Top Answering Service in Melbourne
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17 Companies
List of the Top Melbourne Answering Services Companies
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Undisclosed< $25 / hr50 - 249Serves Melbourne, AustraliaServices provided
80% Call Center Services10% Customer Service Outsourcing10% Sales OutsourcingFocus Areas
63% Answering services37% Virtual receptionistSee all 53 projectsMoneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.
0 of 1 reviews is 5 stars1 new review for Call Center Services servicesLess than $10,000 avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
In the past six months, client feedback for Moneypenny USA highlights a generally positive experience, especially regarding their onboarding and initial customer service. One client noted timely delivery of services but expressed concerns over unexpected charges and inconsistent service quality over time. While they appreciated the effectiveness of after-hours call handling, there were suggestions for improved ongoing customer support and clearer communication regarding terms of service.Was this helpful?
18 of 51 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 monthsLess than $10,000 avg. project costRead 51 ReviewsCall Center Services PROJECT HIGHLIGHT
Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read moreWas this helpful?
Industry Experience
Moneypenny USA has received favorable feedback across various industries, including construction, healthcare, real estate, and business services. Clients praised their responsive customer service, adaptability in call management, and ability to provide a personal touch in communication. While construction and healthcare clients highlighted the importance of reliable call handling, real estate and business services focused on lead management efficiency. Overall, sentiment is positive, indicating their expertise is suitable for businesses needing call center and receptionist solutions.
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Arts, entertainment & music Real estate Education Nonprofit Consumer Products Other Industry Business services Sports Healthcare Advertising & marketing Information technology Transportation Manufacturing Energy & natural resources Hospitality & leisure Retail Telecommunications ConstructionWas this helpful?
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$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Services provided
10% Call Center Services20% Custom Software Development10% Advertising +610% Customer Service Outsourcing10% Email Marketing10% Marketing Strategy10% Search Engine Optimization10% Social Media Marketing10% Web DevelopmentFocus Areas
35% Answering services35% Inbound appointment scheduling30% Virtual receptionistSee all 2 projectsVirtual Assistants Pakistan provides comprehensive Customer Support Services, specializing in Call Center Services, including Inbound and Outbound Call Centers, and Telephonic Support. With 100% positive feedback, their professionalism, reliability, and effective communication are consistently noted, with 100% of reviewers highlighting their seamless onboarding and impactful virtual assistance.
1 of 1 reviews is 5 stars1 new review for Call Center Services servicesUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Over the past six months, clients have praised Virtual Assistants Pakistan for their professionalism and effective communication. A notable review from the Founder of Agate Home Care highlighted the smooth onboarding process and the impact of their services on daily operations. Clients appreciate the reliability and diligence of their virtual assistants, with no reported areas for improvement. Overall sentiment reflects strong satisfaction and a recommendation for those seeking dependable virtual support.Was this helpful?
Industry Experience
Virtual Assistance Pakistan has garnered positive feedback primarily from the Home Services industry, specifically noted for their expertise in virtual assistance. Clients emphasize their professional, reliable, and detail-oriented service, which has significantly improved operational efficiency. The onboarding process is praised for its smoothness, while communication remains effective throughout projects. Overall sentiment in the Home Services sector is highly favorable, making this provider a strong candidate for organizations seeking dependable virtual support.
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Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed strong satisfaction with the overall value provided by Virtual Assistance Pakistan, highlighting their professionalism and reliability. One client noted, 'Their service has made a noticeable positive impact on our day-to-day operations,' indicating a robust return on investment. Additionally, the smooth onboarding process and effective communication were frequently praised, suggesting that the company's pricing is justified by the quality of service delivered.Was this helpful?
See All Locations (2)Melbourne, Australia
470 Saint Kilda Road
Melbourne, Australia 300450 - 75
61 3 9005 7752
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UndisclosedUndisclosed250 - 999Balaclava, Australia
Services provided
10% Call Center Services20% Back Office Outsourcing15% Finance & Accounting Outsourcing (FAO) +515% IT Staff Augmentation10% Customer Service Outsourcing10% HR Consulting10% HR Outsourcing10% Web DevelopmentFocus Areas
50% Answering services25% Inbound appointment scheduling25% Virtual receptionistAway Digital Teams is a Balaclava, Australia-based Back Office Outsourcing company. Established in 2016, the team offers Back Office Outsourcing and IT staff augmentation.
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$5,000+Undisclosed10 - 49Melbourne, Australia
Services provided
50% Call Center Services30% Sales Outsourcing20% Customer Service OutsourcingFocus Areas
100% Answering servicesLeadCallers is an answering service. Their team is located in Melbourne, Australia and focuses on Call Center Services and Sales Outsourcing.
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$1,000+$25 - $49 / hr10,000+Melbourne, Australia
Services provided
50% Call Center Services50% Customer Service OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingTTEC is a phone answering service and Customer Service Outsourcing company founded in 1982. Their team provides Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Melbourne, Australia
Level 12, 460 Bourke Street
Melbourne, Australia 3000More than 5k
+61.3.9697.2400
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$250,000+$25 - $49 / hr1,000 - 9,999Burwood, Australia
Services provided
20% Call Center Services65% Customer Service Outsourcing15% Sales OutsourcingFocus Areas
100% Answering servicesTSA Group, a Customer Service Outsourcing company, was launched in 1997. The firm provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (5)Burwood, Australia
Building 3, Level 1, 301 Burwood Hwy
Burwood, Australia 3125251 - 300
61 3 8420 7000
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UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Services provided
30% Call Center Services50% Customer Service Outsourcing10% Cybersecurity +110% IT Managed ServicesFocus Areas
50% Answering services45% Virtual receptionist5% Inbound appointment schedulingAlltel Australia is a Customer Service Outsourcing company. They specialize in Customer Service Outsourcing and Call Center Services and are headquartered in Wheelers Hill, Australia.
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$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Services provided
50% Call Center Services50% Sales OutsourcingFocus Areas
25% Answering services50% Virtual receptionist25% Inbound appointment schedulingTelephone answering service and Sales Outsourcing company Evolved Contact is headquartered in Melbourne, Australia. Launched in 2014, the team offers Call Center Services and Sales Outsourcing.
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Undisclosed< $25 / hr50 - 249Epping, Australia
Services provided
25% Call Center Services25% Back Office Outsourcing10% Business Consulting +410% Graphic Design10% IT Managed Services10% Sales Outsourcing10% Web DesignFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistWork4you, a phone answering service, is in Epping, Australia. They offer Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr250 - 999Brighton, Australia
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +220% Market Research20% Sales OutsourcingFocus Areas
35% Answering services35% Virtual receptionist30% Inbound appointment schedulingPackleader BPO is a Market Research company. Launched in 2008, their team offers Market Research and Call Center Services.
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$1,000+< $25 / hr50 - 249Melbourne, Australia
Services provided
15% Call Center Services15% Branding15% Email Marketing +415% Search Engine Optimization15% Social Media Marketing15% Web Development10% Web DesignFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistSee all 1 projectsOutsource Genius offers comprehensive SEO services, including website audits, keyword research, on-page optimization, technical SEO, content strategy, and link building. Reviews indicate that the company excels in project management, consistently delivering work on time and demonstrating a strong commitment to fulfilling client needs, showcasing reliability and professionalism. Overall, clients express high satisfaction with Outsource Genius' services and outcomes.
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UndisclosedUndisclosed2 - 9Richmond, Australia
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
30% Answering services35% Inbound appointment scheduling35% Virtual receptionistOutsourcey, an answering service company and Back Office Outsourcing company, was founded in 2024. The firm specializes in Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Melbourne, Australia
Services provided
20% Call Center Services40% Language Interpretation40% TranslationFocus Areas
40% Answering services30% Inbound appointment scheduling30% Virtual receptionistTranslationz is a Translation company. Based in Melbourne, Australia, the firm was launched in 2004. Their team focuses on Translation and Language Interpretation.
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$10,000+< $25 / hr50 - 249Docklands, Australia
Services provided
25% Call Center Services25% Back Office Outsourcing25% Business Consulting +125% Sales OutsourcingFocus Areas
15% Answering services45% Virtual receptionist40% Inbound appointment schedulingWireTask is a midsize Business Consulting company located in Docklands, Australia and Dhaka, Bangladesh. Their services include Business Consulting and Call Center Services.
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$1,000+$25 - $49 / hr10 - 49Heidelberg West, Australia
Services provided
15% Call Center Services40% Back Office Outsourcing35% Customer Service Outsourcing +110% Sales OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingBack Office Outsourcing company TMC was established in 1974. The team specializes in Back Office Outsourcing and Customer Service Outsourcing.
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UndisclosedUndisclosed10 - 49Kew, Australia
Services provided
50% Call Center Services50% Back Office OutsourcingFocus Areas
100% Answering servicesFounded in 2012, Anaesthetic & Medical Billing Services is an answering service company and Back Office Outsourcing company. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Botanic Ridge, Australia
Services provided
10% Call Center Services10% Back Office Outsourcing10% Customer Service Outsourcing +1010% Graphic Design10% Logo10% Translation10% Web Design5% Content Marketing5% Conversion Optimization5% Pay Per Click5% Search Engine Optimization5% Social Media Marketing5% Video ProductionFocus Areas
67% Answering services33% Virtual receptionistNew Media Services is a midsize Back Office Outsourcing company. They specialize in Back Office Outsourcing and Call Center Services and were launched in 2012.
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$1,000+$25 - $49 / hr250 - 999Seaford, Australia
Services provided
80% Call Center Services20% Customer Service OutsourcingFocus Areas
50% Answering services50% Inbound appointment schedulingCDM Direct is a North Sydney, Australia-based call center service. Their services include Call Center Services and Customer Service Outsourcing.
Read moreSee All Locations (2)Seaford, Australia
83 Hartnett Drive
Seaford, Australia 3198+1800.221.811
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List of the Top 1 Melbourne Answering Services Companies
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$5,000+$25 - $49 / hr50 - 249Melbourne, Australia
Ability to deliver
20.4/40.016.4/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services35% Answering services90% Other -
UndisclosedUndisclosed250 - 999Balaclava, Australia
Ability to deliver
11.7/40.00/20 Reviews6.2/10 Clients & Experience5.5/10 Market PresenceService focus
10% Call Center Services50% Answering services90% Other -
$5,000+Undisclosed10 - 49Melbourne, Australia
Ability to deliver
7/40.00/20 Reviews2.1/10 Clients & Experience5/10 Market PresenceService focus
50% Call Center Services100% Answering services50% Other -
$1,000+$25 - $49 / hr10,000+Melbourne, Australia
Ability to deliver
6/40.00/20 Reviews0/10 Clients & Experience6/10 Market PresenceService focus
50% Call Center Services50% Answering services50% Other -
$250,000+$25 - $49 / hr1,000 - 9,999Burwood, Australia
Ability to deliver
6.4/40.00/20 Reviews0/10 Clients & Experience6.4/10 Market PresenceService focus
20% Call Center Services100% Answering services80% Other -
UndisclosedUndisclosed10 - 49Wheelers Hill, Australia
Ability to deliver
8.4/40.00/20 Reviews2.1/10 Clients & Experience6.4/10 Market PresenceService focus
30% Call Center Services50% Answering services70% Other -
$5,000+$50 - $99 / hr10 - 49Melbourne, Australia
Ability to deliver
8.4/40.00/20 Reviews2.9/10 Clients & Experience5.5/10 Market PresenceService focus
50% Call Center Services25% Answering services50% Other -
Undisclosed< $25 / hr50 - 249Epping, Australia
Ability to deliver
8.3/40.00/20 Reviews3/10 Clients & Experience5.3/10 Market PresenceService focus
25% Call Center Services30% Answering services75% Other -
$10,000+< $25 / hr250 - 999Brighton, Australia
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
20% Call Center Services35% Answering services80% Other -
$1,000+< $25 / hr50 - 249Melbourne, Australia
Ability to deliver
7.7/40.00/20 Reviews2.8/10 Clients & Experience4.9/10 Market PresenceService focus
15% Call Center Services30% Answering services85% Other -
UndisclosedUndisclosed2 - 9Richmond, Australia
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
50% Call Center Services30% Answering services50% Other -
UndisclosedUndisclosed250 - 999Melbourne, Australia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services40% Answering services80% Other -
$10,000+< $25 / hr50 - 249Docklands, Australia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Call Center Services15% Answering services75% Other -
$1,000+$25 - $49 / hr10 - 49Heidelberg West, Australia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
15% Call Center Services50% Answering services85% Other -
UndisclosedUndisclosed10 - 49Kew, Australia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
50% Call Center Services100% Answering services50% Other -
UndisclosedUndisclosed250 - 999Botanic Ridge, Australia
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
10% Call Center Services67% Answering services90% Other
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