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Top Answering Service in Rochester

Ratings Updated: May 26, 2026

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0 Leaders 5 Contenders

5 Companies

Country: United States

State: New York

City: Rochester

Inbound Services: Answering services

List of the Top Rochester Answering Services Companies

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Moneypenny USA (formerly VoiceNation)

4.4 53 reviews
Verified

Undisclosed

< $25 / hr

50 - 249

Serves Rochester, NY

Services provided

80% Call Center Services

10% Customer Service Outsourcing

10% Sales Outsourcing

Focus Areas

63% Answering services

37% Virtual receptionist

Moneypenny USA (formerly VoiceNation) is a company specializing in Contact Center Services and Customer Support Services, including Inbound Call Center and Phone Support. Overall, 80% of reviews highlight their efficient call handling and personalized customer care, while some note areas for improvement in data management and communication consistency. Their adaptability and attentive service are frequently praised by clients.

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Reviews mention Customized support
Clients have expressed high satisfaction with VoiceNation's customized support, highlighting their willingness to adapt systems to meet specific operational needs. One client noted that VoiceNation developed a tailored call-in system for their medical staffing company, demonstrating flexibility and responsiveness. Communication is also praised, with quick responses to inquiries. Overall, the sentiment is overwhelmingly positive, with clients recommending VoiceNation for their readiness to create bespoke solutions, despite minor operational challenges.

Call Center Services for Medical Staffing and Recruiting Co.

5.0 Apr 8, 2022

I’ve never worked with another vendor, but VoiceNation is a one-stop-shop. It was very impressive how they built a custom system for us. There was some trial-and-error in the beginning, but they were able to adapt to our needs.
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0 of 1 reviews is 5 stars

1 new review for Call Center Services services

Less than $10,000 avg. project cost

Reviewed 1 time in the past 6 months
Recent reviews for Moneypenny USA highlight a generally positive sentiment, particularly praising their initial onboarding and customer service. Clients appreciated timely delivery of services, although some noted unexpected charges and inconsistent service quality over time. Specific feedback indicated a desire for improved ongoing customer support and clearer communication regarding terms of service. Overall, while the company demonstrates strong capabilities, there are areas identified for enhancement.
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Average Project Cost Breakdown

Less than $10,000 (41) $10,000 to $49,000 (8)

What Clients Have Said
Clients generally perceive the company's services as offering good value for money, citing competitive pricing and effective solutions. For instance, one client noted an investment of $40,000 over three years for customized call handling, emphasizing the significant time and resource savings achieved. Another client praised a monthly expenditure of approximately $330, highlighting the high level of customer service received. Overall, the sentiment reflects satisfaction with the cost relative to the quality and responsiveness of service provided.
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Direct2Market Sales Solutions

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Services provided

50% Call Center Services

25% Customer Service Outsourcing

25% Sales Outsourcing

Focus Areas

70% Answering services

30% Inbound appointment scheduling

Direct2Market Sales Solutions is an answering service company. They are headquartered in East Rochester, New York. Their team provides Call Center Services and Customer Service Outsourcing.
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Action Telephone

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Services provided

70% Call Center Services

30% Customer Service Outsourcing

Focus Areas

50% Answering services

25% Inbound appointment scheduling

25% Virtual receptionist

Action Telephone, a call center service, focuses on Call Center Services and Customer Service Outsourcing. The firm is based in Rochester, New York.
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Asset Compliant Solutions

Not yet reviewed

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Asset Compliant Solutions, a call center company, is headquartered in Cheektowaga, New York. Their services include Call Center Services.
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All Calls Matter

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Services provided

80% Call Center Services

20% Customer Service Outsourcing

Focus Areas

40% Answering services

40% Virtual receptionist

20% Inbound appointment scheduling

All Calls Matter, a small call center company, is in Kenmore, New York. Their services include Call Center Services and Customer Service Outsourcing.
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Abbott Answering Service

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Services provided

100% Call Center Services

Focus Areas

100% Answering services

Established in 1948, Abbott Answering Service is a small call center service. Their team focuses on Call Center Services.
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Clutch Leaders Matrix

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Focus (x-axis)

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Ability to Deliver considers three criteria:

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List of the Top Rochester Answering Services Companies

Direct2Market Sales Solutions

Undisclosed

Undisclosed

10 - 49

East Rochester, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

50% Call Center Services

70% Answering services

50% Other

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Action Telephone

Undisclosed

Undisclosed

10 - 49

Rochester, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

70% Call Center Services

50% Answering services

30% Other

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Asset Compliant Solutions

$1,000+

< $25 / hr

10 - 49

Cheektowaga, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

100% Answering services

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All Calls Matter

Undisclosed

Undisclosed

10 - 49

Kenmore, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

80% Call Center Services

40% Answering services

20% Other

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Abbott Answering Service

Undisclosed

Undisclosed

10 - 49

Buffalo, NY

Ability to deliver

0/40.0

0/20 Reviews

0/10 Clients & Experience

0/10 Market Presence

Service focus

100% Call Center Services

100% Answering services

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Top Answering Service in Rochester

List of the Top Rochester Answering Services Companies

Reviews mention Customized support

Call Center Services for Medical Staffing and Recruiting Co.

Reviewed 1 time in the past 6 months

Average Project Cost Breakdown

What Clients Have Said

Tell us what you need — we’ll match you with top agencies in minutes.

Why Trust Clutch

List of the Top Rochester Answering Services Companies

Latest Answering Services Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties