Contact Innovate-X
Get a custom proposalMultilingual BPO & CX Services from Egypt
Innovate-X is an Egypt-based company providing multilingual Business Process Outsourcing (BPO) and Customer Experience services to airlines, travel companies, and global brands. Operating from our office in New Cairo, our team delivers customer support, technical support, back-office processing, and sales & marketing support in English, Arabic, French, and German.
We built our BPO & Customer Experience division to give international companies a cost-effective, high-quality alternative for their MENA and multilingual support needs, with the flexibility to start small. We offer pilot projects, seasonal/peak-period support, and message-only support models so clients can test our quality and reliability before committing to a long-term partnership.
Our sister division, Foreign Economic Activity & Technical Supply, has already supplied qualified industrial materials to major EPC projects including Egypt's El-Dabaa Nuclear Power Plant, giving Innovate-X a track record of compliance and professional delivery that carries into how we run our BPO operations.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Locations
New Cairo City, Egypt
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Year founded
Founded 2025
1 Locations
- New Cairo City , Egypt
Service Lines
Select Focus Area
- Back Office Outsourcing
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- Inbound Services
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- Customer Service Outsourcing
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- Outbound Services
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Industries
- Hospitality & leisure
- 35%
- Business services
- 30%
- eCommerce
- 20%
- Telecommunications
- 15%
Clients
- Enterprise (>$1B)
- 40%
- Midmarket ($10M - $1B)
- 40%
- Small Business (<$10M)
- 20%
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
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Packages we offer:
Technical & Call Center Support
Dedicated L1/L2 technical support and call center agents handling phone-based troubleshooting, ticketing, and escalations. Multilingual capability available on request.
Small
Best for basic L1 support coverage
$1,400
/month
- Dedicated Agents: 1 part-time (100 hrs/mo)
Medium
Best for dedicated L1/L2 support
$2,800
/month
- Dedicated Agents: 1 full-time L1/L2 agent
Large
Best for 24/5 multi-agent coverage
$7,000
/month
- Dedicated Agents: 3 agents + escalation lead
| Features |
Small $1,400 /mo |
Medium $2,800 /mo |
Large $7,000 /mo |
|---|---|---|---|
|
Dedicated Agents |
1 part-time (100 hrs/mo) |
1 full-time L1/L2 agent |
3 agents + escalation lead |
|
Small $1,400 /mo |
|
|---|---|
|
Dedicated Agents |
1 part-time (100 hrs/mo) |
|
Medium $2,800 /mo |
|
|---|---|
|
Dedicated Agents |
1 full-time L1/L2 agent |
|
Large $7,000 /mo |
|
|---|---|
|
Dedicated Agents |
3 agents + escalation lead |
Our Story
Innovate-X's BPO & Customer Experience division was founded in Cairo, Egypt, by a team with roots in the aviation industry, including former Lufthansa Group professionals. That specialty has grown into a multilingual (English, Arabic, French, German) outsourcing partner ready to serve any industry. From our New Cairo office, we pair Egypt's cost advantage with real language and cultural fluency to support clients across Europe, the US, and the Gulf.
Meet the Team
hamdy aliBPO & Customer Experience Manager
Leads Innovate-X's BPO & Customer Experience division, building multilingual (EN/AR/FR/DE) contact center and back-office solutions for airlines and global brands, with a focus on quality-driven, cost-effective outsourcing partnerships.
Sameh OnsiHead of Marketing & Foreign Economic Activity
27+ years in international business development, sales and marketing across timber, FMCG, and travel industries. At Innovate-X, leads Foreign Economic Activity: pricing, purchasing, and marketing for major EPC industrial supply projects.
Locations (1)
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