Top Customer Support Services in Portugal
1 Leaders 15 Contenders
20 Companies
List of the Top Portugal Customer Support Companies
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$1,000+< $25 / hr1,000 - 9,999Serves PortugalServices provided
25% Customer Service Outsourcing20% Call Center Services15% Back Office Outsourcing +4 services10% Content Moderation Services10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)10% Sales OutsourcingSee all 28 projectsHugo Inc. | Top CX Provider is a leading Customer Support Outsourcing firm, offering services such as Call Center Outsourcing and Customer Service BPO. The company is highly praised for its efficient project management and adaptability, with 100% of reviewers appreciating their seamless communication and integration into business processes. Their capacity to scale and maintain high service quality is consistently highlighted, contributing to improved customer satisfaction and operational efficiency.
Reviews mention Well-organized projects
Client feedback highlights Hugo Inc.'s exceptional organizational skills in project management. A media company noted the seamless onboarding process, stating, "it felt very natural" and praised their ability to deliver projects in under three weeks. Similarly, a financial services firm commended Hugo for their timely execution and adaptability, which transformed their customer support operations. Overall, clients express high satisfaction with Hugo's structured approach, contributing to efficient project outcomes and effective communication.-
Outsourced Accounting & Content Writing for IT Services Firm
4.5 Sep 11, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Digital Strategy for Environmental Solutions Platform
5.0 Aug 29, 2023We had an onboarding session that lasted 1 week and then on-going meetings and conversations depending on project timelines. Their onboarding documentation was very thorough and easy to follow.
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Accounting Services for Marketing & Venture Capital Firm
5.0 Aug 24, 2023They actively listened to our project requirements and expectations, ensuring a mutual understanding before proceeding. Regular check-ins and progress updates were the norm, creating a sense of transparency that instilled confidence.
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Staff Aug & Content Moderation for Blockchain Technology Co
5.0 Aug 23, 2023Their onboarding was top-notch, ensuring a smooth start. Communication flowed effortlessly via a dedicated Slack channel and email. Most impressive was their eagerness to excel – consistently going above and beyond expectations and coming up with ways to improve.
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Customer Support for FinTech Organization
5.0 Aug 23, 2023Their effective communication, timely execution, adaptability, resource allocation, and problem-solving abilities ensured that our shared objectives were consistently met. Their proficiency in these areas elevated them from being just a service provider to a strategic partner.
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Industry Experience
Hugo Inc. has received positive feedback across various industries, including Financial Services, eCommerce, Automotive, Information Technology, Gaming, Media, and Advertising & Marketing. Clients commend their expertise in enhancing customer support, streamlining operations, and driving revenue growth. In Financial Services, they excel at global customer experience management; in eCommerce, they improve back-office efficiency. Their adaptable project management and commitment to quality have resulted in measurable outcomes such as increased transaction volume and improved customer satisfaction, making them a reliable partner for businesses seeking growth and operational excellence.
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Media Information technology Financial services eCommerce Food & Beverages Automotive Environmental Services Advertising & marketing Gaming SoftwareWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently commend Hugo Inc. for providing excellent value for money, noting that their services align well with project costs. For instance, a CMO highlighted Hugo's 'good value for cost' in scaling customer experience infrastructure, while a Head of Finance remarked on their 'great culture fit' and 'good value for cost.' Overall, the sentiment reflects satisfaction with the pricing relative to the quality and impact of services delivered, reinforcing Hugo's reputation as a cost-effective partner.Was this helpful?
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This provider is fluent in 54 languages:
- Mandarin
- English
- Spanish
- Arabic
- Bengali
- Hindi
- Russian
- Portuguese
- Japanese
- German
- Javanese
- Korean
This provider is available in 38 time zones:
- Colombia Time (COT)
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Gulf Standard Time (GST)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
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$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
40% Customer Service Outsourcing35% Content Moderation Services25% Data Annotation ServicesSee all 5 projectsConectys is a Customer Service BPO specializing in multilingual customer support and call center solutions. Reviews highlight their timely, responsive communication and effective project management, with 100% of reviewers commending their prompt delivery and ownership. Some suggest improvements in automation and quicker backfilling of key roles, indicating a focus on continuous enhancement.
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Conectys is frequently noted for providing good value for the cost, as several clients highlighted that their pricing fit within budget while still delivering quality service. For instance, a client from a financial services company remarked that Conectys offered good value for their multilingual support. Another review emphasized that Conectys was chosen for their competitive pricing and alignment with project needs, reinforcing the overall sentiment of cost-effectiveness and value.Was this helpful?
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This provider is fluent in 13 languages:
- Mandarin
- English
- Spanish
- Arabic
- Russian
- Portuguese
- German
- French
- Turkish
- Cantonese
- Italian
- Polish
This provider is available in 32 time zones:
- Near East Time (NET)
- Middle East Time (MET)
- China Taiwan Time (CTT)
- Brazil Eastern Time (BET)
- Greenwich Mean Time (GMT)
- India Standard Time (IST)
- Japan Standard Time (JST)
- Midway Islands Time (MIT)
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See All Locations (8)Lisboa, Portugal
Rua Coronel Bento Roma, 4
Lisboa, Portugal 1700-120401 - 500
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$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
65% Customer Service Outsourcing15% Back Office Outsourcing15% Call Center Services +1 service5% Sales OutsourcingSee all 48 projectsEverHelp is a Customer Service BPO company specializing in Outsourced Customer Support and Call Center Solutions. Their reviews highlight a consistent theme of high-quality service, with 100% of testimonials praising their structured project management and ability to improve response times significantly. Approximately 90% of reviewers commend EverHelp for their proactive problem-solving and clear communication.
Reviews mention Transparent
Clients have consistently praised EverHelp for their transparency and effective communication. One client noted that the EverHelp team was 'transparent and highly organized,' adapting quickly to changes while maintaining close contact. Another highlighted their 'detailed transparent end-to-end analytics for each stakeholder level,' which facilitated informed decision-making. Overall, the sentiment reflects a strong appreciation for EverHelp's openness and responsiveness, contributing positively to the client experience.-
Call Center Services for Global Tech Company
5.0 Oct 9, 2023I would highlight 3 key things: detailed transparent end-to-end analytics for each stakeholder level, recruitment excellence from cultural fit to onboarding process, and product-oriented approach where the agents also help our marketing, product marketing, payment, QA, and development teams to both incorporate customers' feedback into their roadmaps and make quick intra-day bug fixes if needed.
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Back Office Outsourcing for Fitness Apparel Company
5.0 May 15, 2025The EverHelp team was transparent and highly organized. They quickly adapted to any of our changes and always kept in touch. EverHelp did a great job overall. If we had to suggest one area for improvement, it would be to offer more regular updates or proactive ideas on how to improve our support processes.
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1 of 1 reviews is 5 starsUnknown avg. project costRead 1 Recent ReviewReviewed 1 time in the past 6 months
Everhelp has received positive feedback in recent reviews, highlighting its effective support solutions and operational efficiency. A client noted a 45% reduction in unresolved tickets and improved onboarding experiences due to Everhelp's proactive approach and multilingual support. The project management was described as reliable, with timely delivery of milestones and clear communication. While the initial onboarding phase took longer than anticipated, the overall collaboration was smooth, indicating a strong alignment with client needs and expectations.Was this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients consistently highlight EverHelp's competitive pricing and exceptional value for money. Many reviews note that the company's pricing aligns well with client budgets while delivering high-quality support services. For instance, one client remarked on EverHelp's 'good value for cost' and 'great culture fit.' Overall sentiment reflects satisfaction with the balance of affordability and quality, with clients appreciating the tangible improvements in customer satisfaction and operational efficiencies achieved through their partnership.Was this helpful?
See All Locations (4)Lisboa, Portugal
Avenida Duque de Loulé 110
Lisboa, Portugal 1050-093101 - 150
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$50,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing20% Content Moderation Services10% Back Office Outsourcing +5 services10% Call Center Services10% Data Annotation Services10% PEO/Employee Leasing10% Sales Outsourcing10% Social Media MarketingSee all 11 projectsEnshored is a Customer Service BPO specializing in Customer Support Outsourcing and back-office operations. The company is praised for its tailored solutions, delivering services such as data entry and customer service with over 90% SLA compliance. Clients appreciate Enshored’s proactive project management and independence, with no significant areas for improvement noted in reviews.
Reviews mention Easy to work with
Clients consistently express that Enshored is easy to work with, highlighting their no-drama attitude and strong communication skills. One client noted, 'Enshored's project management is phenomenal,' while another emphasized their 'personable' resources and quality focus. Overall, the sentiment surrounding their ease of collaboration is overwhelmingly positive, with clients appreciating their responsiveness and capability in handling diverse tasks effectively.-
Task Automation & Data Gathering for Fintech Company
5.0 Nov 19, 2021They have consistency, and their communication skills and obsession over quality are impressive. Their services are truly convenient, and working with their team is easy. I’ve dealt with a couple of organizations before, but Enshored's communication style and capabilities are top-notch.
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Industry Experience
Enshored has demonstrated expertise across various industries, including Arts, Entertainment & Music, Supply Chain, IT, Advertising & Marketing, Financial Services, Hospitality & Leisure, and Education. Clients commend their flexibility, integration, and quality of service, highlighting strengths in customer support, data management, and project execution. Overall sentiment remains positive, with notable success in enhancing operational efficiency and delivering exceptional customer experiences, making Enshored a strong candidate for companies in need of BPO and operational support.
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Business services Arts, entertainment & music Supply Chain, Logistics, and Transport Information technology Advertising & marketing Software Financial services Education Hospitality & leisure Consumer ProductsWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients generally express positive sentiments regarding Enshored's cost and value for money. For example, a customer from Skybound Entertainment emphasized that Enshored provided exceptional value by enhancing customer experience without increasing headcount, saving costs significantly. Another client from ShineX noted that Enshored's services allowed them to provide affordable solutions, resulting in substantial cost savings. Overall, feedback indicates that Enshored offers competitive pricing while delivering high-quality services, making them a favorable choice for various business needs.Was this helpful?
See All Locations (5)Lisboa, Portugal
Rua Julieta Ferrão, n.º 10, Piso 13.º B 1600-131 LISBOA Portugal
Lisboa, Portugal 1600-13150 - 75
+351 963 843 380
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Services provided
25% Customer Service Outsourcing25% Back Office Outsourcing20% Recruiting +2 services20% Recruitment Process Outsourcing10% StaffingSee all 5 projectsMFAgency is a specialized administrative support company offering services in data entry and administrative assistance. Reviews highlight a 100% positive feedback rate, emphasizing their time-saving capabilities, timely project delivery, and personalized approach. Clients appreciate their excellent communication and alignment with company values, with no noted areas for improvement.
Industry Experience
VELTRI has received positive feedback primarily in the Food & Beverage industry, where they demonstrated expertise in administrative assistance and data management. Clients appreciated their personalized approach, timely delivery, and strong communication. The overall sentiment is favorable, highlighting VELTRI's strengths in enhancing operational efficiency and supporting business growth. Potential clients in the Food & Beverage sector can expect valuable support tailored to their specific needs.
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Food & BeverageWas this helpful?
Average Project Cost Breakdown
Read All ReviewsWhat Clients Have Said
Clients have expressed satisfaction with VELTRI's value for money, highlighting a strong alignment between quality and cost. One client noted the 'good value for cost' and appreciated the company's ability to save time on administrative tasks, which contributed to business growth. Overall, the sentiment is positive, with feedback indicating that VELTRI delivers high-quality services while maintaining reasonable pricing, with no suggested improvements from clients.Was this helpful?
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$250,000+< $25 / hr250 - 999Lisboa, Portugal
Services provided
70% Customer Service Outsourcing10% Accounting10% Back Office Outsourcing +2 services5% Finance & Accounting Outsourcing (FAO)5% HR ConsultingAltice Empresas is a Customer Service Outsourcing company based in Lisboa, Portugal. Launched in 1990, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
25% Customer Service Outsourcing40% Call Center Services35% Back Office OutsourcingFounded in 2020, Otonomee is a call center company. The agency provides Call Center Services and Back Office Outsourcing, and is midsize.
Read moreSee All Locations (2)Lisboa, Portugal
Avenida 5 de Outubro
Lisboa, Portugal 1050 059301 - 400
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$5,000+$25 - $49 / hr10 - 49Maia, Portugal
Services provided
15% Customer Service Outsourcing20% Call Center Services20% Content Moderation Services +4 services15% Back Office Outsourcing10% Corporate Relocation10% Data Annotation Services10% Finance & Accounting Outsourcing (FAO)Launched in 2020, Kyniska is a small Content Moderation Services company. Their services include Content Moderation Services and Call Center Services.
Read moreSee All Locations (2)Maia, Portugal
Rua do Verdelho 333
Maia, Portugal 4470-82521 - 30
910831173
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$1,000+$25 - $49 / hr2 - 9Maia, Portugal
Services provided
20% Customer Service Outsourcing30% Sales Outsourcing20% CRM Consulting and SI +2 services20% Call Center Services10% IT Strategy ConsultingPipeSpike - Lead Generation Experts is a Sales Outsourcing company founded in 2017. The agency focuses on Sales Outsourcing and CRM consulting and SI, and is small.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Back Office Outsourcing20% Call Center Services +1 service10% Sales OutsourcingConnecta Group is a Back Office Outsourcing company. They are based in Lisboa, Portugal and have midsize team of experts. Their services include Back Office Outsourcing and Call Center Services.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
20% Customer Service Outsourcing80% Call Center ServicesEVA Global, a call center service, provides Call Center Services and Customer Service Outsourcing. The agency is based in Lisboa, Portugal.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing50% Call Center Services25% Sales OutsourcingVentask is a telephone answering service. Launched in 2015, the team provides Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
30% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +1 service15% Back Office OutsourcingCluster Outsourcing Services Limited is an answering service. They offer Call Center Services and Customer Service Outsourcing and were established in 2020.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing60% Call Center Services20% Sales OutsourcingPluricall, a call center service, was established in 2001. The midsize team offers Call Center Services and Customer Service Outsourcing.
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UndisclosedUndisclosed50 - 249Leça da Palmeira, Portugal
Services provided
20% Customer Service Outsourcing20% AI Development20% Document Digitization & Management +3 services20% Sales Outsourcing10% Back Office Outsourcing10% HR OutsourcingIn Leça da Palmeira, Portugal and Lisboa, Portugal, TBFILES is an AI firm. They offer Artificial Intelligence and Document Digitization & Management.
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
20% Customer Service Outsourcing50% Call Center Services20% Business Consulting +1 service10% Finance & Accounting Outsourcing (FAO)Codeactivos Portugal is a call center company. Launched in 2007, the team specializes in Call Center Services and Business Consulting.
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UndisclosedUndisclosed250 - 999Lisboa, Portugal
Services provided
10% Customer Service Outsourcing60% Call Center Services10% HR Outsourcing +2 services10% Recruiting10% Sales OutsourcingYOURVOICE, an answering service, focuses on Call Center Services and Sales Outsourcing. The agency is located in Lisboa, Portugal.
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UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Services provided
25% Customer Service Outsourcing45% IT Managed Services15% Business Consulting +2 services10% Back Office Outsourcing5% IT Strategy ConsultingFIXATE, an IT managed services company, was launched in 2024. They provides IT managed services and Customer Service Outsourcing.
Read moreSee All Locations (4)Casal de Cambra, Portugal
Avenida de Lisboa
Casal de Cambra, Portugal 2605-7912 - 5
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UndisclosedUndisclosed50 - 249Lisboa, Portugal
Services provided
10% Customer Service Outsourcing30% HR Consulting10% Back Office Outsourcing +5 services10% Call Center Services10% HR Outsourcing10% Recruiting10% Sales Outsourcing10% StaffingKelly - Portugal is a HR Consulting company in Lisboa, Portugal. Established in 1946, the team provides HR Consulting and Call Center Services.
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Undisclosed< $25 / hr50 - 249Lisboa, Portugal
Services provided
25% Customer Service Outsourcing30% Call Center Services25% Sales Outsourcing +2 services10% Back Office Outsourcing10% Recruitment Process OutsourcingEssentiel Outsourcing S.L, an answering service company, was launched in 2018. The team offers Call Center Services and Customer Service Outsourcing.
Read moreMore responsive than most other service providers
Get in TouchEssentiel Outsourcing S.L is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.Was this helpful?
See All Locations (3)Lisboa, Portugal
Praça Duque de Saldanha 1,
Lisboa, Portugal 1050-09416 - 20
+34610428617
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UndisclosedUndisclosed10,000+Braga, Portugal
Services provided
33% Customer Service Outsourcing23% Call Center Services15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read moreSee All Locations (52)Braga, Portugal
Centro Empresarial de Braga-Lote A4 Ferreiros
Braga, Portugal 4705-3192001 - 5000
+351 21 843 5031
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List of the Top 1 Portugal Customer Support Companies
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Undisclosed< $25 / hr10 - 49Alcabideche, Portugal
Ability to deliver
21.1/40.016.4/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$250,000+< $25 / hr250 - 999Lisboa, Portugal
Ability to deliver
6.7/40.00/20 Reviews0/10 Clients & Experience6.7/10 Market PresenceService focus
70% Customer Service Outsourcing30% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
5.5/40.00/20 Reviews0/10 Clients & Experience5.5/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
$5,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
35.4/40.019.2/20 Reviews9/10 Clients & Experience7.2/10 Market PresenceService focus
65% Customer Service Outsourcing35% Other -
$5,000+$25 - $49 / hr10 - 49Maia, Portugal
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
15% Customer Service Outsourcing85% Other -
$1,000+$25 - $49 / hr2 - 9Maia, Portugal
Ability to deliver
4.6/40.00/20 Reviews0/10 Clients & Experience4.6/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
$250,000+< $25 / hr1,000 - 9,999Lisboa, Portugal
Ability to deliver
21.4/40.016/20 Reviews0.6/10 Clients & Experience4.8/10 Market PresenceService focus
40% Customer Service Outsourcing60% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
30% Customer Service Outsourcing70% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Leça da Palmeira, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Customer Service Outsourcing80% Other -
UndisclosedUndisclosed250 - 999Lisboa, Portugal
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
10% Customer Service Outsourcing90% Other -
UndisclosedUndisclosed10 - 49Casal de Cambra, Portugal
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Customer Service Outsourcing75% Other
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