BPO Hive LLC

BACKGROUND

Please describe your company and position.

I am the CEO of Greenlit Brands

Describe what your company does in a single sentence.

Michael has over 25 years of international retail experience and is highly skilled in all facets of retail,
with a particular passion for business innovation and transformation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Answer calls

SOLUTION

How did you find BPO Hive LLC?

• Online Search
• Clutch Site

Why did you select BPO Hive LLC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BPO Hive LLC provides virtual receptionist services for our business. Their team answers all incoming calls, manages call forwarding, and takes messages when needed. The system prioritizes sales opportunities and forwards those directly to a sales rep, while filtering out solicitations and general inquiries. They also handle customer inquiries in a professional way, giving us the ability to focus on production without worrying about missed calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since bringing on BPO Hive LLC, we’ve had fewer missed calls and better organization of customer messages. Their system ensures that sales opportunities are prioritized and connected to our sales rep right away, which has helped us respond faster to potential clients. Internally, it’s freed up our team to stay focused on production without being interrupted by calls, which has improved our efficiency. Overall, the service has delivered exactly what we needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They've been very responsive when we've needed anything. 

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very easy to set up and use.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

I don't have anything to add. 

BACKGROUND

Please describe your company and position.

I am the CEO of Chemical Safety International

Describe what your company does in a single sentence.

Chemical Safety International’s vision is to create a safer world through responsible management of hazardous chemicals in the workplace and the environment. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Data Entry
• Customer service

SOLUTION

How did you find BPO Hive LLC?

• Online Search
• Clutch Site

Why did you select BPO Hive LLC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Data Operators: Renaming/Splicing & Entry, 100% QA Customer Center Call Support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Data Entry (Time cards)

The accuracy rate of entries is very high, with very few corrections needed.
Turnaround time to enter time cards is completed within 24 hours of submission.
Number of time cards processed per week (on average, about 1300+ cards weekly.

• Customer Service / Answering Calls
• Number of calls handled per day: 50+.

All calls are answered.
The issue resolution rate is very high on inquiries on the first call.
Decrease in cal escalations. Much fewer calls had to be transferred to a supervisor because calls are being addressed and handled asap.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was highly effective. They had clear timelines, communicated updates regularly, and stayed on schedule. All deliverables were completed on time or ahead of deadline. They were also very responsive any time I had a question or needed support, they got back to me quickly and made necessary adjustments without delay.

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their project management was organized and reliable. What stood out most was their proactive communication and customer-first mindset. They were responsive to our needs, adapting quickly when priorities shifted or when additional support was required. 
They didn’t just complete tasks they anticipated potential issues and offered solutions before problems arose. Their team showed genuine commitment to quality and efficiency, which made the partnership feel smooth and productive. That level of ownership and accountability is both impressive and rare.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

At this time, I can’t identify any specific areas for improvement. BPO Hive LLC consistently met expectations, delivered on time, and maintained excellent communication throughout the project. Their performance was reliable and professional, and I was fully satisfied with the support they provided.

BACKGROUND

Please describe your company and position.

I am the Owner & Solar Energy Consultant of Solar With Summer, LLC

Describe what your company does in a single sentence.

Residential and commerical solar energy consulting. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Stream line lead setting
• appointment setter
• 10-15 leads per week per rep

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes managing outbound and inbound calls to qualify potential solar leads and schedule appointments for in-home or virtual consultations. Key deliverables include maintaining a set number of daily calls, achieving appointment-setting targets, ensuring all lead data is accurately entered into the CRM, and delivering high-quality, confirmed appointments to the sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes included an increase in qualified appointments scheduled, improved lead-to-appointment conversion rates, and higher show rates for consultations. Additional success indicators were reduced cost per lead, enhanced call efficiency, and consistent achievement of monthly appointment-setting and sales conversion goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is organized and proactive, ensuring clear communication and timely delivery of all scheduled appointments and reporting metrics. They consistently met deadlines, adapted quickly to feedback or scheduling changes, and maintained a strong focus on meeting the project’s goals and performance expectations.

What was your primary form of communication with BPO Hive LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most is their professionalism and commitment to quality — they don't just focus on volume, but on delivering well-qualified, high-intent appointments. Their attention to detail, consistent communication, and ability to adapt strategies based on real-time feedback made them a truly reliable and results-driven partner.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

Overall performance was strong, but one area for improvement could be increasing transparency in lead source reporting and providing more detailed weekly performance analytics. Additionally, offering more dialer training in call scripting and appointment criteria could further enhance lead quality and alignment with campaign goals.

BACKGROUND

Please describe your company and position.

I am the CEO of 29Metals

Describe what your company does in a single sentence.

29Metals is a copper focused base and precious metals mining company with a portfolio of long-life producing assets and a pipeline of organic growth opportunities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Increase capacity

SOLUTION

How did you find BPO Hive LLC?

• Online Search
• Clutch Site

Why did you select BPO Hive LLC over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BPO Hive LLC has been an valuable partner in supporting our marketplace operations across Africa. They efficiently handle our back office tasks, managing communications and relationships with our extensive network of retailers.

BPO Hive LLC also plays a crucial role in vetting new suppliers and ensuring they meet our compliance standards. Their diligent work allows us to focus on expanding our services and connecting communities with essential products. BPO Hive LLC's expertise in outsourcing has significantly streamlined our operations and contributed to our growth as one of Africa's largest marketplaces.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Achieved 99.8% accuracy in order processing and fulfillment Reduced supplier onboarding time by 40% (from 25 days to 15 days on average) Contributed to a 17% increase in overall marketplace revenue Handled a 50% surge in transaction volume during peak seasons without service disruptions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did. Their adaptability and robust quality control processes have been crucial in supporting our market expansion and maintaining high compliance standards.

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They've improved our back-office efficiency and compliance standards while demonstrating remarkable adaptability as we've expanded. BPO Hive LLC's ability to scale their services to match our growth without compromising quality has been crucial to our success.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Regional Marketing Manager of ZWSOFT

Describe what your company does in a single sentence.

CAD Solution Provider

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Help us validate & prequalify leads

SOLUTION

How did you find BPO Hive LLC?

• Online Search
• Clutch Site

Why did you select BPO Hive LLC over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Flexibility & Commitment

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Outsourced teleagents to support qualify our MQLs into SQLs thru outbound calls.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion rate is around 15% 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive
Professional
Accountable to deliver under any circumstances

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They’re easy to approach and committed.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the CEO of Southerly Ten

Describe what your company does in a single sentence.

Southerly Ten is a specialist offshore wind energy developer for Australia and New Zealand, from the team behind Star of the South and backed by Copenhagen Infrastructure Partners (CIP).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Consistency with billing staff retainment and attendance
• Optimize billing task KPI performance

SOLUTION

How did you find BPO Hive LLC?

• Online Search
• Clutch Site

Why did you select BPO Hive LLC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The BPO Hive LLC team manages all day to day billing tasks for the company frome coding services rendered and submitting claims to insurancew within 48 of date of serivce to processing patient patients on daily basis and managing AR according to weekly goals. Additionaly the team completes all credentialing applications and monitiors application follow up. Client communication is expected to be responded to within 24 hours via email, phone and direct messaging. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistency with claim processing and therefore revenue has significantly increased. Scalable increase in tasks as company rapidly expands due to consistency with KPI outcomes. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team has been curtious and diligent throughout the process and the numerous onboarding of new team members.  Our needs are addressed in a itmely manner. 

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The professionalism of the staff and the candidates that are selected for recruitment. All the personnel we have worked with are knowledgeable and incredibly friendly. 

Are there any areas for improvement or something BPO Hive LLC could have done differently?

The hand off of the team lead that orignially led our account was not the smoothest transition and could have been more transparent and offered clearer lines of handoff responsibilities. Performance improvement plans for agents are often delayed and do not have a set process that allows for trackable change. 

BACKGROUND

Please describe your company and position.

 I am the Owner of a business services company 

Describe what your company does in a single sentence.

Consulting services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Telesales outreach for customer conversion
• Lead compilation
• Email marketing outreach for customer conversion

SOLUTION

How did you find BPO Hive LLC?

Upwork

Why did you select BPO Hive LLC over others?

The agent they assigned me , Abdullah, was great

How many teammates from BPO Hive LLC were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Weekly sales conversion

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Sales, sales , sales!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes it is an ongoing project so a constant need for deliverables

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The person I work with from their team is the best! Responsive, intelligent, motivated, personable, resourceful and a great Help to me.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

unsure at this time

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

We provides a secure and transparent venue to over four million customers and enables partners to access emerging crypto markets through time-proven infrastructure.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• When we decided to partner with BPO Hive LLC for customer service outsourcing, our primary goal was to enhance the overall customer experience. We wanted to streamline our customer support operations, reduce response times, and improve customer satisfaction rates. Additionally, we aimed to scale our support services efficiently to accommodate our growing customer base.

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

BPO Hive LLC provided a comprehensive solution to address our customer service needs. Their scope of work included:

• In-Depth Training: BPO Hive invested considerable time and effort in training their agents to ensure they had a deep understanding of our products and services.
• 24/7 Support: They offered round-the-clock customer support, ensuring that our customers could reach out for assistance at any time, regardless of their location or time zone.
• Multichannel Support: BPO Hive managed customer inquiries and issues across various communication channels, including phone, email, chat, and social media.
• Quality Assurance: They implemented rigorous quality control measures to maintain a high standard of service and constantly improve the customer experience.
• Scalability: BPO Hive demonstrated a flexible approach to scaling up or down based on our seasonal demands, ensuring we didn't overpay during slow periods.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with BPO Hive LLC yielded several measurable outcomes:

• Improved Response Times: Our average response time to customer inquiries decreased by 30%, leading to increased customer satisfaction.
• Higher CSAT Scores: Customer satisfaction scores increased by 20% within the first six months of partnering with BPO Hive LLC.
• Reduced Operational Costs: Outsourcing with BPO Hive allowed us to reduce our operational costs by 25% while maintaining or even improving service quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

BPO Hive LLC exhibited exceptional project management throughout our partnership. They consistently met or exceeded our expectations regarding deadlines and deliverables. Their proactive approach to addressing our needs was particularly impressive.

They maintained open lines of communication, frequently checking in with us to ensure our objectives were being met. Whenever we requested changes or adjustments to the service, they responded promptly and effectively, making the entire collaboration seamless.

What was your primary form of communication with BPO Hive LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about BPO Hive LLC was their unwavering commitment to our success. They treat our customers as their own and go above and beyond to ensure each interaction is positive. Their adaptability and willingness to customize their services to align with our specific requirements set them apart.

Additionally, their use of advanced technology and analytics tools allowed us to gain insights into customer behavior, enabling us to make informed business decisions. Overall, BPO Hive LLC's dedication to excellence and their ability to deliver results while maintaining cost-efficiency made them an invaluable partner in our journey to enhance customer support.

Are there any areas for improvement or something BPO Hive LLC could have done differently?

No area

BACKGROUND

Please describe your company and position.

I am the Co-founder of FBDC

Describe what your company does in a single sentence.

We are a management Consulting firm that specializes in small business marketing and sales strategies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire BPO Hive LLC to accomplish?

• Find Affordable Talent
• Build an operational support team
• Develop roles and responsibilities within the team

SOLUTION

How did you find BPO Hive LLC?

Online Search

Why did you select BPO Hive LLC over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from BPO Hive LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Find offshore talent to build a support team. Locate, recruit, train and manage personnel in the team. Develop strategies for roles and responsibilities as well as systems used to ensure quality operations. Full time and part time workers and consult on best practices for working with that country.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

5 Team members working full timesuccessfully

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered on time and within budget. They were very responsive and answered my questions.

What was your primary form of communication with BPO Hive LLC?

• Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to give great feedback on candidate interviews. I really appreciated their insights.

Are there any areas for improvement or something BPO Hive LLC  could have done differently?

I think they are very strong in finding talent overall and not specific skills but a general skill set to help businesses. I don't know if specializing is the best use if their resources.