We Answer. You Grow. 24/7

Your customers deserve the best. Deliver personalized customer service that builds brand loyalty and enhances your revenue. The truth is that when customers feel like you care, they will care for you in return. Our Receptionist Service has just the compassion and empathy your business needs to handle customers the right way. We specialize in the following sectors - Transportation and Logistics, Real Estate, Law Firms, Financial Services, Home Services, Education, and After-Hours Support. Make your first customer impression the best impression with 24H Virtual.

Min project size
Undisclosed
Hourly rate
Undisclosed
Employees
50 - 249
Locations
Toronto, Canada
Year founded
Founded 2019

Service Lines

Call Center Services: 50%
Back Office Outsourcing: 20%
Customer Service Outsourcing: 20%
Sales Outsourcing: 10%

Select Focus Area

Back Office Outsourcing

Data Entry & Processing: 30%
Virtual Assistant: 25%
Claims Processing: 15%
Medical Billing Services: 15%
Payment Processing: 15%

Inbound Services

Virtual receptionist: 60%
Answering services: 25%
Inbound appointment scheduling: 15%

Customer Service Outsourcing

Phone Support Services: 60%
Chat Support Services: 20%
Email Support Services: 10%
Order Processing & Taking: 10%

Outbound Services

Customer Surveys & Market Research Calls: 50%
Third party verification: 50%

Sales Outsourcing

B2B Appointment Setting: 75%
B2B Lead Qualification: 25%

Industries

Energy & natural resources: 10%
Government: 10%
Legal: 10%
Supply Chain, Logistics, and Transport: 10%
eCommerce: 10%
Advertising & marketing: 5%
Automotive: 5%
Business services: 5%
Consumer products & services: 5%
Financial services: 5%
Hospitality & leisure: 5%
Manufacturing: 5%
Medical: 5%
Other industries: 5%
Real estate: 5%

Clients

Midmarket ($10M - $1B): 50%
Small Business (<$10M): 50%

Pricing Snapshot

Min. project size Undisclosed

Avg. hourly rate Undisclosed

Rating for cost 5 /5

What Clients Have Said

24H Virtual offers competitive pricing, with monthly investments ranging from $400 to $25,000 depending on the client's needs. Clients report high satisfaction with the value for cost, citing improved efficiency and professional service as key benefits.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 13 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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24H Virtual Review Insights

Overall Review Rating

5.0

Quality 4.9
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Successful Small Project Execution

24H Virtual successfully executed unique small projects, such as pretending to be elves for a Christmas event, demonstrating their flexibility and enthusiasm for diverse tasks.
Professionalism in Handling Calls

Clients appreciated the professionalism of 24H Virtual's receptionists, who managed calls effectively and set appointments, contributing to a smoother workflow and reduced stress for business owners.
Smooth Onboarding and Setup Process

The onboarding and setup process with 24H Virtual was described as smooth and fast, with clients appreciating the ease of getting started and the minimal disruptions to their operations.
Enhanced Customer Support

By providing after-hours, weekend, and holiday call center services, 24H Virtual ensured that clients could offer continuous customer support, leading to improved customer satisfaction.
Minor Initial Hiccups Addressed

While there were some minor initial hiccups, clients noted that these were not the fault of 24H Virtual and that the team handled them effectively, leading to a smooth ongoing engagement.
Proactive Communication and Updates

Clients valued the proactive communication and regular updates from 24H Virtual, which helped maintain transparency and alignment throughout the project, ensuring that expectations were met.

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24H Virtual Reviews

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Call Center Services
Less than $10,000
Dec. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The flexibility, professionalism, and training were all amazing."

Mar 2, 2021

Customer Service Operations Mngr, Logistics & Supply Chain

Shauna MacKenzie

Other industries
Toronto, Ontario
51-200 Employees
Online Review
Verified

A logistics and supply chain company hired 24H Virtual to provide ongoing after-hours call center support. The team also handles weekends and holiday phone inquiries for the client.

24H Virtual continues to develop its services. The team provides ongoing and regular communication to discuss volume reports and review the services and the client's current needs.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We offer Flexible Warehousing Solutions, Final Mile, Freight Logistics Solutions, Asset-based Transportation and Supply Chain Bundles. I manage the Customer Service department for our Final Mile division, Precision Home & Office Deliveries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 24H Virtual?

2020 brought us an increase in volume and an increase in phone inquiries. Our previous Monday-Friday 8am-5pm call center moved to 7 days per week and the addition of evenings. 24HVirtual provides call center service to our customers after hours, weekends and on holidays.

What were your goals for this project?

We wanted to offer customers the opportunity to speak with a live representative during all of our operating hours.

SOLUTION

How did you select 24H Virtual?

24HVirtual was referred to me by a colleague on our Operations team.

Describe the project in detail.

They have a staff covering our phone calls weekends and holidays. They are flexible and can cover extra days/hours if needed. The call support staff has been trained on our processes in order to make the call seamless for the customer.

What was the team composition?

They have staff that have been trained specifically on our account and customers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are progressing well based on the initial expectations.

How effective was the workflow between your team and theirs?

We are in contact regularly to discuss volume reports and to review the service and our current needs.

What did you find most impressive about this company?

The flexibility, professionalism, and training were all amazing. Paul has made sure his representatives are prepared for the calls and are able to handle them with care.

Are there any areas for improvement?

Any improvement needs have been discussed and implemented.

RATINGS

5.0

"Very happy with this service."

IT Staff Augmentation
$10,000,000 +
July 2019 - Oct. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team's intelligent communication has been impressive in the workflow."

Sep 30, 2021

Project Manager, AffordableApartments.ca

Anonymous

Real estate
Duncan, British Columbia
11-50 Employees
Online Review
Verified

24H Virtual has provided staff augmentation services for a real estate company. The team manages the client's customer inquiries.

Thanks to 24H Virtual's engagement, they have been collaborative throughout the partnership. The team has executed a flawless workflow to ensure the project's success. Their effective communication has stood out in the partnership.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Building 9 apartment buildings. Project manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 24H Virtual?

We have 100% employment so having extra remote staff to handle inquiries allows the on-site team to operate more efficiently. Phone data collection.

SOLUTION

How did you select 24H Virtual and what were the deciding factors?

A friend refers us when we mentioned the language and cultural barriers we were having with our Asian service.

Describe the project in detail and walk through the stages of the project.

Land assembly. Government approval. Financial partners. Construction team. Management team running the buildings on ongoing.

Describe the recruitment process in detail.

Where were the holes in out system. Who can fulfill out mission keeping the integrity and high quality of engagement.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Appreciate people that get it and we can work together. Long term relationship is the goal. So far so good.

How effective was the workflow between your team and theirs?

Smooth as silk.

What did you find most impressive or unique about this company?

The team's intelligent communication has been impressive in the workflow.

Are there any areas for improvement or something they could have done differently?

Started with them earlier

RATINGS

5.0

"More service businesses should be this good"

Call Center Services
Less than $10,000
Mar. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"It has been a great process and I would highly recommend"

Apr 6, 2021

CEO, Financial Foothold

Julianne Autry

Financial services
Austin, Texas
1-10 Employees
Online Review
Verified

24H Virtual offers call center support, answering calls during the day and scheduling appointments with prospective leads.

Thanks to their call center support, 24H Virtual succeeded in answering calls to route and set an appointment to the client. Internal stakeholders appreciated that the receptionists were professional and dedicated. The team was great and effective.

Showing 11-13 of 13 Reviews

Locations (1)

1801 - 1 Yonge Street Toronto, Canada M5E 1W7

50 - 75

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24H Virtual

We Answer. You Grow. 24/7

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

24H Virtual Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Successful Small Project Execution

Professionalism in Handling Calls

Smooth Onboarding and Setup Process

Enhanced Customer Support

Minor Initial Hiccups Addressed

Proactive Communication and Updates

Reviews mentioning:

24H Virtual Reviews

After Hours Call Center Support for Logistics & Supply Chain

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staff Augmentation for Real Estate Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Support for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Locations (1)

24H Virtual

We Answer. You Grow. 24/7

1 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Highly Rated Similar Providers

Reviews

24H Virtual Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Successful Small Project Execution

Professionalism in Handling Calls

Smooth Onboarding and Setup Process

Enhanced Customer Support

Minor Initial Hiccups Addressed

Proactive Communication and Updates

Reviews mentioning:

24H Virtual Reviews

After Hours Call Center Support for Logistics & Supply Chain

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staff Augmentation for Real Estate Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Support for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Location

Locations (1)

Contact

Connections