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Top Customer Support Services in Germany

Ratings Updated: August 12, 2026

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Hugo Inc.

5.0 28 reviews

Verified

$1,000+

< $25 / hr

1,000 - 9,999

Serves Germany

Services provided

25% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +4 services

10% Content Moderation Services

10% Data Annotation Services

10% Finance & Accounting Outsourcing (FAO)

10% Sales Outsourcing

Hugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.

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Reviews mention Easy to work with
Clients consistently expressed that Hugo Inc. is easy to work with, highlighting their approachability and responsiveness. One client noted, 'They’re just really nice people to work with,' while another emphasized their 'organized' nature and ability to create a collaborative atmosphere. The overall sentiment reflects a high level of satisfaction with Hugo's communication and project management, with clients appreciating the seamless coordination and transparency throughout their engagements.

Outsourced Accounting & Content Writing for IT Services Firm

4.5 Sep 11, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. Easy, fast, and streamlined. People there know what they’re doing, and they’re just really nice people to work with.
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Accounting Services for Marketing & Venture Capital Firm

5.0 Aug 24, 2023

They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence. The team knows what they’re doing, and they're really easy to work with.
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Call Center Services for Gaming Company

5.0 Aug 17, 2023

Communication played a pivotal role in our partnership, and Hugo excelled in this regard. They provided a range of communication channels including Slack, email, and even phone calls, ensuring that we were always connected and well-informed. The team at Hugo was not only professional but also incredibly easy and fun to work with. Their approachability, responsiveness, enthusiasm, and willingness to adapt to our needs created a collaborative atmosphere that fostered creativity and productivity.
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Scaling & QA Services for Media Company

5.0 Aug 23, 2023

From the moment we engaged with Hugo it felt very natural. They’re very organized and have clearly done this for a lot of great brands. As soon as we started working with them, we were onboarded and up and running in less than 3 weeks which I did not expect. Overall it’s been easy to work with Hugo.
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Industry Experience

Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming Software

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Average Project Cost Breakdown

$50,000 to $199,999 (7) $200,000 to $999,999 (6) $10,000 to $49,000 (2)

What Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.
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United States (9) Kenya (3) France (1) Netherlands (1) United Arab Emirates (1) England (1)

This provider is fluent in 54 languages:

Mandarin

English

Spanish

Arabic

Bengali

Hindi

Russian

Portuguese

Japanese

German

Javanese

Korean

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This provider is available in 38 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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Top Customer Service

5.0 68 reviews

Premier Verified

$1,000+

Undisclosed

250 - 999

Serves Germany

Services provided

55% Customer Service Outsourcing

15% Data Annotation Services

10% Back Office Outsourcing +2 services

10% Call Center Services

10% Content Moderation Services

Top Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.

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Reviews mention Openness
Clients exhibit a positive sentiment towards the openness of Top Customer Service, citing clear communication and a willingness to accommodate revisions as significant strengths. One client noted, 'Communication was clear throughout the process, and they were open to revisions whenever we needed adjustments.' Additionally, their ability to quickly grasp the brand voice was highlighted as impressive, reinforcing their commitment to understanding client needs. Overall, feedback suggests a strong alignment in values and effective collaboration.

Content Writing Services for Digital Marketing Agency

5.0 Apr 19, 2026

Project management was smooth and well-organized. They followed deadlines consistently and provided drafts on schedule. Communication was clear throughout the process, and they were open to revisions whenever we needed adjustments. We always knew the status of deliverables, which made the workflow easy to manage.
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Industry Experience

Top Customer Service has demonstrated expertise across various industries, including Advertising & Marketing, Automotive, Education, and Construction, among others. Clients highlighted their strengths in efficient call handling, customer support, and effective communication, which resulted in improved response times and customer satisfaction. The overall sentiment indicates satisfaction with their professionalism, adaptability, and ability to align with clients’ brand voices, making them a suitable choice for businesses seeking reliable customer service solutions.
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Advertising & marketing Automotive Electric Home Services Contracting Education Business services Construction Legal Medical Other industries Non-profit Real estate Financial services Government

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Average Project Cost Breakdown

$10,000 to $49,000 (18) $50,000 to $199,999 (11) $200,000 to $999,999 (6) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently praised Top Customer Service for its excellent value for money and competitive pricing. Feedback highlighted their ability to deliver high-quality support while remaining budget-friendly. For instance, one client noted, 'Good value for cost,' while another mentioned, 'Pricing fit our budget.' Overall, the sentiment across reviews indicates that clients felt they received substantial benefits from their investment, with improved response times and customer satisfaction justifying the costs incurred.
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United States (18) Canada (13) France (1)

This provider is fluent in 20 languages:

English

Spanish

Arabic

Hindi

Russian

Japanese

German

Javanese

Korean

French

Turkish

Italian

View all languages

This provider is available in 35 time zones:

Colombia Time (COT)

Near East Time (NET)

Middle East Time (MET)

China Taiwan Time (CTT)

Gulf Standard Time (GST)

Brazil Eastern Time (BET)

Greenwich Mean Time (GMT)

India Standard Time (IST)

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CCIG Group

4.9 23 reviews

Premier Verified

$10,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

CCIG Group is a Customer Service BPO offering outsourced customer support, call center solutions, and comprehensive customer care outsourcing services. The reviews highlight exceptional flexibility, with 100% of reviewers noting their ability to adapt quickly to changes and meet short-term demands. Their project management and service delivery consistently meet or exceed expectations, with 95% of reviewers expressing satisfaction.

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2 of 3 reviews are 5 stars

1 new review for Customer Service Outsourcing services

$50,000 – $199,999 avg. project cost

Reviewed 3 times in the past 6 months
Recent reviews of CCIG Group highlight strong client satisfaction, particularly in their responsiveness and operational flexibility. Clients praised the company's cultural fit, cost-effectiveness, and ability to meet service level agreements, with one noting a 98% call answer rate. Feedback emphasized their quick adaptation to needs and efficient project management, with no significant areas for improvement identified. Overall, clients appreciate CCIG Group's commitment to quality service and effective communication.
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Industry Experience

CCIG Group has demonstrated expertise across diverse sectors, notably Insurance, Financial Services, eCommerce, Energy, Retail, and Medical. Clients have praised their efficiency, flexibility, and effective communication, ensuring high service standards. In Insurance, they excelled in customer support operations; in eCommerce, they provided comprehensive technical assistance. Overall sentiment is highly positive, with clients highlighting responsive project management and the capability to adapt to evolving needs across industries.
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Insurance Transportation Supply Chain, Logistics, and Transport Real estate Recreation Other Industry Automotive Food & Beverages Telecommunications Retail Energy & natural resources Beauty & Cosmetics eCommerce Medical Financial services

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Average Project Cost Breakdown

$10,000 to $49,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1) $1,000,000 to $9,999,999 (1)

What Clients Have Said
Clients consistently highlight CCIG Group's cost-effectiveness and value for money, noting that their pricing aligns well with budget expectations. Feedback from various clients indicates a strong appreciation for the flexibility and responsiveness of the team, with one stating, 'Good value for cost' and another emphasizing 'pricing fit our budget.' Overall sentiment reflects satisfaction with the balance of quality service and competitive pricing, contributing to positive long-term partnerships.
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More responsive than most other service providers

CCIG Group is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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Helpware CX

4.8 47 reviews

Premier Verified

$5,000+

< $25 / hr

1,000 - 9,999

Berlin, Germany

Services provided

50% Customer Service Outsourcing

20% Call Center Services

10% Back Office Outsourcing +2 services

10% Content Moderation Services

10% Data Annotation Services

Helpware CX is a company specializing in Customer Service BPO and Outsourced Customer Support, offering remote customer care and call center solutions. According to client reviews, Helpware is consistently praised for their professionalism, customization, and seamless integration with clients' systems. Approximately 100% of the reviews highlight satisfaction with their service quality, meeting deadlines, and alignment with company values.

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Reviews mention Easy to work with
The overall sentiment regarding Helpware's ease of collaboration is overwhelmingly positive. Clients frequently commend their professionalism, flexibility, and dedication to service. For instance, one client highlighted Helpware as 'friendly, dedicated, and willing to make as many changes as we need,' while another mentioned their 'extremely effective workflow' and 'strong communication.' Clients appreciate the team's ability to integrate seamlessly into their operations, making them an invaluable extension of their own teams.

Staffing for Article Engagement Specialists

4.0 Oct 5, 2018

Everyone from Helpware has been great to work with. The team is extremely friendly and professional in all that they do. They are very easy to contact and maintain communication with.
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Customer Service via Chat

5.0 Feb 1, 2019

Their team members have been very understanding and easy to work with. Also, they're very flexible and accommodating. There was one team member whose level of English wasn't sufficient to work with chats, so Helpware reassigned her to a different project and gave us someone else.
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Office Support Resources for Hiring Company

5.0 Oct 6, 2018

All the resources we’ve worked with have been well-trained, communicative, and easy to work with. This extends to all people Helpware hires and the training they provide.
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Staff Augmentation for Marketing Agency

4.5 Feb 20, 2020

Very effective workflow. We use Slack to communicate in real-time, and their team is extremely easy to work with. We provide procedures for our projects, and Helpware regularly completes them ahead of schedule.
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Industry Experience

Helpware CX has demonstrated strong capabilities across diverse industries, including Telecommunications, Information Technology, eCommerce, and Healthcare, receiving positive feedback for their customer research, training, and support services. Clients commend their project management efficiency, adaptability, and ability to enhance customer satisfaction. Overall sentiment is favorable, with notable success in improving response times and customer engagement, making Helpware a valuable partner for businesses seeking scalable support solutions.
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Software Consumer Products Healthcare Information technology eCommerce Education Food & Beverages Nonprofit Media Retail Automotive Other Industry Business services Financial services Advertising & marketing Telecommunications Arts, entertainment & music IT Services

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Average Project Cost Breakdown

$50,000 to $199,999 (12) $10,000 to $49,000 (10) Less than $10,000 (4) $200,000 to $999,999 (3) $1,000,000 to $9,999,999 (3) $10,000,000 + (1)

What Clients Have Said
Helpware CX is frequently praised for providing exceptional value for money. Clients noted that their pricing is competitive and aligns well with project needs, with one stating they chose Helpware for its 'good value for cost.' Another client highlighted that Helpware's services led to significant cost savings and improved quality, affirming their budget fit. Overall, the sentiment reflects satisfaction with Helpware's pricing structure, with several clients expressing that they received more than they expected for their investment.
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Berlin, Germany

Kemperplatz 1 Mitte D, 10785 Berlin, Germany
Berlin, Germany 10785
2 - 5

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hello.de AG

Not yet reviewed

Verified

$100,000+

$25 - $49 / hr

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

70% Call Center Services

10% Back Office Outsourcing +1 service

10% Insurance Services & Brokers

Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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Significo

5.0 6 reviews

$1,000+

$25 - $49 / hr

50 - 249

Dassendorf, Germany

Services provided

10% Customer Service Outsourcing

40% CRM Consulting and SI

40% Call Center Services +1 service

10% Back Office Outsourcing

Significo is a Customer Service BPO offering outsourced customer support and call center solutions. Their reviews highlight exceptional project management, with 100% of feedback noting increased customer satisfaction and efficiency. Clients commend Significo for their passion, expertise, and proactive approach, evidencing their ability to significantly enhance customer care processes.

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Reviews mention Receptive
Client feedback highlights Significo's strong receptiveness, noting their quick and consistent communication throughout the project. One client emphasized that the team was 'very receptive' and responded to needs in real time. Additionally, they appreciated that all deliverables were met on time, further showcasing the company's commitment to client satisfaction. Overall, the sentiment reflects a positive experience with Significo's responsiveness and alignment with client goals.

Call Center Services for Automotive Services Company

5.0 Jun 26, 2025

They were very receptive and consistent with their communication. If there are, they respond in real time and quick.
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1 of 1 Customer Service Outsourcing reviews are 5 stars

$50,000 – $199,999 avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Support Services for Car Dealer
5.0 — Significo provides customer support services to a car dealer. They communicate general information about the client's products and services to end clients and forward information for second-level Read more
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Industry Experience

Significo has demonstrated expertise in the Automotive and Energy & Natural Resources industries. In the Automotive sector, clients have praised their effective customer support and ability to enhance customer satisfaction and sales. For Energy & Natural Resources, they excelled in providing seamless customer care, resulting in improved loyalty program engagement and customer satisfaction. Overall, the sentiment is highly positive, indicating a strong alignment with client values and a commitment to excellence across both industries.
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Automotive Energy & natural resources

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Average Project Cost Breakdown

Less than $10,000 (1) $50,000 to $199,999 (1)

What Clients Have Said
Clients consistently highlight Significo's competitive pricing and strong value for money. One client noted that the pricing 'fit our budget' and emphasized 'good value for cost,' while another remarked on their 'great culture fit' and alignment of company values. Overall, feedback suggests that Significo delivers effective solutions without compromising quality, leading to increased customer satisfaction and operational efficiency.
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yoummday

Not yet reviewed

$5,000+

< $25 / hr

250 - 999

München, Germany

Services provided

30% Customer Service Outsourcing

30% Call Center Services

30% Sales Outsourcing +1 service

10% Back Office Outsourcing

Founded in 2016, yoummday is a phone answering service. The firm provides Call Center Services and Customer Service Outsourcing.
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ThinkOwl

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Köln, Germany

Services provided

25% Customer Service Outsourcing

25% AI Consulting

25% AI Development +1 service

25% IT Managed Services

IT managed services company ThinkOwl focuses on IT managed services and Artificial Intelligence. They are in Orlando, Florida and Pune, India.
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Köln, Germany

Stollwerckstraße 19
Köln, Germany 51149
101 - 150

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TENIOS GmbH

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Köln, Germany

Services provided

30% Customer Service Outsourcing

70% Call Center Services

TENIOS GmbH is an answering service. The Köln, Germany-based agency was launched in 2001. Their services include Call Center Services and Customer Service Outsourcing.
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Tolksdorf Communication

Not yet reviewed

$1,000+

Undisclosed

50 - 249

Erkelenz, Germany

Services provided

32% Customer Service Outsourcing

23% Back Office Outsourcing

18% Sales Outsourcing +2 services

17% Call Center Services

10% Business Consulting

Tolksdorf Communication is a Customer Service Outsourcing company. In Erkelenz, Germany, the company focuses on Customer Service Outsourcing and Back Office Outsourcing.
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Startup Campus Germany GmbH

Not yet reviewed

Undisclosed

$50 - $99 / hr

2 - 9

München, Germany

Services provided

10% Customer Service Outsourcing

40% Business Consulting

20% Call Center Services +2 services

20% Market Research

10% Marketing Strategy

Startup Campus Germany GmbH, a Business Consulting company, was established in 2018. The small team specializes in Business Consulting and Market Research.
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Prosupo

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Berlin, Germany

Services provided

20% Customer Service Outsourcing

20% Branding

20% Call Center Services +2 services

20% Recruiting

20% Social Media Marketing

Prosupo is a branding agency founded in 2021. The agency specializes in Branding and Social Media Marketing, and is small.
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Berlin, Germany

Siegfriedstr. 183
Berlin, Germany 10365
2 - 5

+49 221 5300 6911

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KP DigiServe

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Services provided

30% Customer Service Outsourcing

25% Call Center Services

20% Back Office Outsourcing +2 services

15% E-Commerce Development

10% HR Outsourcing

KP DigiServe is a Customer Service Outsourcing company. They are in Berlin, Germany and Berlin, Germany, and their services include Customer Service Outsourcing and Call Center Services.
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ServiceCall

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

60% Customer Service Outsourcing

40% Call Center Services

ServiceCall is a Customer Service Outsourcing company located in Bremen, Germany. They focus on Customer Service Outsourcing and Call Center Services.
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FulFra GmbH

Not yet reviewed

Undisclosed

$25 - $49 / hr

10 - 49

Lehrte, Germany

Services provided

10% Customer Service Outsourcing

20% Fulfillment

10% Air Freight +6 services

10% Customs brokerage

10% Freight forwarding

10% Logistics & Supply Chain Consulting

10% Ocean Freight

10% Supply Chain Management

10% Warehousing & Distribution

FulFra GmbH, a Fulfillment company, is headquartered in Lehrte, Germany. Established in 2024, the team provides Fulfillment and Air Freight.
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BeWo Callcenter

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

50% Customer Service Outsourcing

50% Call Center Services

BeWo Callcenter is an answering service and Customer Service Outsourcing company. The Bremen, Germany-based team focuses on Call Center Services and Customer Service Outsourcing.
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maXima Service

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

45% Customer Service Outsourcing

25% Back Office Outsourcing

20% Call Center Services +1 service

10% Sales Outsourcing

MaXima Service is a small Customer Service Outsourcing company. Launched in 2002, the team provides Customer Service Outsourcing and Back Office Outsourcing.
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Intellize Info Solutions

5.0 2 reviews

$1,000+

< $25 / hr

10 - 49

Unterschleißheim, Germany

Services provided

25% Customer Service Outsourcing

30% Back Office Outsourcing

25% Market Research +1 service

20% IT Managed Services

Intellize Info Solutions is a data management and market research company specializing in data scraping, cleaning, and analysis for diverse sectors. The company has received overwhelmingly positive feedback, with over 95% of reviewers praising their accuracy and timely delivery, often achieving a 24-hour turnaround. Their ability to deliver precise, organized data with an error rate of less than 3% is particularly notable.

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2 of 2 reviews are 5 stars

Unknown avg. project cost

Reviewed 2 times in the past 6 months
Recent client feedback highlights Intellize Info Solutions as a highly capable partner, noted for their exceptional project management and responsiveness. One client praised their ability to deliver complex data projects with a 95% data cleanliness rate and impressive turnaround times, while another emphasized their accuracy in handling thousands of records with less than 3% error. Overall sentiment is overwhelmingly positive, with clients appreciating their organization, honesty, and dedication to aligning with client goals.
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Industry Experience

Intellize Info Solutions has demonstrated expertise in the Other Industries and Information Technology sectors. In the Other Industries domain, they excelled in market research for professional development, achieving a 95% data cleanliness rate. In Information Technology, they successfully handled large-scale data projects for the hospitality sector, maintaining a low error rate of under 3% while delivering timely results. Overall, feedback reflects strong project management skills, responsiveness, and a commitment to quality across both industries.
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Unterschleißheim, Germany

3B Margaretenanger
Unterschleißheim, Germany 85716
2 - 5

+49 (176) 34646506

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Rhenus Office Systems Polska

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Holzwickede, Germany

Services provided

20% Customer Service Outsourcing

50% Document Digitization & Management

20% Back Office Outsourcing +1 service

10% Finance & Accounting Outsourcing (FAO)

Rhenus Office Systems Polska, a Document Digitization & Management company, was launched in 2001. The agency focuses on Document Digitization & Management and Back Office Outsourcing.
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Holzwickede, Germany

Rhenus-Platz 1
Holzwickede, Germany 59439
301 - 400

+49 2301 291600

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Snubes

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Berlin, Germany

Services provided

35% Customer Service Outsourcing

35% Call Center Services

30% Back Office Outsourcing

Snubes, a call center service, offers Call Center Services and Customer Service Outsourcing. The company is in Berlin, Germany and Hannover, Germany.
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Simon & Focken Bremen

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

40% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing

Founded in 1994, Simon & Focken Bremen is a small answering service company. Their team provides Call Center Services and Customer Service Outsourcing.
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hanseatic dialog

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

35% Customer Service Outsourcing

35% Back Office Outsourcing

30% Call Center Services

Hanseatic dialog is a Back Office Outsourcing company. Launched in 2006, the team specializes in Back Office Outsourcing and Customer Service Outsourcing. The firm is headquartered in Bremen,
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Scalivo GmbH

Not yet reviewed

$10,000+

Undisclosed

50 - 249

Berlin, Germany

Services provided

80% Customer Service Outsourcing

20% Finance & Accounting Outsourcing (FAO)

Scalivo GmbH is a midsize Customer Service Outsourcing company. Launched in 2022, the team provides Customer Service Outsourcing and Finance & Accounting Outsourcing (FAO).
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Klinpal

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Düsseldorf, Germany

Services provided

50% Customer Service Outsourcing

50% Waste Management

Klinpal is a Customer Service Outsourcing and Waste Management company. Located in Düsseldorf, Germany, the agency focuses on Customer Service Outsourcing and Waste Management.
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CheckIdent

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Leipzig, Germany

Services provided

30% Customer Service Outsourcing

70% Call Center Services

CheckIdent is a phone answering service established in 1992. The small team focuses on Call Center Services and Customer Service Outsourcing.
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Euro Union Assistance GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Stuttgart, Germany

Services provided

20% Customer Service Outsourcing

30% Back Office Outsourcing

30% Call Center Services +1 service

20% Business Consulting

Euro Union Assistance GmbH is a call center company founded in 1994. Based in Stuttgart, Germany, the team specializes in Call Center Services and Back Office Outsourcing.
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LEITWERK Consulting GmbH

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

München, Germany

Services provided

20% Customer Service Outsourcing

60% Business Consulting

20% IT Strategy Consulting

Launched in 2010, LEITWERK Consulting GmbH is a Business Consulting company. The team offers Business Consulting and IT strategy consulting.
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The Happy Customers

Not yet reviewed

$1,000+

$25 - $49 / hr

2 - 9

Berlin, Germany

Services provided

50% Customer Service Outsourcing

35% Call Center Services

15% Back Office Outsourcing

In Berlin, Germany, The Happy Customers is a Customer Service Outsourcing company. Founded in 2026, the team offers Customer Service Outsourcing and Call Center Services.
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EnergeticHub

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

25% Customer Service Outsourcing

40% IT Managed Services

15% Call Center Services +2 services

10% Back Office Outsourcing

10% Sales Outsourcing

EnergeticHub is an IT managed services company founded in 2020. The midsize team focuses on IT managed services and Customer Service Outsourcing.
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Berlin, Germany

Rahel-Hirsch-Strasse 10, 3. OG
Berlin, Germany 10557
10 - 15

+1 (929) 235 1351

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Quality Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Leipzig, Germany

Services provided

20% Customer Service Outsourcing

60% Call Center Services

20% Sales Outsourcing

Quality Communications is an answering service. The Leipzig, Germany-based firm was founded in 2016. Their team offers Call Center Services and Sales Outsourcing.
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EDVLAB Communications

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Tübingen, Germany

Services provided

20% Customer Service Outsourcing

40% Call Center Services

20% Translation +2 services

10% Corporate Training & Coaching

10% Direct Marketing

EDVLAB Communications, a telephone answering service, provides Call Center Services and Translation. The firm is headquartered in Tübingen, Germany.
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Mediawirt Consulting

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kirchheim unter Teck, Germany

Services provided

20% Customer Service Outsourcing

10% Back Office Outsourcing

10% Business Consulting +6 services

10% Call Center Services

10% Corporate Training & Coaching

10% IT Managed Services

10% Pay Per Click

10% Print Design

10% Search Engine Optimization

Mediawirt Consulting is a Customer Service Outsourcing company established in 2012. The team offers Customer Service Outsourcing and Search Engine Optimization.
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Kirchheim unter Teck, Germany

Dettinger Str. 67-69
Kirchheim unter Teck, Germany 73230
10 - 15

+49 7021 732900

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DCS Communication Center

Not yet reviewed

Undisclosed

Undisclosed

250 - 999

Berlin, Germany

Services provided

10% Customer Service Outsourcing

40% Call Center Services

20% Back Office Outsourcing +3 services

10% Finance & Accounting Outsourcing (FAO)

10% Market Research

10% Sales Outsourcing

DCS Communication Center is a midsize Izmir, Türkiye-based telephone answering service. Their services include Call Center Services and Back Office Outsourcing.
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Berlin, Germany

Am Borsigturm 15
Berlin, Germany 13507
1001 - 2000

+49 (0)30 850 62 60

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Reaktly

Not yet reviewed

Undisclosed

Undisclosed

Freelancer

Tornesch, Germany

Services provided

15% Customer Service Outsourcing

25% AI Agents

15% Custom Software Development +3 services

15% Document Digitization & Management

15% E-Commerce Development

15% Web Development

AI Agents company Reaktly is headquartered in Tornesch, Germany. Their services include AI Agents and Custom Software Development.
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abravo GmbH

Not yet reviewed

$1,000+

< $25 / hr

2 - 9

Germering, Germany

Services provided

15% Customer Service Outsourcing

65% Call Center Services

20% Market Research

Abravo GmbH is a telephone answering service. They are headquartered in Germering, Germany. Their team specializes in Call Center Services and Market Research.
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Amamedis

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Leipzig, Germany

Services provided

15% Customer Service Outsourcing

20% Digital Strategy

20% Marketing Strategy +3 services

20% Social Media Marketing

15% Call Center Services

10% Video Production

Located in Leipzig, Germany, Amamedis is a Digital Strategy company. Their services include Digital Strategy and Marketing Strategy.
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Gevekom

Not yet reviewed

Undisclosed

Undisclosed

50 - 249

Frankfurt am Main, Germany

Services provided

10% Customer Service Outsourcing

50% Call Center Services

20% Direct Marketing +2 services

10% Back Office Outsourcing

10% Sales Outsourcing

Gevekom is a call center. Their midsize team is located in Frankfurt am Main, Germany. Their services include Call Center Services and Direct Marketing.
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MakesYouLocal A/S

Not yet reviewed

$1,000+

$50 - $99 / hr

50 - 249

Berlin, Germany

Services provided

25% Customer Service Outsourcing

25% Translation

10% Call Center Services +5 services

10% Other Digital Marketing

10% Pay Per Click

10% Social Media Marketing

5% Digital Strategy

5% Market Research

MakesYouLocal A/S is a Translation company. Launched in 2010, the team focuses on Translation and Customer Service Outsourcing.
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Berlin, Germany

104 Skalitzer Straße
Berlin, Germany 10997
6 - 9

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Bürodienstleistungen Sigrid Hiltmann

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

12% Customer Service Outsourcing

70% Accounting

18% Back Office Outsourcing

Bürodienstleistungen Sigrid Hiltmann is an Accounting company. They are located in Bremen, Germany and have small team. Their services include Accounting and Back Office Outsourcing.
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ZENIT X

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Stuttgart, Germany

Services provided

10% Customer Service Outsourcing

20% CRM Consulting and SI

20% Fulfillment +3 services

20% Marketing Strategy

20% Social Media Marketing

10% Call Center Services

ZENIT X is a Marketing Strategy company. They provide Marketing Strategy and Social Media Marketing and are in Stuttgart, Germany.
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Office Call-Center GmbH

Not yet reviewed

$1,000+

< $25 / hr

50 - 249

Köln, Germany

Services provided

25% Customer Service Outsourcing

75% Call Center Services

Office Call-Center GmbH is a telephone answering service. They were founded in 1998 and focus on Call Center Services and Customer Service Outsourcing.
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FMS - Field Marketing + Sales Services

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Leipzig, Germany

Services provided

10% Customer Service Outsourcing

20% Branding

20% Event Marketing +4 services

20% Market Research

10% Logistics & Supply Chain Consulting

10% Sales Outsourcing

10% Warehousing & Distribution

Headquartered in Leipzig, Germany, FMS - Field Marketing + Sales Services is a small branding agency. Their services include Branding and Event Marketing.
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Ebs Büroservice

Not yet reviewed

Undisclosed

Undisclosed

2 - 9

Bremen, Germany

Services provided

10% Customer Service Outsourcing

60% Accounting

10% Back Office Outsourcing +2 services

10% Business Consulting

10% Financial Consulting

Ebs Büroservice, a small Accounting company, is located in Bremen, Germany. The team specializes in Accounting and Back Office Outsourcing.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Nürnberg, Germany

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Nürnberg, Germany

Tullnaustraße 20
Nürnberg, Germany 90402
2001 - 5000

+49 911 9339 0

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Scalemill

4.9 12 reviews

$1,000+

< $25 / hr

50 - 249

Berlin, Germany

Services provided

20% Customer Service Outsourcing

50% Sales Outsourcing

30% Call Center Services

Scalemill is a Customer Service Outsourcing (CSO) and BPO company known for its call center solutions, offering services like order management, returns processing, and sales prospecting. Feedback highlights their reliability, flexibility, and punctual project delivery, with 100% target achievement in one case. Approximately 90% of reviews commend their adaptability and integration into existing workflows.

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Reviews mention Team players
Clients have praised Scalemill for their collaborative approach and effective teamwork. One client noted the 'seamless, simple, and effective' workflow, while another highlighted the 'direct involvement from the team lead' as invaluable. The flexibility demonstrated in decision-making was also recognized as a significant asset. However, some feedback suggested that a more hands-on approach to strategy creation could enhance collaboration further. Overall, sentiment regarding their team player qualities is positive.

Call Center Customer Support for Apparel Company

4.5 Jun 14, 2019

ScaleMill is always super supportive, and they take the initiative to do things themselves. For example, when we were missing templates, they offered to create some and we reviewed them, which saved us a lot of time. Internal communication is easy, reliable, and friendly.
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Call Center Customer Support for Apparel Company

4.5 Jun 14, 2019

They also have a great team spirit. I’m impressed by the team’s consistently good atmosphere. I feel like we’re all well-connected to the team even though we don’t do video calls (we’ve only talked with each other via phone except for a face-to-face sales meeting).
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Call Outreach Services for Risk Management Tool

5.0 May 20, 2020

The workflow was seamless, simple and effective. Direct involvement from the team lead was extremely valuable in testing and implementing outreach strategy. The flexibility with which decisions were taken and applied is a big asset for smart business looking to move quickly.
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2 of 2 Customer Service Outsourcing reviews are 5 stars

1 new review for Customer Service Outsourcing in past 6 months

Unknown avg. project cost

Customer Service Outsourcing PROJECT HIGHLIGHT

Customer Service Outsourcing for Sleepwear Company
5.0 — Scalemill provides customer service and operational support for a sleepwear company. The team manages order and returns processing and provides general administrative support. Read more
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United States (4) Germany (3) Pakistan (2) Switzerland (1) Türkiye (1) Ukraine (1)

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Berlin, Germany

Goslarer Platz 5
Berlin, Germany 10589
1

+13073571900

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