Contact Prime Contact Group
Get a custom proposalCustomer Service | Back Office Support
We bridge enterprise-level BPO capabilities with the flexibility modern businesses demand — world-class bilingual talent + data-driven operations, delivering outcomes that move the needle.
Prime Contact Group was founded in 2025 with a clear purpose: bridge the gap between enterprise-level BPO capabilities and the flexibility modern businesses demand.
We built an operation that combines the talent and cost advantages of Colombia with the standards and service culture required by the US market — delivering outcomes that truly move the needle.
-
Min project size
Undisclosed
-
Hourly rate
< $25 / hr
-
Employees
10 - 49
-
Locations
Miami, FL
-
Year founded
Founded 2025
1 Locations
- Miami , FL
Service Lines
Select Focus Area
- Back Office Outsourcing
-
- Inbound Services
-
- Content Moderation Channels
-
- Content Moderation Media
-
- Audio Moderation
- 25%
- Image Moderation
- 25%
- Text Moderation
- 25%
- Video Moderation
- 25%
- Outbound Services
-
Industries
- Consumer products & services
- 20%
- Medical
- 15%
- Beauty
- 5%
- Business services
- 5%
- Construction
- 5%
- Contracting
- 5%
- Financial services
- 5%
- Home Services
- 5%
- Insurance
- 5%
- Real estate
- 5%
- Roofing
- 5%
- Sports
- 5%
- Supply Chain, Logistics, and Transport
- 5%
- Telecommunications
- 5%
- Utilities
- 5%
Clients
- Enterprise (>$1B)
- 40%
- Midmarket ($10M - $1B)
- 30%
- Small Business (<$10M)
- 30%
Have you worked with Prime Contact Group?
Share your experience working with Prime Contact Group on a past project by leaving a review for buyers around the world
Our Story
We are Prime Contact Group, a operator-founded BPO launched in 2025 uniting US HQ leadership with a Colombia operations hub. Our bilingual team (EN/ES) delivers end-to-end customer care, scalable agent teams, analytics, and BD with rapid 2–4 week deployment. We emphasize measurable excellence, people-first culture, integrity, and agility—serving AT&T, DIRECTV, Vivint, 25k+ customers with 96% CSAT and 90% QA.
Locations (1)
Contact Prime Contact Group
If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust Prime Contact Group.
Get connected to see updates from Prime Contact Group like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.