Contact JBRI Contact Solutions
Get a custom proposalBilingual BPO Teams That Scale Your Business
JBRI Contact Solutions is a bilingual BPO and technology platform helping U.S. businesses scale customer support, sales, virtual assistance, and back-office operations without the cost and delay of hiring locally.
We build dedicated, industry-trained teams rather than assigning generic agents. Every client is paired with bilingual specialists trained on their specific workflows, scripts, and CRM — integrating directly into platforms like Salesforce, HubSpot, GoHighLevel, Zoho, and Pipedrive, with no client data exported to outside systems.
Our services span four core areas: Customer Support, Sales & Lead Generation, Virtual Services, and Back Office operations. We serve ten industries with dedicated Growth Teams built around each vertical's exact workflow: Real Estate, Insurance, Healthcare, Legal Services, Financial Services, SaaS & Technology, Home Services, Property Management, E-commerce, and Solar & Energy.
Clients are live within 1-2 weeks of their discovery call, including training on their tools and a soft-launch period where quality is closely monitored before scaling. We offer flexible, month-to-month engagements instead of rigid long-term contracts — earning the partnership through measurable results, not a signature.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
50 - 249
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Year founded
Founded 2026
Service Lines
Select Focus Area
- CRM Functions
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- CRM Customer Support
- 60%
- Sales automation
- 25%
- CRM Social Relationship Management
- 5%
- Back Office Outsourcing
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- Inbound Services
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- Commercial Brokerage Focus
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- CRM Solutions
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- Adobe CRM Consulting & Implementation
- 5%
- ExactTarget CRM Consulting & Implementation
- 5%
- IBM CRM
- 5%
- Klaviyo
- 5%
- Mailchimp CRM Consulting & Implementation
- 5%
- Marketo CRM Consulting & Implementation
- 5%
- NetSuite CRM
- 5%
- Oracle CRM
- 5%
- Other CRM
- 5%
- Responsys CRM Consulting & Implementation
- 5%
- RightNow CRM Consulting & Implementation
- 5%
- SAP CRM
- 5%
- Sage CRM
- 5%
- Siebel CRM Consulting & Implementation
- 5%
- Sugar CRM
- 5%
- Zoho CRM
- 5%
- Outbound Services
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- Property Type
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- Retail Brokerage & Management
- 20%
- Sales Outsourcing
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Industries
- Real estate
- 25%
- Medical
- 20%
- Insurance
- 15%
- Business services
- 10%
- Energy & natural resources
- 10%
- Home Services
- 10%
- Legal
- 10%
Clients
- Small Business (<$10M)
- 75%
- Midmarket ($10M - $1B)
- 20%
- Enterprise (>$1B)
- 5%
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Our Story
JBRI Contact Solutions was founded on a simple belief: businesses shouldn't have to choose between quality and affordability when scaling their customer-facing operations. As a bilingual BPO built from the ground up for the U.S. market, we saw firsthand how small and mid-sized businesses — from real estate brokerages to insurance agencies to home service companies — were losing revenue simply because they couldn't keep up with leads, calls, and follow-ups fast enough. Our mission is to give ever
What Sets Us Apart
Industry-Trained Teams, Not Generic Agents
Every agent is trained specifically on your scripts, workflows, and CRM before taking a single call — whether you're in real estate, insurance, healthcare, or home services. No one-size-fits-all scripts.Live in 1-2 Weeks, No Long-Term Lock-In
We move fast without cutting corners: onboarding, training, and soft-launch happen within two weeks, and every engagement is month-to-month — you stay because of results, not a contract.Seamless CRM Integration, Zero Data Silos
We work directly inside your existing systems — Salesforce, HubSpot, GoHighLevel, Zoho, Pipedrive — so there's no double data entry, no exported client data, and no disruption to how your team already operates.
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