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Top BPO Companies in Wichita

Ratings Updated: September 15, 2026
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7 Companies

Country: United States
State: Kansas
City: Wichita

List of the Top Wichita BPO Services

  • Featured

    What are Featured Providers?

    ROI CX Solutions Logotype

    ROI CX Solutions

    4.8 4 reviews
    Premier Verified
    $50,000+
    Undisclosed
    1,000 - 9,999
    Serves Wichita, KS

    Services provided

    20% Back Office Outsourcing
    20% Call Center Services
    20% Customer Service Outsourcing +4 services
    15% Finance & Accounting Outsourcing (FAO)
    10% Content Moderation Services
    10% Data Annotation Services
    5% HR Outsourcing

    ROI CX Solutions is a customer support management company that excels in enhancing customer satisfaction and streamlining support processes. With over 80% of reviews highlighting their flexibility, responsiveness, and efficiency, they have consistently improved key metrics such as first response time, call handling, and customer satisfaction. Despite initial recruitment challenges, their adaptability and commitment to client needs remain commendable.

    See all 4 projects

    Reviews mention Creative

    Clients have expressed strong satisfaction with ROI CX Solutions' creative approach to enhancing user experience. One review highlighted their ability to adapt seamlessly to evolving support needs and collaborate creatively, showcasing their commitment to customer care. Additionally, the company demonstrated flexibility in managing the complexities of their tech stack. Overall, the sentiment is positive, emphasizing the effectiveness of their creative strategies in achieving operational improvements and customer satisfaction.
    • Call Center Services for Software Dev Company
      4.5 Feb 25, 2026

      ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.

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    Industry Experience

    ROI CX Solutions has garnered positive feedback across various industries, including Retail, Medical, Hospitality & Leisure, and Consumer Products & Services. Clients commend their professionalism, responsiveness, and ability to enhance customer satisfaction. In Retail, they effectively manage service desk operations, while in Medical, they streamline patient interactions and improve call handling metrics. Their flexibility and strong communication have been highlighted in Hospitality, and they have significantly reduced response times in Consumer Products. Overall sentiment indicates strong expertise and positive impact within these sectors.

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    Select Industry to see insights

    Hospitality & leisure Retail Consumer products & services Medical

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently commend ROI CX Solutions for offering competitive pricing and significant value for money. A DocMJ executive noted that their pricing fit the budget while delivering good value, resulting in improved call performance and operational efficiency. Similarly, feedback from a hospitality director highlighted that ROI CX Solutions' pricing aligned with their budget and provided excellent value, contributing to lower costs and increased flexibility. Overall, client sentiment reflects satisfaction with the cost-effectiveness of their services.
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    More responsive than most other service providers

    ROI CX Solutions is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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    Hugo Inc. Logotype

    Hugo Inc.

    5.0 28 reviews
    Verified
    $1,000+
    < $25 / hr
    1,000 - 9,999
    Serves Wichita, KS

    Services provided

    25% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +4 services
    10% Content Moderation Services
    10% Data Annotation Services
    10% Finance & Accounting Outsourcing (FAO)
    10% Sales Outsourcing

    Hugo Inc. | Top CX Provider is an outsourcing company specializing in customer experience (CX) and support services. The company consistently receives high praise for its effective project management and adaptability, with 100% of reviewers noting the team's ability to seamlessly integrate into existing operations. Approximately 70% of the feedback highlights the company's impressive cultural fit and commitment to quality, with measurable outcomes like increased efficiency and customer satisfaction.

    See all 28 projects

    Reviews mention High-quality work

    Hugo Inc. consistently receives high praise for delivering high-quality work. Clients highlight their exceptional accuracy, with one noting a 99.8% accuracy in order processing and another reporting a 97% accuracy in content updates, minimizing the need for revisions. Additionally, clients commend Hugo's ability to streamline operations and enhance efficiency, contributing significantly to their growth and success. Overall, the sentiment reflects strong satisfaction with the quality of services provided.
    • Back Office Outsourcing for E-Commerce Co
      5.0 Sep 24, 2024

      Hugo's ability to scale their services to match our growth without compromising quality has been crucial to our success. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.

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    • Content Mktg & Call Center Services for Cashback Gaming Co
      5.0 Aug 23, 2023

      Hugo impressed us with meticulous attention to detail, consistently delivering excellent outcomes. Their proactive approach continuously improves workflows for optimal results.

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    • Customer Support for IT Company
      5.0 Aug 24, 2023

      Hugo is helping us focus on innovation by no longer having to worry about providing support to customers. Our internal team has reported overall accuracy of responses close to 100%. Our Net Promoter Score (NPS) has also increased since partnering with Hugo.

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    Industry Experience

    Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.

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    Select Industry to see insights

    Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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    View projects from:

    United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)
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    Top Customer Service Logotype

    Top Customer Service

    5.0 68 reviews
    Premier Verified
    $1,000+
    Undisclosed
    250 - 999
    Serves Wichita, KS

    Services provided

    55% Customer Service Outsourcing
    15% Data Annotation Services
    10% Back Office Outsourcing +2 services
    10% Call Center Services
    10% Content Moderation Services

    Top Customer Service is a customer support agency renowned for its excellent call handling and content writing services. Across the reviews provided, 88% of clients emphasize their professionalism and ability to improve communication efficiency. Clients report smoother workflows, increased client satisfaction, and enhanced brand representation. Despite minimal suggestions for proactive content strategy, their high-quality service remains consistently praised.

    See all 68 projects

    Reviews mention High-quality work

    Clients consistently praised Top Customer Service for delivering high-quality work that meets or exceeds expectations. One CEO noted their exceptional performance in managing customer service, stating, "Their quality of work is up to the mark and they are performing excellent." Another client emphasized the clarity and engagement of content produced, which significantly improved their website's user experience and lead inquiries. Overall, the sentiment reflects strong satisfaction with the company's output and effectiveness in enhancing business operations.
    • Customer Service Outsourcing for Ghostwriting Company
      5.0 Jun 24, 2025

      The quality of their work meets our expectations, and they're doing a great job. Since we've had in-house staff change workplaces before, losing money and time on training, we've opted for an outsourced solution, and Top Customer Service has been good so far, and we're saving over 50% in costs.

      Read Full Review
    • Customer Service Outsourcing for Digital Agency
      5.0 Jul 9, 2025

      Top Customer Service has allowed us to see greater satisfaction on the part of the customers. Their quality of work is up to the mark and they are performing excellent. We have experienced before in-house personnel shifting offices, wasting money and time on training, and hence our decision to use outsourced services, where Top Customer Service has performed satisfactorily and saved more than 50 percent.

      Read Full Review
    • Content Writing Services for Digital Marketing Agency
      5.0 Apr 19, 2026

      The most impressive part was their ability to understand our brand voice quickly and translate it into well-written content. They didn’t just write generic copy—they created content that actually sounded like our business and matched our industry tone. In some cases, we would have appreciated slightly more proactive suggestions around content strategy and keyword direction. However, the writing quality and consistency were strong enough that this was not a major issue.

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    Industry Experience

    Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.

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    Select Industry to see insights

    Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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    More responsive than most other service providers

    Top Customer Service is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    View Profile Visit Website
    TDCX Logotype

    TDCX

    4.8 12 reviews
    Verified
    $100,000+
    Undisclosed
    10,000+
    Serves Wichita, KS

    Services provided

    50% Customer Service Outsourcing
    20% Sales Outsourcing
    10% Business Consulting +2 services
    10% Call Center Services
    10% Content Moderation Services

    TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.

    See all 12 projects

    Reviews mention Easy to work with

    Clients consistently highlight TDCX's ease of collaboration, noting their dedication, flexibility, and responsiveness. One client praised the managers for being 'very easy to work with,' emphasizing trust and alignment in their partnership. The Operations manager was commended for being accessible and quick to respond to inquiries, further enhancing the collaborative experience. Overall, the sentiment reflects a strong appreciation for TDCX's supportive approach and commitment to their clients' growth.
    • BPO Services for E-Commerce Company
      5.0 Mar 31, 2022

      The managers are very easy to work with, there is alignment and also trust between us. The Operations manager is very easy to reach and fast in response. In addition, the Operations manager is very open to ideas and collaboration to improve performance for both the team's well-being and business needs.

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    Industry Experience

    TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.

    Read All Reviews

    Select Industry to see insights

    Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

    Average Project Cost Breakdown

    $1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
    Read All Reviews

    View projects from:

    Singapore (7) Germany (1) Spain (1) United States (1)
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  • Callcap Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Services provided

    70% Call Center Services
    15% Business Consulting
    15% Market Research

    Callcap is a telephone answering service. The team offers Call Center Services and Business Consulting and is in Wichita, Kansas.

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  • S & E Group, LLC Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Wichita, KS

    Services provided

    45% Customer Service Outsourcing
    40% Staffing
    15% Call Center Services

    In Huntersville, North Carolina and Slocomb, Alabama, S & E Group, LLC is a Customer Service Outsourcing company. They focus on Customer Service Outsourcing and Staffing.

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    Wichita, KS

    9100 E Harry Street, Apt. 2601
    Wichita, KS 67207

    2 - 5

    8883928488

    See All Locations (4)
    View Profile
  • One Call Concepts Inc Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Services provided

    100% Customer Service Outsourcing

    Midsize Customer Service Outsourcing company One Call Concepts Inc, is located in Wichita, Kansas. Their services include Customer Service Outsourcing.

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  • Answer Advantage Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    10 - 49
    Wichita, KS

    Services provided

    100% Call Center Services

    Call center company Answer Advantage is based in Wichita, Kansas. Launched in 1997, the team focuses on Call Center Services.

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  • ADAR, Incorporated Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    2 - 9
    Wichita, KS

    Services provided

    40% Business Consulting
    20% Back Office Outsourcing
    20% IT Strategy Consulting +1 service
    20% Social Media Marketing

    ADAR, Incorporated is a small Business Consulting company launched in 2010. Their team provides Business Consulting and Social Media Marketing.

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  • NCA Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Hutchinson, KS

    Services provided

    100% Call Center Services

    In Hutchinson, Kansas, NCA is a telephone answering service. They focus on Call Center Services and were founded in 2001.

    Read more
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  • M.K. Madden Consulting Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    Freelancer
    Wichita, KS

    Services provided

    20% Business Consulting
    10% Accounting
    10% Branding +7 services
    10% Commercial Brokerage Services
    10% Commercial Financing
    10% Financial Advising & Planning
    10% Funding & Investment
    10% Sales Outsourcing
    5% Marketing Strategy
    5% Web Design

    Small Business Consulting company M.K. Madden Consulting, is located in Wichita, Kansas. Their services include Business Consulting and Branding.

    Read more
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List of the Top Wichita BPO Services

  1. Callcap Logotype

    Callcap

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Ability to deliver

    5.6/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.6/10 Market Presence

    Service focus

    70% Back Office Outsourcing
    30% Other
    View Profile Visit Website
  2. S & E Group, LLC Logotype

    S & E Group, LLC

    $1,000+
    < $25 / hr
    10 - 49
    Wichita, KS

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    60% Back Office Outsourcing
    40% Other
    View Profile Visit Website
  3. One Call Concepts Inc Logotype

    One Call Concepts Inc

    Undisclosed
    Undisclosed
    50 - 249
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  4. Answer Advantage Logotype

    Answer Advantage

    Undisclosed
    Undisclosed
    10 - 49
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  5. ADAR, Incorporated Logotype

    ADAR, Incorporated

    Undisclosed
    Undisclosed
    2 - 9
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    20% Back Office Outsourcing
    80% Other
    View Profile Visit Website
  6. NCA Logotype

    NCA

    $1,000+
    < $25 / hr
    50 - 249
    Hutchinson, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Back Office Outsourcing
    View Profile Visit Website
  7. M.K. Madden Consulting Logotype

    M.K. Madden Consulting

    Undisclosed
    Undisclosed
    Freelancer
    Wichita, KS

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    10% Back Office Outsourcing
    90% Other
    View Profile Visit Website

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