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Home Call Centers Order Processing Phone Support Services Canada Alberta Calgary

Top Phone Support Services in Calgary

Ratings Updated: April 2, 2026
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3 Leaders 3 Contenders

6 Companies

Country: Canada
Province: Alberta
City: Calgary
Customer Service Outsourcing: Phone Support Services

List of the Top Calgary Customer Service Phone Support Companies

  • SureCall Contact Centers Logotype

    4.8 13 reviews
    $5,000+
    $50 - $99 / hr
    250 - 999
    Calgary, Canada

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    64% Phone Support Services
    20% Chat Support Services
    16% Order Processing & Taking

    SureCall Contact Centers is a Customer Service BPO specializing in Overflow Call Volume management. They are commended for their flexibility and cultural fit, with 100% of reviewers noting their reliable service delivery and timely communication. Clients appreciate their cost-effective solutions and prompt responsiveness, highlighting their effectiveness in outsourced customer support.

    See all 13 projects

    Reviews mention Communicative

    Clients consistently commend SureCall for their exceptional communication skills. One client noted their responsiveness and flexibility, stating, "They respond quickly and fix them immediately." Another highlighted the professionalism of their representatives, mentioning, "They always listen and check-in with me." Overall, the sentiment reflects a high level of satisfaction with SureCall's communication, with clients appreciating their proactive follow-ups and efficient information exchanges, reinforcing their reputation as a reliable partner.
    • Voice Services for Government Organization
      5.0 Oct 5, 2020

      Every time I call SureCall, they get my name and phone number right away, just in case we get disconnected. I find that to be the most important, because I never have to explain what I need more than once. It’s super beneficial to me. Also, they always listen and check-in with me. They’re great at follow-ups, which is something I really appreciate. SureCall is one of the most professional companies I know of. They’re very attentive, they have great follow up, and great communication skills.

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Financial Services Co

    5.0 — SureCall provided call center services for a financial services company. The team handled the client's overflow call volume.  Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Client feedback indicates that SureCall provides excellent value for money, with many highlighting their competitive pricing and effective service delivery. One client noted they selected SureCall due to a 'great culture fit' and 'good value for cost.' Another emphasized their 'reasonable price' and customization that met their needs well. Overall, the sentiment is overwhelmingly positive, with clients appreciating the quality of service relative to the costs incurred.
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    Canada (6) United States (4)
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  • Line One Contact Centres Inc Logotype

    4.3 3 reviews
    $1,000+
    Undisclosed
    250 - 999
    Calgary, Canada

    Services provided

    25% Customer Service Outsourcing
    35% Call Center Services
    20% IT Managed Services +2
    10% Back Office Outsourcing
    10% Business Consulting

    Focus Areas

    80% Phone Support Services
    10% Chat Support Services
    10% Email Support Services

    Line One Contact Centres Inc is a customer service company specializing in outsourced call center and IT help desk services. The company consistently achieves a 90% call answer rate and maintains low error margins, with reviewers highlighting their flexibility, excellent service, and responsive project management. Approximately 100% of reviews reflect positive feedback on their adaptability and performance.

    See all 3 projects

    Reviews mention Honest

    Clients express a strong sentiment of honesty regarding Line One Contact Centres Inc, highlighting their open communication and straightforwardness in addressing issues. One client noted, 'there's no beating around the bush when it comes to addressing issues,' emphasizing the team's commitment to finding effective solutions. Overall, clients appreciate the transparent collaboration, which fosters a productive partnership and contributes to continuous improvement.
    • Technical & Operational Support for Vehicle Manufacturer
      4.0 Apr 21, 2021

      Line Once Contact Centres Inc is a highly flexible team. We’re not a simple business to deal with because we make frequent adjustments to continue our processes, so what really differentiates their team is their open and honest communication with us. There’s no beating around the bush when it comes to addressing issues because their team always dwells on finding the best solutions — that’s really their strong suit.

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    Industry Experience

    Line One Contact Centres Inc has demonstrated expertise across various industries, including real estate, nonprofit, and consumer products. Feedback highlights their strengths in providing responsive IT help desk services for real estate, reliable 24/7 call center support for nonprofits, and effective multilingual customer service for consumer products. Overall sentiment is highly positive, with clients praising their flexibility, organizational skills, and proactive communication, making them a suitable partner for projects in these sectors.

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    Select Industry to see insights

    Real estate Nonprofit Consumer Products

    More responsive than most other service providers

    Line One Contact Centres Inc is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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    Review Rating from Clients

    4.5/5.0

    Quality

    4.5

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Reviewers in Calgary commend Line One Contact Centres for their consistent, high-quality IT help desk services since 2015, managing complex support needs efficiently. Their responsive, well-organized team maintains excellent service levels, even amid technological changes, at a reasonable cost.
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  • Virtual Gurus Logotype

    4.3 15 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada

    Services provided

    20% Customer Service Outsourcing
    45% Back Office Outsourcing
    20% Social Media Marketing +1
    15% Transcription

    Focus Areas

    50% Phone Support Services
    50% Chat Support Services

    Virtual Gurus is a Customer Support Outsourcing company offering remote administrative and customer care services. Reviews indicate a mixed performance, with one client praising a 40-60% reduction in administrative hours, while another reported unmet objectives and poor communication. Approximately 50% of reviews mention positive outcomes regarding their virtual assistants' effectiveness.

    See all 15 projects

    Industry Experience

    Virtual Gurus has received positive feedback across various industries including Legal, Consulting, Hospitality, Advertising, Energy, Retail, Real Estate, and Healthcare. Clients commend their efficiency in administrative tasks, responsiveness, and cultural alignment, particularly noting improvements in organization and productivity. The overall sentiment is favorable, especially in Consulting and Real Estate, where clients report enhanced operational efficiency and project management success. However, feedback from IT Services indicates room for improvement in service quality and communication.

    Read All Reviews

    Select Industry to see insights

    Legal Consulting Hospitality & leisure Advertising & marketing Energy & natural resources Retail Real estate Healthcare Business services IT Services

    Average Project Cost Breakdown

    Less than $10,000 (10) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive Virtual Gurus as offering good value for money, with several reviews highlighting competitive pricing and effective service. One client noted, "Good value for cost," while another emphasized, "Incredible value for the cost." However, there were some mixed experiences, particularly regarding service consistency and communication. Overall, the sentiment leans positively, with many clients appreciating the financial fit and efficiency provided by their virtual assistants.
    Read All Reviews

    View projects from:

    Canada (10) United States (4)

    Review Rating from Clients

    5.0/5.0

    Quality

    5.0

    Schedule

    5.0

    Cost

    5.0

    Willing to Refer

    5.0

    Virtual Gurus in Calgary are recognized for delivering consistent customer support and data activities, with a focus on high-quality talent and smooth onboarding. Clients commend their adaptability, effective communication, and the ability to handle evolving support needs efficiently.
    Read Local Reviews
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  • Korfshore Inc Logotype

    Not yet reviewed

    $10,000+
    < $25 / hr
    10 - 49
    Calgary, Canada

    Services provided

    20% Customer Service Outsourcing
    10% Accounting
    10% Back Office Outsourcing +7
    10% Custom Software Development
    10% Finance & Accounting Outsourcing (FAO)
    10% IT Staff Augmentation
    10% Robotics Process Automation
    10% Staffing
    5% AI Consulting
    5% AI Development

    Focus Areas

    30% Phone Support Services
    30% Chat Support Services
    20% Email Support Services +1
    20% Order Processing & Taking

    Korfshore Inc, a Customer Service Outsourcing company, is headquartered in Calgary, Canada. They offer Customer Service Outsourcing and IT staff augmentation.

    Read more
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  • The Organized Keener Logotype

    Not yet reviewed

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Calgary, Canada

    Services provided

    10% Customer Service Outsourcing
    10% Document Digitization & Management
    10% Event Marketing +13
    10% Print Design
    5% Back Office Outsourcing
    5% Branding
    5% Business Consulting
    5% Call Center Services
    5% Commercial Property Management
    5% E-Commerce Development
    5% Graphic Design
    5% Logo
    5% Other Digital Marketing
    5% Social Media Marketing
    5% Web Design
    5% Web Development

    Focus Areas

    10% Phone Support Services
    40% Email Support Services
    25% Chat Support Services +1
    25% Order Processing & Taking

    The Organized Keener is an Event Marketing company established in 2019. Headquartered in Calgary, Canada, the team specializes in Event Marketing and Print Design.

    Read more
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  • Viiz Communications Logotype

    Not yet reviewed

    Undisclosed
    Undisclosed
    50 - 249
    Calgary, Canada

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    100% Phone Support Services

    Viiz Communications is a Customer Service Outsourcing company. The team is located in Calgary, Canada, and their services include Customer Service Outsourcing.

    Read more
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1 SureCall Contact Centers
2 Line One Contact Centres Inc
3 Virtual Gurus

List of the Top 3 Calgary Customer Service Phone Support Companies

  1. SureCall Contact Centers Logotype

    SureCall Contact Centers

    $5,000+
    $50 - $99 / hr
    250 - 999
    Calgary, Canada

    Ability to deliver

    33.7/40.0
    16.4/20 Reviews
    9.8/10 Clients & Experience
    7.5/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    64% Phone Support Services
    80% Other
    View Profile Visit Website
  2. Line One Contact Centres Inc Logotype

    Line One Contact Centres Inc

    $1,000+
    Undisclosed
    250 - 999
    Calgary, Canada

    Ability to deliver

    26.1/40.0
    14/20 Reviews
    7.2/10 Clients & Experience
    4.9/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    80% Phone Support Services
    75% Other
    View Profile Visit Website
  3. Virtual Gurus Logotype

    Virtual Gurus

    $1,000+
    $25 - $49 / hr
    10 - 49
    Calgary, Canada

    Ability to deliver

    29.6/40.0
    14.4/20 Reviews
    7.4/10 Clients & Experience
    7.8/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Phone Support Services
    80% Other
    View Profile Visit Website
  4. Korfshore Inc Logotype

    Korfshore Inc

    $10,000+
    < $25 / hr
    10 - 49
    Calgary, Canada

    Ability to deliver

    4/40.0
    0/20 Reviews
    0/10 Clients & Experience
    4/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    30% Phone Support Services
    80% Other
    View Profile Visit Website
  5. The Organized Keener Logotype

    The Organized Keener

    Undisclosed
    $25 - $49 / hr
    2 - 9
    Calgary, Canada

    Ability to deliver

    6.4/40.0
    0/20 Reviews
    2.4/10 Clients & Experience
    4/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    10% Phone Support Services
    90% Other
    View Profile Visit Website
  6. Viiz Communications Logotype

    Viiz Communications

    Undisclosed
    Undisclosed
    50 - 249
    Calgary, Canada

    Ability to deliver

    0/40.0
    0/20 Reviews
    0/10 Clients & Experience
    0/10 Market Presence

    Service focus

    100% Customer Service Outsourcing
    100% Phone Support Services
    View Profile Visit Website

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