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Get a real-time quoteCustomer Support & Contact Center Solutions
Bilingual Customer Support & Nearshore BPO Solutions
Smart Work RD, SRL is a bilingual (English–Spanish) Business Process Outsourcing (BPO) and contact center company based in Santo Domingo, Dominican Republic. We help growing businesses manage customer interactions, organize operational workflows, and delegate time-consuming tasks without losing control of their processes.
What We Do
Our services focus on customer support across phone, email, and live chat, as well as customer follow-ups, appointment coordination, CRM management, order inquiries, e-commerce support, and administrative back-office operations. Each engagement is defined according to the client's needs, service hours, and available operational capacity.
How We Work
We build support arrangements around your existing workflows, communication channels, and business tools. Before launching a project, we work with you to establish responsibilities, access requirements, escalation procedures, service expectations, and reporting needs.
Why Smart Work RD
Our nearshore location supports collaboration with businesses serving English- and Spanish-speaking customers. We prioritize direct communication, clearly defined responsibilities, and practical service management.
Whether you need support for a specific business function or want to develop a broader outsourcing operation, our approach is to begin with a structured scope, validate the workflow, and expand as resources and requirements allow.
Your business stays in control. We help keep its operations moving.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
2 - 9
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Year founded
Founded 2025
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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Industries
- eCommerce
- 40%
- Consumer products & services
- 35%
- Business services
- 25%
Clients
- Small Business (<$10M)
- 100%
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Our Story
Founded in 2025 in Santo Domingo, Smart Work RD, SRL is a founder-led, remote BPO built to help small businesses improve customer communication. We focus initially on Spanish-language email and chat support, customer follow-ups, and back-office assistance. Our values are transparency, personal accountability, and clear service commitments. We start with manageable pilot projects and aim to grow into broader contact center solutions as our capabilities expand.
Meet the Team
Osbrayan BaezFounder & Director
What Sets Us Apart
Founder-Led Service
Direct communication with the founder, offering personal accountability and clear project coordination. Copiar
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