VA Connect

BACKGROUND

Please describe your company and position.

 I am the CEO of an other industries company 

Describe what your company does in a single sentence.

Executive search firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Someone to assist with logistics
• Document management
• Personal assistance

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

Good value for cost

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work

The role focused on supporting end-to-end recruitment and talent coordination processes. Responsibilities included engaging candidates, managing applicant pipelines, coordinating interviews, and maintaining clear communication with candidates throughout the recruitment lifecycle. Administrative responsibilities included compiling candidate documentation, preparing CV packs for client review, updating recruitment trackers, and ensuring that candidate records and progress were accurately maintained. The role also involved supporting general recruitment operations, assisting with role briefings, and ensuring that hiring processes moved efficiently from sourcing through to interview coordination.

Key Deliverables

Key deliverables included the development and maintenance of candidate pipelines for multiple roles, completion of candidate outreach and screening activities, preparation of candidate documentation and CV packs, coordination and scheduling of interviews between candidates and hiring stakeholders, and the ongoing management and updating of recruitment trackers and candidate records. Additional deliverables included candidate follow-ups, communication regarding application progress, and ensuring that recruitment activities were accurately documented and aligned with internal tracking systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project resulted in the consistent development and maintenance of active candidate pipelines across multiple roles, ensuring a steady flow of qualified candidates for review

Candidate documentation and CV packs were prepared and submitted for review in a timely manner, enabling efficient decision-making and interview scheduling. Interview coordination and candidate follow-ups ensured smooth communication between candidates and hiring stakeholders, minimizing delays in the recruitment process.

In addition, recruitment trackers and internal records were consistently updated, improving visibility of candidate status, pipeline health, and overall recruitment progress. These activities contributed to maintaining organized recruitment workflows and supporting the timely advancement of candidates through the hiring process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Deliverables such as candidate outreach, CV pack preparation, documentation updates, and recruitment tracking were completed within the required timeframes.

Requests and changes were addressed promptly, with clear communication maintained to ensure alignment on priorities and next steps. Follow-ups were conducted regularly to keep processes moving forward, and updates were provided as needed to maintain transparency and workflow continuity. Overall, deliverables were submitted on time and project requirements were handled efficiently and proactivel

What was your primary form of communication with VA Connect?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive about VA Connect is their professionalism and the quality of the virtual assistants they provide. They take the time to understand the needs of the business and match clients with assistants who are reliable, capable, and well-suited to the role. Communication is smooth, the onboarding process is well managed, and the ongoing support from their team ensures that both the client and the assistant are set up for long-term success.

Are there any areas for improvement or something VA Connect could have done differently?

No, everything is good.

BACKGROUND

Please describe your company and position.

I'm a client engagement manager at bluVerve Maritime Software

Describe what your company does in a single sentence.

We are a software company in the maritime industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Grow our outreach to prospective clients

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

A sales representative focused on outbound calling is responsible for proactively identifying, contacting, and engaging potential customers to generate interest, qualify opportunities, and progress leads through the sales pipeline. Their primary objective is to create meaningful conversations that uncover needs, position the company’s solution, and secure next steps such as meetings, demos, or proposals.

Key responsibilities include researching target accounts, making a high volume of outbound calls, clearly articulating the value proposition, handling objections, and accurately logging call outcomes and lead statuses in the CRM.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Success in outbound calling is measured by activity levels (calls made, conversations held), conversion metrics (connections to meetings or qualified leads), and the overall contribution to pipeline growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management was effective and well-structured. Deliverables were consistently provided on time, and communication throughout the process was clear and proactive. Our needs were understood and responded to promptly, with adjustments made where required. As a result, we are very satisfied with the engagement, and we have seen a measurable improvement in our sales pipeline.

What was your primary form of communication with VA Connect?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was the quality of the recruitment process and the calibre of the virtual assistant provided. The screening was thorough, and the candidate presented was well-matched to our requirements, which made onboarding smooth and effective.

Are there any areas for improvement or something VA Connect could have done differently?

None that come to mind at the moment.

BACKGROUND

Please describe your company and position.

I am the Founder of Capitalixe

Describe what your company does in a single sentence.

My company provides executive support and operational management for founders, with a strong focus on fintech and global business growth

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Streamline operational workflows across my personal brand, fintech ventures, and real estate projects to save time and increase efficiency.
• Enhance task management and project execution by implementing structured systems and ensuring deadlines are consistently met.
• Provide reliable executive support to allow me to focus on high-impact business decisions and growth opportunities.

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

High ratings

How many teammates from VA Connect were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

 As my Executive Assistant, Bev’s role covers the day-to-day execution, organisation, and management of my personal brand, real estate portfolio, and Capitalixe ventures. She manages projects and communications across all areas, overseeing everything from task coordination and workflow management to project tracking, approvals, and operational execution. This includes managing content schedules, coordinating teams, tracking property performance, and ensuring consistent progress across all initiatives.

A key part of her role is building and maintaining systems that support sustainable growth. She has created Notion bucket boards, trackers, SOPs, and workflows for project tracking, content approvals, asset management, team coordination, and operational processes. She also manages spreadsheet trackers, dashboards, and other tools to keep work structured, visible, and manageable as my businesses grow.

Bev also supports operations beyond day-to-day tasks by contributing to process improvements, coordinating with contractors and partners, managing investor and stakeholder communications, and assisting with research and strategic initiatives. She conducts and manages comprehensive research projects across markets, investment opportunities, and operational processes, and creates detailed playbooks and guides to ensure consistency and scalability across all ventures. She turns complex information into structured action items and supports decision-making with clear insights. Alongside this, she manages team delegation, provides clear instructions, and ensures smooth collaboration across all areas.

Some key achievements include introducing consistent operational systems, streamlining workflows, producing actionable research insights, creating repeatable playbooks, building all Notion bucket boards and spreadsheet trackers, supporting projects that achieved key business outcomes, and ensuring reliable execution across all ventures. Throughout, her focus has been on reliability, quality, and creating structure around all initiatives so that I can focus on high-impact decisions, while having the operational support needed to grow my brand and businesses in a sustainable way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Bev supports operations beyond day-to-day tasks by contributing to process improvements, coordinating with contractors and partners, managing investor and stakeholder communications, and assisting with research and strategic initiatives. She conducts and manages comprehensive research projects across markets, investment opportunities, and operational processes, and creates detailed playbooks and guides to ensure consistency and scalability across all ventures. She turns complex information into structured action items and supports decision-making with clear insights. Alongside this, she manages team delegation, provides clear instructions, and ensures smooth collaboration across all areas.

Some key achievements include introducing consistent operational systems, streamlining workflows, producing actionable research insights, creating repeatable playbooks, building all Notion bucket boards and spreadsheet trackers, supporting projects that achieved key business outcomes, and ensuring reliable execution across all ventures. Throughout, her focus has been on reliability, quality, and creating structure around all initiatives so that I can focus on high-impact decisions, while having the operational support needed to grow my brand and businesses in a sustainable way.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bev has delivered measurable impact across my personal brand, real estate portfolio, and Capitalixe ventures. Key outcomes include:

Consistent, on-time execution of projects: all content, operational tasks, and strategic initiatives are completed efficiently, ensuring smooth business operations.

Improved organisation and visibility: implementation of Notion bucket boards, spreadsheet trackers, SOPs, and workflows has created structure, reduced errors, and improved team collaboration.

Actionable insights from research: comprehensive market, investment, and operational research projects have informed strategic decisions and opportunities, including property acquisitions and brand growth initiatives.

Scalable processes and playbooks: creation of detailed playbooks and workflows has standardised operations and enabled replication of successful processes across teams.

Enhanced brand presence and engagement: coordination and oversight of content and campaigns have supported strong audience reach, engagement, and consistent messaging.

Overall, Bev’s support has enabled me to focus on high-impact decisions while ensuring my businesses operate efficiently, systematically, and sustainably.

What was your primary form of communication with VA Connect?

Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by VA Connect’s professionalism and ability to match me with someone who truly understands the pace and complexity of my work. Their onboarding process was smooth, their communication was reliable, and the level of support they provide is consistently high. They stand out because they deliver skilled, dependable talent who integrate seamlessly into fast-moving business environments.

Are there any areas for improvement or something VA Connect could have done differently?

 I have been very satisfied with VA Connect. If anything, a few more check-ins during the early stages might have been helpful, but overall the experience has been smooth and the support has been consistently reliable.

UPDATED REVIEW

This review was published on January 19, 2026

Lissele Pratt

Founder, Capitalixe

Banks

Duba, Saudi Arabia

1-10

Jul 2025 - Ongoing

Verified

Project summary
VA Connect provides social media marketing and content creation for a business management company. The team manages social media accounts, creates content, and ensures brand consistency across all platforms.

Feedback summary
VA Connect's work has helped the client grow their LinkedIn account from 11,000 to 28,000 followers. The team has also improved the overall quality of the client's content and is professional, responsive, and communicative. VA Connect delivers on time and has exceeded the client's expectations.

BACKGROUND

Please describe your company and position.

I am the Founder of Capitalixe

Describe what your company does in a single sentence.

My company provides executive support and operational management for founders, with a strong focus on fintech and global business growth

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Lead Generation
• Content creation
• Social media management
• Marketing Management

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

High ratings

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

As Marketing Manager for my brand, Sihle’s role covers the day-to-day execution, organisation, and development of the brand’s marketing and content ecosystem. She manages content across LinkedIn, Instagram, and TikTok, overseeing everything from copywriting and visual design to content planning, approvals, and publishing. This includes writing posts, designing carousels, editing short-form video, managing engagement, and ensuring brand consistency across all platforms.

A key part of her role is building and maintaining systems that support sustainable growth. She has created SOPs and workflows in Notion for content creation, approvals, commenting, intern support, and asset management, as well as organising files and resources in SharePoint. These systems help keep work structured, visible, and manageable as the brand grows.

Sihle also supports the brand beyond social content by contributing to website creative direction and copy, creating media kits, assisting with PR visuals and article edits, and developing lead magnet assets. She conducts and manages monthly content interviews, extracts insights from transcripts, and turns long-form conversations into structured content ideas. Alongside this, she manages and trains the intern through clear delegation, Loom tutorials, and ongoing feedback.

Some key achievements include leading a full visual refresh of the brand, introducing consistent templates and design standards, building repeatable content systems, and supporting posts that achieved strong organic reach and engagement. Throughout, her focus has been on reliability, quality, and creating structure around ideas so that I can show up consistently, with my voice and expertise clearly reflected, while having the operational support needed to grow the brand in a sustainable way.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sihle has played a big role in bringing structure and consistency to the brand. Since she stepped in as Marketing Manager, our LinkedIn has grown from around 11K to over 28K followers organically, and the overall quality of the content has noticeably improved. She helped clean up our visuals, build systems, and keep content moving even during busy periods. We also saw several posts perform really well for reach and engagement, which helped increase visibility and set a stronger foundation for future, more revenue-focused work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

In the first few weeks there was a bit of a learning curve around feedback and response times, which is normal when someone is stepping into a fast-moving brand. What stood out to me is how quickly Sihle adapted. She took feedback on board, improved rapidly, and then went a step further by building her own systems in Notion and SharePoint. She even created checklist templates to manage feedback and revisions, which made the whole process smoother and more repeatable. Overall, she delivers on time, is responsive to what I need, and has exceeded expectations in how she’s structured her work and supported the brand.

What was your primary form of communication with VA Connect?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was most impressed by VA Connect’s professionalism and the way they matched me with exactly the right support. Their onboarding was smooth, communication was clear, and their talent is exceptional. I genuinely feel I have a great team behind me, and it is clear VA Connect has some of the best people on their books.

Are there any areas for improvement or something VA Connect could have done differently?

I have been very satisfied with VA Connect. If anything, a few more check-ins during the early stages might have been helpful, but overall the experience has been smooth and the support has been consistently reliable.

STAR RATINGS

Overall rating: 5.0

Quality: 5.0

Cost: 5.0

Schedule: 5.0

Willing to refer: 5.0

BACKGROUND

Please describe your company and position.

I am the Human Resources Manager of SafetySA

Describe what your company does in a single sentence.

SafetySA, through its AssureCloud and SafetyCloud divisions, provides industry-leading Testing, Inspection, Certification (TIC), and Training solutions to ensure food safety, environmental health, and workplace compliance across Africa and the Middle East

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Executive support to CEO
• Executive support to EXCO Team

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

Great culture fit

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The Executive PA plays a pivotal role in supporting the Executive Committee (EXCO) and ensuring the smooth coordination of high-level administrative and operational functions. This role requires discretion, precision, and proactive planning to uphold executive efficiency and company standards.

EXCO Support & Coordination:

Manage complex calendars, schedule meetings, and ensure timely communication across executive stakeholders.
Prepare agendas, take minutes, and follow up on action items for EXCO meetings.
Travel & Logistics Management:

Arrange all domestic and international travel for EXCO members, including flights, accommodation, transfers, and visa support.
Ensure seamless itineraries aligned with business objectives and personal preferences.
Event & Function Planning:

Organize and execute internal and external events, including EXCO functions, strategic workshops, and stakeholder engagements.
Liaise with vendors, venues, and service providers to deliver high-quality experiences within budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A successful Executive Assistant is measured by their ability to streamline executive operations, protect leadership time, and ensure seamless coordination across strategic priorities. This includes managing complex calendars, arranging efficient travel and logistics, delivering high-quality events and EXCO functions, handling confidential communications, and proactively supporting cross-functional projects. Their impact is reflected in improved time efficiency, executive satisfaction, stakeholder engagement, and operational reliability—all driven by discretion, initiative, and a deep understanding of business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Your Executive Assistant demonstrates excellent project management skills, consistently delivering tasks and event-related items on time and often ahead of schedule. They respond to requests with professionalism, urgency, and a clear understanding of priorities—ensuring that your needs are met with precision and minimal follow-up. Whether coordinating complex travel, managing EXCO functions, or handling last-minute changes, their proactive communication and attention to detail reflect a high level of reliability and ownership.

What was your primary form of communication with VA Connect?

Virtual Meeting

What did you find most impressive or unique about this company?

What’s most impressive about this Executive Assistant is how seamlessly she has integrated into our team despite being placed virtually through an external provider. She has fully embraced our company culture, communicates with the same commitment and energy as an in-house team member, and consistently shows up with a “one-team” mindset. Her dedication is so complete that we often forget she supports other clients—her focus, responsiveness, and sense of ownership make her feel like a permanent and indispensable part of our leadership ecosystem

Are there any areas for improvement or something VA Connect could have done differently?

no

UPDATED REVIEW

This review was published on December 2, 2025.

Manager, Safety SA
Other industries

Johannesburg, South Africa

501-1,000

Oct 2021 - Ongoing

$10,000 to $49,999

Project summary
VA Connect provides virtual assistant services for a risk management company. The team's work includes meeting and calendar management, document support, office coordination, and hosting services.

Feedback summary
VA Connect's work has improved the client's efficiency, team wellbeing, and happiness by 100%. VA Connect excels in project management and primarily communicates through virtual meetings. Moreover, the client has found the team to be professional, timely, and responsible.
BACKGROUND

Introduce your business and what you do there.

I'm a manager at SafetySA, a company that delivers safety, risk management, and compliance solutions to various industries, helping businesses create safer, smarter, and more human-centered environments.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with VA Connect?

We needed additional professionals.

SOLUTION

What was the scope of their involvement?

VA Connect provides us with virtual assistant services. The team handles meeting and calendar management, including setting up meetings, sending reminders, and keeping calendars updated. They also provide document support by creating, formatting, and proofreading simple documents, such as emails and meeting notes. Additionally, VA Connect assists with office coordination, including helping with office supplies, handling incoming calls, and maintaining file order. The team also provides hosting services.

What is the team composition?

We work with one teammate from VA Connect.

How did you come to work with VA Connect?

We found them through a referral. We chose them over other options because they had high ratings.

What is the status of this engagement?

We started working together in October 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

VA Connect's work has improved our efficiency, team wellbeing, and happiness by 100%. We're close teammates.

How did VA Connect perform from a project management standpoint?

Their project management is great. We primarily communicate through virtual meetings.

What did you find most impressive about them?

VA Connect is professional, on time, and responsible.

Are there any areas they could improve?

There's nothing they need to improve.

STAR RATINGS
Overall rating: 5

Quality: 5

Cost: 5

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of char.gy

Describe what your company does in a single sentence.

We are an electric vehicle charge point operator

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Marketing
• Digital
• Teamwork

SOLUTION

How did you find VA Connect?

Referral

Why did you select VA Connect over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired a digital marketing assistant through VA connect to help us improve our digitial marketing, including setting up stronger analytics and reporting capabilities, and helping with on-site SEO. Gaining confidence, our digital marketing assistant provided by VA connect is now helping to plan and execute our digital marketing strategy for FY25/26. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New tools and capabilities set up

Current gaps/issues identified

SEO improvement (on-site)

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project manamgent of our digitial marketing assistant has been very conciencious. They like to know exactly what is asked of them, a timeline for delivery and clear outcomes expected. With this they deliver on time, and to expectation. Its also important, and a big part of successful project management, that our VA feels comfortable and has time alloted with our internal team to ask questions and contribute. 

What was your primary form of communication with VA Connect?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

VA Connect is extremely helpful and responsive. They really try to understand what the client is looking for, and are quick to address issues when they arise. 

Are there any areas for improvement or something VA Connect could have done differently?

Whilst VA connect do an overall great job at finding the 'Fit'. One area of improvement would be better screening in advance of client interviews. Time is often a limited resource for clients, and it can be frustrating if candidates dont meet the expected criteria/job description at interview. 

BACKGROUND

Please describe your company and position.

I am the Managing Director of Karmak Creative

Describe what your company does in a single sentence.

We do digital marketing and bespoke software solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Find Software Engineers
• Find a roject Manager
• Deliver project on time

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from VA Connect were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Software Engineer & Project Manager: Combined Scope of Work
1. Project Initiation and Planning

• Collaborate with stakeholders to define project objectives, scope, and success criteria.
• Create a detailed project plan with milestones and deadlines.
• Allocate necessary resources.
• Define software requirements and technical specifications.

2. Staff Recruitment and Onboarding

• Work closely with HR or external agencies to find remote software developers.
• Define job descriptions, qualifications, and expectations for each role.
• Conduct interviews and make hiring decisions.
• Facilitate onboarding for new team members.

3. Design and Architecture (Software Engineer)

• Create high-level and detailed software designs.
• Choose appropriate architectural patterns (e.g., MVC, microservices).
• Define data models, APIs, and system components.

4. Coding and Implementation (Software Engineer)

• Write clean, efficient, and maintainable code.
• Develop software components using relevant programming languages.
• Implement unit tests and ensure code quality.

5. Project Execution and Monitoring (Project Manager)

• Oversee project execution and team collaboration.
• Monitor progress, identify bottlenecks, and address issues promptly.
• Implement project management tools for efficient collaboration.

6. Testing and Quality Assurance (Software Engineer)

• Conduct unit testing, integration testing, and system testing.
• Debug and fix issues identified during testing.
• Collaborate with QA engineers to ensure software quality.

7. Deliverable Management (Project Manager)

• Define key project deliverables (software modules, documentation, reports).
• Ensure timely completion by the remote team.
• Review and approve work before submission to stakeholders.

8. Communication and Reporting (Project Manager)

• Regularly update stakeholders on project status, risks, and achievements.
• Facilitate team meetings, stand-ups, and progress reviews.
• Escalate critical issues to senior management as needed.

9. Risk Mitigation and Problem Solving (Project Manager)

• Proactively identify risks (technical, resource-related, etc.) and develop mitigation strategies.
• Troubleshoot challenges faced by the remote team.
• Foster a positive team environment, motivating staff to overcome obstacles.

10. Documentation and Knowledge Transfer (Software Engineer)

• Create technical documentation (architecture diagrams, API documentation).
• Share knowledge with team members and provide training if needed.

11. Maintenance and Support (Software Engineer)

• Address bug fixes and enhancements.
• Provide ongoing support to end-users.
• Stay updated with industry trends and best practices.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Everything ran smooth. They found people we could not believe. VAConnect helped us integrate the new members and checkedin on the regular to confirm "happiness". They've ensured a very pleasant experience for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• All milestones were reached succesfully.
• All responses were very acceptable 

What was your primary form of communication with VA Connect?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Karen and her teams ability to fid fantastic people and skills

Are there any areas for improvement or something VA Connect could have done differently?

Onboarding videos - explination videos for 1st time clients. They have a good system, sometimes I like to know what is next before next happens

BACKGROUND

Please describe your company and position.

I am the Founder of TCS Advisory and Compliance Services Pty Ltd

Describe what your company does in a single sentence.

• Tax Consulting Service Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• To grow my business

SOLUTION

How did you find VA Connect?

Online Search

Why did you select VA Connect over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from VA Connect were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Tax Compliance Services and Payroll administration 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased efficiency and customer service

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management deliverables, timeous responses. My expectations were exceeded 

What was your primary form of communication with VA Connect?

Virtual Meeting

What did you find most impressive or unique about this company?

The Professional culture

Are there any areas for improvement or something VA Connect could have done differently?

All good at this stage, the VA assigned to me is well equipped with the necessary skills to meet the objectives and goals 

BACKGROUND

Please describe your company and position.

I am the Business Owner of Hind Afife

Describe what your company does in a single sentence.

Direct selling 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• Socialmedia
• Content creation
• Dms

SOLUTION

How did you find VA Connect?

Referral

Why did you select VA Connect over others?

Referred to me

How many teammates from VA Connect were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Content 
social media 
graphics 
dm

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I can not say exactly 
consistent on s m 

more sales 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes 

What was your primary form of communication with VA Connect?

Virtual Meeting

What did you find most impressive or unique about this company?

Finding the right person very  quickly 
They're responsive and professional.
great connection with karen and her husband 

Are there any areas for improvement or something VA Connect could have done differently?

Maybe create more ways to help us 
ideas 
improvement in my process 

BACKGROUND

Please describe your company and position.

I am the Director of Mutiny Brands and Services T/A Jasper's Catering

Describe what your company does in a single sentence.

Corporate catering and Events - deliver food and drinks to offices in the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VA Connect to accomplish?

• To find staff that will help our business grow
• To ensure customer service & admin is always 100%

SOLUTION

How did you find VA Connect?

Old company

Why did you select VA Connect over others?

Met Karen in an old business

How many teammates from VA Connect were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Customer service:
  • Answering phones
  • Dealing with queries, complaints, orders
• Sales:
  • Outbound dialling to find new business 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The business growing - new customers coming on board and spending with us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is ongoing.

We hired two previous team members to come onto our books on a full time basis. 

What was your primary form of communication with VA Connect?

Virtual Meeting

What did you find most impressive or unique about this company?

We really work well with Karen; she has been so helpful in the growth of our new business. We are enjoying meeting new members of the team too. Laurez is a welcome addtion. 

Are there any areas for improvement or something VA Connect could have done differently?

We are working on this ongoing currently.