Contact Center Services provider specializing in comprehensive Customer Support Services, including 24/7 Inbound and Outbound Call Center operations. Across various reviews, their commitment to flexibility, scalability, and high-quality service delivery is consistently praised. Approximately 90% of reviewers highlight their proactive communication and value for cost, underscoring their adeptness in managing diverse telephonic support needs efficiently.

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29 of 32 Call Center Services reviews are 5 stars

1 new review for Call Center Services in past 6 months

$50,000 – $199,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Technical Support for Analytics Platform
5.0 — SupportYourApp provides ongoing L2 and L3 phone and email technical support for an analytics platform. Read more
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More responsive than most other service providers

SupportYourApp is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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DSR, Argentina

Libertador Avenue 2442, 4th Floor, Olivos
DSR, Argentina B1636
2 - 5

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HelpSquad

5.0 11 reviews
Premier Verified

$1,000+

< $25 / hr

250 - 999

Serves Nova Scotia

Services provided

30% Call Center Services

40% Back Office Outsourcing

30% Customer Service Outsourcing

HelpSquad is a provider of comprehensive Customer Support Services, specializing in Contact Center Services, including inbound and outbound call handling and chat support. Their reviews highlight exceptional communication, timely project management, and customized solutions, with 100% of reviewers noting their responsiveness and technical depth, and 86% emphasizing the company's cost-effectiveness and cultural alignment.

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2 of 2 reviews are 5 stars

2 new reviews for Call Center Services services

$50,000 – $199,999 avg. project cost

Reviewed 2 times in the past 6 months
Recent reviews for HelpSquad reflect a strong overall sentiment, highlighting exceptional communication and responsiveness. Clients from Vello Property Management noted a 25% increase in guest communication capacity and 33% labor cost savings, praising the team's attention to detail. Similarly, a Product Management Executive at National University commended HelpSquad's personalized service and seamless integration with their systems, stating the solution 'just worked.' Overall, clients appreciate the value and effectiveness of HelpSquad's services.
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Average Project Cost Breakdown

Less than $10,000 (3) $10,000 to $49,000 (3) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

What Clients Have Said
Clients consistently highlight HelpSquad's affordability and value for money, noting that their pricing fits within budgets while delivering significant results. For instance, one client reported a 33% reduction in labor costs, while another emphasized the excellent service quality at a reasonable price. Overall sentiment reflects satisfaction with the cost-effectiveness of HelpSquad's services, aligning well with client expectations and project outcomes.
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More responsive than most other service providers

HelpSquad is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
Get in Touch

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Hatboro, Pennsylvania (3) New Orleans, Louisiana (1) Rochester, Minnesota (1) San Diego, California (1) Lexington, Kentucky (1) Oak Brook, Illinois (1) Lawrenceville, New Jersey (1) Quakertown, Pennsylvania (1) Souderton, Pennsylvania (1)

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Business & Services Solutions

5.0 17 reviews
Verified

$1,000+

< $25 / hr

50 - 249

Serves Nova Scotia

Services provided

40% Call Center Services

40% Customer Service Outsourcing

10% Back Office Outsourcing +1 service

10% Sales Outsourcing

Business & Services Solutions is a comprehensive provider of Contact Center Services, specializing in fields such as Customer Support Services and Technical Support. They are consistently praised for their ability to integrate seamlessly with clients' operations and for their proactive, empathetic service approach. With over 90% of feedback highlighting their strategic alignment and technical expertise, they excel in adapting to industry-specific needs, optimizing performance, and enhancing customer satisfaction across diverse sectors.

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Reviews mention Proactive
The sentiment regarding proactivity from clients of Business & Services Solutions is overwhelmingly positive. Clients noted the company's ability to anticipate needs and identify gaps without waiting for direction. For instance, they appreciated the proactive outreach initiatives, such as preemptively training staff for product launches and proposing adjustments to improve service delivery. One client highlighted their proactive communication during a crisis, where a representative offered assistance beyond the contractual obligations. Overall, clients felt that this proactive mindset significantly enhanced their operational efficiency and customer satisfaction.

Customer Service Outsourcing for AI Consultancy

5.0 Jun 19, 2025

Business & Services Solutions demonstrated exceptional project management capabilities through their adaptive governance model. Their proactive approach was particularly evident when we launched a major ContextClue update - they not only preemptively trained their entire team but also created a specialized 'SWAT team' to handle transition-related inquiries. Their account director's participation in our quarterly product roadmap sessions ensured perfect alignment between support resources and our release calendar. What we found most impressive and unique about Business & Services Solutions was their rare combination of technical depth and client service excellence. Their proactive approach to partnership was equally remarkable - when they identified recurring questions about LLM fine-tuning costs, they collaborated with our team to develop an interactive pricing calculator that significantly reduced related inquiries.
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Call Center Services for Concrete Technology Firm

5.0 Jun 20, 2025

What set BSS apart was their commitment to understanding our industry. Unlike generic call centers, their agents underwent rigorous training in concrete science, enabling them to speak confidently about slump tests, maturity curves, and electrochemical corrosion principles. This technical depth minimized escalations and built trust with our clients. Additionally, their proactive approach—such as identifying recurring sensor placement issues and creating a best practices guide—demonstrated a partnership mindset rather than a transactional vendor relationship.
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Back-Office Outsourcing Services for Outsourcing Company

5.0 May 20, 2025

BSS Solution demonstrated a structured and reliable approach to project management, consistently delivering all key milestones on time. From the initial setup to the operational ramp-up, every stage of the project was completed within agreed deadlines, and occasionally even ahead of schedule, thanks to realistic planning and proactive coordination. This timely execution ensured a smooth onboarding and uninterrupted service delivery, which was critical for maintaining business continuity. The team at Business & Services Solutions proved to be highly responsive and adaptable to our specific operational needs.
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Back-Office Outsourcing Services for Outsourcing Company

5.0 May 20, 2025

While the overall collaboration with BSS Solution has been highly positive, there are a few areas where further optimization could enhance their service delivery even more: 1. Proactive Suggestion of Process Improvements. Although BSS Solution efficiently follows the processes provided, encouraging a more proactive approach in suggesting workflow improvements or automation opportunities would add strategic value, especially over the long term.
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Back-Office Outsourcing Services for Outsourcing Company

5.0 May 20, 2025

While Business & Services Solutions (BSS) has delivered a solid and reliable service overall, there are a few areas where enhancements could further elevate their performance: 1. More Proactive Communication. At times, communication tended to be reactive rather than anticipatory. A more proactive approach in reporting potential issues or suggesting operational optimizations early on would improve overall responsiveness and strategic alignment.
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9 of 9 Call Center Services reviews are 5 stars

9 new reviews for Call Center Services in past 6 months

$10,000 – $49,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for AI-Powered Platform
5.0 — Business & Services Solutions provides call center services for an AI-powered platform. The team has taken the time to understand the client's software functionality, customer personas, use Read more
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Industry Experience

Business & Services Solutions has demonstrated strong expertise across various industries, including Pharmaceuticals, IT Services, Gaming, Healthcare, and Construction. Clients have praised their ability to adapt communication and support strategies to meet industry-specific needs, showcasing strengths in technical knowledge, empathy, and operational efficiency. Overall sentiment reflects satisfaction, with notable impacts on customer satisfaction, response times, and operational improvements, making them a fitting choice for projects in these sectors.
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Other industries Pharmaceuticals IT Services Gaming Medical Healthcare Construction Software Business services Advertising & marketing

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Canada (4) Australia (2) France (2) Spain (2) Germany (1) Poland (1) Singapore (1)
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TigerTel

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Dartmouth, Canada

Services provided

50% Call Center Services

50% Back Office Outsourcing

Call center and Back Office Outsourcing company TigerTel was founded in 2001. The agency offers Call Center Services and Back Office Outsourcing, and is midsize.
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Advantage Communications

Not yet reviewed

$1,000+

< $25 / hr

1,000 - 9,999

Amherst, Canada

Services provided

25% Call Center Services

31% Customer Service Outsourcing

25% IT Managed Services +1 service

19% Back Office Outsourcing

Customer Service Outsourcing company Advantage Communications is in Charlottetown, Canada and Kingston, Jamaica. The team provides Customer Service Outsourcing and IT managed services.
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Amherst, Canada

17 Lawrence Street
Amherst, Canada B4H 3G4
1001 - 2000

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Scotia Business Centre Limited

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bridgewater, Canada

Services provided

25% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing +1 service

25% Transcription

Scotia Business Centre Limited is a small Bridgewater, Canada-based telephone answering service. The team focuses on Call Center Services and Transcription.
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Top Call Center Services & Voice Services in Nova Scotia

List of the Top Nova Scotia Call Center Companies & Voice Services

Reviews mention High-quality work

Back Office Outsourcing for E-Commerce Co

Content Mktg & Call Center Services for Cashback Gaming Co

Scaling & QA Services for Media Company

Back Office Outsourcing for E-Commerce Co

Industry Experience

Select Industry to see insights

Reviews mention Exceptional performance

Customer Service via Chat

Staff Aug & Back Office Outsourcing for Cybersecurity Co

Call Center Services for Digital Government Partner

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Detail-oriented

Recruitment Services for Clinical Research Company

Call Center Services for MarTech Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Technical Support for Analytics Platform

SupportYourApp is very responsive

Reviewed 2 times in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

HelpSquad is very responsive

Reviews mention Proactive

Customer Service Outsourcing for AI Consultancy

Call Center Services for Concrete Technology Firm

Back-Office Outsourcing Services for Outsourcing Company

Back-Office Outsourcing Services for Outsourcing Company

Back-Office Outsourcing Services for Outsourcing Company

Call Center Services for AI-Powered Platform

Industry Experience

Select Industry to see insights

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List of the Top Nova Scotia Call Center Companies & Voice Services

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