FBSPL- Fusion Business Solutions (P) Limited

BACKGROUND

Please describe your company and your position there.

B2B Lending. I am CFO/COO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fusion Business Solutions Pvt Ltd, and what were your goals??

Process application and documentation of applicants submitting

SOLUTION

How did you select this vendor and what were the deciding factors?

Price and efficiency

Describe the project in detail and walk through their service package, including any calling tools used.

Process bank statements and applications on merchants. Run background using experian and clear.

Who did you work with and what was the feedback process like?

team of six and a supervisor

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

file processing time cut by 40%

Describe their project management style, including communication tools and timeliness.

bi-weekly meeting with supervisor

What did you find most impressive or unique about this company?

Their ability to quickly add additional staff when needed is impressive.

Are there any areas for improvement or something they could have done differently?

Better train staff on conversational English skills.

BACKGROUND

Please describe your company and your position there.

Insurnace broker, dealing business with individual customer and commercial customer for P&C and L&H products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Fusion Business Solutions Pvt Ltd?

Database Management on Insurance System Create Quotes Renewal Policy Notification Daily Downloads Policy Checking

SOLUTION

How did you select this firm and what were the deciding factors?

Price Structure, good customer service, experience and reputation

Describe the project in detail and walk through their service package.

Database Management on Insurance System Create Quotes Renewal Policy Notification Daily Downloads Policy Checking

How many resources from the vendor's team worked with you, and what were their positions?

Client Success Exe. Account Manager Supervisor Virtual Staff

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Fusion will provide virtual staff to help us to handle lot of work and that can save more time for other employees. And we can put more energy to develop new business and get more business opportunities.

How effective was the workflow between your team and theirs?

Very good communication. Normally communication through virtual meeting, phone call or email.

What did you find most impressive or unique about this company?

Everyone in the company and the team has strong sense of responsibility