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Top Answering Service in Thailand

Ratings Updated: April 1, 2026

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0 Leaders 9 Contenders

9 Companies

Country: Thailand

Inbound Services: Answering services

List of the Top Thailand Answering Services Companies

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Moneypenny USA (formerly VoiceNation)

4.5 52 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Thailand

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.

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Reviews mention Efficient
Clients have consistently praised VoiceNation for their efficiency in handling call management. One client noted that VoiceNation resolved issues related to unanswered calls and complaints, significantly improving their internal processes. They highlighted the team's quick response to a system glitch during onboarding, which saved valuable time. Overall, feedback reflects a strong sentiment towards VoiceNation's ability to provide timely and effective support, with clients appreciating their attentive and proactive customer service.

Answering & Directing Calls for Real Estate Brokerage Firm

5.0 Mar 7, 2019

Their customer service has been great. They provide exactly what we need and continually drive the project forward. If I ever need support or something to be improved, they’re available and efficient. For example, when there was a system glitch during the onboarding process, they fixed the issue and saved me a significant amount of time.
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18 of 50 Call Center Services reviews are 5 stars

Less than $10,000 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Call Center Services for Nonprofit Organization
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Average Project Cost Breakdown

Less than $10,000 (40) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive Moneypenny USA as providing good value for money, with competitive pricing and tailored services. One client noted a $40,000 investment yielding significant operational relief, while another spent approximately $300 monthly, appreciating their responsive support. Feedback highlights the adaptability of Moneypenny's services and their effectiveness in handling calls, enhancing customer satisfaction. However, some clients expressed concerns about occasional errors and the need for improved data management, indicating room for enhancement in service delivery.
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This provider is fluent in 2 languages:

English

Spanish

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TDCX

4.8 12 reviews

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Verified

$100,000+

Undisclosed

10,000+

Ratchathewi, Thailand

Services provided

10% Call Center Services

50% Customer Service Outsourcing

20% Sales Outsourcing +2

10% Business Consulting

10% Content Moderation Services

Focus Areas

100% Answering services

TDCX is a prominent provider of Contact Center Services, offering comprehensive customer support solutions including inbound and outbound call handling, telemarketing, and customer care services. Reviews indicate a high satisfaction with TDCX's ability to provide scalable, high-quality service, with impressive results in customer satisfaction and service excellence. Approximately 95% of feedback highlights their effective communication, adaptability, and innovative approach to problem-solving.

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Reviews mention Receptive
TDCX demonstrates a high level of receptiveness to client feedback, as noted by a regional project manager who highlighted their management team's openness to new ideas and suggestions. The flexibility in accommodating last-minute changes and sourcing native speakers promptly further exemplifies their adaptability. Overall, clients express satisfaction with TDCX's responsiveness and the positive impact on customer satisfaction rates, although there is a suggestion for more competitive pricing.

Call Center Services for Premium Coffee Brand

5.0 Apr 24, 2022

Their management team are receptive to feedback, new ideas and suggestions.
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6 of 6 Call Center Services reviews are 5 stars

$1,000,000 – $9,999,999 avg. project cost

Call Center Services PROJECT HIGHLIGHT

Customer Deployment for Consumer Products Company
5.0 — TDCX supports customer experience deployment services for a consumer products company. They are also tasked with maintaining their own unique internal culture. Read more
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Industry Experience

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
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Hospitality & leisure Social Networking Financial services Food & Beverages Software Consumer Products Retail IT Services

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Average Project Cost Breakdown

$1,000,000 to $9,999,999 (2) $200,000 to $999,999 (1) $10,000,000 + (1)

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
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Digiserve Corporation

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

bangkok, Thailand

Services provided

40% Call Center Services

20% Content Moderation Services

20% HR Outsourcing +1

20% Recruitment Process Outsourcing

Focus Areas

100% Answering services

Digiserve Corporation is a telephone answering service. In bangkok, Thailand, their midsize team provides Call Center Services and HR Outsourcing. The firm was established in 2017.
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SCMC Technologies Co., Ltd.

Not yet reviewed

$1,000+

$50 - $99 / hr

50 - 249

Bangkok, Thailand

Services provided

20% Call Center Services

20% AI Development

20% Customer Service Outsourcing +2

20% IT Managed Services

20% Other IT Consulting and SI

Focus Areas

60% Answering services

20% Inbound appointment scheduling

20% Virtual receptionist

SCMC Technologies Co., Ltd. Is an IT managed services company. The firm is headquartered in Bangkok, Thailand. Their services include IT managed services and other IT consulting and SI.
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Gurland Corporation

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Bangkok, Thailand

Services provided

70% Call Center Services

10% Business Consulting

10% Customer Service Outsourcing +1

10% Sales Outsourcing

Focus Areas

33% Answering services

34% Virtual receptionist

33% Inbound appointment scheduling

Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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Bangkok, Thailand

25th Floors, Mitrtown Office Tower, 944 Rama IV Road, Wangmai, Pathumwan, 25th Floor
Bangkok, Thailand 10330
50 - 75

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CallVoice Communication

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Bangkok, Thailand

Services provided

60% Call Center Services

20% Back Office Outsourcing

20% Customer Service Outsourcing

Focus Areas

35% Answering services

35% Inbound appointment scheduling

30% Virtual receptionist

CallVoice Communication, a call center service, was established in 1991. The team focuses on Call Center Services and Back Office Outsourcing.
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M4U Marketing

Not yet reviewed

$5,000+

Undisclosed

10 - 49

Tambon San Phranet, Thailand

Services provided

10% Call Center Services

10% Account-Based Marketing

10% Branding +7

10% Demand Generation Marketing

10% Digital Strategy

10% Event Management

10% Event Marketing

10% Market Research

10% Marketing Strategy

10% Sales Outsourcing

Focus Areas

33% Answering services

34% Inbound appointment scheduling

33% Virtual receptionist

M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
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Tambon San Phranet, Thailand

5 San Phranet
Tambon San Phranet, Thailand 50210
10 - 15

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Panwa Group

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bangkok, Thailand

Services provided

20% Call Center Services

60% Accounting

20% Business Consulting

Focus Areas

40% Answering services

30% Inbound appointment scheduling

30% Virtual receptionist

Panwa Group is an Accounting company. They focus on Accounting and Business Consulting and are based in Bangkok, Thailand.
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Pure Moderation

Not yet reviewed

$10,000+

< $25 / hr

1,000 - 9,999

Bangkok, Thailand

Services provided

22% Call Center Services

20% Application Testing

20% Back Office Outsourcing +3

18% Customer Service Outsourcing

10% Mobile App Development

10% Web Design

Focus Areas

30% Answering services

35% Inbound appointment scheduling

35% Virtual receptionist

Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Bangkok, Thailand

samwa
Bangkok, Thailand 10510
401 - 500

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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Bangkok, Thailand

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

85% Answering services

10% Inbound appointment scheduling

5% Virtual receptionist

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Bangkok, Thailand

The 9th Tower – Tower B, 33/4 Rama 9 Road, Huaykwang Sub-district, Huaykwang district, Bangkok
Bangkok, Thailand 10310
101 - 150

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Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

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Work experience and previous projects
Market presence and reputation in the industry

List of the Top Thailand Answering Services Companies

Digiserve Corporation

$5,000+

< $25 / hr

250 - 999

bangkok, Thailand

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

40% Call Center Services

100% Answering services

60% Other

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SCMC Technologies Co., Ltd.

$1,000+

$50 - $99 / hr

50 - 249

Bangkok, Thailand

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

20% Call Center Services

60% Answering services

80% Other

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Gurland Corporation

$1,000+

< $25 / hr

10 - 49

Bangkok, Thailand

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

70% Call Center Services

33% Answering services

30% Other

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CallVoice Communication

Undisclosed

Undisclosed

50 - 249

Bangkok, Thailand

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

60% Call Center Services

35% Answering services

40% Other

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M4U Marketing

$5,000+

Undisclosed

10 - 49

Tambon San Phranet, Thailand

Ability to deliver

4.6/40.0

0/20 Reviews

0/10 Clients & Experience

4.6/10 Market Presence

Service focus

10% Call Center Services

33% Answering services

90% Other

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Panwa Group

Undisclosed

Undisclosed

2 - 9

Bangkok, Thailand

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

20% Call Center Services

40% Answering services

80% Other

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TDCX

$100,000+

Undisclosed

10,000+

Ratchathewi, Thailand

Ability to deliver

29.4/40.0

15.8/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

10% Call Center Services

100% Answering services

90% Other

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Pure Moderation

$10,000+

< $25 / hr

1,000 - 9,999

Bangkok, Thailand

Ability to deliver

10.8/40.0

0/20 Reviews

4.2/10 Clients & Experience

6.5/10 Market Presence

Service focus

22% Call Center Services

30% Answering services

78% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Bangkok, Thailand

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

85% Answering services

77% Other

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Top Answering Service in Thailand

List of the Top Thailand Answering Services Companies

Reviews mention Efficient

Answering & Directing Calls for Real Estate Brokerage Firm

Call Center Services for Nonprofit Organization

Average Project Cost Breakdown

What Clients Have Said

Reviews mention Receptive

Call Center Services for Premium Coffee Brand

Customer Deployment for Consumer Products Company

Industry Experience

Select Industry to see insights

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top Thailand Answering Services Companies

Latest Answering Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

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Specialties