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Top Order Processing Services in Malaysia

Ratings Updated: April 23, 2026
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2 Leaders 4 Contenders

6 Companies

Country: Malaysia
Customer Service Outsourcing: Order Processing & Taking

List of the Top Malaysia Order Processing Companies

  • Outsourced Logotype

    5.0 11 reviews
    Verified
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Services provided

    15% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Finance & Accounting Outsourcing (FAO) +4
    15% HR Outsourcing
    15% IT Staff Augmentation
    15% Staffing
    10% Call Center Services

    Focus Areas

    25% Order Processing & Taking
    25% Chat Support Services
    25% Email Support Services +1
    25% Phone Support Services

    Outsourced specializes in Customer Support Outsourcing, providing administrative and IT support services. Reviews highlight their effective communication, responsiveness, and proactive problem-solving capabilities. Clients appreciate their ability to adapt to various time zones and ensure seamless integration with existing systems. Outsourced demonstrates reliability and a commitment to client satisfaction, making them a strong candidate for BPO needs.

    See all 11 projects

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Clients generally express high satisfaction regarding Outsourced's cost and value for money. Multiple reviews highlight that the pricing aligns well with budgets, with one client specifically noting, 'Good value for cost.' Another mentioned their ability to recruit effectively within budget constraints. Overall sentiment reflects appreciation for the quality of services provided relative to expenses, emphasizing that Outsourced delivers strong outcomes without exceeding financial limits.
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    View projects from:

    Australia (3) United States (3) Canada (1) Israel (1) Switzerland (1)

    Kuala Lumpur, Malaysia

    Lot 1217, Seksyen, 57, Jln Sultan, Ismail
    Kuala Lumpur, Malaysia 50250

    10 - 15

    +61 2 8103 3124

    See All Locations (10)
    View Profile Visit Website
  • Canaan Communication & Technologies (MSC) Logotype

    4.9 6 reviews
    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    45% Customer Service Outsourcing
    20% Call Center Services
    15% Back Office Outsourcing +2
    10% Corporate Training & Coaching
    10% Recruiting

    Focus Areas

    10% Order Processing & Taking
    50% Phone Support Services
    30% Chat Support Services +1
    10% Email Support Services

    Canaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in providing excellent customer service through multiple channels, including phone, email, and live chat. The company has received overwhelmingly positive feedback, with 100% of reviewers highlighting their responsiveness, cost-effectiveness, and alignment with company values, consistently meeting and exceeding service level agreements (SLAs).

    See all 6 projects

    Reviews mention Reasonable pricing

    Clients have expressed satisfaction with Canaan Communication & Technologies' reasonable pricing, noting that their costs fit within budget constraints while providing good value. One client highlighted that the cost offered surpassed competitors, reinforcing the perception of cost-effectiveness. Overall, feedback indicates a strong sentiment towards their pricing strategy, which aligns with the clients' expectations and project requirements.
    • Call Center Services for Photo Solutions Company
      5.0 Jun 1, 2023

      The cost that was offered to us beats other competitors and the quickness of responding to an inquiry or requirements.

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    Industry Experience

    Canaan Communication & Technologies has demonstrated strong expertise across several industries, including Consumer Products, Logistics & Supply Chain, Retail, and Food & Beverages. Clients commend their cost-effectiveness, agility, and exceptional customer service, leading to increased customer satisfaction and business growth. The overall sentiment reflects satisfaction with their collaborative approach and adaptability, making them a suitable partner for businesses seeking efficient outsourcing solutions in these sectors.

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    Select Industry to see insights

    Consumer Products Logistics & Supply Chain Retail Food & Beverages

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Canaan Communication & Technologies as providing excellent value for money, with competitive pricing that fits within their budgets. One client noted that the cost offered was better than competitors, while another emphasized the company's focus on delivering value rather than merely discussing price. Overall, feedback indicates satisfaction with the cost-effectiveness of their services, contributing to improved customer satisfaction and operational efficiency.
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    Malaysia (3) Singapore (1)
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  • Daythree Business Services Logotype

    4.0 3 reviews
    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Business Consulting +2
    20% Call Center Services
    20% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    10% Order Processing & Taking
    36% Chat Support Services
    36% Phone Support Services +1
    18% Email Support Services

    Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach.

    See all 3 projects

    Reviews mention Great project management

    Clients have consistently praised Daythree Business Services for their exceptional project management capabilities. One client highlighted the vendor's proactive approach, noting their ability to achieve agreed SLAs and effectively manage incidents, even during high-demand periods. The management team is commended for their thoughtful communication and strategic partnership mindset, contributing to a seamless workflow and enhanced service delivery. Overall, the sentiment reflects strong confidence in Daythree's project management effectiveness.
    • BPO & Call Centre Services for Digital Financial Institution
      4.0 May 27, 2020

      We have developed a requirement on hourly update of SLA performance in support group for all visibility, which allows us to implement war plan if required, they delivered as expected. Update consists of system performance, campaign launch, technical matters with our engineer advices to troubleshoot immediately, this practice keep us connected at all time for quick escalations on any issues which requires our intervention or assistance.

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    Industry Experience

    Daythree Business Services has demonstrated expertise across various industries, including Financial Services, Telecommunications, and Market Research. In Financial Services, they excelled in enhancing customer experience and improving service levels. Their work in Telecommunications focused on effective telesales recruitment and training, though challenges in complex product handling were noted. Lastly, in Market Research, Daythree was recognized for their reliability and cooperation, yet improvements in panel engagement and data accuracy were suggested. Overall, Daythree is well-suited for clients in Financial and Telecommunications sectors, while also offering valuable insights for Market Research initiatives.

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    Select Industry to see insights

    Financial services Telecommunications Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Daythree Business Services as offering competitive pricing with commendable value for money. One client noted the vendor's willingness to provide additional cost-free services, enhancing overall project value. Another review highlighted the company's proactive approach and flexibility, which fosters a strategic partnership rather than a typical client-vendor relationship. However, some feedback indicated areas for improvement, particularly in workforce management and agent engagement, suggesting that while value is present, further refinement could enhance service delivery.
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    More responsive than most other service providers

    Daythree Business Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Bridge Maritime Solutions Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Pelabuhan Klang, Malaysia

    Services provided

    50% Customer Service Outsourcing
    50% Engineering

    Focus Areas

    100% Order Processing & Taking

    Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing.

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    Pelabuhan Klang, Malaysia

    188 Jalan Sungai Pinang 5/6
    Pelabuhan Klang, Malaysia 42920

    50 - 75

    +65 6866 3827

    See All Locations (3)
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  • VPO Services Logotype

    Not yet reviewed

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Services provided

    50% Customer Service Outsourcing
    10% Back Office Outsourcing
    10% Call Center Services +5
    10% Sales Outsourcing
    5% Accounting
    5% HR Outsourcing
    5% Market Research
    5% Recruiting

    Focus Areas

    10% Order Processing & Taking
    60% Phone Support Services
    16% Chat Support Services +1
    14% Email Support Services

    Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.

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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    20% Order Processing & Taking
    30% Phone Support Services
    25% Chat Support Services +1
    25% Email Support Services

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    View projects from:

    Indonesia (1) Malaysia (1)

    Kuala Lumpur, Malaysia

    30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
    Kuala Lumpur, Malaysia 50470

    31 - 40

    +60 3-8685 5505

    See All Locations (16)
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1 Canaan Communication & Technologies (MSC)
2 Daythree Business Services

List of the Top 2 Malaysia Order Processing Companies

  1. Canaan Communication & Technologies (MSC) Logotype

    Canaan Communication & Technologies (MSC)

    $25,000+
    < $25 / hr
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31/40.0
    16/20 Reviews
    7.7/10 Clients & Experience
    7.2/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    10% Order Processing & Taking
    55% Other
    View Profile Visit Website
  2. Daythree Business Services Logotype

    Daythree Business Services

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Shah Alam, Malaysia

    Ability to deliver

    27.4/40.0
    13/20 Reviews
    6/10 Clients & Experience
    8.5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    10% Order Processing & Taking
    80% Other
    View Profile Visit Website
  3. Bridge Maritime Solutions Logotype

    Bridge Maritime Solutions

    Undisclosed
    Undisclosed
    50 - 249
    Pelabuhan Klang, Malaysia

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    100% Order Processing & Taking
    50% Other
    View Profile Visit Website
  4. VPO Services Logotype

    VPO Services

    $5,000+
    Undisclosed
    250 - 999
    Kuala Lumpur, Malaysia

    Ability to deliver

    4.9/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    10% Order Processing & Taking
    50% Other
    View Profile Visit Website
  5. Swivelt Logotype

    Swivelt

    $100,000+
    Undisclosed
    10 - 49
    Kuala Lumpur, Malaysia

    Ability to deliver

    22.9/40.0
    16.2/20 Reviews
    1.3/10 Clients & Experience
    5.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    20% Order Processing & Taking
    70% Other
    View Profile Visit Website
  6. Outsourced Logotype

    Outsourced

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Kuala Lumpur, Malaysia

    Ability to deliver

    31.8/40.0
    18.2/20 Reviews
    4.4/10 Clients & Experience
    9.2/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    25% Order Processing & Taking
    85% Other
    View Profile Visit Website

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