BruntWork

BACKGROUND

Please describe your company and position.

I am the Business Development of Douglas Repair Group (CSN Fort Sask)

Describe what your company does in a single sentence.

The Douglas Repair Group operates multiple automotive collision repair, mechanical service, and tire shops across Alberta.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Develop and maintain a professional social media program

SOLUTION

How did you find BruntWork?

Referral

Why did you select BruntWork over others?

Referred to me

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Bruntwork provided social media support for our group of automotive businesses, including content planning, graphic creation, post scheduling, and ongoing management of our Facebook and Instagram accounts. Their team helped develop professional, consistent content that reflected each location’s services, promotions, community involvement, and brand identity. Key deliverables included creating and scheduling regular social media posts, assisting with campaign ideas, maintaining a consistent posting calendar, improving the overall quality and professionalism of our online presence, and providing ongoing communication and support to ensure the content aligned with our marketing goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes included a more consistent social media presence, an increased frequency of professional posts, improved brand consistency across our business locations, and stronger overall engagement with our online audience. Bruntwork helped ensure that content was planned and published regularly, reducing gaps in our posting schedule and improving the quality of our graphics and messaging. The project also reduced the amount of internal time required to manage social media while giving our businesses a more polished and active online presence.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Bruntwork managed the project in a professional, organized, and reliable manner. We communicated regularly through Microsoft Teams, which made it easy to provide feedback, share priorities, and address any questions as they arose. All requested items were completed and delivered on time, and their team responded promptly and positively to our needs. They were flexible, receptive to feedback, and consistently worked to ensure the deliverables met our expectations.

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about BruntWork was the knowledge, professionalism, and skill level of our dedicated employee. She quickly developed a strong understanding of our businesses and demonstrated the ability to create high-quality, professional social media content that aligned with our brands and marketing goals. Her expertise, attention to detail, and willingness to learn have made her a valuable extension of our team.

Are there any areas for improvement or something BruntWork could have done differently?

So far, everything has gone very smoothly, and we have not identified any areas that require improvement. BruntWork has been responsive, professional, and easy to work with, and the service has met our expectations. At this time, we do not have anything to suggest that they should have done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the lead administrative assistant at Millan Enterprises, a family- and veteran-owned real estate company in Clarksville, Tennessee. We offer residential and commercial leasing and property management with a focus on community relationships and integrity.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for Millan Enterprises?

We needed help with answering calls at the front desk so they could be relieved and start helping with other facets of the company.

SOLUTION

What was the scope of their involvement?

BruntWork provides virtual receptionist services. They act as the first line of defense for incoming calls and triage emails for various departments, allowing our front desk to be more mobile and complete other tasks. Their team answers basic questions, forwards messages to the correct department or team member, and assists with translation.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in June 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wanted our front desk to be able to move around and not be stuck at the desk, and BruntWork has achieved and exceeded that goal. For example, our team can now attend meetings without struggling to find coverage for phone calls. Additionally, more calls are being answered instead of going to email.

How did BruntWork perform from a project management standpoint?

BruntWork’s communication has been impeccable. We communicate via virtual meetings, email, and messaging apps.

What did you find most impressive or unique about them?

BruntWork’s communication has been impeccable.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at Glass Artists, a bespoke live string performance company for events. We offer curated ensembles of highly trained musicians to create sophisticated and memorable musical experiences tailored to each occasion.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed help with our administrative daily tasks.

SOLUTION

What was the scope of their involvement?

BruntWork helps us with our CRM population, responding to new client inquiries, and organizing our main inbox. The team is also starting to add some social media work, follow-ups, musician itineraries, and LinkedIn posts.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in July 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork has helped us with our new inbox organization, which has revived new leads and closed several deals that we would have otherwise lost. Moreover, we've seen an increase in client satisfaction.

How did BruntWork perform from a project management standpoint?

BruntWork delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

BruntWork has an incredibly kind, supportive, and intelligent staff.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the COO of an e-commerce company.

Describe what your company does in a single sentence.

Ecommerce brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Website improvements
• Shipping/inventory management

SOLUTION

How did you find BruntWork?

Online Search

Why did you select BruntWork over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from BruntWork were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

I hired two employees, one to help imporve website and website spead and the other to manage inventory and ordering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our website speed has increased by 25% and I have been able to completely remove myself from inventory management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is an ongoing project but so far has been great 

What was your primary form of communication with BruntWork?

Email or Messaging App

What did you find most impressive or unique about this company?

Bruntwork found very qualified people for these positions, and I gave minimal training to get them up to speed.

Are there any areas for improvement or something BruntWork could have done differently?

So far, I have no complaints.

BACKGROUND

Introduce your business and what you do there.

I’m the director of sales and marketing for Precision Medical Billing. We provide medical billing services to healthcare providers, helping them navigate payment regulations, improve internal billing processes, and maximize revenue collection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish for your medical billing services?

We needed a part-time marketing virtual assistant (VA) who could eventually grow to full-time.

SOLUTION

What was the scope of their involvement?

BruntWork provides marketing support, attends meetings, handles marketing analytics, manages lead lists, and researches advertising opportunities. The team also delivers research summaries.

What is the team composition?

We work with one teammate from BruntWork.

How did you come to work with BruntWork?

Someone referred BruntWork to us. We chose them over other options because their pricing fit our budget, their company values aligned with ours, and I liked their dashboard. Overall, they were easy to work with.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with BruntWork in April 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

BruntWork has a daily task tracker that the VA completes. Since working with them, we’ve had increased efficiency, and I’ve been able to focus more on strategy.

How did BruntWork perform from a project management standpoint?

BruntWork delivers on time with qualified candidates for us to interview. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

The process has been fast and seamless.

BACKGROUND

Please describe your company and position.

I am the Publisher of an publishing & marketing company 

Describe what your company does in a single sentence.

Publishing and Marketing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BruntWork to accomplish?

• Project management

SOLUTION

How did you find BruntWork?

Referral

Why did you select BruntWork over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from BruntWork were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

The project involves taking each publishing client's account from writing through publishing and promotion

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Saves owner 30% of time.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are very attentive and Ralph is a self starter.

What was your primary form of communication with BruntWork?

Virtual Meeting

What did you find most impressive or unique about this company?

The talent BruntWork was able to find for me, as well as how they check in with me regularly, was impressive.

Are there any areas for improvement or something BruntWork could have done differently?

none so far

BACKGROUND

Introduce your business and what you do there.

I’m the director of a company that provides a global network of vehicle hire, chauffeur, and coach services. We offer streamlined ground transport solutions for TV productions and sports teams.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with BruntWork?

We needed to find a motivated team member who could seamlessly integrate into our team and help us form processes internally.

SOLUTION

What was the scope of their involvement?

BruntWork has reviewed nearly 80 candidates from multiple countries, narrowing them down to five candidates who match our needs. We’ve interviewed two and hired one. The process has been very smooth and high-quality from beginning to end.

What is the team composition?

We’ve worked with one teammate from BruntWork.

How did you come to work with BruntWork?

We found them through an online search. We chose them over other options because they had high ratings and their company values aligned with ours.

How much have you invested with them?

We’ve spent less than $10,000.

What is the status of this engagement?

We started working with them in June 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve noticed increased efficiency and better processes since hiring the new team member through BruntWork.

How did BruntWork perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They’re very efficient and deliver quality work.

Are there any areas they could improve?

No, there aren’t any.