Leave a Review For Providers 0 0
  • Post a Project
Home Call Centers Virtual Receptionist Australia Brisbane

Top Virtual Receptionist Services in Brisbane

Ratings Updated: June 4, 2026
We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. Learn how Clutch ensures trust
Get Matched

0 Leaders 6 Contenders

6 Companies

Country: Australia
City: Brisbane
Inbound Services: Virtual receptionist

List of the Top Brisbane Virtual Receptionist Companies

  • Featured

    What are Featured Providers?

    Moneypenny USA (formerly VoiceNation) Logotype

    Moneypenny USA (formerly VoiceNation)

    4.4 53 reviews
    Verified
    Undisclosed
    < $25 / hr
    50 - 249
    Serves Brisbane, Australia

    Services provided

    80% Call Center Services
    10% Customer Service Outsourcing
    10% Sales Outsourcing

    Focus Areas

    37% Virtual receptionist
    63% Answering services

    Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

    See all 53 projects
    0 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent client feedback for Moneypenny USA highlights a generally positive experience, particularly with their onboarding and initial customer service. Clients appreciated the timely delivery of services, though concerns were raised about inconsistent customer service and unclear communication post-onboarding. One client noted unexpected charges and a decline in service quality over time. Overall, sentiment reflects satisfaction with initial interactions but suggests room for improvement in ongoing support and transparency.
    Read 1 Recent Review
    18 of 51 Call Center Services reviews are 5 stars
    1 new review for Call Center Services in past 6 months
    Less than $10,000 avg. project cost

    Call Center Services PROJECT HIGHLIGHT

    Call Center Services for Nonprofit Organization

    5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
    Read 51 Reviews

    Average Project Cost Breakdown

    Less than $10,000 (41) $10,000 to $49,000 (8)

    What Clients Have Said

    Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
    Read All Reviews

    View projects from:

    Melbourne, Florida (1) Miami, Florida (1) Tampa, Florida (1) Atlanta, Georgia (1) Wichita, Kansas (1) Blue Springs, Missouri (1) Chesterfield, Missouri (1) Charlotte, North Carolina (1) Concord, North Carolina (1) Greenville, North Carolina (1) High Point, North Carolina (1) Greenville, South Carolina (1) Baytown, Texas (1) Dallas, Texas (1) Friendswood, Texas (1) Frisco, Texas (1) Galveston, Texas (1) Garland, Texas (1) Nacogdoches, Texas (1) Midland, Texas (1) Hanover Park, Illinois (1) Oak Lawn, Illinois (1) Columbus, Indiana (1) Eastpointe, Michigan (1) Minneapolis, Minnesota (1) Long Branch, New Jersey (1) Staten Island, New York (1) Syracuse, New York (1) Milwaukee, Wisconsin (1) Los Angeles, California (1) San Francisco, California (1) Arvada, Colorado (1) Colorado Springs, Colorado (1) Las Vegas, Nevada (1) Phoenix, Arizona (1) Scottsdale, Arizona (1) Bismarck, North Dakota (1) Taunton, Massachusetts (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Fairburn, Georgia (1) Rockingham, North Carolina (1) Wadesboro, North Carolina (1) Etowah, Tennessee (1) Sylacauga, Alabama (1) Ocean View, Delaware (1) Harlan, Kentucky (1)
    View Profile Visit Website
    Prialto Logotype

    Prialto

    5.0 45 reviews
    Premier Verified
    $1,000+
    < $25 / hr
    250 - 999
    Serves Brisbane, Australia

    Services provided

    10% Call Center Services
    70% Back Office Outsourcing
    10% Customer Service Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    Prialto is a company specializing in Contact Center Services and Customer Support Services, offering administrative and customer service solutions. Their clients consistently commend their punctual delivery and the seamless integration of services, with 100% of reviews highlighting their responsive and reliable support. Additionally, 75% of reviewers appreciate their proactive approach and high-quality team members, emphasizing their effective project management and commitment to client success.

    See all 45 projects

    Reviews mention Exceeds expectations

    Prialto consistently exceeds client expectations, as evidenced by feedback highlighting their proactive support and seamless integration into client operations. One client noted a dramatic increase in productivity, reallocating administrative time to strategic work, while another praised the prompt communication and delivery of tasks ahead of schedule. Clients reported measurable improvements in operational efficiency and satisfaction, emphasizing Prialto's unique ability to blend reliability with a personalized service model that enhances overall business performance.
    • HR, R&D & Customer Service Support for Green Technology Co
      5.0 Sep 5, 2023

      Prialto is consistently responsive in 30 minutes or less during working hours. Everything is delivered on time, consistently exceeding expectations. The company is so invested in our success. They became part of our corporate team immediately, rather than acting as an external consultant.

      Read Full Review
    • Backoffice Outsourcing for Sales Training Company
      5.0 Jun 28, 2023

      They have exceeded our expectations in meeting our needs. They go above and beyond to create great communication.

      Read Full Review
    • Virtual Assistant Services for Consulting Firm
      4.5 Jul 31, 2025

      Prialto’s project management has exceeded expectations. My primary productivity assistant, Christine, quickly adapted to my workflows, managed competing priorities seamlessly, and consistently delivered all assigned tasks ahead of deadlines. Whether tracking grant deliverables, flagging urgent communications, or juggling complex calendar needs, Christine and the Prialto team ensured nothing slipped through the cracks.

      Read Full Review
    • Virtual Assistant Services for Consulting Firm
      4.5 Jul 31, 2025

      In summary: Prialto has delivered all items on time or ahead of schedule, responded to my evolving needs with professionalism and speed, and added measurable value through thoughtful project management and communication. Work is delivered on time or ahead of schedule in nearly every instance, and Christine’s proactivity, responsiveness, efficiency, growth mindset, and enthusiasm are outstanding.

      Read Full Review
    • Virtual Assistant Services for Consulting Firm
      4.5 Jul 31, 2025

      Prialto’s ability to integrate seamlessly into my complex, high-touch consulting environment, handling everything from grant pipeline management to sensitive client communications, has been remarkable. The company’s focus on relationship-building, cultural fluency, and ongoing training means Prialto's productivity assistants deliver far more than a checklist of tasks; they become true thought partners.

      Read Full Review
    Read All Reviews
    1 of 1 reviews is 5 stars
    1 new review for Call Center Services services
    $10,000 – $49,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews of Prialto indicate a high level of client satisfaction, particularly regarding their efficiency and responsiveness. One Vice President noted the impressive speed of follow-up and the quality of team members assigned, highlighting successful outcomes in managing routine tasks. Clients appreciate the alignment of company values and the ability to utilize executive teams more strategically. Overall, feedback reflects a strong commitment to timely delivery and effective communication, with no significant areas for improvement identified.
    Read 1 Recent Review
    1 of 1 Virtual receptionist reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Virtual receptionist Experience

    Prialto has received overwhelmingly positive feedback for their Virtual receptionist services, with 95% of reviewers highlighting their exceptional customer service and proactive support. Clients appreciate their seamless integration into corporate culture, timely project management, and the personal touch they bring. Notably, 100% of respondents indicate satisfaction with communication and responsiveness. The consistent high ratings and ability to enhance productivity underline Prialto's expertise and value as a key partner in operational support.

    Read Most Recent Review

    View projects from:

    United States (37) Canada (1) England (1)
    View Profile Visit Website
  • Imperatif Call Centre Partners Logotype

    Not yet reviewed

    $1,000+
    $100 - $149 / hr
    50 - 249
    Banyo, Australia

    Services provided

    80% Call Center Services
    5% Direct Marketing
    5% Market Research +2
    5% Other Marketing
    5% Social Media Marketing

    Focus Areas

    10% Virtual receptionist
    80% Answering services
    10% Inbound appointment scheduling

    Imperatif Call Centre Partners, an answering service, is in Banyo, Australia. The team focuses on Call Center Services and Direct Marketing.

    Read more
    View Profile
  • Affordable Staff Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    50 - 249
    Brisbane City, Australia

    Services provided

    20% Call Center Services
    25% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +6
    10% Accounting
    10% Customer Service Outsourcing
    5% Direct Marketing
    5% HR Outsourcing
    3% Staffing
    2% Recruiting

    Focus Areas

    34% Virtual receptionist
    33% Answering services
    33% Inbound appointment scheduling

    Affordable Staff is a Back Office Outsourcing company. Established in 2009, the agency provides Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Airan Australia Pty. Ltd. Logotype

    Not yet reviewed

    $1,000+
    < $25 / hr
    10 - 49
    Brisbane City, Australia

    Services provided

    25% Call Center Services
    25% Back Office Outsourcing
    25% Custom Software Development +1
    25% Document Digitization & Management

    Focus Areas

    35% Virtual receptionist
    35% Answering services
    30% Inbound appointment scheduling

    Airan Australia Pty. Ltd. Is a custom software development firm. Located in Brisbane City, Australia, their team offers Custom Software Development and Call Center Services.

    Read more
    View Profile

    • Share your project goals, and we’ll connect you with verified partners who fit your budget and timeline.

    Get My Matches
  • Fonebox Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    50 - 249
    Brisbane City, Australia

    Services provided

    100% Call Center Services

    Focus Areas

    50% Virtual receptionist
    50% Answering services

    Launched in 2008, Fonebox is a phone answering service. Located in Brisbane City, Australia, the team offers Call Center Services.

    Read more
    View Profile
  • Virtual Office Brisbane Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Brisbane City, Australia

    Services provided

    50% Call Center Services
    50% Back Office Outsourcing

    Focus Areas

    100% Virtual receptionist

    Headquartered in Brisbane City, Australia, Virtual Office Brisbane is a small Back Office Outsourcing and call center. Their services include Back Office Outsourcing and Call Center Services.

    Read more
    View Profile
  • Virtual Reception Logotype

    Not yet reviewed

    $1,000+
    $25 - $49 / hr
    10 - 49
    Brisbane City, Australia

    Services provided

    80% Call Center Services
    20% Customer Service Outsourcing

    Focus Areas

    34% Virtual receptionist
    33% Answering services
    33% Inbound appointment scheduling

    Virtual Reception is an answering service company. The agency is located in Sydney, Australia and Brisbane City, Australia. Their team offers Call Center Services and Customer Service Outsourcing.

    Read more

    Brisbane City, Australia

    Level 54, 111 Eagle Street
    Brisbane City, Australia 4000

    See All Locations (2)
    View Profile

Tell us what you need — we’ll match you with top agencies in minutes.

Get My Matches
tracking image

Why Trust Clutch

At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences.

Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria.

Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them.

We evaluate service providers using a structured methodology that combines:

  • In-depth client interviews and ratings
  • Comprehensive project details
  • Market presence
  • Portfolio examples and industry recognition

This data powers tools like the Leaders Matrix, which helps you compare agencies directly. Our research team curates rankings by weighing verified reviews most heavily, so the most trusted and experienced providers rise to the top.

Using this unique combination of verified client feedback and provider-supplied insights, Clutch distills the most important details into clear, digestible summaries so you have everything you need to make confident, informed decisions quickly.

We take fraud seriously. Providers who violate our guidelines may face lower rankings, restricted visibility, or removal from the platform altogether.

Clutch’s commitment to transparency is ongoing. We’re constantly refining our systems to protect the integrity of reviews and support you in finding the right agency.

Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

List of the Top Brisbane Virtual Receptionist Companies

  1. Imperatif Call Centre Partners Logotype

    Imperatif Call Centre Partners

    $1,000+
    $100 - $149 / hr
    50 - 249
    Banyo, Australia

    Ability to deliver

    7.5/40.0
    0/20 Reviews
    2.1/10 Clients & Experience
    5.4/10 Market Presence

    Service focus

    80% Call Center Services
    10% Virtual receptionist
    20% Other
    View Profile Visit Website
  2. Affordable Staff Logotype

    Affordable Staff

    $1,000+
    < $25 / hr
    50 - 249
    Brisbane City, Australia

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    20% Call Center Services
    34% Virtual receptionist
    80% Other
    View Profile Visit Website
  3. Airan Australia Pty. Ltd. Logotype

    Airan Australia Pty. Ltd.

    $1,000+
    < $25 / hr
    10 - 49
    Brisbane City, Australia

    Ability to deliver

    5.3/40.0
    0/20 Reviews
    0/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    25% Call Center Services
    35% Virtual receptionist
    75% Other
    View Profile Visit Website
  4. Fonebox Logotype

    Fonebox

    $1,000+
    $25 - $49 / hr
    50 - 249
    Brisbane City, Australia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Call Center Services
    50% Virtual receptionist
    View Profile Visit Website
  5. Virtual Office Brisbane Logotype

    Virtual Office Brisbane

    $1,000+
    $25 - $49 / hr
    10 - 49
    Brisbane City, Australia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    50% Call Center Services
    100% Virtual receptionist
    50% Other
    View Profile Visit Website
  6. Virtual Reception Logotype

    Virtual Reception

    $1,000+
    $25 - $49 / hr
    10 - 49
    Brisbane City, Australia

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    80% Call Center Services
    34% Virtual receptionist
    20% Other
    View Profile Visit Website

Latest Virtual Receptionist Articles

See all articles
How to Build a Budget for Call Center Services [With Template] cover image

How to Build a Budget for Call Center Services [With Template]

Updated May 26, 2026
Sydney Wess

Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Call Center Budget Template
Guide to Call Center Outsourcing cover image

Guide to Call Center Outsourcing

Updated March 24, 2026
Hannah Hicklen

Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.

Call Center Outsourcing
How To Hire a Call Center in 4 Steps cover image

How To Hire a Call Center in 4 Steps

Updated March 24, 2026
Sydney Wess

Looking to hire a call center? Connecting with a reliable team has never been easier— check out our quick 4-step process to find the perfect partnership.

Call Center Outsourcing

Similar Categories

Related Services

BPO in Brisbane Human Resources in Brisbane Consulting in Brisbane Accounting in Brisbane Call Centers in Brisbane Translation in Brisbane Real Estate in Brisbane Logistics & Supply Chain Consulting in Brisbane Contract Manufacturing in Brisbane

Specialties

Appointment Setting Inbound Appointment Setting Lead Generation Third Party Verification Order Processing Outbound Virtual Receptionist Answering Services Telemarketing
View More

Get matched with the 5 best-fit agencies for your project—in 4 minutes or less.