Back Office Outsourcing Customer Service Outsourcing
Payment Processing
+2
Confidential
Oct. - Nov. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They have good communication skills and handle our social media easily."

Dec 10, 2024

Manager, sneakerswala

Alex Marfi

eCommerce
United Arab Emirates
1-10 Employees
Online Review

Instant Solution provided back-office and customer support services for a sneaker company. The team was responsible for managing product listings and the client's social media pages.

Thanks to Instant Solution's efforts, the client saw social media growth. The team delivered on time and communicated excellently through virtual meetings. Their ability to easily manage social media pages and end customers impressed the client, resulting in a positive engagement.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of sneakerswala

Describe what your company does in a single sentence.

We are e-commerce sneakers sellers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Instant Solution to accomplish?

back-office support

SOLUTION

How did you find Instant Solution?

Online Search
Referral

Why did you select Instant Solution over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Instant Solution were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

customer support
product listing
back office support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can handle our clients easily. Our social media platforms have grown very well.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered everything timely, and they had good communication skills.

What was your primary form of communication with Instant Solution?

Virtual Meeting

What did you find most impressive or unique about this company?

They have good communication skills and handle our social media easily.

Are there any areas for improvement or something Instant Solution could have done differently?

Yes, they can develop their communication skill, although they had a good at it.

RATINGS

5.0

Instant Solution

Effortlessly accurate, every time

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