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SureCall Contact Centers

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We Answer Your Calls Better Than You Do—Guaranteed

Try us risk-free: Get your first month FREE with any agreement. If we don’t wow you, cancel with no further charges. That’s how confident we are in our ability to elevate your customer experience.

At SureCall, we make you look great by taking care of your client-facing responses with unmatched excellence. While you focus on what you do best, we ensure your customers feel heard, valued, and delighted—every single time.

  • Min project size
    $5,000+
  • Hourly rate
    $50 - $99 / hr
  • Employees
    250 - 999
  • Locations
    Calgary, Canada
  • Year founded
    Founded 1982

1 Locations

  • Calgary , Canada

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $50 - $99 /hr
    Rating for cost 4.6 /5

    What Clients Have Said

    SureCall Contact Centers offers competitive pricing that fits various budgets, with clients noting great value for cost. Project investments range from $140 monthly to $100,000 annually, reflecting their flexibility and ability to accommodate different client needs.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 7 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    SureCall Contact Centers Review Insights

    Overall Review Rating

    4.8
    • Quality 4.8
    • Schedule 4.9
    • Cost 4.6
    • Willing to Refer 4.9

    Top Mentions

    Review Highlights

    • Specialized and Multilingual Capabilities

      Clients value SureCall's ability to provide specialized, multilingual services, which enhances their ability to cater to diverse customer bases and meet specific client requirements effectively.

    • Commitment to Improvement

      SureCall demonstrates a commitment to continuous improvement, taking client feedback seriously and implementing changes to enhance service delivery. This dedication is appreciated by clients seeking long-term partnerships.

    • Timely and Reliable Service

      SureCall Contact Centers consistently delivers services on time, meeting client expectations and providing reliable support across various projects. This punctuality has been highlighted as a significant positive aspect by multiple clients.

    • Minor Area for Improvement: Payment Process

      While generally satisfied, one client mentioned a minor preference for being able to process payments within the United States, suggesting a potential area for improvement in their billing process.

    • Effective Project Management

      Clients praised SureCall for their organized project management, maintaining communication through various channels, and ensuring that all tasks are completed efficiently. Their ability to manage projects effectively is a recurring commendation.

    • Seamless Onboarding and Integration

      SureCall excels in onboarding and integrating with client systems, ensuring a smooth transition and efficient workflow management. Clients noted their ease of integration and effective process implementation.

    SureCall Contact Centers Reviews

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    Project Cost
    Industry
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    Customer Service Outsourcing for Financial Services Co

    • Customer Service Outsourcing
    • Confidential
    • Jan. 2021 - Oct. 2024
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    5.0

    "SureCall's flexibility and culture impressed us."

    Oct 28, 2024
    Director MCC, Financial Services Co
    Anonymous
    Verified
    • Financial services
    • Alberta, Canada
    • 5,001-10,000 Employees
    • Online Review
    • Verified

    SureCall provided call center services for a financial services company. The team handled the client's overflow call volume. 

    Call Center Services for Plumbing Company

    • Call Center Services
    • Confidential
    • Jan. 2017 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They respond quickly and efficiently."

    May 22, 2024
    Office Admin, Benchmark Mechanical Ltd
    Anonymous
    • Other industries
    • British Columbia, Canada
    • 1-10 Employees
    • Online Review

    SureCall provides call center services for a plumbing company. The team takes emergency phone calls from customers and relays them to the client's technician for quick customer support.

    Device Dev, Customization & Support for Mobile Vendor

    • Custom Software Development
    • Less than $10,000
    • Jan. 2023 - Jan. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "SureCall provides the best customer support."

    Feb 13, 2024
    Owner, Cell Phone The Phone Craft
    Ajay Baraiya
    • Other industries
    • Ahmedabad, India
    • 1-10 Employees
    • Online Review

    SureCall developed and customized a device for a mobile vendor. The SureCall team also helped with training modules and provided customer support to help the client develop solutions for end customers. 

    Showing 11-13 of 13 Reviews

    Our Story

    At SureCall, our team is our greatest strength, blending experienced veterans and innovative thinkers committed to integrity and excellence. With over 35 years of experience, we turn every customer interaction into a valuable brand moment.

     Our award-winning, people-first culture fosters dedication and high morale, resulting in exceptional service and lasting partnerships. We prioritize continuous improvement, client partnerships, and social responsibility as a certified B Corporation.

    Locations (1)

    Suite 410 - 2535 3 Ave SE Calgary, Canada T2A 7W5

    101 - 150

    Contact SureCall Contact Centers

    If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

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