Top Customer Support Services in Portugal
1 Leaders 15 Contenders
20 Companies
List of the Top Portugal Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves PortugalServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
40% Customer Service Outsourcing35% Content Moderation Services25% Data Annotation ServicesSee all 5 projectsConectys is a Customer Service BPO specializing in multilingual customer support and call center solutions. Reviews highlight their timely, responsive communication and effective project management, with 100% of reviewers commending their prompt delivery and ownership. Some suggest improvements in automation and quicker backfilling of key roles, indicating a focus on continuous enhancement.
1 of 3 reviews are 5 stars2 new reviews for Customer Service Outsourcing services$50,000 – $199,999 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Conectys has received positive feedback over the last six months, with clients highlighting their timely and responsive project management. One client noted their impressive multilingual support capabilities and flexibility in scaling operations. Another emphasized the effectiveness of their leadership team, achieving over 96% of KPIs. However, some clients suggested improvements in automation and quicker issue flagging. Overall, the sentiment reflects satisfaction with Conectys's service delivery and alignment with client needs.Was this helpful?
Industry Experience
Conectys has demonstrated strong expertise in the Information Technology and Financial Services industries, providing multilingual customer support and technical services across various regions. Clients have praised their timely communication, proactive management, and ability to meet operational targets, particularly in content moderation and customer service. Overall, feedback reflects a positive sentiment, highlighting their adaptability and effectiveness in delivering quality support in diverse languages and locations, making them a suitable partner for companies seeking similar solutions.
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Information technology Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Conectys is frequently noted for providing good value for the cost, as several clients highlighted that their pricing fit within budget while still delivering quality service. For instance, a client from a financial services company remarked that Conectys offered good value for their multilingual support. Another review emphasized that Conectys was chosen for their competitive pricing and alignment with project needs, reinforcing the overall sentiment of cost-effectiveness and value.Was this helpful?
See All Locations (8)Lisboa, Portugal
Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120401 - 500
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$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +1 service5% Sales OutsourcingSee all 51 projectsEverhelp is a Customer Service Outsourcing company specializing in multilingual support services for various industries, including logistics, technology, and hospitality. Reviews indicate a strong emphasis on proactive problem-solving and efficient communication, with 95% of clients noting improvements in response times and customer satisfaction. Additionally, 85% of reviewers highlighted their seamless integration and project management capabilities.
3 of 3 reviews are 5 stars1 new review for Customer Service Outsourcing services$10,000 – $49,000 avg. project costRead 3 Recent ReviewsReviewed 3 times in the past 6 months
Everhelp has received positive feedback over the last six months, with clients highlighting significant improvements in customer support metrics. One client noted a reduction in average response times from nine hours to under one hour, and a rise in customer satisfaction from 78% to 92%. Another client praised Everhelp's ability to manage peak season demands effectively, achieving a first-contact resolution rate of 84%. Overall, clients appreciate Everhelp's proactive communication and operational insights, although a few suggested enhancements in reporting details.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Everhelp is praised for its cost-effectiveness and overall value for money, with multiple clients noting that the pricing fits their budgets. One client highlighted the significant improvement in response times and customer satisfaction, attributing this success to Everhelp's efficient services, which provided high-quality support without increasing internal costs. Another mentioned the good value for cost, reinforcing the sentiment that Everhelp delivers strong results for the investment made.Was this helpful?
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This provider is fluent in 22 languages:
- English
- Spanish
- Portuguese
- German
- French
- Italian
- Polish
- Ukrainian
- Romanian
- Dutch
- Czech
- Serbian
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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See All Locations (4)Lisboa, Portugal
Avenida Duque de Loulé 110
Lisboa, Portugal 1050-093101 - 150
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$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing20% Content Moderation Services10% Back Office Outsourcing +5 services10% Call Center Services10% Data Annotation Services10% PEO/Employee Leasing10% Sales Outsourcing10% Social Media MarketingSee all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
Reviews mention Helpful
Clients have expressed high satisfaction with Enshored's flexibility and ability to adapt to various communication channels. One client highlighted their effective management of the CRM ticketing system, ensuring timely responses and customer satisfaction. Feedback emphasized the team's capacity to operate independently while aligning with the client's brand voice. The partnership has been deemed invaluable, particularly during periods of change, showcasing Enshored's commitment to providing exceptional customer experience and support.-
BPO & Email Support Services for Multi-Content Platform
5.0 Feb 5, 2025Even during times of uncertainty or change in leadership, they’ve experienced those waves with us and have been able to provide support. Additionally, Alex is always very happy to assist me, even when I’m slightly confused about direction. She provides advice and lets me know what they can provide us with. I’ve found myself being alleviated of things that I wasn’t expecting to be alleviated of.
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Industry Experience
Enshored has demonstrated expertise across various industries, including Arts, Entertainment & Music, Supply Chain, IT, Advertising & Marketing, Financial Services, Hospitality & Leisure, and Education. Clients commend their flexibility, integration, and quality of service, highlighting strengths in customer support, data management, and project execution. Overall sentiment remains positive, with notable success in enhancing operational efficiency and delivering exceptional customer experiences, making Enshored a strong candidate for companies in need of BPO and operational support.
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Business services Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Advertising & marketing Software Financial services Education Hospitality & leisure Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express positive sentiments regarding Enshored's cost and value for money. For example, a customer from Skybound Entertainment emphasized that Enshored provided exceptional value by enhancing customer experience without increasing headcount, saving costs significantly. Another client from ShineX noted that Enshored's services allowed them to provide affordable solutions, resulting in substantial cost savings. Overall, feedback indicates that Enshored offers competitive pricing while delivering high-quality services, making them a favorable choice for various business needs.Was this helpful?
See All Locations (5)Lisboa, Portugal
Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-13150 - 75
+351 963 843 380
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing20% Recruiting +2 services20% Recruitment Process Outsourcing10% StaffingSee all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
Industry Experience
VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & BeverageWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.Was this helpful?
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
70% Customer Service Outsourcing10% Accounting10% Back Office Outsourcing +2 services5% Finance & Accounting Outsourcing (FAO)5% HR ConsultingAltice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
25% Customer Service Outsourcing40% Call Center Services35% Back Office OutsourcingFounded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
Read moreSee All Locations (2)Lisboa, Portugal
Avenida 5 de Outubro
Lisboa, Portugal 1050 059301 - 400
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$5,000+$25 - $49 / hr10 - 49Maia, Portugal
Services provided
15% Customer Service Outsourcing20% Call Center Services20% Content Moderation Services +4 services15% Back Office Outsourcing10% Corporate Relocation10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)Launched in 2020, Kyniska is a small Content Moderation Services company. Their services include Content Moderation Services and Call Center Services.
Read moreSee All Locations (2)Maia, Portugal
Rua do Verdelho 333
Maia, Portugal 4470-82521 - 30
910831173
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$1,000+$25 - $49 / hr2 - 9Maia, Portugal
Services provided
20% Customer Service Outsourcing30% Sales Outsourcing20% CRM Consulting and SI +2 services20% Call Center Services10% IT Strategy ConsultingPipeSpike - Lead Generation Experts is a Sales Outsourcing company founded in 2017. The agency focuses on Sales Outsourcing and CRM consulting and SI, and is small.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing20% Call Center Services +1 service10% Sales OutsourcingConnecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing80% Call Center ServicesEVA Global, a call center service, provides Call Center Services and Customer Service Outsourcing. The agency is based in Lisboa, Portugal.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingVentask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
30% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +1 service15% Back Office OutsourcingCluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingPluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Leça da Palmeira, Portugal
Services provided
20% Customer Service Outsourcing20% AI Development20% Document Digitization & Management +3 services20% Sales Outsourcing10% Back Office Outsourcing10% HR OutsourcingIn Leça da Palmeira, Portugal and Lisboa, Portugal, TBFILES is an AI firm. They offer Artificial Intelligence and Document Digitization & Management.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Call Center Services20% Business Consulting +1 service10% Finance & Accounting Outsourcing (FAO)Codeactivos Portugal is a call center company. Launched in 2007, the team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Services provided
60% Customer Service Outsourcing25% IT Managed Services15% Business ConsultingCustomer Service Outsourcing company FIXATE focuses on Customer Service Outsourcing and IT managed services. They were founded in 2024.
Read moreSee All Locations (4)Casal de Cambra, Portugal
Avenida de Lisboa
Casal de Cambra, Portugal 2605-7912 - 5
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
10% Customer Service Outsourcing60% Call Center Services10% HR Outsourcing +2 services10% Recruiting10% Sales OutsourcingYOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
10% Customer Service Outsourcing30% HR Consulting10% Back Office Outsourcing +5 services10% Call Center Services10% HR Outsourcing10% Recruiting10% Sales Outsourcing10% StaffingKelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +2 services10% Back Office Outsourcing10% Recruitment Process OutsourcingEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchEssentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (3)Lisboa, Portugal
Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-09416 - 20
+34610428617
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UndisclosedUndisclosed10,000+Braga, Portugal
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Braga, Portugal
Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-3192001 - 5000
+351 21 843 5031
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List of the Top 1 Portugal Customer Support Companies
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Ability to deliver
20.1/40.016.4/20 Reviews0.7/10 Clients & Experience3/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$250,000+< $25 / hr250 - 999Lisboa, Portugal
Ability to deliver
4.3/40.00/20 Reviews0/10 Clients & Experience4.3/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
4.1/40.00/20 Reviews0/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
34.1/40.020/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$5,000+$25 - $49 / hr10 - 49Maia, Portugal
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+$25 - $49 / hr2 - 9Maia, Portugal
Ability to deliver
3.4/40.00/20 Reviews0/10 Clients & Experience3.4/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
21.4/40.016/20 Reviews0.6/10 Clients & Experience4.8/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Leça da Palmeira, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Ability to deliver
3.7/40.00/20 Reviews0/10 Clients & Experience3.7/10 Market PresenceService focus
60% Customer Service Outsourcing40% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other
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