- 18 of 50 Call Center Services reviews are 5 stars
- Less than $10,000 avg. project cost
Call Center Services PROJECT HIGHLIGHT
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Moneypenny USA (formerly VoiceNation) is a customer service center specializing in contact center services, including phone support and call handling. Reviews highlight their adaptability, with 90% of users praising their responsiveness and custom solutions. Clients appreciate their efficient management, though some suggest enhancements in data management and service integration. Overall, Moneypenny USA is commended for professionalism and effective telephonic support.
Call Center Services PROJECT HIGHLIGHT
5.0 — Moneypenny USA (Formerly Voice Nation) offers call center services to a government-fund nonprofit organization. They answer customer calls and send their information to the client so that they can Read more
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Prialto is a company specializing in Customer Support Services, offering Contact Center Services including scheduling, executive support, and handling customer inquiries. The feedback from clients is overwhelmingly positive, with approximately 95% noting their seamless integration, responsiveness, and proactive support. Many reviewers appreciate their ability to provide backup support, ensuring continuity and reliability, with unique commendations for their investment in client success and enterprise-level security.
Clients consistently praise Prialto for their excellent project management, highlighting their clear and structured approach. For instance, one client noted the 'strong communications from the start' and the timely delivery of tasks. Another emphasized the impressive management structure, with a great manager overseeing team members. Overall, the sentiment reflects high satisfaction regarding responsiveness and organization, with clients appreciating the seamless integration of Prialto's services into their operational workflows.
Their management structure was impressive. Great manager to oversee actual team member.
Ellie is trusted to communicate directly with my clients, and it brings me joy to see the warmth my clients and contacts express in their little messages back and forth with Ellie about my scheduling: her professionalism and excellence engenders a delightfully warm response from my contacts. We have always hit our major committed dates, but with Ellie’s help we have significantly improved our on-time delivery rate of flexible and optional (above and beyond) projects.
Their project management style is solid. We manage tasks using Microsoft Office. For communication, we use Microsoft Teams, WhatsApp, email, and phone.
The managed service has been a game changer—it allows me to leverage Prialto’s best practices, helping me get the support I need more quickly and easily. The engagement manager provides exceptional service. The assistant and backup assistant work seamlessly together to ensure everything runs smoothly. It’s been a great delegation tool which allows me to focus on larger, high-priority projects.
Yes, they have been amazing. Very timely in communication and on top of administrative tasks.
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Call Center Services PROJECT HIGHLIGHT
5.0 — Prialto provides virtual assistant services for a mental health counseling firm. The team schedules patients, sets up portal accounts, and answers new patients' questions. Read more
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Recent reviews for Prialto reflect a strong overall sentiment of satisfaction among clients, highlighting their responsiveness, effective communication, and ability to adapt to changing needs. Notably, clients praised the seamless integration of backup assistants, ensuring continuity of service. One client emphasized the 'fantastic' support received, while another noted that Prialto's processes allowed them to focus on strategic initiatives. Overall, clients endorse Prialto for their diligence, organization, and alignment with company values.
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Xtendo Group | BPO is a midsize cloud consulting & SI company headquartered in Montevideo, Uruguay. The team specializes in cloud consulting & SI and Customer Service Outsourcing.
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Lazos Contact Center is a call center. Their team is headquartered in Montevideo, Uruguay and Salto, Uruguay and specializes in Call Center Services and Search Engine Optimization.
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Answering service company Expand Omnichannel Customer Journey Software specializes in Call Center Services and SMS Marketing. They are located in Montevideo, Uruguay.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
Ability to deliver
Service focus
Ability to deliver
Service focus
Ability to deliver
Service focus
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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