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Top BPO Companies in Wichita

Ratings Updated: October 5, 2026
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7 Companies

Country: United States
State: Kansas
City: Wichita

List of the Top Wichita BPO Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Wichita, KS

    Services provided

    20% Back Office Outsourcing
    20% Call Center Services
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

    See all 4 projects

    Reviews mention Flexible

    Clients consistently highlight ROI CX Solutions' flexibility as a significant asset. One director noted their impressive willingness to adapt to various needs, while another emphasized their strong accommodation of unique requirements, particularly in adjusting to a complex tech stack. Despite initial challenges, ROI CX Solutions demonstrated a commitment to meeting project milestones on time, showcasing their ability to pivot and respond effectively to evolving circumstances.
    • Staffing & Call Center Services for Event Company
      5.0 Jan 16, 2026

      The company's flexibility and willingness to work on anything we need have been impressive. This adaptability has been crucial in meeting our project requirements. Their ability to adjust and accommodate our needs demonstrates a strong commitment to client satisfaction.

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    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      ROI CX Solutions’ project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.

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    Industry Experience

    ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.

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    Select Industry to see insights

    Hospitality & leisure Retail Consumer products & services Medical

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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    View projects from:

    Austin, Texas (1) Dallas, Texas (1) Shiner, United States (1)
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Wichita, KS

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

    See all 28 projects

    Reviews mention Great team

    Clients consistently highlight the professionalism and approachability of the Hugo team, emphasizing their effective communication and responsiveness. One client noted that the team was 'incredibly easy and fun to work with,' fostering a collaborative atmosphere that significantly contributed to project success. The team's dedication to aligning with client needs and their commitment to quality were also frequently praised, reinforcing the overall sentiment of a great team that genuinely cares about client success.
    • Customer Support for FinTech Organization
      5.0 Aug 23, 2023

      Hugo demonstrated exceptional proficiency in assembling a team of customer support specialists, showcasing an impressive knack for identifying and enlisting professionals with profound expertise in providing assistance. Their dedication to delivering precise and influential customer support was evident in the caliber of support specialists they curated.

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    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

    Read All Reviews

    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
    Read All Reviews

    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    TDCX Logotype

    TDCX

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Serves Wichita, KS

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

    See all 12 projects

    Reviews mention Open to feedback

    The feedback regarding TDCX's openness to feedback is notably positive. Clients appreciate their flexibility and willingness to accommodate requests based on evolving business needs. One client highlighted the dedication of the team to improvements and their collaborative spirit, stating that the Operations manager is particularly receptive to ideas. Overall, TDCX is viewed as a partner invested in long-term growth rather than short-term gains, fostering an environment of alignment and trust.
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The team is very dedicated, willing to accommodate our requests based on learnings and business needs and also open for improvements. The Operations manager is also on top of things and very open to ideas and collaboration to improve performance for both the team's well-being and business needs. I love how they see themselves as being part of another company's journey rather than focusing on short-term gain. As such, they are very accommodating and open to changes and revisions which is very important for a startup.

      Read Full Review
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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)
    View Profile Visit Website
  • Callcap Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Services provided

    70% Call Center Services
    15% Business Consulting
    15% Market Research

    Callcap is a telephone answering service. The team offers Call Center Services and Business Consulting and is in Wichita, Kansas.

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  • S & E Group, LLC Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Wichita, KS

    Services provided

    45% Customer Service Outsourcing
    40% Staffing
    15% Call Center Services

    In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.

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    Wichita, KS

    9100 E Harry Street, Apt. 2601
    Wichita, KS 67207

    2 - 5

    8883928488

    See All Locations (4)
    View Profile
  • One Call Concepts Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Services provided

    100% Customer Service Outsourcing

    Midsize Customer Service Outsourcing company One Call Concepts Inc, is located in Wichita, Kansas. Their services include Customer Service Outsourcing.

    Read more
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  • Answer Advantage Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Wichita, KS

    Services provided

    100% Call Center Services

    Call center company Answer Advantage is based in Wichita, Kansas. Launched in 1997, the team focuses on Call Center Services.

    Read more
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  • ADAR, Incorporated Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Wichita, KS

    Services provided

    40% Business Consulting
    20% Back Office Outsourcing
    20% IT Strategy Consulting +1 service
    20% Social Media Marketing

    ADAR, Incorporated is a small Business Consulting company launched in 2010. Their team provides Business Consulting and Social Media Marketing.

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  • NCA Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Hutchinson, KS

    Services provided

    100% Call Center Services

    In Hutchinson, Kansas, NCA is a telephone answering service. They focus on Call Center Services and were founded in 2001.

    Read more
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  • M.K. Madden Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Wichita, KS

    Services provided

    20% Business Consulting
    10% Accounting
    10% Branding +7 services
    10% Commercial Brokerage Services
    10% Commercial Financing
    10% Financial Advising & Planning
    10% Funding & Investment
    10% Sales Outsourcing
    5% Marketing Strategy
    5% Web Design

    Small Business Consulting company M.K. Madden Consulting, is located in Wichita, Kansas. Their services include Business Consulting and Branding.

    Read more
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List of the Top Wichita BPO Services

  1. Callcap Logotype

    Callcap

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    70% Back Office Outsourcing
    30% Other
    View Profile Visit Website
  2. S & E Group, LLC Logotype

    S & E Group, LLC

    $1,000+
    < $25 / hr
    10 - 49
    Wichita, KS

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Back Office Outsourcing
    40% Other
    View Profile Visit Website
  3. One Call Concepts Inc Logotype

    One Call Concepts Inc

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  4. Answer Advantage Logotype

    Answer Advantage

    Undisclosed
    Undisclosed
    10 - 49
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  5. ADAR, Incorporated Logotype

    ADAR, Incorporated

    Undisclosed
    Undisclosed
    2 - 9
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Back Office Outsourcing
    80% Other
    View Profile Visit Website
  6. NCA Logotype

    NCA

    $1,000+
    < $25 / hr
    50 - 249
    Hutchinson, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  7. M.K. Madden Consulting Logotype

    M.K. Madden Consulting

    Undisclosed
    Undisclosed
    Freelancer
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Back Office Outsourcing
    90% Other
    View Profile Visit Website

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