Hire Live Support Inc

BACKGROUND

Introduce your business and what you do there.

I am the Director at GETUS Communications. GETUS Business provides high-reliability Internet and unified communications solutions, including fibre, cable, DSL, and cloud phone systems. We help Canadian businesses stay connected with 24/7 support and no contracts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for your telecommunications business?

We needed an experienced team in the telecom industry to arrange a 24/7 support team for our business.

SOLUTION

Can you describe the scope of work Hire Live Support Inc handled for this project with GETUS Communications? Please include the main deliverables if you can.

Hire Live Support Inc provides dedicated sales and customer support resources for GETUS Communications, acting as an extension of our team. Their services include 24/7 customer support, sales assistance, technical support, order processing, and administrative tasks. They consistently provide experienced professionals tailored to our operational needs, enabling us to deliver reliable, high-quality customer service around the clock.

How did you find Hire Live Support Inc?

Online search.

Why did you choose Hire Live Support Inc over other options you considered for GETUS Communications?

We chose Hire Live Support Inc because their pricing fit our budget, they offered good value for cost, and their company values aligned with ours.

When did your project with Hire Live Support Inc start, and is it still ongoing?

The project started in November 2015 and is ongoing.

How many teammates from Hire Live Support Inc were assigned to your project?

There are 25-30 team members from Hire Live Support Inc assigned to our project.

RESULTS & FEEDBACK

What were the measurable outcomes from your project with Hire Live Support Inc that showed progress or success for GETUS Communications?

Hire Live Support Inc has helped us maintain 24/7 customer support, significantly improve response times, and consistently deliver a high level of customer satisfaction. Over our 10+ year partnership, they have supported millions of customer interactions and enabled us to scale our operations without compromising service quality. We have maintained an average first response time of under 60 seconds for live customer interactions and kept customer satisfaction consistently above 90% throughout our partnership. Their ability to quickly scale experienced resources as our business evolved has made them a strategic partner in our long-term growth and operational success.

What was your primary form of communication with Hire Live Support Inc during the project?

We primarily communicated through virtual meetings and email or messaging apps.

How would you describe Hire Live Support Inc's project management?

Hire Live Support Inc's project management has been exceptional throughout our 10+ year partnership. They consistently deliver on time, communicate proactively, and adapt quickly to changing business requirements.

What did you find most impressive or unique about working with Hire Live Support Inc?

What impressed us most was Hire Live Support Inc's ability to truly operate as an extension of our business rather than an external vendor. They consistently provide experienced, well-trained professionals who quickly adapt to our processes, culture, and customer expectations. Their flexibility, responsiveness, and ability to scale resources as our business grows have been exceptional.

Is there anything Hire Live Support Inc could have done better or differently during the project?

Overall, our experience with Hire Live Support Inc has been overwhelmingly positive.

BACKGROUND

Introduce your business and what you do there.

I am the Team Lead at a company in the financial services industry. We provide an online platform for quickly generating paystubs, tax forms, and other financial documents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hire Live Support Inc?

We needed reliable, scalable customer support across email, live chat, and phone. Our goals were to improve response times, maintain high customer satisfaction, ensure consistent service quality, and have a partner who could manage support operations, handle escalations, and adapt quickly as our business grew.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc managed our end-to-end customer support operations, including email, live chat, and phone support. They handled customer inquiries, refunds, escalations, and day-to-day support management while maintaining high service standards. They also managed our support platforms, including Freshdesk, live chat, and phone systems, and implemented efficient ticket management processes, SLA monitoring, quality assurance, and performance reporting.

How did you find Hire Live Support Inc?

We found Hire Live Support Inc through the Clutch site.

Why did you select Hire Live Support Inc over others?

We chose Hire Live Support Inc because their pricing fit our budget, they were a great culture fit, offered good value for cost, and their company values aligned with ours.

What is the status of this engagement?

The engagement began in September 2019 and is ongoing.

How many teammates from Hire Live Support Inc were assigned to your project?

There were 6-10 team members from Hire Live Support Inc assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hire Live Support Inc helped us improve response times, maintain SLA compliance, increase customer satisfaction, and streamline our support operations. We saw measurable improvements, with average response time decreasing from 5 minutes 44 seconds to 1 minute 12 seconds, and customer satisfaction scores reaching 96%. Their team consistently delivered reliable support, reduced resolution times, and ensured a high-quality customer experience across all support channels.

What was your primary form of communication with Hire Live Support Inc?

Our primary forms of communication were virtual meetings and email or messaging apps.

How did Hire Live Support Inc perform from a project management standpoint?

They are the best company ever. They consistently delivered on time and managed the project very effectively.

What did you find most impressive about them?

I was most impressed by their high level of professionalism.

Are there any areas they could improve?

No, there is nothing I think they could have done better or differently during the project.

BACKGROUND

Introduce your business and what you do there.

We offer dance, fitness, yoga, and movement-based classes designed to help people build strength, confidence, connection, and joy through movement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hire Live Support Inc?

We needed help reducing our administrative workload.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc manages our CRM system, emails, and coordination. The team manages customer data, sends emails, schedules classes, and coordinates with instructors.

What is the team composition?

We work with one teammate from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

We found them through an online search and a referral. We chose them over other options because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

So far, we’ve spent less than $10,000.

What is the status of this engagement?

We started working together in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our administrative work has been handled well, and our customers and instructors are getting good responses and coordination. We’ve regained almost five hours that we previously wasted on administrative tasks, and our customers have given positive feedback about our new structure.

How did Hire Live Support Inc perform from a project management standpoint?

Hire Live Support Inc delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their work culture and professionalism are what attracted us.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant at DMC Fintec. We provide vendor services for credit card processing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for DMC Fintec?

We needed help staying focused on the things that matter, so we hired Hire Live Support Inc to provide an executive assistant who could manage our repetitive tasks.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc handles our scheduling, customer support, onboarding support, and other repetitive tasks for our executive team.

What is the team composition?

We work with 2–5 teammates from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

We found them through an online search. We chose them because their pricing fit our budget.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hire Live Support Inc has managed all the back-office tasks we’ve given them. Our response time has become more efficient, and our customer satisfaction has increased.

How did Hire Live Support Inc perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their cost-effectiveness is impressive.