Name: FBSPL- Fusion Business Solutions (P) Limited
Address: 459 COLUMBUS AVE #4018, New York, United States, NY, 10024, US
Telephone: (240) 979-0061
Price range: < $25
Rating: 4.8

Keeping You First

FBSPL is a leading global BPM, consulting, and business process outsourcing (BPO) firm with a strong focus on leveraging technology to drive efficiency and innovation. Since 2006, we have been providing outsourcing solutions that help businesses streamline processes, optimize operations, and scale effortlessly.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
New York, NY
Year founded
Founded 2006

Service Lines

Back Office Outsourcing: 25%
Finance & Accounting Outsourcing (FAO): 20%
Business Consulting: 15%
Data Annotation Services: 8%
Customer Service Outsourcing: 5%
Content Writing Services: 3%
Search Engine Optimization: 3%
AI Consulting: 2%
Business Continuity Management: 2%
Content Marketing: 2%
Financial Consulting: 2%
Graphic Design: 2%
Insurance Services & Brokers: 2%
Pay Per Click: 2%
Social Media Marketing: 2%
UX/UI Design: 2%
Web Design: 2%
Performance Marketing: 1%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 35%
Claims Processing: 20%
Data Entry & Processing: 20%
Medical Billing Services: 10%
Payment Processing: 10%
Writing & Content Creation Outsourcing: 5%

Business Consulting Focus

Business Process Management Consulting: 20%
Change Management Consulting: 20%
Strategy Development Consulting: 18%
Business Intelligence Consulting: 10%
Business Transformation Consulting: 10%
Management Consulting: 10%
Operational Change Consulting: 10%
Talent Consulting: 2%

Industries

Insurance: 20%
Business services: 15%
Financial services: 15%
Advertising & marketing: 5%
Other industries: 5%
Telecommunications: 5%
Automotive: 3%
Contracting: 3%
Education: 3%
Hospitality & leisure: 3%
Information technology: 3%
Manufacturing: 3%
Media: 3%
Real estate: 3%
Retail: 3%
Supply Chain, Logistics, and Transport: 3%
eCommerce: 3%
Construction: 2%

Clients

Midmarket ($10M - $1B): 40%
Small Business (<$10M): 40%
Enterprise (>$1B): 20%

Back Office Outsourcing Finance & Accounting Outsourcing (FAO) Virtual Assistant Data Entry & Processing Payment Processing

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.8 /5

What Clients Have Said

FBSPL offers competitive pricing, fitting client budgets while delivering high-quality services. Clients report good value for cost, with successful project outcomes and responsive communication. Specific project costs and team sizes vary, but overall, clients appreciate the efficiency and professionalism provided.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 69 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

Overall Review Rating

4.8

Quality 4.7
Schedule 4.8
Cost 4.8
Willing to Refer 4.8

Top Mentions

Review Highlights

Proactive Problem Solving

Clients appreciate FBSPL's proactive approach to problem-solving. The team is noted for quickly addressing issues and providing solutions, demonstrating a commitment to continuous improvement and client satisfaction.
Room for Improved Training

While FBSPL's team adapts quickly, some clients noted initial challenges with training and suggested more comprehensive onboarding processes to ensure a smoother transition and minimize early-stage errors.
High-Quality Work and Accuracy

FBSPL is commended for their attention to detail and accuracy in task execution. Clients consistently note the high quality of their work, with tasks completed accurately and efficiently, contributing positively to client operations.
Effective Back-Office Support

FBSPL provides valuable back-office support, allowing clients to focus on core business activities. Their services in data entry, policy processing, and customer service have helped clients streamline operations and improve efficiency.
Professionalism and Cultural Fit

FBSPL is frequently praised for their professionalism and alignment with client company values. Their cultural fit and dedication to understanding client needs enhance the overall partnership experience.
Adaptability and Learning Agility

The team at FBSPL is recognized for their ability to adapt quickly to client processes and learn new systems. This adaptability allows them to integrate seamlessly into client workflows and contribute effectively from the outset.

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FBSPL- Fusion Business Solutions (P) Limited Reviews

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Back Office Outsourcing Business Continuity Management Email Marketing
Payment Processing Writing & Content Creation Outsourcing
$50,000 to $199,999
Jan. 2024 - Ongoing

4.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"I’m impressed with the training of the support team."

Apr 18, 2025

Principal, Longevity Income Solutions

Anonymous

Insurance
Blue Bell, Pennsylvania
1-10 Employees
Online Review
Verified

An insurance agency has tapped FBSPL- Fusion Business Solutions (P) Limited for back office support. The team is tasked with improving existing procedures and providing assistance with CRM.

FBSPL- Fusion Business Solutions (P) Limited's support has enabled the client to focus on business growth. The team is very effective in executing their tasks. They communicate well through virtual meetings. Their training of the support team is commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal of Longevity Income Solutions

Describe what your company does in a single sentence.

Insurance Agency specializing in Annuties products

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Admin Support(Back Office)
Improve exisiting procedures
Assistance with CRM

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Good value for cost
Referred to me
Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Too vast to discribe in a few sentences

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Ability to focus on new business and growth

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very effective

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

I’m impressed with the training of the support team.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

None.

RATINGS

4.0

Back Office Outsourcing Data Annotation Services Document Digitization & Management
Confidential
Jan. 2024 - Jan. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.0

"Their employees seemed to really know how to pick up things quickly."

Mar 17, 2025

Tax Services Lead, GTM Payroll Services Inc

Kim Loomis

Business services
Clifton Park, New York
51-200 Employees
Online Review
Verified

FBSPL—Fusion Business Solutions (P) Limited provided back-office support for a payroll company. The team helped register clients for state payroll accounts and update their addresses with state agencies.

FBSPL- Fusion Business Solutions (P) Limited successfully registered clients as needed. The team was receptive to feedback and quick to change procedures when instructed. Moreover, they communicated effectively via various platforms, and their knowledge and flexibility were truly impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Tax Services lead of GTM Payroll Services Inc

Describe what your company does in a single sentence.

We are a payroll company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Register clients for accounts
terminate client accounts
update addresses

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Online Search
Other

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

register clients for state payroll accounts, and then close those accounts when needed. Also updating client address with state agencies for compliance/

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

successfully registered clients as needed and ongoing

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very receptive and fast to change procedures when instucted

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their employees seemed to really know how to pick up things quickly

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

RATINGS

5.0

Back Office Outsourcing Insurance Services & Brokers
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"They take the time to listen and improve."

Mar 11, 2025

Principal & Broker, Interactive Benefit Solutions

Robert Diamond

Insurance
Little Falls, New Jersey
1-10 Employees
Online Review

FBSPL- Fusion Business Solutions (P) Limited provides ongoing back-office and administrative support for an insurance company. The team manages benefits enrollments and terminations.

FBSPL- Fusion Business Solutions (P) Limited's work is continually improving. Their caring approach and strong corporate culture set them apart from other vendors. The team is responsive, reliable, and attentive to feedback. The team communicates via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Principal/Broker of Interactive Benefit Solutions

Describe what your company does in a single sentence.

Provide Group Benefit solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Assist with day to day transactions

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

direct email marketing

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Performing day to day transactions with regard to enrolling and terminating employees for various group insurance coverages including communicating the results to the client.

Working on special projects related to insurance renewals.

Maintaining databases documenting work flow and commisssions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hard to list, it is an ongoing project with continual improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Response is excellent, people are good quality and they care about their work, they have a good corporate culture.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

They take the time to listen and improve, they care about what they do and they are reliable.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

There is always room for improvement, as long as you are trying and coninuing to improve is what matters to me.

RATINGS

5.0

Back Office Outsourcing Insurance Services & Brokers
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They communicate wonderfully, always seek to assist with more, and ask good questions when unsure."

Mar 3, 2025

Director of Integrations & Compliance, Insurance Co

Cassidy Rush

Insurance
Edmonton, Alberta
201-500 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides backend assistance for an insurance company. The team has handled document review, data input, and documentation preparation.

FBSPL- Fusion Business Solutions (P) Limited has completed a significant number of tasks per day and week, helping the client gain more customers. The team has delivered on time and responded immediately to the client's requests. The team's communication and proactiveness have been impressive.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Integrations & Compliance of an insurance company.

Describe what your company does in a single sentence.

Insurance solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Assistance in more repetitive tasks allowing licensed staff to focus on the insurance

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral
Other

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Company values aligned

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Backend tasks such as document review and checking, preperation of documentation for staff to send out, data input and review.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of completed tasks per day/week, completing number of clients.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great, always delivering items on time, looking for more whenever they have completed requirements, responding imediately on any requests and responding promptly on inquiries.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They communicate wonderfully, always seek to assist with more, and ask good questions when unsure. They carefully consider what they do. The company also shares what they do with staff for holidays, which is always great to see.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

No.

RATINGS

5.0

Accounting
Bookkeeping
Confidential
Mar. 2024 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 3.0

"They've closed the assigned tasks."

Feb 18, 2025

Accounting Manager, Insurance Brokerage Firm

Anonymous

Insurance
Grapevine, Texas
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides monthly accounting services for an insurance brokerage firm. The team is responsible for bank reconciliations and recording billing statements.

FBSPL- Fusion Business Solutions (P) Limited has successfully completed the assigned tasks. The team has undergone extensive training at the start of the engagement. They also ask the right questions and communicate through email, messaging apps, and online meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Accounting Manager of an insurance company

Describe what your company does in a single sentence.

We are a broker for Insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Direct Bill commission statement recording
Agency Bill statement recording
Bank reconciliation

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Monthly accounting services

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They've closed the assigned tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There was a lot training in the beginning.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Asking questions

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

There has been turnover with who services or performs the work. The turnover does caused some delays in procesing but we are on the other side of that now.

RATINGS

4.0

Back Office Outsourcing Customer Service Outsourcing
Chat Support Services Email Support Services Data Entry & Processing
Confidential
Sep. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"FBSPL- Fusion Business Solutions (P) Limited's assigned team is highly motivated and a quick learner."

Nov 7, 2024

Asst Supervisor, SUNCOAST FINANCIAL & INSURANCE AGENCY INC

Oscar Arellano

Insurance
Lake Forest, California
1-10 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides back office outsourcing services for an insurance company. The team is tasked with helping the client grow their business.

FBSPL- Fusion Business Solutions (P) Limited is highly motivated and a quick learner, which makes the project progress easier and more successful. The team maintains communication with the client through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Assistant Supervisor of SUNCOAST FINANCIAL & INSURANCE AGENCY INC

Describe what your company does in a single sentence.

Personal lines Insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

We're looking for FBSPL to help us grow our company.

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FBSPL- Fusion Business Solutions (P) Limited's assigned team is highly motivated and a quick learner. This made the progress move along easier and successful.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

At the moment there is none to mention.

RATINGS

5.0

Back Office Outsourcing
Confidential
Nov. 2024 - Ongoing

4.0

Quality: 4.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.0

"We're impressed with their timeliness in addressing urgent matters."

Nov 4, 2024

Senior Account Executive, Insurance Company

Anonymous

Insurance
Park City, Utah
1-10 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides back office support for an insurance company. They assist the client in their daily processes and procedures, such as filing emails.

FBSPL- Fusion Business Solutions (P) Limited has been timely in addressing urgent matters. The team is responsive and delivers on time. They communicate through virtual meetings, emails, and messaging apps. Overall, the client is satisfied with their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Senior Account Executive of an insurance company

Describe what your company does in a single sentence.

We provide insurance advisory services for mid to large companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

assist in daily processes & procedures

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Great culture fit

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Filing Emails and daily task reminders

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

N/A

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their timeliness in addressing urgent matters

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

We had previous teammate that left Fusion on February 2024 and his replacement was not adequately trained causing a few hurdles for our organization during the summer. However, i feel we have overcome those issues and our organizations is also working on consolidating filing procedures for the upcoming year.

RATINGS

4.0

Back Office Outsourcing Digital Asset Management
$10,000 to $49,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team responds on time, provides accurate work, and makes corrections when needed."

Oct 21, 2024

HR Consultant & Owner, Ethos Insurance & Risk Management

Devin Zimmer

Insurance
46383 Valparaiso, IN
11-50 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides data entry services for an insurance brokerage. The team transfers applications, creates proposals, streamlines processes, and supports account managers.

FBSPL- Fusion Business Solutions (P) Limited has successfully transferred the client's data. The team provides daily email updates, regularly communicates the project's status, and addresses corrections when needed to ensure work accuracy. They offer timely responses through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the HR Consultant and Owner of Ethos Insurance & Risk Management

Describe what your company does in a single sentence.

Insurance brokerage

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

data entry
streamline processes
support account managers

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

data entry
transfer of applications
proposal creation

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

data transfer was completed, daily email updates, constant communication of status

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team responds on time, provides accurate work, and makes corrections when needed.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting

What did you find most impressive or unique about this company?

Ability to work over night and not disrupt our daily processes

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

RATINGS

5.0

Application Management & Support Back Office Outsourcing Customer Service Outsourcing
$10,000 to $49,999
Nov. 2023 - Sep. 2024

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 4.5

"Emily has demonstrated a strong work ethic and an eagerness to learn."

Sep 30, 2024

Executive, RCS Insurance

Anonymous

Insurance
Reno, Nevada
1-10 Employees
Online Review

An insurance company hired FBSPL- Fusion Business Solutions (P) Limited to assist with claims leakage and public liability quoting. The team’s tasks included creating proposals and updating apps.

FBSPL- Fusion Business Solutions (P) Limited delivered great work and fostered a positive relationship with the client. The team was accommodating and detail-oriented, allowing them to communicate closely with the client. Moreover, their members completed tasks on time and had strong work ethics.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I'm an executive at RCS Insurance

Describe what your company does in a single sentence.

Provide commercial and personal insurance to soncumers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Provide back-up assistance for CL & PL.
Assistance with certificates.
Provide Follow up for servicing of insureds.

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

email received

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Pricing fit our budget
Good value for cost
Company values aligned
Offered wide range of services

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Tasks performed were primarily COI's, Acord Apps, create proposals, PL quoting. obtain loss runs. update renewal apps.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The working relationship with Emily evolved into what I would describe as positive. She was very accomodating, with any requests, very detail oriented and made every effort to complete any requests. As time went on, Emily came to know our accounts and was very good about communicating with them.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I basically answered this question in the prvious question. Emily was very cognizant of completing all tasks on time and was always willing to stay late if necessary to complete a task. Communication with Emily was very positive.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I had a conversation with Emily about working with her. The "company" for me, has been represented by Emily. Working with her has been a very positive working relationship in my opinion. Emily has demonstrated a strong work ethic and an eagerness to learn.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

If there are any changes, it would be more on my part. In hindsight I should have been more assertive in asking what additional services I could have inquired of to make our work flow more efficient.

RATINGS

5.0

Back Office Outsourcing Commercial Brokerage Services Customer Service Outsourcing
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They respond quickly and efficiently regarding their assigned tasks."

Sep 30, 2024

Project Coordinator, Insurance Company

Anonymous

Insurance
Alberta, Canada
51-200 Employees
Online Review
Verified

FBSPL- Fusion Business Solutions (P) Limited provides customer service and back-office support for an insurance company. Their tasks include data processing, document handling, and billing management.

FBSPL- Fusion Business Solutions (P) Limited has completed several projects within reasonable timeframes. The team is responsive to queries and concerns and efficient with their work. They also communicate well and are highly receptive to feedback, which makes them easy to work with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project Coordinator of an insurance company

Describe what your company does in a single sentence.

Insurance Broker

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire FBSPL- Fusion Business Solutions (P) Limited to accomplish?

Commercial Lines Processing

SOLUTION

How did you find FBSPL- Fusion Business Solutions (P) Limited?

Referral

Why did you select FBSPL- Fusion Business Solutions (P) Limited over others?

Referred to me

How many teammates from FBSPL- Fusion Business Solutions (P) Limited were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data Processing
entering Billing Transactions
document handling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several projects have been completed in a timely manner:

Processing Daily Activities
Data Entry Clean-up
Ongoing file management

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tasks have been completed in acceptible time period. They respond quickly and efficiently regarding their assigned tasks.

What was your primary form of communication with FBSPL- Fusion Business Solutions (P) Limited?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Communication and acceptance of guidance/direction.

Are there any areas for improvement or something FBSPL- Fusion Business Solutions (P) Limited could have done differently?

None

RATINGS

5.0

Showing 51-60 of 103 Reviews

Locations (1)

459 COLUMBUS AVE #4018 New York, NY, United States 10024

6 - 9

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FBSPL- Fusion Business Solutions (P) Limited Review Insights

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Proactive Problem Solving

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FBSPL- Fusion Business Solutions (P) Limited Reviews

Back Office Support Services for Insurance Agency

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Back-Office Outsourcing for Payroll Company

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Back-Office Outsourcing for Insurance Company

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Back Office Outsourcing for Insurance Co

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Accounting for Insurance Brokerage Firm

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Company Growth Strategy Development for Insurance Company

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Back Office Outsourcing for Insurance Company

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Data Entry & Process Optimization for Insurance Brokerage

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CL & PL Quoting Assistance for Insurance Company

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Customer Service & Back-Office Support for Insurance Company