FBSPL (Fusion Business Solutions) is an AI-integrated consulting and business operations partner helping organizations improve efficiency, accuracy, scalability, and operational performance. Founded in 2006, FBSPL supports 550+ clients across insurance, finance, accounting, AI, automation, and business intelligence.
Working With FBSPL
4.8/5 rating across 100+ verified Clutch reviews
20 years of business and operational experience
Strong expertise in insurance, finance, and accounting
Consulting-led approach supported by AI, automation, and data intelligence
Flexible delivery models aligned with existing teams, systems, and workflows
Back Office OutsourcingFinance & Accounting Outsourcing (FAO)Data Entry & Processing
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.8
/5
What Clients Have Said
FBSPL- Fusion Business Solutions (P) Limited offers good value for cost, with clients highlighting their affordability and efficiency. Specific project costs were mentioned as under $50,000, with positive feedback on their ability to meet budget expectations and provide quality service.
FBSPL- Fusion Business Solutions (P) Limited Review Insights
Overall Review Rating
4.8
Quality
4.7
Schedule
4.9
Cost
4.8
Willing to Refer
4.8
Top Mentions
Review Highlights
High Quality and Accuracy
FBSPL- Fusion Business Solutions (P) Limited is recognized for maintaining high standards of quality and accuracy in their deliverables. Clients report minimal errors and high levels of satisfaction with the precision of the work completed.
Adaptive and Quick Learners
Clients note that FBSPL- Fusion Business Solutions (P) Limited’s team members are quick to learn and adapt to new systems and processes. This adaptability has been a significant factor in the success of their engagements.
Effective Project Management
Several reviews highlight FBSPL- Fusion Business Solutions (P) Limited’s effective project management, noting their ability to deliver on time and manage tasks efficiently. Their structured approach to task tracking and regular updates are appreciated by clients.
Efficient Back-Office Support
Clients consistently praise FBSPL- Fusion Business Solutions (P) Limited for their back-office support services that streamline processes and reduce workloads. Many report significant improvements in operational efficiency, allowing their in-house teams to focus on core business tasks.
Room for Improvement in Training
While overall feedback is positive, some clients suggest improvements in the initial training phase for new team members to ensure smoother transitions and reduce the learning curve.
Comprehensive Industry Knowledge
The knowledge and expertise of FBSPL- Fusion Business Solutions (P) Limited in various industries, particularly insurance, are highlighted as a significant asset. Clients appreciate their deep understanding of industry-specific processes and systems.
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Reviews mentioning:
FBSPL- Fusion Business Solutions (P) Limited Reviews
Finance & Accounting Outsourcing for Hospitality Company
AccountingFinance & Accounting Outsourcing (FAO)
$10,000 to $49,999
Jan. - May 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I was impressed by their professionalism and skill set overall."
Jul 2, 2025
CFO, South Beach Group
Henri Alexaline
Verified
Hospitality & leisure
Miami Shores, Florida
501-1,000 Employees
Online Review
Verified
FBSPL- Fusion Business Solutions (P) Limited provided accounting services for a hospitality company. The team managed AMEX, bank, and cash reconciliations.
FBSPL- Fusion Business Solutions (P) Limited provided accurate bookkeeping services. The team's professionalism and overall skill set impressed the client. FBSPL- Fusion Business Solutions (P) Limited was responsive to the client's needs through virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CFO of South Beach Group
Describe what your company does in a single sentence.
hospitality industry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
outsourced accounting solution
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Online Search
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
High ratings
Pricing fit our budget
Company values aligned
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Amex reconciliation, bank reconciliation, income to cash reconciliation
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
timely and accurate bookkeeping
Describe their project management. Did they deliver items on time? How did they respond to your needs?
yes very responsive to our needs
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
I was impressed by their professionalism and skill set overall.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
not that I can think of
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Outsourcing for Insurance Company
Back Office Outsourcing
Data Entry & ProcessingVirtual Assistant
Confidential
Apr. 2025 - Ongoing
0.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
n/a
"They address everything right away."
Jun 5, 2025
VP of Business Development, Insurance Company
Carrie Manager
Verified
Insurance
Tallahassee, Florida
11-50 Employees
Online Review
Verified
FBSPL- Fusion Business Solutions (P) Limited provides ongoing business process outsourcing (BPO) services for a commercial insurance agency. The team handles lead input, drip campaigns, client file maintenance, and more.
FBSPL- Fusion Business Solutions (P) Limited has helped the client save time on data entry and underwriting follow-ups, which has been measured through activity reports. The team delivers on time and responds well to the client's needs. They communicate through Microsoft Teams and email.
BACKGROUND
Introduce your business and what you do there.
I’m the VP of business development for a commercial insurance agency.
OPPORTUNITY / CHALLENGE
What challenges were you trying to address with FBSPL- Fusion Business Solutions (P) Limited?
We needed help reducing the amount of clerical and back-office tasks in our office.
SOLUTION
What was the scope of their involvement?
FBSPL- Fusion Business Solutions (P) Limited inputs all leads into our agent management system, starts drip campaigns for them, creates summaries of insurances to attach to client files, and processes address change requests with carriers.
What was the team composition?
We have one teammate assigned and are onboarding another in July 2025.
How did you come to work with FBSPL- Fusion Business Solutions (P) Limited?
Another insurance agency recommended them. We had a few preliminary calls to vet a few different options, and we chose FBSPL- Fusion Business Solutions (P) Limited because they were upfront about the costs with no hidden fees. We also liked their training approach.
How much have you invested with them?
We’ve spent less than $50,000.
What is the status of this engagement?
We started working with them in April 2025, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The amount of time freed up by our revenue-generating staff is about 10 hours per week. We’ve measured this through activity reports. The tasks that have been reduced are data entry and underwriting follow-ups.
How did FBSPL- Fusion Business Solutions (P) Limited perform from a project management standpoint?
They deliver on time and respond well to our needs. We communicate through Microsoft Teams and email.
What did you find most impressive about them?
They address everything right away.
Are there any areas they could improve?
No, there aren’t any.
RATINGS
1.0
Quality
n/a
Service & Deliverables
Schedule
n/a
On time / deadlines
Cost
n/a
Value / within estimates
Willing to Refer
n/a
NPS
Virtual Assistant Support for Insurance Company
Customer Service Outsourcing
Confidential
Apr. 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their responsiveness is impressive — any requests or adjustments are handled promptly and effectively."
May 18, 2025
Agency Manager, Universal Agency LLC
Steve Park
Insurance
Fort Lee, New Jersey
1-10 Employees
Online Review
FBSPL- Fusion Business Solutions (P) Limited provides virtual assistant support for an insurance agency. Their tasks include data entry, handling policy documentation, generating quotes, and activity reporting.
Thanks to FBSPL- Fusion Business Solutions (P) Limited's support, the client has reduced their data entry time, increased client follow-up completion rate, and improved turnaround times on quote generation. The team consistently delivers quality work on time and is quick to adapt to changes.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Agency Manager of Universal Agency LLC
Describe what your company does in a single sentence.
We provide personalized Auto, Home, Life, and Business insurance solutions to protect what matters most.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
To streamline administrative tasks and increase operational efficiency through virtual assistant support.
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Online Search
Clutch Site
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
High ratings
Great culture fit
Good value for cost
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
FBSPL was engaged to provide virtual assistant support for our insurance agency, primarily focusing on administrative, management system updates and documents preparation. The scope of work includes data entry into our agency management system, handling policy documentation/preparation, and assisting with quotes data entry for Auto, Home and Business etc,. Ensuring consistent communication logs and activity reporting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Reduced data entry time, freeing up licensed staff for client-facing activities.
Increased client follow-up completion rate.
Improved turnaround time on quote generation.
Enabled consistent daily task tracking and reporting
Describe their project management. Did they deliver items on time? How did they respond to your needs?
FBSPL demonstrated excellent project management throughout the engagement. They consistently delivered tasks on time and communicated proactively to ensure alignment with our evolving needs. Their responsiveness is impressive — any requests or adjustments are handled promptly and effectively. The team was organized, detail-oriented, and ensured smooth workflow integration with our systems.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
What impressed me most about FBSPL was their proactive communication, attention to detail, and ability to quickly adapt to our specific insurance workflows.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
Overall, the experience was very positive. If there’s one area for improvement, it would be to offer slightly more proactive check-ins or suggestions for process optimization without waiting for direction. However, this did not impact the quality of the work delivered.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back-Office Support & Accounting for Insurance Brokerage
Back Office OutsourcingInsurance Services & Brokers
Auto InsuranceBusiness InsuranceHome InsuranceProperty InsuranceUmbrella Insurance
$10,000 to $49,999
Sep. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their level of professionalism exceeded expectations."
FBSPL- Fusion Business Solutions (P) Limited provides back-office support for an insurance brokerage. The team handles account management and accounting tasks.
The client is pleased with FBSPL- Fusion Business Solutions (P) Limited's work. So far, the vendor has met expectations and delivered on time. Moreover, their communication and reporting via virtual meetings are excellent. Overall, the client praises the team's professionalism.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal of GB Kerkorian Partners Insurance Services, LLC
Describe what your company does in a single sentence.
Full Service Insurance Brokers
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Account Management
Accounting
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Online Search
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Company values aligned
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Back office support services ranging from initial applications to binding
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Client feedback has been positive
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Expectations were delivered on time followed by strong communocation and reporting to the principal.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
Their level of professionalism exceeded expectations.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Back Office Support Services for Insurance Agency
Back Office OutsourcingBusiness Continuity ManagementEmail Marketing
"I’m impressed with the training of the support team."
Apr 18, 2025
Principal, Longevity Income Solutions
Anonymous
Verified
Insurance
Blue Bell, Pennsylvania
1-10 Employees
Online Review
Verified
An insurance agency has tapped FBSPL- Fusion Business Solutions (P) Limited for back office support. The team is tasked with improving existing procedures and providing assistance with CRM.
FBSPL- Fusion Business Solutions (P) Limited's support has enabled the client to focus on business growth. The team is very effective in executing their tasks. They communicate well through virtual meetings. Their training of the support team is commendable.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal of Longevity Income Solutions
Describe what your company does in a single sentence.
Insurance Agency specializing in Annuties products
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Admin Support(Back Office)
Improve exisiting procedures
Assistance with CRM
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Referral
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Good value for cost
Referred to me
Company values aligned
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
Too vast to discribe in a few sentences
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Ability to focus on new business and growth
Describe their project management. Did they deliver items on time? How did they respond to your needs?
very effective
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
I’m impressed with the training of the support team.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
None.
RATINGS
4.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Back-Office Outsourcing for Payroll Company
Back Office OutsourcingData Annotation ServicesDocument Digitization & Management
Confidential
Jan. 2024 - Jan. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.0
"Their employees seemed to really know how to pick up things quickly."
Mar 17, 2025
Tax Services Lead, GTM Payroll Services Inc
Kim Loomis
Verified
Business services
Clifton Park, New York
51-200 Employees
Online Review
Verified
FBSPL—Fusion Business Solutions (P) Limited provided back-office support for a payroll company. The team helped register clients for state payroll accounts and update their addresses with state agencies.
FBSPL- Fusion Business Solutions (P) Limited successfully registered clients as needed. The team was receptive to feedback and quick to change procedures when instructed. Moreover, they communicated effectively via various platforms, and their knowledge and flexibility were truly impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Tax Services lead of GTM Payroll Services Inc
Describe what your company does in a single sentence.
We are a payroll company
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Register clients for accounts
terminate client accounts
update addresses
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Online Search
Other
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Pricing fit our budget
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
register clients for state payroll accounts, and then close those accounts when needed. Also updating client address with state agencies for compliance/
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
successfully registered clients as needed and ongoing
Describe their project management. Did they deliver items on time? How did they respond to your needs?
very receptive and fast to change procedures when instucted
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their employees seemed to really know how to pick up things quickly
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
no
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Back-Office Outsourcing for Insurance Company
Back Office OutsourcingInsurance Services & Brokers
$10,000 to $49,999
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
4.5
"They take the time to listen and improve."
Mar 11, 2025
Principal & Broker, Interactive Benefit Solutions
Robert Diamond
Insurance
Little Falls, New Jersey
1-10 Employees
Online Review
FBSPL- Fusion Business Solutions (P) Limited provides ongoing back-office and administrative support for an insurance company. The team manages benefits enrollments and terminations.
FBSPL- Fusion Business Solutions (P) Limited's work is continually improving. Their caring approach and strong corporate culture set them apart from other vendors. The team is responsive, reliable, and attentive to feedback. The team communicates via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal/Broker of Interactive Benefit Solutions
Describe what your company does in a single sentence.
Provide Group Benefit solutions
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Assist with day to day transactions
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
direct email marketing
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Pricing fit our budget
Good value for cost
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Performing day to day transactions with regard to enrolling and terminating employees for various group insurance coverages including communicating the results to the client.
Working on special projects related to insurance renewals.
Maintaining databases documenting work flow and commisssions.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Hard to list, it is an ongoing project with continual improvement.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Response is excellent, people are good quality and they care about their work, they have a good corporate culture.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
What did you find most impressive or unique about this company?
They take the time to listen and improve, they care about what they do and they are reliable.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
There is always room for improvement, as long as you are trying and coninuing to improve is what matters to me.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.5
NPS
Back Office Outsourcing for Insurance Co
Back Office OutsourcingInsurance Services & Brokers
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They communicate wonderfully, always seek to assist with more, and ask good questions when unsure."
Mar 3, 2025
Director of Integrations & Compliance, Insurance Co
Cassidy Rush
Verified
Insurance
Edmonton, Alberta
201-500 Employees
Online Review
Verified
FBSPL- Fusion Business Solutions (P) Limited provides backend assistance for an insurance company. The team has handled document review, data input, and documentation preparation.
FBSPL- Fusion Business Solutions (P) Limited has completed a significant number of tasks per day and week, helping the client gain more customers. The team has delivered on time and responded immediately to the client's requests. The team's communication and proactiveness have been impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of Integrations & Compliance of an insurance company.
Describe what your company does in a single sentence.
Insurance solutions
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Assistance in more repetitive tasks allowing licensed staff to focus on the insurance
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Referral
Other
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Company values aligned
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Backend tasks such as document review and checking, preperation of documentation for staff to send out, data input and review.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of completed tasks per day/week, completing number of clients.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Great, always delivering items on time, looking for more whenever they have completed requirements, responding imediately on any requests and responding promptly on inquiries.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They communicate wonderfully, always seek to assist with more, and ask good questions when unsure. They carefully consider what they do. The company also shares what they do with staff for holidays, which is always great to see.
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Accounting for Insurance Brokerage Firm
Accounting
Bookkeeping
Confidential
Mar. 2024 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
4.0
Willing to Refer
3.0
"They've closed the assigned tasks."
Feb 18, 2025
Accounting Manager, Insurance Brokerage Firm
Anonymous
Verified
Insurance
Grapevine, Texas
11-50 Employees
Online Review
Verified
FBSPL- Fusion Business Solutions (P) Limited provides monthly accounting services for an insurance brokerage firm. The team is responsible for bank reconciliations and recording billing statements.
FBSPL- Fusion Business Solutions (P) Limited has successfully completed the assigned tasks. The team has undergone extensive training at the start of the engagement. They also ask the right questions and communicate through email, messaging apps, and online meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Accounting Manager of an insurance company
Describe what your company does in a single sentence.
We are a broker for Insurance.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
Direct Bill commission statement recording
Agency Bill statement recording
Bank reconciliation
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Referral
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Referred to me
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Monthly accounting services
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They've closed the assigned tasks.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
There was a lot training in the beginning.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Asking questions
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
There has been turnover with who services or performs the work. The turnover does caused some delays in procesing but we are on the other side of that now.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
3.0
NPS
Company Growth Strategy Development for Insurance Company
Back Office OutsourcingCustomer Service Outsourcing
Chat Support ServicesEmail Support ServicesData Entry & Processing
Confidential
Sep. 2024 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"FBSPL- Fusion Business Solutions (P) Limited's assigned team is highly motivated and a quick learner."
FBSPL- Fusion Business Solutions (P) Limited provides back office outsourcing services for an insurance company. The team is tasked with helping the client grow their business.
FBSPL- Fusion Business Solutions (P) Limited is highly motivated and a quick learner, which makes the project progress easier and more successful. The team maintains communication with the client through virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Assistant Supervisor of SUNCOAST FINANCIAL & INSURANCE AGENCY INC
Describe what your company does in a single sentence.
Personal lines Insurance
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?
We're looking for FBSPL to help us grow our company.
SOLUTION
How did you find FBSPL- Fusion Business Solutions (P) Limited?
Referral
Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?
Referred to me
How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
FBSPL- Fusion Business Solutions (P) Limited's assigned team is highly motivated and a quick learner. This made the progress move along easier and successful.
What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?
Virtual Meeting
Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?
At the moment there is none to mention.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 51-60 of
107 Reviews
Locations (1)
459 COLUMBUS AVE #4018New York, NY,
United States10024
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