Back Office Outsourcing
$10,000 to $49,999
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our response time has become more efficient, and our customer satisfaction has increased."

May 6, 2026

Executive Assistant, DMC Fintec

Harry Ridell

Business services
Baldwinsville, New York
11-50 Employees
Online Review
Verified

Hire Live Support Inc provides back-office outsourcing for a credit card processing company. The team offers an executive assistant to handle tasks such as scheduling, onboarding, and customer support.

Hire Live Support Inc has managed all the back-office tasks, resulting in increased customer satisfaction. The team delivers on time and communicates effectively via virtual meetings, emails, and messaging apps. Hire Live Support Inc's cost-effectiveness has been a hallmark of their performance.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant at DMC Fintec. We provide vendor services for credit card processing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for DMC Fintec?

We needed help staying focused on the things that matter, so we hired Hire Live Support Inc to provide an executive assistant who could manage our repetitive tasks.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc handles our scheduling, customer support, onboarding support, and other repetitive tasks for our executive team.

What is the team composition?

We work with 2–5 teammates from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

We found them through an online search. We chose them because their pricing fit our budget.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hire Live Support Inc has managed all the back-office tasks we’ve given them. Our response time has become more efficient, and our customer satisfaction has increased.

How did Hire Live Support Inc perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their cost-effectiveness is impressive.

RATINGS

5.0

Features	Small $399 /mo	Medium $499 /mo	Large $699 /mo
No. of Phone queries per agent	10	25	100
No. of Live Chat queries per agent	25	50	Unlimited
No. of Email queries per agent	20	40	150

Small $399 /mo
No. of Phone queries per agent	10
No. of Live Chat queries per agent	25
No. of Email queries per agent	20

Medium $499 /mo
No. of Phone queries per agent	25
No. of Live Chat queries per agent	50
No. of Email queries per agent	40

Large $699 /mo
No. of Phone queries per agent	100
No. of Live Chat queries per agent	Unlimited
No. of Email queries per agent	150

Hire Live Support Inc

We Talk, We Listen, We Provide Solutions

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