About Us: Located in the vibrant city of New Delhi, India, Genesis International Process LLP is a dynamic startup in the Business Process Outsourcing (BPO) industry. Our mission is to empower small and medium-sized businesses around the globe by optimizing their business processes with a unique blend of human touch and cutting-edge technology.
Our Mission: Harnessing India's vast pool of talented professionals, we believe in the philosophy that "Human is not a resource." Our approach focuses on procuring top-tier talent to deliver exceptional services that drive efficiency and innovation for our clients.
Our Values are Invested in Transparency, Service and Commitment, with an organic approach towards building process.
Our Expertise:
• Customer Interactions & Technical Support: Enhancing customer satisfaction through personalized support and robust technical solutions.
• Sales & Marketing: Streamlining workflow to maximize productivity and results.
• Accounts & Bookkeeping: Delivering precise financial management to ensure business stability and growth.
• Talent Procurement: Connecting businesses with the right talent to drive progress.
• IT Help Desk Solutions: Providing reliable support to keep businesses running smoothly.
• SEO & Digital Marketing: Elevating brand visibility and engagement through strategic marketing efforts.
• Data Entry and Processing.
Our Vision: Genesis International Process LLP envisions itself as a strategic partner to small and mid-scale industries, offering scalable and customized solutions designed to meet the unique demands of various sectors.
Why Choose Us:
• Access to India's unrivaled talent pool
• Integrated services combining human expertise with technological innovation
• Commitment to delivering value and fostering long-term partnerships
"Genesis International Process LLP was experienced and knew what they were doing."
May 5, 2025
Owner, Asphalt Contractor
Anonymous
Other industries
Sacramento, California
Phone Interview
Genesis International Process LLP provided dispatch services for an asphalt contractor. The team found loads from brokers, ran the dispatch, and handled the paperwork for the factoring companies.
Thanks to Genesis International Process LLP's help, the client increased their revenue by 100%. The team delivered on time and on budget and communicated effectively via phone calls and email. They also provided top-notch customer service and impressed the client with their knowledge and experience.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the owner of an asphalt contractor.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Genesis International Process LLP?
We needed dispatch services.
SOLUTION
What was the scope of their involvement?
Genesis International Process LLP provided dispatch services. I had three trucks, and they found loads for me from brokers. They also ran the dispatch and did the paperwork for the factoring companies.
What is the team composition?
I worked with Arvind.
How did you come to work with Genesis International Process LLP?
A friend referred them to me.
How much have you invested with them?
We spent ₹100,000 (approximately $1,200 USD) per month.
What is the status of this engagement?
We worked together from December 2018–June 2019.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We increased our revenue by 100% because Genesis International Process LLP helped us add trucks.
How did Genesis International Process LLP perform from a project management standpoint?
Genesis International Process LLP delivered on time and on budget and communicated well. They were great at customer service. To find loads from brokers, they had to communicate well and represent my company. We communicated via phone calls and email.
What did you find most impressive about them?
Genesis International Process LLP was experienced and knew what they were doing.
Are there any areas they could improve?
I don’t think there’s anything they could've improved on.
Do you have any advice for potential customers?
Talk about the money and time you’ll put in. If you’re successful, they’ll be successful, and they’ll make money if you make money.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-1 of
1 Reviews
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