BruntWork

BACKGROUND

Introduce your business and what you do there.

I’m the lead administrative assistant at Millan Enterprises, a family- and veteran-owned real estate company in Clarksville, Tennessee. We offer residential and commercial leasing and property management with a focus on community relationships and integrity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for Millan Enterprises?

We needed help with answering calls at the front desk so they could be relieved and start helping with other facets of the company.

SOLUTION

What was the scope of their involvement?

BruntWork provides virtual receptionist services. They act as the first line of defense for incoming calls and triage emails for various departments, allowing our front desk to be more mobile and complete other tasks. Their team answers basic questions, forwards messages to the correct department or team member, and assists with translation.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in June 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wanted our front desk to be able to move around and not be stuck at the desk, and BruntWork has achieved and exceeded that goal. For example, our team can now attend meetings without struggling to find coverage for phone calls. Additionally, more calls are being answered instead of going to email.

How did BruntWork perform from a project management standpoint?

BruntWork’s communication has been impeccable. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive or unique about them?

BruntWork’s communication has been impeccable.

BACKGROUND

Introduce your business and what you do there.

I’m a partner at The Bookkeeping Professionals, a bookkeeping services company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for your bookkeeping services business?

We hired BruntWork for bookkeeping services.

SOLUTION

What was the scope of their involvement?

BruntWork handles our day-to-day bookkeeping needs, including accounts payable and receivable, payroll, invoicing, reconciliations for debtors, creditors, and banks, loans, credit cards, BAS/AIS preparation, and data entry.

What is the team composition?

We work with 2–5 teammates from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them because their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working together in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork has almost caught up with our backlog of data entry and BAS preparation. Their work has also resulted in improved accuracy, fewer errors, and faster processing times.

How did BruntWork perform from a project management standpoint?

We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

We’re impressed with BruntWork’s follow-ups.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

My aim is to provide simple, stress-free bookkeeping services for our clients, so they can focus on running their business knowing that their accounts are kept up to date, compliant

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for your business services at IBOOKEEP?

We hired BruntWork to provide bookkeeping support.

SOLUTION

Can you describe the scope of work BruntWork handled for IBOOKEEP? Please include the main deliverables if you can.

providing bookkeeping and admin tasks for many clients

What was the team composition?

We worked with one teammate from BruntWork.

How did you come to work with BruntWork?

We found BruntWork through an online search. We chose them over other options because they had high ratings, offered good value for the cost, and had company values that aligned with ours.

What is the status of this engagement?

We worked together from August–September 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're still assessing the impact of the project.

How did BruntWork perform from a project management standpoint?

Great, we communicated through virtual meetings, chats or messages

What did you find most impressive or unique about them?

my account manager Hilda, was awesome, available and pro active when needed

Are there any areas they could improve?

overall I am satisfied with the service

BACKGROUND

Introduce your business and what you do there.

I’m the office manager of Fully Wired Electrical, a contracting company. We provide domestic, commercial, and body corporate electrical services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed help with social media, SEO, and customer service.

SOLUTION

What was the scope of their involvement?

BruntWork has interviewed and provided relevant candidates for us. The team has also assisted in setting up the remote positions for them. The candidates handle social media, SEO, and customer coordination tasks.

What is the team composition?

We’ve worked with 2–5 teammates from BruntWork.

How did you come to work with BruntWork?

Someone referred BruntWork to me.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with BruntWork in August 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork’s staff performance, weekly and daily reports, and creation of work are the measurable outcomes that show the progress and success of our engagement. The team has also created new web pages and social videos, which have led to an increase in brand awareness and SEO.

How did BruntWork perform from a project management standpoint?

BruntWork delivers on time and accurately. The team is very helpful. We communicate via virtual meetings.

What did you find most impressive about them?

BruntWork’s quick and appropriate staff with skills is impressive.

Are there any areas they could improve?

No, there aren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m a manager at Borg ITS, an IT services company. We provide managed IT services, IT support, consulting, cloud solutions, and IT outsourcing to businesses, helping them achieve cost-effective and reliable technology management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed help hiring a level 1 IT support technician with great communication skills and work ethic.

SOLUTION

What was the scope of their involvement?

BruntWork has helped us hire Theresa as an IT Support Technician. She provides remote support, manages tickets, and handles particular systems.

What is the team composition?

We’ve worked with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them over other IT service providers because they had high ratings, their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working together in September 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen faster response times and ticket solving. Overall, Theresa is excellent; she’s a star.

How did BruntWork perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Theresa is a great recommendation and hire.

Are there any areas they could improve?

There’s nothing BruntWork needs to improve.

BACKGROUND

Please describe your company and position.

I am the Broker & Owner of Haven Management Group

Describe what your company does in a single sentence.

Real Estate Investment Firm

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Marketing
• Business Growth

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

• Pricing fit our budget
• Good value for cost

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Marketing services for our company

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our social growth and paying customers coming from community and online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Consistently meets deadlines and exceeds expectations in growing brand, social media, and community to drive leads to the business.

What was your primary form of communication with BruntWork?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They went out and found exactly what we needed.

Are there any areas for improvement or something BruntWork could have done differently?

I'm happy

BACKGROUND

Please describe your company and position.

I am the Director of Dalzotto Carpentry And Design Pty Ltd

Describe what your company does in a single sentence.

All aspects of construction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Improve workflow and organisation

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Kimberly worked as a virtual assistant supporting my construction businuess, Dalzotto Carpentry And Design. Her scope of work included general administrative support, business support tasks, social media management, and booking personal appointments. Key deliverables included keeping day to day admin running smoothly, maintaining social media presence, and managing scheduling with a high level of accuracy and reliability throughout the engagement.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Admin, scheduling, and social media were fully delegated and streamlined. This freed up significant time to focus on growing the businuess. All tasks were consistently accurate and on time, with no follow-up needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Kimberly consistently delivered ahead of schedule. She was proactive, often anticipating tasks before being asked. Communication was clear and responsive throughout.

What was your primary form of communication with BruntWork?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Matching us with Kimberly - proactive reliable, and highly skilled - speaks to BruntWork's quality. 

Are there any areas for improvement or something BruntWork could have done differently?

Nothing to note - the experience was smooth throughout.

BACKGROUND

Please describe your company and position.

 I am the Social Media Coordinator of an advertising & marketing company 

Describe what your company does in a single sentence.

We are the oldest and most premier digital marketing agency in our area. We specialize in all forms of digital marketing including advertising, websites, social media, content marketing, and more. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Produce exceptional social media content for a variety of clients

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

The candidates they found were the best fit for us.

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The ongoing project includes producing exceptional social media content for a variety of different clients and brands from local to national clients. Our marketer, Trish, has been instrumental in helping produce fantastic social media posts, stories, reels, and TikToks. She produces probably around 20-30 pieces of high quality content every week. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most measureable outcome isn't in percentages but rather in the satisfaction of our clients with the materials being produced for their different social media channels. Trish from Bruntwork has also taken so much off my plate by producing excellent content and it has allowed me to do other things because I can always count on her to bring her A-game every time. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We've been working with Trish from Bruntwork for a year now, and she has become such an important part of our team. We couldn't imagine working without her. She's so easy to work with, eager to learn and grow, and has an impeccable knack for applying different clients' branding to everything she produces. Her social media content is fantastic and beautifully designed every time. I can throw new clients at her or special projects and she knocks it out of the park. I can rely on her to get things done in a timely manner. She is an excellent communicator and asks great questions in the rare instances when she has a question. She gives great feedback on the accounts she works on as well and helps us pinpoint assets or gaps in coverage that would add to the success of the accounts and materials she works on. I could go on all day about how great working with Trish has been. I can count on her in a pinch, she produces quality work right out of the gate every time, and she's so refreshing and easy to work with. This first year of working with Trish has been an absolute delight and we look forward to working with her for a long time to come. 

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

Bruntwork has exceptional quality candidates. I also like that they don't try to micromanage the relationship between us and Trish. They let us fold Trish into our workflow in the way that made the most sense for us without trying to force some cookie-cutter process on us. 

Are there any areas for improvement or something BruntWork could have done differently?

We have appreciated working with Bruntwork and Trish so much. I don't really have any criticisms. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner of a high-quality online roasted coffee company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for your online roasted coffee business?

We needed a high-quality website using Shopify.

SOLUTION

What was the scope of their involvement?

BruntWork is responsible for producing a high-quality website to use for online coffee purchases. The team has helped us with the website design, set up payment systems, and many other things associated with website creation.

What is the team composition?

We’ve worked with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them because they had high ratings, and their pricing fit our budget.

What is the status of this engagement?

We started working with them in August 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen progress in building the website. We’ve completed the outline and started working on the payment mechanisms and the actual website design.

How did BruntWork perform from a project management standpoint?

BruntWork delivers on time. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

BruntWork’s employees are very professional.

Are there any areas they could improve?

No, I’ve been quite impressed with the company.

BACKGROUND

Please describe your company and position.

I am the Owner of Wismar Med

Describe what your company does in a single sentence.

Telehealth 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Project Management for a new telehealth company
• Administrative assistance

SOLUTION

How did you find BruntWork?

Referral

Why did you select BruntWork over others?

Referred to me

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

I needed help getting my new telehealth practice ready to open. This involved a variety of tasks to ensure we would be prepared to see patients successfully from day one. Tasks included researching business credit cards, creating a list of local businesses for marketing outreach, and completing patient forms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Completion of website legal forms, completion of patient intake forms, robust list of businesses to market to

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were met and tasks completed at an acceptable level. Very responsive and willing to help.

What was your primary form of communication with BruntWork?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The very streamlined and quick process from contacting them to hiring someone. 

Are there any areas for improvement or something BruntWork could have done differently?

none