Name: FBSPL- Fusion Business Solutions (P) Limited
Address: 459 COLUMBUS AVE #4018, New York, United States, NY, 10024, US
Telephone: (240) 979-0061
Price range: < $25
Rating: 4.8

Keeping You First

FBSPL (Fusion Business Solutions) is an AI-integrated consulting and business operations partner helping organizations improve efficiency, accuracy, scalability, and operational performance. Founded in 2006, FBSPL supports 550+ clients across insurance, finance, accounting, AI, automation, and business intelligence.

Working With FBSPL

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
New York, NY
Year founded
Founded 2006

Service Lines

Back Office Outsourcing: 25%
Finance & Accounting Outsourcing (FAO): 20%
Business Consulting: 15%
Data Annotation Services: 8%
Customer Service Outsourcing: 5%
Content Writing Services: 3%
Search Engine Optimization: 3%
AI Consulting: 2%
Business Continuity Management: 2%
Content Marketing: 2%
Financial Consulting: 2%
Graphic Design: 2%
Insurance Services & Brokers: 2%
Pay Per Click: 2%
Social Media Marketing: 2%
UX/UI Design: 2%
Web Design: 2%
Performance Marketing: 1%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 35%
Claims Processing: 20%
Data Entry & Processing: 20%
Medical Billing Services: 10%
Payment Processing: 10%
Writing & Content Creation Outsourcing: 5%

Business Consulting Focus

Business Process Management Consulting: 20%
Change Management Consulting: 20%
Strategy Development Consulting: 18%
Business Intelligence Consulting: 10%
Business Transformation Consulting: 10%
Management Consulting: 10%
Operational Change Consulting: 10%
Talent Consulting: 2%

Industries

Insurance: 20%
Business services: 15%
Financial services: 15%
Advertising & marketing: 5%
Other industries: 5%
Telecommunications: 5%
Automotive: 3%
Contracting: 3%
Education: 3%
Hospitality & leisure: 3%
Information technology: 3%
Manufacturing: 3%
Media: 3%
Real estate: 3%
Retail: 3%
Supply Chain, Logistics, and Transport: 3%
eCommerce: 3%
Construction: 2%

Clients

Midmarket ($10M - $1B): 40%
Small Business (<$10M): 40%
Enterprise (>$1B): 20%

Back Office Outsourcing Finance & Accounting Outsourcing (FAO) Data Entry & Processing

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

FBSPL- Fusion Business Solutions (P) Limited offers competitive pricing and good value for cost, as noted by clients who appreciate their budget-friendly services. Clients report effective project management and timely delivery, enhancing operational efficiency without hidden fees.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 70 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

Overall Review Rating

4.8

Quality 4.7
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Effective Communication and Responsiveness

Clients consistently praise FBSPL- Fusion Business Solutions (P) Limited for their excellent communication skills, responsiveness to inquiries, and ability to adapt to client needs. Their team is noted for being proactive in addressing issues and maintaining transparent communication channels.
Constructive Feedback and Continuous Improvement

Clients note that FBSPL- Fusion Business Solutions (P) Limited is open to feedback and actively seeks ways to improve their processes and services. This openness to feedback leads to continuous improvement and enhances client satisfaction.
Areas for Improvement in Proactive Insights

While the company excels in executing tasks accurately, some clients suggest a need for more proactive insights and recommendations, particularly in process optimization and automation opportunities. This indicates potential areas for further enhancement of their services.
Strong Expertise in Insurance Processes

The company demonstrates a deep understanding of insurance-specific processes, including policy processing, customer service, and administrative support. Clients from various insurance sectors noted their ability to quickly learn and efficiently manage industry-specific tasks.
High-Quality and Accurate Deliverables

FBSPL- Fusion Business Solutions (P) Limited is recognized for delivering high-quality work with a strong focus on accuracy and attention to detail. Clients report minimal errors and commend the team for maintaining high standards in their deliverables.
Adaptability and Flexibility

The company is commended for its adaptability to client systems and workflows, often integrating seamlessly into existing processes. Clients appreciate their willingness to train and adjust according to specific business needs, ensuring a smooth transition and effective collaboration.

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FBSPL- Fusion Business Solutions (P) Limited Reviews

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Back Office Outsourcing Digital Asset Management
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team responds on time, provides accurate work, and makes corrections when needed."

Oct 21, 2024

HR Consultant & Owner, Ethos Insurance & Risk Management

Devin Zimmer

Insurance
46383 Valparaiso, IN
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides data entry services for an insurance brokerage. The team transfers applications, creates proposals, streamlines processes, and supports account managers.

FBSPL- Fusion Business Solutions (P) Limited has successfully transferred the client's data. The team provides daily email updates, regularly communicates the project's status, and addresses corrections when needed to ensure work accuracy. They offer timely responses through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the HR Consultant and Owner of Ethos Insurance & Risk Management

Describe what your company does in a single sentence.

Insurance brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

data entry
streamline processes
support account managers

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

data entry
transfer of applications
proposal creation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

data transfer was completed, daily email updates, constant communication of status

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds on time, provides accurate work, and makes corrections when needed.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Ability to work over night and not disrupt our daily processes

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

RATINGS

5.0

Application Management & Support Back Office Outsourcing Customer Service Outsourcing
$10,000 to $49,999
Nov. 2023 - Sep. 2024

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"Emily has demonstrated a strong work ethic and an eagerness to learn."

Sep 30, 2024

Executive, RCS Insurance

Anonymous

Insurance
Reno, Nevada
1-10 Employees
Online Review

An insurance company hired FBSPL- Fusion Business Solutions (P) Limited to assist with claims leakage and public liability quoting. The team’s tasks included creating proposals and updating apps.

FBSPL- Fusion Business Solutions (P) Limited delivered great work and fostered a positive relationship with the client. The team was accommodating and detail-oriented, allowing them to communicate closely with the client. Moreover, their members completed tasks on time and had strong work ethics.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I'm an executive at RCS Insurance

Describe what your company does in a single sentence.

Provide commercial and personal insurance to soncumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Provide back-up assistance for CL & PL.
Assistance with certificates.
Provide Follow up for servicing of insureds.

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

email received

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost
Company values aligned
Offered wide range of services

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Tasks performed were primarily COI's, Acord Apps, create proposals, PL quoting. obtain loss runs. update renewal apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The working relationship with Emily evolved into what I would describe as positive. She was very accomodating, with any requests, very detail oriented and made every effort to complete any requests. As time went on, Emily came to know our accounts and was very good about communicating with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I basically answered this question in the prvious question. Emily was very cognizant of completing all tasks on time and was always willing to stay late if necessary to complete a task. Communication with Emily was very positive.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I had a conversation with Emily about working with her. The "company" for me, has been represented by Emily. Working with her has been a very positive working relationship in my opinion. Emily has demonstrated a strong work ethic and an eagerness to learn.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

If there are any changes, it would be more on my part. In hindsight I should have been more assertive in asking what additional services I could have inquired of to make our work flow more efficient.

RATINGS

5.0

Back Office Outsourcing Commercial Brokerage Services Customer Service Outsourcing
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They respond quickly and efficiently regarding their assigned tasks."

Sep 30, 2024

Project Coordinator, Insurance Company

Anonymous

Insurance
Alberta, Canada
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides customer service and back-office support for an insurance company. Their tasks include data processing, document handling, and billing management.

FBSPL- Fusion Business Solutions (P) Limited has completed several projects within reasonable timeframes. The team is responsive to queries and concerns and efficient with their work. They also communicate well and are highly receptive to feedback, which makes them easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project Coordinator of an insurance company

Describe what your company does in a single sentence.

Insurance Broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Commercial Lines Processing

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data Processing
entering Billing Transactions
document handling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several projects have been completed in a timely manner:

Processing Daily Activities
Data Entry Clean-up
Ongoing file management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tasks have been completed in acceptible time period. They respond quickly and efficiently regarding their assigned tasks.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Communication and acceptance of guidance/direction.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

None

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing
Less than $10,000
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The project manager has been great in addressing the needs of our organization."

Sep 7, 2024

Owner, Insurance Brokerage

Anonymous

Insurance
Portland, Oregon
1-10 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides back-office support for an insurance brokerage. The team is responsible for client services, data entry, software management, and renewal processes.

FBSPL- Fusion Business Solutions (P) Limited has successfully completed tasks in a timely manner. The team has created timelines and addressed the client's needs, and internal stakeholders are impressed with the service provider's vast technical understanding and proficiency

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of an insurance company

Describe what your company does in a single sentence.

Insurance brokerage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Back end support
Client Services
Renewal processes

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Linkedin Outreach

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Time and place. They reached out and I tested the service.

Describe the scope of work in detail. Please include a summary of key deliverables.

Full service client and broker support. Data entry and software management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Data and task completion. Timeliness of the completion of said tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. They created timelines, and the project manager has been great in addressing the needs of our organization.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

The understanding of the insurance industry and software.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

None that I am aware of.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing Finance & Accounting Outsourcing (FAO)
Data Entry & Processing Virtual Assistant
$10,000 to $49,999
June - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed by FBSPL- Fusion Business Solutions (P) Limited's commitment to daily accountability."

Sep 5, 2024

CEO, Insurance Agency

Anonymous

Insurance
Hallandale Beach, Florida
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provided billing management for an insurance agency. The team supports the client in direct bill renewals management and processing direct bill endorsements.

FBSPL- Fusion Business Solutions (P) Limited successfully managed renewals for many of the clients' customers. The team is committed to daily accountability. FBSPL- Fusion Business Solutions (P) Limited delivers work on time and responds to the client's needs via email and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of an insurance agency.

Describe what your company does in a single sentence.

Insurance Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Managing Direct Bill Renewals
Processing Direct Bill Endorsements
Routing Attachments to correct file folders in agency management system

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Processing direct bill renewals for insurance book of business

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully managed renewals for many of our clients

Describe their project management. Did they deliver items on time? How did they respond to your needs?

delivered on time and responded to our needs

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed by FBSPL- Fusion Business Solutions (P) Limited's commitment to daily accountability.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

RATINGS

5.0

Data Annotation Services Market Research Transcription
Confidential
May 2022 - Ongoing

4.5

Quality: 4.0

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.0

"They are friendly, responsive, and flexible."

Jul 30, 2024

Director, Client Success, Consulting Firm

Anonymous

Other industries
Canada
11-50 Employees
Online Review
Verified

FBSPL—Fusion Business Solutions (P) Limited provides ongoing business development and support for a consulting firm. The team assists in creating and managing intent marketing lists across two platforms.

FBSPL- Fusion Business Solutions (P) Limited’s efforts have increased leads and improved outcomes, meeting expectations. Their communicative, responsive, and flexible approach results in a positive partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director, Client Success of a consulting company

Describe what your company does in a single sentence.

Boutique management consulting firm that partners with clients to deliver significant and sustainable improvements in organizational performance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Support Business Development
Data entry

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Assist business develpment in the creation and management of intent marketing lists across 2 platforms.
Lead Generation for sales team
Data entry and CRM maintenence
Industry research to inform Business development and Lead generation
survey data transcription and data entry

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

number of leads generated
completion of task by deadline

Describe their project management. Did they deliver items on time? How did they respond to your needs?

there have been some instances of delay but always well communicated. additional back up resourcing provided for peak times to offset delays which has improved outcomes.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are friendly, responsive, and flexible.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

UPDATED REVIEW

Please describe your company and your position there.

I am the CMO of the company. Our company is a consulting firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fusion Business Solutions (P) Limited?

We needed some support from experienced company to help us with our Market Research.

SOLUTION

How did you select this vendor?

We found Fusion Business Solutions (P) Limited from online research. We have reviewed Clutch reviews and compared with another companies offering a similar services.Once we interviewed their proposal, we went with this vendor because of their team based approach, responsiveness, and expertise.

Describe the scope of their work in detail.

Market research supporting our BD team and Marketing team.

What was the team composition?

I've worked closely with Mark, and their supervisor was oversight his works and check in with us to make sure we are satisfied about their service and expertises.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A lot of projects are completed successfully. Marc who is working for us since we joined in the service, he accomplished successfully his Marketing research, and handling various tasks, CRM tools, and on going projects really well. Overall, we are so pleased to work with Mark.

How effective was the workflow between your team and theirs?

We had a regular meetings with their supervisor to go over progress, services, and next steps. We communicate over email regularly and they give is regular check in and updates. They are very responsive and always adapt to our feedback and implement it quickly.

What did you find most impressive about this company?

They are very easy to work with, responsive, committed, and responsible. I like this company is offering a dedicated expert like Marc to work with us and invested in his careers. They truly care about our needs and want to help us reach our goals. Simple payment process is also help them to reach the global clients like us.

Is there any area for improvement or anything that could have been done differently?

N/A

RATINGS

4.5

Back Office Outsourcing
Data Entry & Processing
Confidential
Jan. 2019 - July 2024

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They took feedback well, adjusted to any changes, and were very consistent."

Jul 25, 2024

Executive Assistant, Stevens & Associates Insurance Agency

Vanessa De Los Rios

Insurance
Santa Barbara, California
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provided back-office support for a health insurance agency. The team assisted with processing applications and checking their statuses.

Thanks to FBSPL- Fusion Business Solutions (P) Limited’s efforts, the client managed to keep track of enrollments and avoid missing any information. The team's flexibility and receptiveness to feedback make them easy to work with. What stood out about the team was their work process.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive Assistant of Stevens & Associates Insurance Agency

Describe what your company does in a single sentence.

health insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

new buisness
application processing

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

High ratings

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

application processing
application status check

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

keep track of enrollments to avoid any missed information

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They took feedback well, adjusted to any changes, and were very consistent.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

they have set process and procedure and train their staff to faciliate it for us when we need to add new staff

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

no we have no complaints

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing
$10,000 to $49,999
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"Everyone is professional, nice, and polite."

Jul 23, 2024

CFO, Assurart Inc.

Maude Ouellet

Insurance
Quebec, Canada
11-50 Employees
Online Review
Verified

A damage insurance brokerage has hired FBSPL- Fusion Business Solutions (P) Limited to provide clerical support. The team monitors and attaches communication in the end customers' files.

FBSPL- Fusion Business Solutions (P) Limited's efforts have quickly accomplished the requested tasks. The team consistently assists the client when needed. FBSPL- Fusion Business Solutions (P) Limited is professional, understands the client's needs, makes suggestions, and delivers timely items.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CFO of Assurart Inc.

Describe what your company does in a single sentence.

Damage Insurance Brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Clerical support

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral
Other

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost
Company values aligned
great referral from existing clients

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Monitoring and attaching communication in client's files

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Very fast to accomplish the requested task

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes! a whole team are assisting us when needed

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Everyone is professional, nice, and polite. They understand very quickly our needs. They make suggestions. They deliver fast.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

not for now

RATINGS

5.0

Back Office Outsourcing
Data Entry & Processing Virtual Assistant Writing & Content Creation Outsourcing
$10,000 to $49,999
Nov. 2023 - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They deliver on time and do the work correctly."

May 17, 2024

Manager, Aegis Service Corp

Anonymous

Financial services
Flushing, New York
1-10 Employees
Online Review

An insurance broker has hired Fusion Business Solutions (P) Limited for back-office outsourcing. The team has been responsible for obtaining insurance certificates and proposals and handling cancellations.

Since beginning their engagement with Fusion Business Solutions (P) Limited, the team has seen success with new business bindings and improvements in client satisfaction. The team delivers on time, and the client has been impressed with the vendor's ability to align with their schedule.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of Aegis Service Corp

Describe what your company does in a single sentence.

Insurance Broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fusion Business Solutions (P) Limited to accomplish?

Backup work

SOLUTION

How did you find Fusion Business Solutions (P) Limited?

Online Search

Why did you select Fusion Business Solutions (P) Limited over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Insurance certificate, proposals, endorsement, cancellations etc...

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New/renewal business bindings and client satisfactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They deliver on time and do the work correctly

What was your primary form of communication with Fusion Business Solutions (P) Limited?

Email or Messaging App

What did you find most impressive or unique about this company?

Work the same hours as the office

Are there any areas for improvement or something Fusion Business Solutions (P) Limited could have done differently?

No more improvement suggestions as for now

RATINGS

5.0

Customer Service Outsourcing
Email Support Services
Less than $10,000
April 2024

3.5

Quality: 3.0

Schedule: 3.5

Cost: 3.5

Willing to Refer: 3.0

"We would consider them as an option again in the future if workload was available."

May 9, 2024

Office Manager, Financial Services Company

Anonymous

Financial services
Frederick, Maryland
1-10 Employees
Online Review

A financial services company hired Fusion Business Solutions (P) Limited for customer service outsourcing. The team was responsible for sending templated emails to clients and submitting documents.

Fusion Business Solutions (P) Limited was responsive to the client's initial request and provided a summary of work at the end of each day. While some of the deliverables required corrections, the work was generally delivered within deadlines, and the client found the engagement's to be cost fair.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Office Manager of a financial services company

Describe what your company does in a single sentence.

Insurance Agency.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Fusion Business Solutions (P) Limited to accomplish?

Customer Service Virtual Assistant
Administrative Assistant Virtual Assistant

SOLUTION

How did you find Fusion Business Solutions (P) Limited?

Online Search

Why did you select Fusion Business Solutions (P) Limited over others?

Pricing fit our budget

How many teammates from Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Sent routine template emails to clients.
Submitted documents in carrier systems.
Created Accord forms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We would consider them as an option again in the future if workload was available.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive to intial request. Took some time to get things back but were genrally delivered in the time parameters provided. Provided summary of work performed at the end of each workday.

What was your primary form of communication with Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

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RATINGS

3.5

"Would consider as an option again in the future if workload was available."

Showing 61-70 of 106 Reviews

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459 COLUMBUS AVE #4018 New York, NY, United States 10024

6 - 9

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

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Strong Expertise in Insurance Processes

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Reviews mentioning:

FBSPL- Fusion Business Solutions (P) Limited Reviews

Data Entry & Process Optimization for Insurance Brokerage

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CL & PL Quoting Assistance for Insurance Company

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OPPORTUNITY / CHALLENGE

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Customer Service & Back-Office Support for Insurance Company

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Back Office Outsourcing for Insurance Brokerage

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OPPORTUNITY / CHALLENGE

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Billing Management for Insurance Agency

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OPPORTUNITY / CHALLENGE

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Market Research for Consulting Firm

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UPDATED REVIEW

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Back-Office Services for Health Insurance Agency

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Back-Office Outsourcing for Damage Insurance Brokerage

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Back-Office Outsourcing for Insurance Broker

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RESULTS & FEEDBACK

RATINGS