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Excellence, Écoute, Impact – Chaque appel compte

Quantum Call, fondé en 2016 en Algérie sous le nom de "World Consulting", est un centre d'appels offshore spécialisé dans l'expérience client. Avec des installations à Tunis et en Algérie, équipées de plus de 100 postes de travail, l'entreprise offre des solutions multicanal couvrant l'ensemble du cycle de vie du client, de la conception stratégique à la prise en charge continue. L'équipe de Quantum Call est composée de professionnels dotés d'une double formation technique et commerciale, possédant une expertise approfondie dans les secteurs des technologies de l'information (TIC), du BtoB et du BtoC. Les services proposés incluent la téléprospection B2B, la prise de rendez-vous, la génération de leads, la télévente, la gestion de la relation client, la réception d'appels et des études marketing. Quantum Call se distingue par son engagement envers l'excellence, l'écoute et l'impact, plaçant la satisfaction client au cœur de ses priorités

  • Min project size
    $10,000+
  • Hourly rate
    $25 - $49 / hr
  • Employees
    50 - 249
  • Locations
    Tunis, Tunisia
  • Year founded
    Founded 2016

1 Locations

  • Tunis , Tunisia

Service Lines
Back Office Outsourcing
25%
Call Center Services
25%
Market Research
25%
Sales Outsourcing
25%
Select Focus Area
Back Office Outsourcing
Data Entry & Processing
50%
Virtual Assistant
50%
Inbound Services
Answering services
35%
Virtual receptionist
35%
Inbound appointment scheduling
30%
Market Research Focus
Customer Loyalty Market Research
25%
Market Analysis
25%
Market Research Data Analysis
25%
Market Research Surveys
25%
Outbound Services
B2C Telemarketing & telesales
25%
Collections Recovery Services
25%
Customer Surveys & Market Research Calls
25%
Third party verification
25%
Sales Outsourcing
B2B Lead Generation
100%
Industries

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Clients

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Locations (1)

1 Rue Imam Sahnoun Tunis, Tunisia 1002

50 - 75

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