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Redial BPO is a global call center and business process outsourcing (BPO) provider delivering nearshore and offshore solutions that help organizations scale customer engagement, revenue operations, and back-office performance. Founded in 2017, Redial has grown to more than 1,000 seats across strategically positioned delivery centers in Mexico, Costa Rica, South Africa, and the Philippines, enabling continuous, high-performance support through a Follow-the-Sun operating model.
The company provides turnkey outsourcing solutions designed to improve operational efficiency, optimize cost structures, and strengthen service delivery without compromising quality or cultural alignment. Redial’s capabilities span customer experience, inbound and outbound sales, technical support, back-office operations, lead generation, live chat, and email support, allowing clients to extend capacity, improve responsiveness, and support growth with confidence.
With nearshore operations that align closely with North American business hours and offshore centers that provide scalable, cost-efficient 24/7 coverage, Redial offers clients a flexible global delivery model tailored to evolving business demands. Guided by a people-first culture and values rooted in integrity, loyalty, reliability, empowerment, authenticity, and determination, Redial is committed to creating long-term value for its clients, its people, and the communities it serves.
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Min project size
$50,000+
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Hourly rate
Undisclosed
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Employees
1,000 - 9,999
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Locations
San Diego, CA
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Year founded
Founded 2017
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Languages
2 Languages that we service
- English
- Spanish
4 Locations
- San Diego , CA
- Tijuana , Mexico
- Mexicali , Mexico
- Tijuana , Mexico
Service Lines
Select Focus Area
- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
- Financial services
- 20%
- Medical
- 20%
- Dental
- 10%
- Information technology
- 10%
- Retail
- 10%
- Automotive
- 5%
- Hospitality & leisure
- 5%
- Insurance
- 5%
- Real estate
- 5%
- Telecommunications
- 5%
- eCommerce
- 5%
Clients
- Small Business (<$10M)
- 40%
- Enterprise (>$1B)
- 30%
- Midmarket ($10M - $1B)
- 30%
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Our Story
We are Redial, a people-first full‑service nearshore and offshore BPO founded in 2017. Our R.E.D.I.A.L. values guide 1,000+ seats across Mexico, South Africa, the Philippines and Costa Rica in a Follow‑the‑Sun model. Our team combines bilingual, impact‑sourcing talent and expert leadership to deliver CX, sales, tech support, back‑office, collections, AI voice and automation services—PCI/HIPAA compliant—driving measurable client growth.
Locations (4)
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Lincoln Graham