One Voice Solutions

One Voice Solutions is a specialized inbound and outbound contact center for organizations whose calls carry real weight: patients who need to be scheduled, donors who need to be renewed, residents trying to reach a public program, and students working through enrollment. Since 2010, we've run the outreach, intake, and follow-up programs that healthcare, nonprofit, government, and education organizations can't afford to get wrong. We aren't a generic customer service outsourcer. Every engagement starts by learning your program as it actually runs, then documenting it, staffing it with trained agents, and supervising it against the constraints your systems and regulations impose. The result is a program that holds up through turnover and doesn't depend on knowledge that lives in one person's head. What we handle: Healthcare: patient scheduling, intake, insurance verification, prior authorization, reminders, after-hours coverage, and medical information lines Fundraising: donor acquisition, pledge follow-up, retention, reactivation, and recurring giving Government and public sector: hotlines, enrollment, case inquiries, notifications, and program outreach Education: admissions inquiries, application follow-up, financial aid communication, and alumni outreach B2B: appointment setting, lead qualification, and pipeline reactivation How we deliver: US-based management with U.S., nearshore, and offshore agent teams; structured QA and reporting; defined escalation paths; AI agent assist and AI QA; and agents trained to work directly in your CRM, EHR, and scheduling platforms. A certified HIPAA Compliance Officer leads governance across our programs. For one federally funded health system losing roughly 40% of callers before anyone answered, we replaced an unsupervised in-house team with a documented, supervised operation on Epic. Call abandonment dropped to under 3%. One Voice is an SBA-certified Women-Owned Small Business (WOSB) and GSA Schedule contract holder, head